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Submitted URL: https://go.chep.com/e/874101/lia-business-update-march-2023/4w8k61/465908460?h=dhhLTmAWpvPHGWuWr86jvXIjrF2FqB03H5PSn...
Effective URL: https://www.chep.com/au/en/chep-australia-business-update-march-2023
Submission: On May 08 via api from US — Scanned from DE

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  <a href="" class="download-link" download=""> If your download doesn't start shortly please click here </a>
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CHEP AUSTRALIA BUSINESS UPDATE MARCH 2023




CHEP AUSTRALIA BUSINESS UPDATE MARCH 2023


MARCH 16, 2023

Download PDF


BUSINESS UPDATE

Dear valued customer,

I am excited to be writing to you as the new Country General Manager of CHEP
Australia. As someone who has spent most of my career in the consumer goods and
related sectors, I am aware of the critical role CHEP's pooled pallets and other
platforms play in connecting people with life's essentials. My priority is to
ensure that CHEP Australia is well positioned to best serve our customers, and I
am committed to supporting Australian sustainable supply chain solutions.

I have spent the past six weeks visiting our 1,000 strong team and our Service
Centres across Sydney, Brisbane, Melbourne, Adelaide, and Perth. I have been
impressed by the high levels of engagement and commitment to customer service
that the team displays, and the investment in safety, quality and customer
experience at our sites.

A key focus is serving the significant increase in demand for pooled pallets in
Australia and I would like to update you on our progress.

New state-of-the art facilities

I am pleased to inform you that we are continuing to invest extensively across
our business to improve our capabilities. In April, we will be opening our new
CHEP Direk Service Centre in South Australia, which will be another Service
Centre featuring high tech assisted repair technology and scanners designed to
facilitate more efficient repair, maintenance, and reallocation of pallets.
Additionally, we have signed an agreement for a new Service Centre at Redbank in
Queensland, which is a purpose-built facility in a strategic location to service
the Greater Brisbane area.

Ensuring reliable pallet supply

Over the past two years, our focus has been to build greater resilience in our
own supply chain so that we not only deliver an increased supply of pallets to
our pool but also ensure long-term reliable supply while maintaining our
commitment to using only 100% certified timber.

A key part of this strategy has been to diversify our supplier base, which has
seen CHEP secure multiple new domestic and international sources of sustainable
timber supply, and onboard several new pallet manufacturers across Australia.

In addition, we have committed to continuing increased capital investment that
is enabling us to inject additional quantities of new pallets into our pool on
an ongoing basis. In the 2023 financial year to date, we have almost doubled the
number of new pallet purchases compared to the five-year historical average.

Engagement with de-hirers and early signs of pallet return rates gradually
improving

We have also been actively engaging with our major de-hirers to facilitate the
prompt return of pallets to our Service Centres to allow for the direct supply
of professionally conditioned pallets to customers. As a result of this
engagement, we are starting to see pallet return rates gradually improve. We
encourage all customers and other parties you trade with to also return pallets
to CHEP directly. Where viable, we are also offering CHEP alternatives,
including fractional plastic pallets, crates, pallecons, containers, and bins.

Looking ahead

I am committed to working collaboratively with our customers to best serve you
and build sustainable supply chains together. Thank you for your continued
support, and I look forward to continuing our partnership with you.

Yours sincerely,

Stuart Crabb
Country General Manager
CHEP AUSTRALIA


PRESS CONTACTS


 * FOR MEDIA INQUIRIES ABOUT CHEP
   
   * AUSTRALIA COMMUNICATIONS MANAGER
     
     * Kathryn Crofts
     * Communications Manager
     * CHEP
     * +61 2 9856 2547
     * +61 0 437 108 844
     * kathryn.crofts@chep.com


 * FOR REGIONAL-SPECIFIC INQUIRIES
   
   * CHEP AUSTRALIA
     
     * CHEP
     * 13 2437
     * au.customerservice@chep.com

13 2437
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 * 
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 * 
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