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* Hypergrowth UK auto insurance firm selects eGain for knowledge-powered
customer engagement
HOME
HYPERGROWTH UK AUTO INSURANCE FIRM SELECTS EGAIN FOR KNOWLEDGE-POWERED CUSTOMER
ENGAGEMENT
Sunnyvale, CA (October 26, 2021): eGain Corporation (NASDAQ: EGAN), a leading
cloud platform provider for customer engagement automation, today announced that
one of UK’s fastest growing motor insurers has selected eGain as their new
platform for digital transformation of customer engagement.
According to Forrester, “UK insurers are delivering mediocre, undifferentiated
experiences — so much so that 45% of UK online adults agree that all insurance
companies are basically the same.”* This presents an opportunity for
forward-looking insurance carriers to gain market share by delivering stand-out
customer experiences.
When their legacy solution failed to improve omnichannel service, the motor
insurance company selected eGain. The client will deploy eGain’s virtual
assistant for online customer service and digital deflection from the IVR. Their
agents will use eGain’s modern desktop to handle omnichannel queries in a
consistent way across messaging, chat, and email. All conversations will
leverage the eGain Knowledge Hub™ for consistent answers, process guidance and
compliance.
“Knowledge is often the missing ingredient in the digital transformation of
customer engagement,” said Ashu Roy, eGain CEO. “We look forward to helping this
innovative client deliver wow customer experiences using knowledge and AI.”
MORE INFORMATION
* eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
* eGain Knowledge Hub:
https://www.egain.com/products/knowledge-management-software/
* eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/
* Forrester’s UK Auto and Home Insurers Customer Experience Index, 2020
ABOUT EGAIN
Our knowledge-powered customer engagement software automates digital-first,
omnichannel experiences for global brands. Infused with AI and analytics,
eGain’s top-rated cloud platform enables effortless customer journeys with
virtual assistance, customer self-service, and modern agent tools. To learn
more, visit www.eGain.com.
# # #
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies.
# # #
EGAIN MEDIA CONTACT
Michael Messner
Email: press@egain.com
Phone: 408-636-4514
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