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HelpBroadbandManage Email Account


HOW TO MANAGE MY VIRGIN MEDIA EMAIL ACCOUNT


Learn about the range of tools and features you can use to organise your mailbox
and keep it well-maintained.

Please note, Virgin Media no longer offers the ability for customers to create
new Virgin Media email addresses. Customers with an existing Virgin Media email
address will not be affected; their mail account will remain as is.

Your Virgin Media Mail account


We recommend accessing your mail from My Virgin Media, as this also provides
links to our other services and information about your Virgin Media account. Or
you can access your mails by selecting the below.

Sign in to your mail account


IN THIS ARTICLE






HOW DO I ACCESS EMAILS ON MY VIRGIN MEDIA ACCOUNT?

We recommend accessing your web mail from My Virgin Media, as this also provides
links to our other services and information about your Virgin Media account.

 1. Go to My Virgin Media and select Sign in
 2. Enter your My Virgin Media email (this is the email address you gave us when
    you registered for My Virgin Media).
 3. Enter your My Virgin Media password
 4. Once you’ve signed in, select Check Emails. This will take you to your
    Virgin Media web mail inbox. Alternatively you can sign in to Virgin Media
    Web Mail by going to mail.virginmedia.com.



IN THIS ARTICLE




HOW TO CHECK EMAILS FROM ANOTHER ACCOUNT



Virgin Media Mail allows you to set up your other email accounts so that you can
check all of your emails in one place.

How to add another email account into Virgin Media Mail

 1. Select the Add email account menu option on the left hand menu
 2. In the Add mail account window, enter the email address and password for
    your external email account and selectAdd
 3. You’ll get confirmation that your external email account has been set up
 4. Select Close and you will now be able to use the external email account


How to display messages of an external email account
Each additional email account you set up will have its own folder. Any messages
received will be located in the appropriate folder. Or, if you have enabled
Unified Mail for the account, you will also see the messages in the Unified Mail
folder. See Unified Mail in Virgin Media Mail for more information.

How to send messages using an external email account

 1. Open the folder with the name you have given the email account
 2. From a laptop or desktop computer select Compose, or from a Mobile click the
    pencil icon to start a new email.
 3. Write your message, address it and hit Send when you’re ready.


How to change the settings of an external email account

 1. From a laptop or desktop computer, click the cogwheel icon, or from a Mobile
    tap the top right circle icon.
 2. Select the Settings menu option
 3. Select Accounts in the side menu
 4. Select Edit or the pencil icon next to the account you want to change the
    settings on – this will pop up with the mail account settings
 5. Change the settings as necessary
 6. Select Save at the bottom of the window


How to remove an external email account


 1. From a laptop or desktop computer, click the cogwheel icon or from a Mobile
    tap the top right circle icon.
 2. Select the Settings menu option
 3. Select Accounts in the side menu
 4. Select the trashcan icon next to the email account you want to remove




IMAP (RECOMMENDED)


 * This setting automatically syncs your emails and folders from your Virgin
   Media email account to your device.
   
 * This means if you receive or delete an email from your device it will
   automatically sync to any other devices set to use IMAP (including webmail).


POP


 * With this setting your device creates a copy of any emails and folders from
   your Virgin Media email account to your device.
 * This means if you receive or delete an email from your device it will NOT
   sync to any other devices or your Virgin Media email, and the changes will
   only be visible on the device it was changed on.


WHAT IS AN EMAIL CLIENT?



An email client is a programme on your computer that receives and sends emails.
Email clients save emails as files to your computer, so it’s different to using
a web browser or app to access your emails.


You might find if you use an email client that your PC or laptop night not
support it, and you might get errors or bugs. This is because Microsoft are
decreasing their support of certain email clients.


 1. Find out whether you’re using POP or IMAP
 2. Follow the link in our device guide
 3. Select your iOS device
 4. Use the Ask us anything function to search for "check email account
    settings"


Follow the guide to Check your email account settings


Note: If you’re using an ntlworld.com email address, select your provider as
virginmedia.com to make sure you receive the most up to date settings. This will
not change your email address.
The server name still start with either POP3 or POP if you’re using a POP
server, or IMAP if you’re using an IMAP server.


OUTLOOK



Please make sure the server settings in Outlook match the settings at email
settings for all Virgin Media domains . This applies for POP, IMAP and SMTP
server settings. If you need some help with changing your settings, we’ve put
together some help.


Step 1


 1. Find out whether you’re using POP or IMAP
 2. Select File
 3. Select Account Settings
 4. Select Account settings again


Step 2
Select a server type and follow the instructions


POP Server


To update your POP Server settings:


 1. Open Outlook
 2. Select File
 3. Select Account Settings
 4. Select Account Settings again
 5. Select the Virgin Media Mail account you wish to change
 6. Select Change
 7. You’ll see your current server settings
 8. Update the mail servers addresses to:

 * Incoming mail server: pop3.virginmedia.com
 * Outgoing mail server (SMTP): smtp.virginmedia.com
 * User Name: Your full email address
   
   9. Select More Settings

 10. Select the Outgoing Server tab
 11. Make sure My outgoing server (SMTP) requires authentication is ticked
 12. Make sure Use same settings as my incoming mail server is ticked
 13. Select the Advanced tab
 14. Update the Incoming server (POP3) settings to:

 * Port: 995
 * Select: This server requires an encrypted connection (SSL/TLS)

 15. Update the Outgoing server (SMTP) settings to:

 * Port: 465
 * In Use the following type of encrypted connection select: SSL / TLS

 16. Select OK
 17. To test your settings, select Automatically test account settings when Next
     is selected
 18. Select Next
 19. Once confirmed as working, you can close the Account Settings window


IMAP Server


To update your IMAP Server settings:


 1. Open Outlook
 2. Select File
 3. Select Account Settings
 4. Select Account Settings again
 5. Select the Virgin Media Mail account you wish to change
 6. Select Change
 7. You’ll see your current server settings
 8. Update the mail servers addresses to:

 * Incoming mail server: imap.virginmedia.com
 * Outgoing mail server (SMTP): smtp.virginmedia.com
 * User Name: Your full email address

 9.  Select More Settings
 10. Select the Outgoing Server tab
 11. Make sure My outgoing server (SMTP) requires authentication is ticked
 12. Make sure Use same settings as my incoming mail server is ticked
 13. Select the Advanced tab
 14. Update the Incoming server (IMAP) settings to:

 * Port: 993
 * In Use the following type of encrypted connection select SSL / TLS

 15. Update the Outgoing server (SMTP) settings to:

 * In Use the following type of encrypted connection select SSL / TLS

 16. Select OK
 17. To test your settings, select Automatically test account settings when Next
     is clicked
 18. Select Next
 19. Once confirmed as working, you can close the Account Settings window


APPLE MAIL



Step 1 - Find out whether you’re using POP or IMAP


 1. Open Mail
 2. Go to File > Preferences
 3. Select Accounts
 4. Select your Virgin Media Mail account
 5. Go to Server Settings


Step 2 - Select a server type and follow the instructions


POP Server


To update your POP Server settings:


 1. Open Mail

 * Go to File > Preferences
 * Select Accounts
 * Select your Virgin Media Mail account
 * Select Server Settings

 2. Change the Incoming Mail Server (POP) settings to:

 * Username: Your full email address
 * Host Name: pop3.virginmedia.com
 * Port: 995
 * Use TLS/SSL: Ticked

 3. Change the Outgoing Mail Server (SMTP) settings to:

 * Username: Your full email address
 * Password: Your Virgin Media Mail password
 * Host Name: smtp.virginmedia.com
 * Port: 465
 * Use TLS/SSL: Ticked

 4. SelectSave


IMAP Server


To update your IMAP Server settings:


 1. Open Mail

 * Go to File > Preferences
 * Select Accounts
 * Select your Virgin Media Mail account
 * Select Server Settings

 2. Change the Incoming Mail Server (IMAP) settings to:

 * Username: Your full email address
 * Host Name: imap.virginmedia.com
 * Port: 993
 * Use TLS/SSL: Ticked

 3. Change the Outgoing Mail Server (SMTP) settings to:

 * Username: Your full email address
 * Password: Your Virgin Media Mail password
 * Host Name: smtp.virginmedia.com
 * Port: 465
 * Use TLS/SSL: Ticked

 4. Select Save


WINDOWS 10 MAIL



Step 1 - Find out whether you’re using POP or IMAP


 1. Open Mail then select Settings
 2. Select Manage Accounts
 3. Select your Virgin Media Mail account
 4. Select Change Mailbox sync settings
 5. Select Advanced mailbox settings


Step 2 - Select a server type and follow the instructions


POP Server


To update your POP Server settings:


 1. Find Sync options
 2. Virgin Media Mail POP settings no security
 3. Update Incoming email server to: pop3.virginmedia.com
 4. Update Outgoing (SMTP) email server to: smtp.virginmedia.com
 5. Make sure the following are ticked:

 * Outgoing server requires authentication
 * Use the same username and password for sending email
 * Require SSL for incoming email
 * Require SSL for outgoing email

 6. Select Done
 7. Select **Save **to use your new email settings


IMAP Server


To update your IMAP Server settings:


 1. Find Sync options
 2. Virgin Media Mail IMAP settings no security
 3. Update Incoming email server to: imap.virginmedia.com
 4. Update Outgoing (SMTP) email server to: smtp.virginmedia.com
 5. Make sure the following are ticked:

 * Outgoing server requires authentication
 * Use the same username and password for sending email
 * Require SSL for incoming email
 * Require SSL for outgoing email

 6. Select Done
 7. Select Save to use your new email settings


THUNDERBIRD



Step 1 - Find out whether you’re using POP or IMAP


 1. Select your Virgin Media Mail address
 2. Select View Settings for this account
 3. Select Server Settings The server name still start with either POP3 or POP
    if you’re using a POP server, or IMAP if you’re using an IMAP server.


POP Server


To update your POP Server settings:


 1. Open the Settings in your Email app
 2. Select your email account
 3. Go to the Advanced Settings and open Server Settings
 4. Make sure your username is your full email address
 5. Find the Incoming server settings
 6. Change the POP3 settings to:

 * POP3 server: pop3.virginmedia.com
 * Security type: SSL
 * Port: 995

 7. Next find the Outgoing server settings
 8. Change the SMTP server settings to:

 * SMTP server: smtp.virginmedia.com
 * Security type: SSL
 * Port: 465

 9.  Turn on Authentication required before sending emails
 10. Check that the username and password are filled in using your Virgin Media
     Mail address and password
 11. Select Done to check and save your new setting


IMAP Server


To update your IMAP Server settings:

 1. Open the Settings in your Email app
 2. Select your email account
 3. Go to the Advanced Settings and open Server Settings
 4. Make sure your username is your full email address
 5. Find the Incoming server settings
 6. Change the IMAP settings to:

 * IMAP server: imap.virginmedia.com
 * Security type: SSL
 * Port: 993

 7. Next find the Outgoing server settings
 8. Change the SMTP server settings to:

 * SMTP server: smtp.virginmedia.com
 * Security type: SSL
 * Port: 465

 9.  Turn on Authentication required before sending emails
 10. Check that the username and password are filled in using your Virgin Media
     Mail address and password
 11. Select Done to check and save your new setting


SETTING UP EMAIL ON IOS DEVICE



Step 1 - Find out whether you’re using POP or IMAP


 * Follow the link in our device support
 * Select your Apple device
 * Use the Ask us anything function to search for "check email account settings"
 * Follow the guide to Check your email account settings
 * Note: If you’re using an ntlworld.com email address, select your provider as
   virginmedia.com to make sure you receive the most up to date settings. This
   will not change your email address. The server name still start with either
   POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP
   server.


Step 2 - Select a server type and follow the instructions


POP Server


To update your POP Server settings:

 1. Open Settings, depending on your version of iOS this may found in:

 * Settings > Mail > Contacts> Calendars
 * Settings > Mail
 * Settings > Accounts and Passwords
 * Settings > Passwords & Accounts

 2. Find the Incoming mail server settings
 3. Change the POP settings to:

 * Host Name: pop3.virginmedia.com
 * Username: Your full email address

 4. Select Advanced
 5. Find Incoming Settings
 6. Update the Settings to: • Select Use SSL • Server Port: 995
 7. Go back to the account settings and select SMTP in the Outgoing mail server
    settings
 8. Update the settings to:

 * Host Name: smtp.virginmedia.com
 * Username: Your full email address
 * Password: Your Virgin Media Mail password
 * Authentication: Password

 9.  Select Use SSL
 10. Server Port: 465
 11. Select Done to check and save your new SMTP settings. Your SMTP server name
     will updated to show smtp.virginmedia.com
 12. Select Back to return to the mail settings, then select Done to check and
     save your new POP settings


IMAP Server


To update your IMAP Server settings:


 1. Open Settings, depending on your version of iOS this may found in:

 * Settings > Mail> Contacts > Calendars
 * Settings > Mail
 * Settings > Accounts and Passwords
 * Settings > Passwords & Accounts

 2. Find the Incoming mail server settings
 3. Change the IMAP settings to:

 * Host Name: imap.virginmedia.com
 * Username: Your full email address

 4. Select Advanced
 5. Find Incoming Settings
 6. Update the Settings to:

 * Select Use SSL
 * Server Port: 993

 7.  Select Back to go back to the account settings
 8.  Select SMTP in the Outgoing mail server settings
 9.  Select smtp.ntlworld.com
 10. Find the Outgoing Mail Server settings
 11. Update the settings to:

 * Host Name: smtp.virginmedia.com
 * Username: Your full email address
 * Password: Your Virgin Media Mail password
 * Authentication: Password
 * Select Use SSL
 * Server Port: 465

 12. Select Done to check and save your new SMTP settings. Your SMTP server name
     will updated to show smtp.virginmedia.com
 13. Select Back to return to the mail settings
 14. Select Done to check and save your new IMAP settings


SETTING UP EMAIL ON ANDROID



Step 1 - Find out whether you’re using POP or IMAP


 * Follow the link in our device guide
 * Select your Android device
 * Use the Ask us anything function to search for "check email account settings"
 * Follow the guide to Check your email account settings
 * Note: If you’re using an ntlworld.com email address, select your provider as
   virginmedia.com to make sure you receive the most up to date settings. This
   will not change your email address. The server name still start with either
   POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP
   server.


Step 2 - Select a server type and follow the instructions


POP Server


To update your POP Server settings:

 1. Open the Settings in your Email app
 2. Select your email account
 3. Go to the Advanced Settings and open Server Settings
 4. Make sure your username is your full email address
 5. Find the Incoming server settings
 6. Change the POP3 settings to:

 * POP3 server: pop3.virginmedia.com
 * Security type: SSL
 * Port: 995

 7. Next find the Outgoing server settings
 8. Change the SMTP server settings to:

 * SMTP server: smtp.virginmedia.com
 * Security type: SSL
 * Port: 465

 9.  Turn on Authentication required before sending emails
 10. Check that the username and password are filled in using your Virgin Media
     Mail address and password
 11. Select Done to check and save your new setting


IMAP Server


To update your IMAP Server settings:

 1. Open the Settings in your Email app
 2. Select your email account
 3. Go to the Advanced Settings and open Server Settings
 4. Make sure your username is your full email address
 5. Find the Incoming server settings
 6. Change the IMAP settings to:

 * IMAP server: imap.virginmedia.com
 * Security type: SSL
 * Port: 993

 7. Next find the Outgoing server settings
 8. Change the SMTP server settings to:

 * SMTP server: smtp.virginmedia.com
 * Security type: SSL
 * Port: 465

 9.  Turn on Authentication required before sending emails
 10. Check that the username and password are filled in using your Virgin Media
     Mail address and password
 11. Select Done to check and save your new setting




HOW TO MANAGE MY EMAILS




HOW TO MOVE A MESSAGE OR CONVERSATION


 1. Drag and drop the email to a different folder.
 2. Or from a desktop or laptop computer, select an email and tap ≡ > Move >
    choose the folder > Move.


HOW TO COPY A MESSAGE OR CONVERSATION



From the Inbox, select an email and tap ≡ >Copy > choose the folder > Copy.


HOW TO SAVE A MESSAGE AS A TEXT FILE



From a desktop or laptop computer, select an email in the Inbox and tap ≡ > Save
as file > then follow your operating system’s instructions to save the file.


HOW TO SAVE ATTACHED FILES



The paperclip icon in the Inbox is displayed next to emails with attachments.



 1. From a desktop or laptop computer, tap to open the email with the
    attachment.
    
 2. Look for the paperclip icon and attachment(s) and select the Download option
    next to them.
    
 3. Follow your operating system’s instructions to save the file(s) to a folder
    of your choice.
    


HOW TO FORWARD AN EMAIL


 1. Open the email you want to forward.
    
 2. Tap on the Forward or → option. This starts creating a new email including
    the email to be forwarded plus any attachments.
    
 3. Enter the address of the email address you want to forward the email to in
    the To line.
    
 4. Enter any message and signature you want to include in the main body of the
    email, above the forwarded copy.
    
 5. Tap Send.
    


HOW TO PRINT THE CONTENT OF AN EMAIL



From a desktop or laptop computer, select an email and tap ≡ >Print then follow
your operating system’s instructions to print the file..


HOW TO MARK AN EMAIL AS UNREAD


 1. Select a read email
 2. Select the ≡ icon in the main toolbar.
 3. Select Mark as unread in the menu.


If the email is part of a conversation, all messages received for this
conversation are marked as unread.


In order to mark this email as read, select in the main toolbar again > on Mark
as read


HOW TO MARK ALL EMAILS OF A FOLDER AS READ


 1. From a desktop or laptop computer select an email folder in the folder tree.
 2. Select the Folder-specific ≡ next to the folder name.
 3. Select Mark all messages as read.


HOW TO CHANGE THE CONVERSATIONS SETTINGS



By default, Virgin Media Mail lists the messages by when they are received. You
can change this to view messages by Conversation.


To do this:


 1. Select the Sort by option at the top of the messages list.
    
 2. Select Conversations option to turn this feature on or off.


HOW TO CHANGE THE LAYOUT SETTINGS


 1. Select the View option.
    
 2. You'll get a list of options to change the layout:

 * Vertical
   
 * Compact
   
 * Horizontal
   
 * List




HOW TO SET AN OUT OF OFFICE MESSAGE

 1. For laptop/desktop click the cogwheel icon or for Mobile tap the top right
    circle icon and select Settings
 2. Then select > Email > Holiday notice
 3. Tap the slider so it slides to the right with a green background
 4. Write your Out of Office message and set when you want it to send
 5. Tap Apply changes
 6. To turn if off again, return to the same screen and tap the slider to the
    left, then select Apply changes again




HOW TO BLOCK AN EMAIL ADDRESS

Sign in on your laptop or desktop computer to change these Virgin Media Mail
settings and stop unwanted messages reaching you.



HOW TO BLACKLIST EMAIL ADDRESSES



Select the Spam message or annoying email and tap ≡ > Add sender to Blocklist >
Add


HOW TO UNBLOCK EMAIL


 1. To unblock, select the cogwheel icon and select Settings
 2. Select E-mail > Blocklist > select the email address you’re unblocking >
    Remove Selected




HOW TO USE SEARCH IN VIRGIN MEDIA

Type relevant words or names into your search bar. Before tapping Search or
pressing your Enter keyboard button to search, you get the option to refine your
filters – if you want, you can choose to search specific folders by selecting
the options shown in red next to the Search bar and choosing from the dropdown
menu. Once you’ve started typing your search you will also see some dropdown
options which could refine your search further. Tap on these if you want to use
them

Go back to the top menu bar when you’re done.

For more information on searching email addresses and sending emails, follow our
help guide on how to send an email.




HOW TO USE FILTERING IN VIRGIN MEDIA MAILS

With filters turned on, Virgin Media Mail messages can move folders, be
forwarded to other email addresses or marked as read – automatically. Sign in
using a laptop/desktop computer to change these settings. them by dragging and
dropping each one where you want.


CREATING A FILTER


 1. Select the cogwheel icon and select Settings > Email > Filter Rules > Add
    new rule
 2. Give the rule a name, then tap Add Condition to choose what will trigger the
    filter
 3. Decide how the filter will apply by tapping to switch between Apply rule if
    all conditions are met or Apply rule if any condition is met
 4. Select Add Action and decide what you want the filter to do then Save


HOW TO CHANGE A FILTER



To edit an existing rule, click the cogwheel icon and select Settings > Email >
Filter Rule > Edit (the option next to the filter you want to change). Then
change the rule according to your new requirements and Save.


Alternatively, tap:


• Disable to temporarily stop the filter • Delete (trashcan icon) to permanently
remove the filter • Enable to reuse a disabled filter


If you have at least two filters, you can re-order them by dragging and dropping
each one where you want.




HOW TO DELETE MY EMAILS

You can easily control the amount of mail you have by putting emails,
conversations and folders in your Trash folder.


HOW TO DELETE MESSAGES FROM EMAIL



Select one email or the empty check box next to several, then select:

 * Virgin Media Mail’s Delete (trashcan) button
   
 * Or the delete or backspace button on your keyboard


HOW TO DELETE EMAIL FOLDERS



Select a folder from the list on the left and tap ≡ for folder-specific actions
and choose to:


 * Delete All Messages
   
 * Or Delete. This erases the whole folder, including subfolders (you can’t
   restore those).


HOW TO PERMANENTLY DELETE MESSAGE FROM TRASH FOLDER


 * Wait 7 days for the Trash folder to automatically delete your messages
   
 * Or open your Trash folder, select the emails, then tap the trashcan icon or
   Delete key


Once deleted from Trash, messages can’t be recovered afterwards. They’re gone
forever.


HOW TO CLEAN UP EMAIL FOLDERS



To clean up your email, for desktop/laptop, select the folder required, then
select ≡ > Clean Up. For mobile, tap Edit in the Folder menu, then tap the
folder required and select Clean Up.


This deletes all the greyed out emails in your Virgin Media Mail inbox – the
messages, deleted from your other email accounts (Outlook, say), with a strike
through their text.


HOW TO ARCHIVE MESSAGES



You don’t have to delete messages to tidy up your mailbox. Just move messages
(90 days or older) to your Archive folder and they’ll be sorted for you by date
received in subfolders for each calendar year; here’s how:


 1. (For desktop/laptop), select the folder required and select ≡ for folder
    specific actions > Archive old messages
 2. (For mobile), in the Email Folders view, tap Edit, then select the folder
    required > Archive old messages
 3. This opens the Archive Messages window, then tap Archive




HOW TO RETRIEVE DELETED EMAIL MESSAGES

 1. Open your Trash folder
 2. Select the emails you want to restore (in Mobile view you will have to
    select Edit first)
 3. Tap ≡ > Move > choose the folder you want them to go to > Move

Please note: emails can’t be recovered after they’ve been in your Trash folder
for 7 days, or if you deleted the email from Trash or emptied the folder.




HOW TO USE UNIFIED MAIL

Do you have several email accounts? Check them all for messages, all at the same
time – in one place. Adding a Unified Mail folder to your Virgin Media mailbox
will give you an overview of all your Inboxes but the subfolders.

Here’s what to do:
Firstly, this will only work if you’ve added another Email account to your
Virgin Media mailbox by going to the Email folders view and selecting Add email
account. Enter your other email address and its password, and select Add.

 1. For desktop/laptop, select the cogwheel icon, then > Settings > Accounts.
    Choose your added Mail account, then Edit > Use Unified Mail For This
    Account > Save
    
 2. For Mobile tap the top right circle icon and select Settings > Accounts.
    Choose your added Mail account, then select the pencil icon > Use Unified
    Mail For This Account > Save In your email folder view, tap to expand your
    Unified Mail folder and you will see your combined messages. Look to the
    right of the email subject lines for a label naming the email account they
    were sent to. Those using the name of your Primary Account were received by
    the address you’re signed in with.




HOW TO USE EMAIL ADDRESS BOOK AT THE TOP OF YOUR SCREEN

Emails are automatically added to your address book when you Reply, Reply All or
Forward a message.

If someone’s emailed you for the first time and you want to add them to your
contacts before responding; open the message and click their name. For
desktop/laptop, on the pop-up window which opens you can select Add to address
book or for Mobile, select the ≡ icon first then select Add to address book

Or for when you select a contact in your Address Book, you can:
• Change their details (= > Edit > Save) • Erase their info permanently (Tap
trashcan icon or Delete, then select Delete again)


HOW TO EXPORT ADDRESS BOOK



To export your contacts, using a desktop/laptop:


 1. Go to mail.virginmedia.com and sign in using your My Virgin Media details
 2. Go to Address Book and select ≡
 3. Click Export then select CSV
 4. Tick Include Distribution Lists (if you want these), then hit Export
 5. Follow any instructions from your operating system to save the contacts to a
    folder of your choice.
 6. Check the folder for your saved CSV file and follow the in-app help prompts
    to transfer your address book to another type of email (Outlook, say).




HOW TO LOG OUT OF EMAIL

To log out of your email, just click on the circular icon at the top right of
the screen, and select > Sign Out




HOW TO CLOSE OR DELETE AN EMAIL ACCOUNT

You can't delete the primary Virgin Media email address until 90 days after
ceasing services with Virgin Media. However it’s a good idea to set up an email
redirection during that period, and clear your emails and folders out so you’re
ready after the 90 days.


If it’s a secondary email address on your account, simply go into Manage
Accounts in My Virgin Media, and delete it from there.


If you’re looking to cancel your Virgin Media services completely, we’re sorry
to hear this and we’ve got a step by guide on how to do so.




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