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POST /gartner-crm-cec-2023?CONID=CON-11135562&IxID=7857933651677468152&O=PegasystemsRecognizedByGartnerAsLeader_NBA2241_EN_EM492405&utm_campaign=Buyer%20Enablement%2CReengagement&utm_content=24BE_BRND_NA_EM%28EM-492405%29_EM1_CI_NA_PEGANAMEDALEADERREPORT_EN-US&utm_medium=email&utm_source=LMMS

<form
  class="webform-submission-form webform-submission-add-form webform-submission-gartner-crm-cec-mq-2023-form webform-submission-gartner-crm-cec-mq-2023-add-form webform-submission-gartner-crm-cec-mq-2023-paragraph-1469871-form webform-submission-gartner-crm-cec-mq-2023-paragraph-1469871-add-form js-webform-details-toggle webform-details-toggle lmms-webform-hide-initial lmms-webform-personalize lmms-webform-hide-if-possible lmms-enabled js-ga4--resource-form js-resource-link"
  redirect_notice_url="/resource-redirect/gartner_crm_cec_mq_2023?_rid=YTozOntzOjM6Im5pZCI7czo2OiI0Mjg4NTEiO3M6NDoibGFuZyI7czoyOiJlbiI7czoxMjoicmVmZXJyZXJfdXJsIjtzOjMwMjoiaHR0cHM6Ly93d3cucGVnYS5jb20vZ2FydG5lci1jcm0tY2VjLTIwMjM_Q09OSUQ9Q09OLTExMTM1NTYyJkl4SUQ9Nzg1NzkzMzY1MTY3NzQ2ODE1MiZPPVBlZ2FzeXN0ZW1zUmVjb2duaXplZEJ5R2FydG5lckFzTGVhZGVyX05CQTIyNDFfRU5fRU00OTI0MDUmdXRtX2NhbXBhaWduPUJ1eWVyJTIwRW5hYmxlbWVudCxSZWVuZ2FnZW1lbnQmdXRtX2NvbnRlbnQ9MjRCRV9CUk5EX05BX0VNKEVNLTQ5MjQwNSlfRU0xX0NJX05BX1BFR0FOQU1FREFMRUFERVJSRVBPUlRfRU4tVVMmdXRtX21lZGl1bT1lbWFpbCZ1dG1fc291cmNlPUxNTVMiO30-&amp;utm_source=LMMS&amp;utm_content=24BE_BRND_NA_EM(EM-492405)_EM1_CI_NA_PEGANAMEDALEADERREPORT_EN-US&amp;utm_medium=email&amp;utm_campaign=Buyer%20Enablement%2CReengagement&amp;IxID=7857933651677468152&amp;CONID=CON-11135562&amp;O=PegasystemsRecognizedByGartnerAsLeader_NBA2241_EN_EM492405"
  data-lmms-field-map="{&quot;emailaddress&quot;:&quot;emailAddress&quot;,&quot;countryselectlist1&quot;:&quot;countrySelectList1&quot;,&quot;utm-campaign&quot;:&quot;utm_campaign&quot;,&quot;utm-source&quot;:&quot;utm_source&quot;,&quot;utm-medium&quot;:&quot;utm_medium&quot;,&quot;utm-content&quot;:&quot;utm_content&quot;,&quot;utm-term&quot;:&quot;utm_term&quot;,&quot;demandbase-company-name&quot;:&quot;db_company_name&quot;,&quot;demandbase-sid&quot;:&quot;db_sid&quot;,&quot;demandbase-industry&quot;:&quot;db_industry&quot;,&quot;demandbase-sub-industry&quot;:&quot;db_sub_industry&quot;,&quot;demandbase-revenue-range&quot;:&quot;db_revenue_range&quot;,&quot;demandbase-street-address&quot;:&quot;db_street_address&quot;,&quot;demandbase-city&quot;:&quot;db_City&quot;,&quot;demandbase-state&quot;:&quot;db_State&quot;,&quot;demandbase-zip&quot;:&quot;db_Zip&quot;,&quot;demandbase-country-name&quot;:&quot;db_country_name&quot;,&quot;demandbase-employee-range&quot;:&quot;db_employee_range&quot;,&quot;demandbase-target-account&quot;:&quot;db_target_account&quot;,&quot;demandbase-org-id&quot;:&quot;db_org_id&quot;,&quot;demandbase-org-name&quot;:&quot;db_org_name&quot;,&quot;demandbase-phone&quot;:&quot;db_phone&quot;,&quot;contact-me&quot;:&quot;ActivitySubType&quot;,&quot;globaloptout1&quot;:&quot;globalOptOut1&quot;,&quot;firstname&quot;:null}"
  data-lmms-drupal-email-field="emailaddress" data-lmms-user-data="[]" data-ecm-id="CONT-84153" data-ecm-language="English" data-ecm-file-format="Link" data-drupal-selector="webform-submission-gartner-crm-cec-mq-2023-paragraph-1469871-add-form"
  action="/gartner-crm-cec-2023?CONID=CON-11135562&amp;IxID=7857933651677468152&amp;O=PegasystemsRecognizedByGartnerAsLeader_NBA2241_EN_EM492405&amp;utm_campaign=Buyer%20Enablement%2CReengagement&amp;utm_content=24BE_BRND_NA_EM%28EM-492405%29_EM1_CI_NA_PEGANAMEDALEADERREPORT_EN-US&amp;utm_medium=email&amp;utm_source=LMMS"
  method="post" id="webform-submission-gartner-crm-cec-mq-2023-paragraph-1469871-add-form" accept-charset="UTF-8" data-once="form-updated webform-details-toggle"
  data-drupal-form-fields="edit-emailaddress,edit-countryselectlist1,recaptcha-v3-token,edit-actions-submit,edit-contact-me-contact-me,edit-globaloptout1-n,edit-companyfullname">
  <bolt-grid class="c-pega-webform-grid-hide-initial" gutter="small" row-gutter="small">
    <bolt-grid-item column-start="1" column-span="12">
      <div class="lmms-webform-header u-bolt-margin-bottom-medium">
        <h2 class="lmms-webform-heading lmms-webform-heading-personalized c-bolt-headline c-bolt-headline--bold c-bolt-headline--xlarge">Get the Gartner report, !firstname</h2>
        <h2 class="lmms-webform-heading lmms-webform-heading-generic u-bolt-margin-top-none c-bolt-headline c-bolt-headline--bold c-bolt-headline--xlarge">Get the Gartner report</h2>
        <p class="lmms-webform-subheading lmms-webform-subheading-generic c-bolt-text c-bolt-text--regular c-bolt-text--normal c-bolt-text--xsmall">(all fields are required)</p>
        <p class="lmms-webform-subheading lmms-webform-subheading-personalized u-negative-margin-top-xsmall c-bolt-text c-bolt-text--regular c-bolt-text--normal c-bolt-text--xsmall"></p>
      </div>
    </bolt-grid-item>
    <bolt-grid-item column-start="1" column-span="12">
      <div class="js-form-item form-item js-form-type-email form-item-emailaddress js-form-item-emailaddress c-bolt-input-list__item">
        <input pattern="^((?!(@gmail|@yahoo|@ymail|@aol|@outlook|@icloud|@live|@wanadoo|@web|@me|@bk@|@163|@gmx|@googlemail|@t-online|@yandex|@naver|@mac|@hotmail)\..*).)*$"
          data-pega-validate-message="You must enter a valid work email address to proceed (i.e., Gmail, Yahoo, etc. are not permitted)" class="form-email required c-bolt-input c-bolt-input--email" data-drupal-selector="edit-emailaddress"
          type="email" id="edit-emailaddress" name="emailaddress" value="" size="60" maxlength="254" required="required" aria-required="true" placeholder="Enter Work Email" data-google-analytics-et-processed="true" data-once="pega-validate-message">
        <div class="c-bolt-input-icons">
          <bolt-input-icons>
            <bolt-list display="inline" spacing="xsmall"><!---->
              <div role="list" class="c-bolt-list c-bolt-list--align-start c-bolt-list--display-inline c-bolt-list--spacing-xsmall c-bolt-list--valign-center"><!----><!----><!----><!----></div>
              <!---->
            </bolt-list>
          </bolt-input-icons>
        </div>
        <label for="edit-emailaddress" class="c-bolt-floating-label"> <span>Work Email</span></label>
      </div>
    </bolt-grid-item><bolt-grid-item column-start="1" column-span="12">
      <div class="js-form-item form-item js-form-type-select form-item-countryselectlist1 js-form-item-countryselectlist1 c-bolt-input-list__item">
        <select class="demandbase-country-target opt-in-country-element form-select required c-bolt-input c-bolt-input--select is-filled" data-drupal-selector="edit-countryselectlist1" id="edit-countryselectlist1" name="countryselectlist1"
          required="required" aria-required="true" data-demandbase-prepopulated="1">
          <option value="" selected="selected">- Select -</option>
          <option value="Afghanistan">Afghanistan</option>
          <option value="Albania">Albania</option>
          <option value="Algeria">Algeria</option>
          <option value="American Samoa">American Samoa</option>
          <option value="Andorra">Andorra</option>
          <option value="Angola">Angola</option>
          <option value="Anguilla">Anguilla</option>
          <option value="Antarctica">Antarctica</option>
          <option value="Antigua &amp; Barbuda">Antigua &amp; Barbuda</option>
          <option value="Argentina">Argentina</option>
          <option value="Armenia">Armenia</option>
          <option value="Aruba">Aruba</option>
          <option value="Ascension Island">Ascension Island</option>
          <option value="Australia">Australia</option>
          <option value="Austria">Austria</option>
          <option value="Azerbaijan">Azerbaijan</option>
          <option value="Bahamas">Bahamas</option>
          <option value="Bahrain">Bahrain</option>
          <option value="Bangladesh">Bangladesh</option>
          <option value="Barbados">Barbados</option>
          <option value="Belarus">Belarus</option>
          <option value="Belgium">Belgium</option>
          <option value="Belize">Belize</option>
          <option value="Benin">Benin</option>
          <option value="Bermuda">Bermuda</option>
          <option value="Bhutan">Bhutan</option>
          <option value="Bolivia">Bolivia</option>
          <option value="Bosnia &amp; Herzegovina">Bosnia &amp; Herzegovina</option>
          <option value="Botswana">Botswana</option>
          <option value="Bouvet Island">Bouvet Island</option>
          <option value="Brazil">Brazil</option>
          <option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
          <option value="British Virgin Islands">British Virgin Islands</option>
          <option value="Brunei">Brunei</option>
          <option value="Bulgaria">Bulgaria</option>
          <option value="Burkina Faso">Burkina Faso</option>
          <option value="Burundi">Burundi</option>
          <option value="Cambodia">Cambodia</option>
          <option value="Cameroon">Cameroon</option>
          <option value="Canada">Canada</option>
          <option value="Canary Islands">Canary Islands</option>
          <option value="Cape Verde">Cape Verde</option>
          <option value="Caribbean Netherlands">Caribbean Netherlands</option>
          <option value="Cayman Islands">Cayman Islands</option>
          <option value="Central African Republic">Central African Republic</option>
          <option value="Ceuta &amp; Melilla">Ceuta &amp; Melilla</option>
          <option value="Chad">Chad</option>
          <option value="Chile">Chile</option>
          <option value="China">China</option>
          <option value="Christmas Island">Christmas Island</option>
          <option value="Clipperton Island">Clipperton Island</option>
          <option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
          <option value="Colombia">Colombia</option>
          <option value="Comoros">Comoros</option>
          <option value="Congo - Brazzaville">Congo - Brazzaville</option>
          <option value="Congo - Kinshasa">Congo - Kinshasa</option>
          <option value="Cook Islands">Cook Islands</option>
          <option value="Costa Rica">Costa Rica</option>
          <option value="Croatia">Croatia</option>
          <option value="Cuba">Cuba</option>
          <option value="Curaçao">Curaçao</option>
          <option value="Cyprus">Cyprus</option>
          <option value="Czechia">Czechia</option>
          <option value="Côte d’Ivoire">Côte d’Ivoire</option>
          <option value="Denmark">Denmark</option>
          <option value="Diego Garcia">Diego Garcia</option>
          <option value="Djibouti">Djibouti</option>
          <option value="Dominica">Dominica</option>
          <option value="Dominican Republic">Dominican Republic</option>
          <option value="Ecuador">Ecuador</option>
          <option value="Egypt">Egypt</option>
          <option value="El Salvador">El Salvador</option>
          <option value="Equatorial Guinea">Equatorial Guinea</option>
          <option value="Eritrea">Eritrea</option>
          <option value="Estonia">Estonia</option>
          <option value="Eswatini">Eswatini</option>
          <option value="Ethiopia">Ethiopia</option>
          <option value="Falkland Islands">Falkland Islands</option>
          <option value="Faroe Islands">Faroe Islands</option>
          <option value="Fiji">Fiji</option>
          <option value="Finland">Finland</option>
          <option value="France">France</option>
          <option value="French Guiana">French Guiana</option>
          <option value="French Polynesia">French Polynesia</option>
          <option value="French Southern Territories">French Southern Territories</option>
          <option value="Gabon">Gabon</option>
          <option value="Gambia">Gambia</option>
          <option value="Georgia">Georgia</option>
          <option value="Germany">Germany</option>
          <option value="Ghana">Ghana</option>
          <option value="Gibraltar">Gibraltar</option>
          <option value="Greece">Greece</option>
          <option value="Greenland">Greenland</option>
          <option value="Grenada">Grenada</option>
          <option value="Guadeloupe">Guadeloupe</option>
          <option value="Guam">Guam</option>
          <option value="Guatemala">Guatemala</option>
          <option value="Guernsey">Guernsey</option>
          <option value="Guinea">Guinea</option>
          <option value="Guinea-Bissau">Guinea-Bissau</option>
          <option value="Guyana">Guyana</option>
          <option value="Haiti">Haiti</option>
          <option value="Heard &amp; McDonald Islands">Heard &amp; McDonald Islands</option>
          <option value="Honduras">Honduras</option>
          <option value="Hong Kong SAR China">Hong Kong SAR China</option>
          <option value="Hungary">Hungary</option>
          <option value="Iceland">Iceland</option>
          <option value="India">India</option>
          <option value="Indonesia">Indonesia</option>
          <option value="Iran">Iran</option>
          <option value="Iraq">Iraq</option>
          <option value="Ireland">Ireland</option>
          <option value="Isle of Man">Isle of Man</option>
          <option value="Israel">Israel</option>
          <option value="Italy">Italy</option>
          <option value="Jamaica">Jamaica</option>
          <option value="Japan">Japan</option>
          <option value="Jersey">Jersey</option>
          <option value="Jordan">Jordan</option>
          <option value="Kazakhstan">Kazakhstan</option>
          <option value="Kenya">Kenya</option>
          <option value="Kiribati">Kiribati</option>
          <option value="Kosovo">Kosovo</option>
          <option value="Kuwait">Kuwait</option>
          <option value="Kyrgyzstan">Kyrgyzstan</option>
          <option value="Laos">Laos</option>
          <option value="Latvia">Latvia</option>
          <option value="Lebanon">Lebanon</option>
          <option value="Lesotho">Lesotho</option>
          <option value="Liberia">Liberia</option>
          <option value="Libya">Libya</option>
          <option value="Liechtenstein">Liechtenstein</option>
          <option value="Lithuania">Lithuania</option>
          <option value="Luxembourg">Luxembourg</option>
          <option value="Macao SAR China">Macao SAR China</option>
          <option value="Madagascar">Madagascar</option>
          <option value="Malawi">Malawi</option>
          <option value="Malaysia">Malaysia</option>
          <option value="Maldives">Maldives</option>
          <option value="Mali">Mali</option>
          <option value="Malta">Malta</option>
          <option value="Marshall Islands">Marshall Islands</option>
          <option value="Martinique">Martinique</option>
          <option value="Mauritania">Mauritania</option>
          <option value="Mauritius">Mauritius</option>
          <option value="Mayotte">Mayotte</option>
          <option value="Mexico">Mexico</option>
          <option value="Micronesia">Micronesia</option>
          <option value="Moldova">Moldova</option>
          <option value="Monaco">Monaco</option>
          <option value="Mongolia">Mongolia</option>
          <option value="Montenegro">Montenegro</option>
          <option value="Montserrat">Montserrat</option>
          <option value="Morocco">Morocco</option>
          <option value="Mozambique">Mozambique</option>
          <option value="Myanmar (Burma)">Myanmar (Burma)</option>
          <option value="Namibia">Namibia</option>
          <option value="Nauru">Nauru</option>
          <option value="Nepal">Nepal</option>
          <option value="Netherlands">Netherlands</option>
          <option value="Netherlands Antilles">Netherlands Antilles</option>
          <option value="New Caledonia">New Caledonia</option>
          <option value="New Zealand">New Zealand</option>
          <option value="Nicaragua">Nicaragua</option>
          <option value="Niger">Niger</option>
          <option value="Nigeria">Nigeria</option>
          <option value="Niue">Niue</option>
          <option value="Norfolk Island">Norfolk Island</option>
          <option value="Northern Mariana Islands">Northern Mariana Islands</option>
          <option value="North Korea">North Korea</option>
          <option value="North Macedonia">North Macedonia</option>
          <option value="Norway">Norway</option>
          <option value="Oman">Oman</option>
          <option value="Outlying Oceania">Outlying Oceania</option>
          <option value="Pakistan">Pakistan</option>
          <option value="Palau">Palau</option>
          <option value="Palestinian Territories">Palestinian Territories</option>
          <option value="Panama">Panama</option>
          <option value="Papua New Guinea">Papua New Guinea</option>
          <option value="Paraguay">Paraguay</option>
          <option value="Peru">Peru</option>
          <option value="Philippines">Philippines</option>
          <option value="Pitcairn Islands">Pitcairn Islands</option>
          <option value="Poland">Poland</option>
          <option value="Portugal">Portugal</option>
          <option value="Puerto Rico">Puerto Rico</option>
          <option value="Qatar">Qatar</option>
          <option value="Romania">Romania</option>
          <option value="Russia">Russia</option>
          <option value="Rwanda">Rwanda</option>
          <option value="Réunion">Réunion</option>
          <option value="Samoa">Samoa</option>
          <option value="San Marino">San Marino</option>
          <option value="Saudi Arabia">Saudi Arabia</option>
          <option value="Senegal">Senegal</option>
          <option value="Serbia">Serbia</option>
          <option value="Seychelles">Seychelles</option>
          <option value="Sierra Leone">Sierra Leone</option>
          <option value="Singapore">Singapore</option>
          <option value="Sint Maarten">Sint Maarten</option>
          <option value="Slovakia">Slovakia</option>
          <option value="Slovenia">Slovenia</option>
          <option value="Solomon Islands">Solomon Islands</option>
          <option value="Somalia">Somalia</option>
          <option value="South Africa">South Africa</option>
          <option value="South Georgia &amp; South Sandwich Islands">South Georgia &amp; South Sandwich Islands</option>
          <option value="South Korea">South Korea</option>
          <option value="South Sudan">South Sudan</option>
          <option value="Spain">Spain</option>
          <option value="Sri Lanka">Sri Lanka</option>
          <option value="St. Barthélemy">St. Barthélemy</option>
          <option value="St. Helena">St. Helena</option>
          <option value="St. Kitts &amp; Nevis">St. Kitts &amp; Nevis</option>
          <option value="St. Lucia">St. Lucia</option>
          <option value="St. Martin">St. Martin</option>
          <option value="St. Pierre &amp; Miquelon">St. Pierre &amp; Miquelon</option>
          <option value="St. Vincent &amp; Grenadines">St. Vincent &amp; Grenadines</option>
          <option value="Sudan">Sudan</option>
          <option value="Suriname">Suriname</option>
          <option value="Svalbard &amp; Jan Mayen">Svalbard &amp; Jan Mayen</option>
          <option value="Sweden">Sweden</option>
          <option value="Switzerland">Switzerland</option>
          <option value="Syria">Syria</option>
          <option value="São Tomé &amp; Príncipe">São Tomé &amp; Príncipe</option>
          <option value="Taiwan">Taiwan</option>
          <option value="Tajikistan">Tajikistan</option>
          <option value="Tanzania">Tanzania</option>
          <option value="Thailand">Thailand</option>
          <option value="Timor-Leste">Timor-Leste</option>
          <option value="Togo">Togo</option>
          <option value="Tokelau">Tokelau</option>
          <option value="Tonga">Tonga</option>
          <option value="Trinidad &amp; Tobago">Trinidad &amp; Tobago</option>
          <option value="Tristan da Cunha">Tristan da Cunha</option>
          <option value="Tunisia">Tunisia</option>
          <option value="Turkey">Turkey</option>
          <option value="Turkmenistan">Turkmenistan</option>
          <option value="Turks &amp; Caicos Islands">Turks &amp; Caicos Islands</option>
          <option value="Tuvalu">Tuvalu</option>
          <option value="U.S. Outlying Islands">U.S. Outlying Islands</option>
          <option value="U.S. Virgin Islands">U.S. Virgin Islands</option>
          <option value="Uganda">Uganda</option>
          <option value="Ukraine">Ukraine</option>
          <option value="United Arab Emirates">United Arab Emirates</option>
          <option value="United Kingdom">United Kingdom</option>
          <option value="United States">United States</option>
          <option value="Uruguay">Uruguay</option>
          <option value="Uzbekistan">Uzbekistan</option>
          <option value="Vanuatu">Vanuatu</option>
          <option value="Vatican City">Vatican City</option>
          <option value="Venezuela">Venezuela</option>
          <option value="Vietnam">Vietnam</option>
          <option value="Wallis &amp; Futuna">Wallis &amp; Futuna</option>
          <option value="Western Sahara">Western Sahara</option>
          <option value="Yemen">Yemen</option>
          <option value="Zambia">Zambia</option>
          <option value="Zimbabwe">Zimbabwe</option>
          <option value="Åland Islands">Åland Islands</option>
        </select>
        <div class="c-bolt-input-icons"><bolt-input-icons><bolt-list display="inline" spacing="xsmall"><!---->
              <div role="list" class="c-bolt-list c-bolt-list--align-start c-bolt-list--display-inline c-bolt-list--spacing-xsmall c-bolt-list--valign-center"><!----><!----><bolt-list-item last=""><!---->
                  <div role="listitem" class="c-bolt-list-item c-bolt-list-item--display-inline c-bolt-list-item--last-item c-bolt-list-item--spacing-xsmall">
                    <!---->
                    <div class="c-bolt-input-icon"><svg class="e-bolt-icon e-bolt-icon--medium" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32" aria-hidden="true">
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            </bolt-list></bolt-input-icons></div>
        <label for="edit-countryselectlist1" class="c-bolt-floating-label"> <span>Country</span></label>
      </div>
    </bolt-grid-item><input data-drupal-selector="edit-utm-campaign" type="hidden" name="utm_campaign" value="Buyer%20Enablement,Reengagement">
    <input data-drupal-selector="edit-utm-source" type="hidden" name="utm_source" value="LMMS">
    <input data-drupal-selector="edit-utm-medium" type="hidden" name="utm_medium" value="email">
    <input data-drupal-selector="edit-utm-content" type="hidden" name="utm_content" value="24BE_BRND_NA_EM(EM-492405)_EM1_CI_NA_PEGANAMEDALEADERREPORT_EN-US">
    <input data-drupal-selector="edit-utm-term" type="hidden" name="utm_term" value="[current-page:query:utm_term]">
    <input data-drupal-selector="edit-demandbase-company-name" type="hidden" name="demandbase_company_name" value="Sunnybrook Health Sciences Centre">
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Analyst Report


PEGASYSTEMS RECOGNIZED AS A LEADER IN GARTNER MAGIC QUADRANT FOR THE CRM
CUSTOMER ENGAGEMENT CENTER

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Pegasystems has been recognized as a Leader in the Gartner® Magic Quadrant for
the CRM for Customer Engagement Center. Pega Customer Service offers
best-in-class technology that intelligently guides and automates service
journeys from end-to-end. Read the report to see how Pegasystems was evaluated.

The Gartner report outlines that, "Leaders demonstrate a market-defining ability
to execute their vision through products, services, customer experience, and
solid business results in the form of revenue and earnings. Leaders typically
respond to a wide market audience by supporting broad market requirements in
multiple regions and industries. They demonstrate product leadership by
delivering new enhancements and innovations to a consistent schedule. These
vendors’ development teams have a clear vision for emerging areas such as
digital customer engagement, the growing influence of AI and the IoT, and the
building of a solid ecosystem that can support increasing consumer desire for
effortless interactions with businesses and governments. They engineer flexible
products along the lines of Gartner’s vision of the future of applications that
include composable applications design principles. Their size and financial
strength enable them to remain viable through challenging times. Clients
indicate that Leaders’ products have improved their organizations’ delivery of
high levels of value and ROI."

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake,
Wynn White, Drew Kraus, November 2023

Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner’s research organization and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its
affiliates in the U.S. and internationally, Magic Quadrant is a registered
trademark of Gartner, Inc. and/or its affiliates and is used herein with
permission. All rights reserved.


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