www.quickbase.com Open in urlscan Pro
104.18.5.79  Public Scan

Form analysis
1 forms found in the DOM

GET /search

<form action="/search" method="GET" class="header__submenu--search-form"><span class="header__submenu--search-icon"></span><input type="text" name="q" class="header__submenu--search-input" placeholder="Enter search terms"><span
    class="header__submenu--search-close-icon"></span></form>

Text Content

We use cookies to improve your browsing experience. By continuing to use this
site, you agree to our use of cookies as described in our  Privacy Policy
Got it!

quickbase logo
Platform
Solutions
Pricing
Resources
Support
Company
Start Free Trial
Get a Demo
Contact Us
Sign In
Start Free Trial Get a Demo

Quickbase + Lucid are Partnering
Turn ideas into reality with Quickbase + Lucidchart.
Learn More
The Platform

Platform Overview

Evaluation Guide

Integrations

Security & Reliability

Governance
Our Approach

What is Low-Code?

What is Citizen Development?

What is Operational Agility?
Explore Solutions
Create custom solutions that enable your organization to flex and evolve. Gain
real-time insights and automate across complex workflows by connecting your
people, data and systems.
View All Solutions
Browse By Use Case

Process Improvement

Supply Chain

CRM & Sales Management

Human Resources

Field Services

Project Management

Training Management

View All Use Cases
Browse By Industry

Construction

Government

Healthcare

Legal

Manufacturing

Professional Services

Solar

View All Industries
Plans & Pricing
Like our product, our pricing isn't one-size-fits-all. Explore our pricing plans
and see how we can help your business.
Pricing
Enablement Services
We'll partner with you to create tailored plans and empower you to continually
improve and govern with Quickbase. Explore our services packages.
Enablement Services
Quickbase's Technology Podcast
Age of Agility
Listen Now
View All Events & Webinars
HBR Report: Reevaluating Digital Transformation During COVID-19
Webinar: Driving Business Success with Dual-Track Transformation
Gartner 2020 Critical Capabilities Report
Learning

Resource Center

Events

University

Training & Certification

Case Studies

Blog

Podcast

App Exchange Library
Get Started with Quickbase
Have a question? Our expert team will help you get started right away.
Get In Touch
Connect

Contact Us

Help Center

Community

Technical Support

Partners
Corporate Responsibility
Quickbase is dedicated to building a culture of DEI and wellbeing for our
employees and beyond.
Learn More
About Us

Leadership Team

Board of Directors

Corporate Social Responsibility

News

Careers





WITH QUICKBASE, EVERYTHING IS OUT IN THE OPEN, SO IT'S CLEAR WHO IS DOING WHAT,
HOW MUCH WORK IS BEING DONE, AND WHEN IT WILL BE COMPLETED.

Rich Buckley, Metso



Play Button for Video

Watch Video


HOW METSO REDUCED COSTS, BOOSTED COMMUNICATION AND IMPROVED TRANSPARENCY

Managing complex engineered orders across the globe requires a high degree of
synchronization across teams and technologies. It also presents many challenges
like: how can employees track workloads and problems across facilities? How
easily can facilities communicate with one another? How can disparate datasets
be converted and accessible across the organization when silos exist?

Metso, a leading process performance provider in the oil and gas, mining and
aggregates industry, has found a solution to these challenges by building a
suite of Quickbase applications. The applications have not only streamlined
processes, and provided insights across their systems, but have helped Metso
save more than $1 million annually while boosting efficiencies, saving time,
enhancing visibility and transparency, and standardizing its order management
practices.


CHALLENGE

 * Order management processes not standardized which made employee training and
   sharing workloads difficult
 * Difficulty tracking complex orders through the planning, engineering,
   procurement, and manufacturing processes
 * Employees used to have to dig through emails to track down orders or related
   actions
 * At-risk critical order paths and inventory data stored in ERP and other
   systems were difficult to track and identify
 * During the coronavirus outbreak office-based staff suddenly needed to work
   from home and lacked the equipment to efficiently keep up with daily tasks


SOLUTION

 * A suite of applications built on Quickbase for managing orders, engineering,
   and inventory
 * Data from ERP, inventory, and data warehouses updated regularly to Quickbase
   applications
 * Easy creation, distribution, and management of action items to mitigate
   potential delays or issues
 * Custom reporting for tracking high-priority orders, inventory, and critical
   path issues
 * Automated time-critical Engineering Change Notices rather than manually
 * Rapid development of Quickbase applications to adapt an office-based workflow
   to an off-site system where engineering can continue to support manufacturing
   without being physically present at the plant


BENEFITS

 * Annual cost savings of $1 million from improvements to order management,
   engineering, and inventory processes
 * Improved training, increased effectiveness, and ability to share workload
   through order management process standardization
 * Enhanced visibility and customized applications to quickly view order history
   and activities
 * Automated tracking and notifications of Engineering Change Notices saves
   about 6 engineering man months per year
 * Time savings of up to 500 hours thanks to the easy visibility of impacted
   supply chains and the quick investigation of affected orders
 * Efficient customer service that is able to track orders for clients and keep
   them informed of deliveries

Customized Solutions to Old School Problems

For Metso's Flow Control division, accuracy is everything. As a leading provider
of flow control solutions to the energy and other industries, the division is
responsible for engineering and manufacturing valves and valve automation that
provide a safer workplace, improve the environment, and maximize its customers'
production efficiency.

Controlling its own engineering and manufacturing processes was very resource
intensive for Metso as information was stored across its ERP, order management
and planning, engineering, and manufacturing processes. To solve these problems
Metso built a suite of Quickbase applications focused on streamlining the order
management process. The custom applications offered flexibility and transparency
by providing all team members easy access to critical information.

"We're always looking for new solutions to old problems, and Quickbase has been
a very effective tool for us," says Rich Buckley, Vice President, Global
Operations Engineering and Order Management at Metso.

Streamlining Order Management

Like many companies that handle complex orders, Metso struggled to coordinate
its order management processes with its engineering, purchasing, and planning
processes. Order managers had to dig deep into the data for order history and
status of open issues. Email was the primary tool used to assign order tasks as
well as communicate between departments meaning assignments were easily missed
and problems became difficult to track.

"Because of the volume of orders and information in each order, it was very
difficult for our order managers to look at their backlog and see exactly where
the problems were," said Buckley.

If there was an issue, employees would often have to walk to other workers’
desks to try to collect signatures, taking time away from their actual jobs. It
became time consuming to proactively identify issues and ensure that orders
would be delivered on time.

How it Works

While orders are still collected and stored in the ERP system, order-related
data is exported regularly and entered into a Quickbase application for order
management. Information from Metso's promising logic tool is also loaded into
Quickbase so order managers have quick insights into whether their orders will
be delivered on schedule.

Inside the workflow, order managers can review each order and ensure that all
the necessary engineering, purchasing, and manufacturing activities will be
completed in time to match. If the order manager spots an issue, he or she can
assign activities within the application to resolve it.

"With Quickbase, everything is out in the open, so it's clear who is doing what,
how much work is being done, and when it will be completed," said Buckley.

Custom reports enable order managers, their managers, and others to quickly
drill down into orders to find any information they need to keep the process
moving forward.

Reaping the Benefits

Metso's Quickbase suite, Metso Global Operations Data Center, is now operational
at its Helsinki, Shanghai, and Shrewsbury, MA manufacturing centers. So far,
Buckley said, the company has realized significant benefits, including:

Cost Savings
The combination of Quickbase suites covering order management, engineering, and
inventory have actual cost savings in excess of $1 million annually. Metso’s
development of these tools has given them greater control over the local and
global execution of complex engineered orders.

Faster detection of potential issues
Order managers can now access all order-related data quickly to identify
possible trouble spots and assign action items to resolve those issues.

"If we get an order that takes 40 weeks to manufacture, we need to pay close
attention to the first two or three weeks," says Buckley. "If we don't get our
materials driving in the first month or so, we're going to have problems."

Custom reports for high-priority orders
Order managers can "flag" high-priority orders for special tracking, utilizing
the flexible reporting capabilities built into Quickbase.

Process standardization
The order management workflow in Quickbase has enabled Metso to standardize the
order management process. This makes it easier to train employees and share
workload.

Resource savings
Greater process efficiency and improved management tools have led to cost
savings for Metso. For example, Metso automated their Engineering Change Notice
process, so engineers were no longer physically collecting signatures from
various departments. By eliminating manual processes, Metso has saved six
engineering man months per year, according to Buckley.

Modern Solutions to Unexpected Problems

In addition to increasing efficiency and streamlining their processes when it’s
business as usual, the company has also taken steps to improve their workflows
directly impacted by the outbreak of the coronavirus.

For example for Metso's Internal Sales & Global Process Systems division,
accurate supply chain management was crucial. As a leading provider of flow
control solutions to the energy and other industries, the division is
responsible for multiple worldwide plants that require a safe workplace,
efficient manufacturing processes, and customer satisfaction.

Speedy implementation of custom-made applications was essential for Metso as
supply chain efficiency during COVID-19 became more important than ever. To deal
with the crisis in a global environment where every supply chain is different
and not every supply chain needs to be looked at, the company needed complex,
tailor-made applications that could be developed in hours.

"Things are evolving daily, but the great thing about Quickbase is it doesn’t
take days to build stuff. The speed that we’re able to implement these new
changes and new workflows is very, very important to us,” said Meg Lennon,
Internal Sales & Global Process Systems Manager & Global Quickbase Admin at
Metso.

The Quickbase applications developed to deal with this unexpected crisis are now
being used globally across Metso's worldwide manufacturing centers. Thanks to
their rapid development and implementation Lennon said the company has
accomplished significant advantages as they face this global emergency including
time savings, seamless supply chain management, and realignment of employee
focus to better serve customers.

A Model for the Future

Since implementing Quickbase, Metso quickly realized other opportunities to
solve challenges. The improvement in factory to factory communications,
inventory control, and engineering efficiency continue to be developed. Quick
access to integrated manufacturing and engineering data is now a reality.

Read more case studies about Inventory Management, Order Management, Process
Improvement, or Manufacturing


TRY QUICKBASE TODAY

30 DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

Start Free Trial

 * Contact
   * Contact Sales
   * Contact Customer Support
 * Company
   * Leadership Team
   * Careers
   * Events
   * In the News
   * Board of Directors
 * Platform
   * Quickbase Overview
   * Pricing
   * Partner with Us
   * Builder Program
 * Resources
   * Blog
   * Podcast
   * Community
   * Training & Certification
 * Mobile Apps
   * 
   * 

 * 
 * 
 * 
 * 
 * 

© 2021 Quickbase. All Rights reserved. Quickbase is a registered trademark of
Quickbase, Inc. Terms and conditions, features, support, pricing, and service
options subject to change without notice.

 * Legal Notices
 * Terms of Service
 * Privacy
 * Security & Compliance
 * Sitemap

2:33