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Pay a bill

Accounts

What can you do in MyAccountPay a billHow residential charges workHow to read my
residential billHigher bill than usual?Request a refundApply for a leak
allowance Grant access to your account
Use our app

Mobile app FAQsMobile app terms of use
AccountsWhat can you do in MyAccountPay a billHow residential charges workHow to
read my residential billHigher bill than usual?Request a refundApply for a leak
allowance Grant access to your account
Use our app

Mobile app FAQsMobile app terms of use


UTUA HE PIRE


PAY A BILL

Whether you want to pay once or set up a recurring payment, you’ll find every
option available below.

Make a payment
Step 1 / 2
1 / 2

Account number



Continue

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MANAGE YOUR PAYMENTS THROUGH MYACCOUNT

In MyAccount, you have the flexibility to make one-off or recurring payments
using direct debit or credit card. Learn more about MyAccount for residents,
businesses and landlords, or get started below.



Log in Register

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Other ways to pay your bill


OTHER WAYS TO PAY YOUR BILL

Automatic direct debit or credit card


To make paying your bill hassle-free, set up automatic direct debit or credit
card payments. When you sign up, the payment amount will be automatically
deducted from your bank account on the due date.

Register in MyAccount or using the online form (for debit payments).

See terms and conditions

Automatic bank payments


With automatic payments through internet banking, you can choose the amount and
frequency of your payments. Call your bank or set it up online.

Our banking details:

Bank: Bank of New Zealand

Account name: Watercare Services Limited

Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand

Account number: 02-0192-0115055-002

Swift code: BKNZ NZ22 (for overseas payments)

BSB number / Routing code / Iban number: 02-0192


When paying your bill through internet banking, please add the account number
from your bill on the Reference line.





Be sure to schedule your payment two days before the due date so it arrives on
time.


Watercare App


Our free mobile app lets you view your account balance and make one-off payments
using your credit card.


If you’re a tenant, here’s how to get access permission from your landlord

In person


You can pay by cash, credit card or EFTPOS at any PostShop or BNZ branch. Be
sure to bring your payment slip – it’s needed to process payments.

Need billing help?

If you have questions or need payment support, call (09) 442 2222 and press 2 or
click below for other ways to reach us. Please have your water account number
and credit or debit card handy.

View more

FAQs


FAQS

How often do I get a bill?


We will send you a bill for your water, wastewater and other associated charges
every month via email or post. Your bill will include a breakdown of how these
charges are calculated. We will send separate bills for charges related to
connecting to our network.

When is payment due?


Payment of your monthly bill is due within 21 days of the bill date. Payment of
charges associated with connections is due within 14 days of the bill date.
Please allow a minimum of 2 working days for the payment to appear on your
account.

Is there a late payment fee?


No

Can I pay part of my bill online rather than the full amount?


Yes, just enter the amount you want to pay.

I'm struggling to pay my bill


We offer a range of support for customers needing financial help or advice. See
Financial hardship.


RELATED PAGES

Related pages

Financial hardship



If you or a loved one is facing difficulty and finding it hard to pay the bills,
support might be available to you.

Higher bill than usual?



Common causes for a high bill and what you can do to rule out possible causes.

Save water at home



Tips to save water (and reduce your water bill) around the house.

Financial hardship

If you or a loved one is facing difficulty and finding it hard to pay the bills,
support might be available to you.

Learn more

Higher bill than usual?

Common causes for a high bill and what you can do to rule out possible causes.

Learn more

Save water at home

Tips to save water (and reduce your water bill) around the house.

Learn more

Useful links

Report a faultFrequently asked questionsProjects around Auckland

About us

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mediaCareers

Help and support

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