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Submitted URL: https://support.microsoft.com/account-billing/troubleshooting-compliance-error-messages-for-a-work-or-school-account-479a9c42-...
Effective URL: https://support.microsoft.com/en-us/account-billing/troubleshooting-compliance-error-messages-for-a-work-or-school-account-479...
Submission: On August 12 via api from AE — Scanned from US

Form analysis 3 forms found in the DOM

Name: searchForm — GET /en-us/Search/results

<form class="c-search" autocomplete="off" id="searchForm" name="searchForm" role="search" action="/en-us/Search/results" method="GET"
  data-seautosuggest="{&quot;queryParams&quot;:{&quot;market&quot;:&quot;en-us&quot;,&quot;clientId&quot;:&quot;7F27B536-CF6B-4C65-8638-A0F8CBDFCA65&quot;,&quot;sources&quot;:&quot;Microsoft-Terms,Iris-Products,DCatAll-Products&quot;,&quot;filter&quot;:&quot;+ClientType:StoreWeb&quot;,&quot;counts&quot;:&quot;5,1,5&quot;},&quot;familyNames&quot;:{&quot;Apps&quot;:&quot;App&quot;,&quot;Books&quot;:&quot;Book&quot;,&quot;Bundles&quot;:&quot;Bundle&quot;,&quot;Devices&quot;:&quot;Device&quot;,&quot;Fees&quot;:&quot;Fee&quot;,&quot;Games&quot;:&quot;Game&quot;,&quot;MusicAlbums&quot;:&quot;Album&quot;,&quot;MusicTracks&quot;:&quot;Song&quot;,&quot;MusicVideos&quot;:&quot;Video&quot;,&quot;MusicArtists&quot;:&quot;Artist&quot;,&quot;OperatingSystem&quot;:&quot;Operating System&quot;,&quot;Software&quot;:&quot;Software&quot;,&quot;Movies&quot;:&quot;Movie&quot;,&quot;TV&quot;:&quot;TV&quot;,&quot;CSV&quot;:&quot;Gift Card&quot;,&quot;VideoActor&quot;:&quot;Actor&quot;}}"
  data-seautosuggestapi="https://www.microsoft.com/msstoreapiprod/api/autosuggest"
  data-m="{&quot;cN&quot;:&quot;GlobalNav_Search_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c1c9c2m1r1a1&quot;}" aria-expanded="false" style="overflow-x: visible;">
  <div class="x-screen-reader" aria-live="assertive"></div>
  <input id="cli_shellHeaderSearchInput" aria-label="Search Expanded" aria-autocomplete="list" aria-expanded="false" aria-controls="universal-header-search-auto-suggest-transparent" aria-owns="universal-header-search-auto-suggest-ul" type="search"
    name="query" role="combobox" placeholder="Search for help" data-m="{&quot;cN&quot;:&quot;SearchBox_nav&quot;,&quot;id&quot;:&quot;n1c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c1c9c2m1r1a1&quot;}" data-toggle="tooltip"
    data-placement="right" title="Search for help" style="overflow-x: visible;">
  <button id="search" aria-label="Search for help" class="c-glyph" data-m="{&quot;cN&quot;:&quot;Search_nav&quot;,&quot;id&quot;:&quot;n2c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c3c1c9c2m1r1a1&quot;}" data-bi-mto="true"
    aria-expanded="false" style="overflow-x: visible;">
    <span role="presentation" style="overflow-x: visible;">Search</span>
    <span role="tooltip" class="c-uhf-tooltip c-uhf-search-tooltip" style="overflow-x: visible;">Search for help</span>
  </button>
  <div class="m-auto-suggest" id="universal-header-search-auto-suggest-transparent" role="group" style="overflow-x: visible;">
    <ul class="c-menu" id="universal-header-search-auto-suggest-ul" aria-label="Search Suggestions" aria-hidden="true" data-bi-dnt="true" data-bi-mto="true" data-js-auto-suggest-position="default" role="listbox" data-tel="jsll"
      data-m="{&quot;cN&quot;:&quot;search suggestions_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c3c1c9c2m1r1a1&quot;}" style="overflow-x: visible;"></ul>
    <ul class="c-menu f-auto-suggest-no-results" aria-hidden="true" data-js-auto-suggest-postion="default" data-js-auto-suggest-position="default" role="listbox" style="overflow-x: visible;">
      <li class="c-menu-item" style="overflow-x: visible;"> <span tabindex="-1" style="overflow-x: visible;">No results</span></li>
    </ul>
  </div>
</form>

GET /search/results

<form id="supHomeAndLandingPageSearchBoxForm" class="supHomeAndLandingPageSearchBoxForm" method="GET" action="/search/results" autocomplete="off" role="search">
  <div class="supHomeAndLandingPageSearchBoxContainer">
    <input id="supHomeAndLandingPageSearchBox" class="supHomeAndLandingPageSearchBox" name="query" type="search" placeholder="How can we help you?" aria-label="How can we help you?">
    <input id="supHomeAndLandingPageIsEnrichedQuery" type="hidden" name="isEnrichedQuery" value="false">
    <button class="supHomeAndLandingPageSearchButton" id="searchsubmit" type="submit" title="Search" data-bi-mto="" aria-label="Search">
      <span class="supHomeAndLandingPageSearchIcon"></span>
    </button>
  </div>
</form>

Name: smartFeedbackForm — javascript:void(0);

<form action="javascript:void(0);" id="extendedFeedbackForm" name="smartFeedbackForm" class="smartFeedbackForm supStickyFeedbackMarginBottom">
  <div class="ocSmartFeedbackBegin extendedFeedbackArticleInfoUseful" role="region" aria-label="Provide feedback about this article">
    <h2 id="beginFeedbackHeader" class="boldFont extendedFeedbackHeader">Was this information helpful?</h2>
    <div class="feedbackButtons" role="group" aria-labelledby="beginFeedbackHeader">
      <button class="ocFeedbackButton supStickyFeedbackButton feedbackSelection feedbackButtonBlue" name="buttonYes" type="button" data-bi-id="buttonYes" data-bi-mto="">Yes</button>
      <button class="ocFeedbackButton supStickyFeedbackButton feedbackSelection feedbackButtonBlue" name="buttonNo" type="button" data-bi-id="buttonNo" data-bi-mto="">No</button>
    </div>
  </div>
  <div id="extendedFeedback" class="ocSmartFeedbackReply ocHidden">
    <div id="extendedFeedbackHeader" class="supStickyFeedbackHeader">
      <label for="feedbackText" class="ocFeedbackHeaderIfArticleHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Thank you! Any more feedback for Microsoft?</span>
      </label>
      <label for="feedbackText" class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Can you help us improve?</span> (Send feedback to Microsoft so we can help.) </label>
    </div>
    <fieldset id="extendedFeedbackArticleExperience" class="feedbackGroup">
      <legend class="extendedFeedbackQuestionLabels">What affected your experience?</legend>
      <div class="ocFeedbackHeaderIfArticleHelpful ocHidden">
        <div id="articleExperience_helpful_0">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_0" name="helpful_0" value="Resolved my issue" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Resolved my issue"></span>
              <span class="experienceOptionLabels">Resolved my issue</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_1" name="helpful_1" value="Clear instructions" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Clear instructions"></span>
              <span class="experienceOptionLabels">Clear instructions</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_helpful_1">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_2" name="helpful_2" value="Easy to follow" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Easy to follow"></span>
              <span class="experienceOptionLabels">Easy to follow</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_3" name="helpful_3" value="No jargon" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="No jargon"></span>
              <span class="experienceOptionLabels">No jargon</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_helpful_2">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_4" name="helpful_4" value="Pictures helped" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Pictures helped"></span>
              <span class="experienceOptionLabels">Pictures helped</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_5" name="helpful_5" value="Other" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Other"></span>
              <span class="experienceOptionLabels">Other</span>
            </label>
          </div>
        </div>
      </div>
      <div class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <div id="articleExperience_notHelpful_0">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_0" name="notHelpful_0" value="Didn't match my screen" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Didn't match my screen"></span>
              <span class="experienceOptionLabels">Didn't match my screen</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_1" name="notHelpful_1" value="Incorrect instructions" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Incorrect instructions"></span>
              <span class="experienceOptionLabels">Incorrect instructions</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_notHelpful_1">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_2" name="notHelpful_2" value="Too technical" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Too technical"></span>
              <span class="experienceOptionLabels">Too technical</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_3" name="notHelpful_3" value="Not enough information" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Not enough information"></span>
              <span class="experienceOptionLabels">Not enough information</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_notHelpful_2">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_4" name="notHelpful_4" value="Not enough pictures" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Not enough pictures"></span>
              <span class="experienceOptionLabels">Not enough pictures</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_5" name="notHelpful_5" value="Other" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Other"></span>
              <span class="experienceOptionLabels">Other</span>
            </label>
          </div>
        </div>
      </div>
    </fieldset>
    <div id="extendedFeedbackVerbatim" class="verbatimFeedback feedbackGroup">
      <label for="verbatimFeedbackInput" class="extendedFeedbackQuestionLabels">Any additional feedback? (Optional)</label>
      <textarea id="verbatimFeedbackInput" class="ocSmartFeedbackTextArea" name="feedbackText" rows="6" cols="40" maxlength="250"
        placeholder="To protect your privacy, do not provide any personal information such as email address, phone number, product key, password, or credit card number."></textarea>
    </div>
    <div id="extendedFeedbackFormSubmit" class="feedbackButtons">
      <button id="buttonFeedbackVerbatimSubmit" class="ocFeedbackButton supStickyFeedbackButton ocButtonSendComment feedbackButtonBlue" type="submit" data-bi-id="buttonFeedbackVerbatimSubmit" data-bi-mto="" disabled="">Submit feedback</button>
    </div>
    <div id="privacyStatement">
      <span>By pressing submit, your feedback will be used to improve Microsoft products and services.</span>
      <a id="privacyLink" href="https://privacy.microsoft.com/en-US/privacystatement"><span>Privacy Statement.</span></a>
    </div>
  </div>
</form>

Text Content

Related topics
×
Work or school accounts
Overview
 * Overview

Microsoft Authenticator App
 * How to use the Microsoft Authenticator

Two-step verification
 * Change two-step verification settings
 * Common problems with two-step verification for work or school accounts
 * Manage app passwords for two-step verification
 * Set up a mobile device as a two-step verification method
 * Set up an office phone as a two-step verification method
 * Set up an authenticator app as a two-step verification method
 * Work or school account sign-in blocked by tenant restrictions
 * Sign in to your work or school account with two-step verification

My Staff portal
 * Manage front line users with My Staff

My Account portal
 * My Account portal for work or school accounts
 * Change your work or school account password
 * Find the administrator for your work or school account
 * Change work or school account settings in the My Account portal
 * Manage organizations for a work or school account
 * Manage your work or school account connected devices
 * Switch organizations in your work or school account portal
 * Search your work or school account sign-in activity
 * View work or school account privacy-related data

Security Info portal
 * Sign in using two-step verification or security info
 * Create app passwords in Security info (preview)
 * Set up a phone call as your verification method
 * Set up a security key as your verification method
 * Set up an email address as your verification method
 * Set up security questions as your verification method
 * Set up text messages as a phone verification method
 * Set up the Authenticator app as your verification method
 * Set up Security info from a sign-in page

Devices
 * Join your Windows device to your work or school network
 * Register your personal device on your work or school network
 * Troubleshooting the "You can't get there from here" error message

My Apps portal
 * Organize apps using collections in the My Apps portal
 * Sign in and start apps in the My Apps portal
 * Edit or revoke app permissions in the My Apps portal
 * Troubleshoot problems with the My Apps portal
 * Update your Groups info in the My Apps portal

Password reset or change
 * Set up password reset verification for a work or school account
 * Reset your work or school password using security info
 * Change your work or school account password using security info


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Related topics
Work or school accounts
Overview
 * Overview

Microsoft Authenticator App
 * How to use the Microsoft Authenticator

Two-step verification
 * Change two-step verification settings
 * Common problems with two-step verification for work or school accounts
 * Manage app passwords for two-step verification
 * Set up a mobile device as a two-step verification method
 * Set up an office phone as a two-step verification method
 * Set up an authenticator app as a two-step verification method
 * Work or school account sign-in blocked by tenant restrictions
 * Sign in to your work or school account with two-step verification

My Staff portal
 * Manage front line users with My Staff

My Account portal
 * My Account portal for work or school accounts
 * Change your work or school account password
 * Find the administrator for your work or school account
 * Change work or school account settings in the My Account portal
 * Manage organizations for a work or school account
 * Manage your work or school account connected devices
 * Switch organizations in your work or school account portal
 * Search your work or school account sign-in activity
 * View work or school account privacy-related data

Security Info portal
 * Sign in using two-step verification or security info
 * Create app passwords in Security info (preview)
 * Set up a phone call as your verification method
 * Set up a security key as your verification method
 * Set up an email address as your verification method
 * Set up security questions as your verification method
 * Set up text messages as a phone verification method
 * Set up the Authenticator app as your verification method
 * Set up Security info from a sign-in page

Devices
 * Join your Windows device to your work or school network
 * Register your personal device on your work or school network
 * Troubleshooting the "You can't get there from here" error message

My Apps portal
 * Organize apps using collections in the My Apps portal
 * Sign in and start apps in the My Apps portal
 * Edit or revoke app permissions in the My Apps portal
 * Troubleshoot problems with the My Apps portal
 * Update your Groups info in the My Apps portal

Password reset or change
 * Set up password reset verification for a work or school account
 * Reset your work or school password using security info
 * Change your work or school account password using security info


TROUBLESHOOTING COMPLIANCE ERROR MESSAGES FOR A WORK OR SCHOOL ACCOUNT


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While signing in to your organization's internal web apps or services, you might
get an error message that says, in essence, "You can't get there from here."
This message means your organization has put a policy in place
that prevents your device from accessing your organization's resources. While
you might end up having to contact your Helpdesk to fix this problem, here are a
few things you can try first.


WHEN YOU'RE NOT USING A SUPPORTED BROWSER

If you get the message saying that you're trying to access your organization's
sites from an unsupported browser, check which browser you're running.
 

To fix this problem, you must install and run a supported browser, based on your
operating system. If you're using Windows 10, the supported browsers include
Microsoft Edge, Internet Explorer, and Google Chrome. If you're using a
different operating system, you can check the complete list of supported
browsers.


WHEN YOU NEED TO SIGN IN TO THE EDGE BROWSER

Your organization can require you to be signed in on the Edge browser with your
work or school account as part of a security policy to protect access to
resources. If that policy is in place, you might see a message like this:

 

 * Select Switch Microsoft Edge profiles to sign into the Edge browser with your
   work or school account (required to sign in with this account to this
   service, app, or website).

 * Select Sign out and sign in with a different account to sign out of the
   service, app, or website with your work or school account and sign in with a
   different account.


WHEN YOU'RE NOT USING A SUPPORTED OPERATING SYSTEM

Make sure that you're running a supported version of the operating system,
including:

 * Windows: Windows 7 or later.

 * Windows Server: Windows Server 2008 R2 or later.

 * macOS: macOS X or later.

 * Android and iOS: Latest version of Android and iOS mobile operating systems.

To avoid this message, you must install and run a supported operating system.


WHEN YOUR DEVICE ISN'T JOINED TO YOUR NETWORK

If you get the You can't get there from here message saying that your device is
out-of-compliance with your organization's access policy, make sure you've
joined your device to your organization's network.




TO CHECK WHETHER YOUR DEVICE IS JOINED TO YOUR NETWORK

 1. Sign in to Windows using your work or school account. For example,
    alain@contoso.com.

 2. Connect to your organization's network through a virtual private network
    (VPN) or DirectAccess.

 3. After you're connected, press the Windows logo key+L to lock your device.

 4. Unlock your device using your work or school account, and then try to access
    the problematic app or service again.

If you see the "You can't get there from here" error message again, select
the More details link, and then contact your work or school account
administrator with the details.


TO JOIN YOUR DEVICE TO YOUR NETWORK

If your device isn't joined to your organization's network, you can do one of
two things:

 * Join your work-owned Windows 10 device to your organization's network so you
   can access potentially restricted resources. 

 * Register your personal device, typically a phone or tablet, on your
   organization's network. After your device is registered, it can access your
   organization's restricted resources. For more information and step-by-step
   instructions, see Register your personal device on your organization's
   network.


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