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EMPOWERING HUMAN CONNECTION

Powered by innovative technology and a human-forward mission, our clients see
greater returns, find efficiencies, and report an increase in employee and
customer retention.

Request a Demo
Driving Success — Automotive Case Study

Transforming workforce management in automotive online retail with Alvaria
Workforce and Alvaria Performance.

Learn more
Contact Center Infrastructure (CCI)

Best-of-breed contact center enabling the management of multichannel customer
interactions holistically form a customer experience and employee engagement
perspective.

Learn More
Agents in the Age of Automation

Newfound productivity and efficiency have affected the compensation, training,
and workplace experience of call center agents.

Learn More



TRUSTED BY INDUSTRY LEADERS




POWER YOUR EXPERIENCE 
ORGANIZATION WITH ALVARIA

Alvaria makes technology that powers better connections with your team and your
customers.


WORKFORCE OPTIMIZATION

Our platform brings a wide-range of features and solutions to the table, making
a big impact on your bottom line.







CONTACT CENTER

We give teams flexibility so their performance is at its best and the customer's
experience makes a difference.







DELIVERY PLATFORM

From implementation to optimization, you can lean on our expert support for
every answer to streamline your experience.







REAL OUTCOMES




"ALVARIA HAS BEEN A TRUSTED AND INNOVATIVE SOLUTIONS PROVIDER FOR A LONG TIME
AND WHAT WE HAVE COME TO EXPECT FROM THEM ON PREMISE ALSO HOLDS TRUE FOR THEIR
CLOUD OFFERING – WITH ALL THE ADDITIONAL ADVANTAGES OF AN OFFERING TAILOR-MADE
FOR THE CLOUD."

Hoist

2.5-fold rise of payment promises


"THE CITY’S AUTOMATIC CALL DISTRIBUTOR AND INTERACTIVE VOICE RESPONSE SOLUTION
NEEDED TO BE UPGRADED AND THE OPPORTUNITY TO STANDARDIZE ON ONE COMMUNICATIONS
PLATFORM ALLOWED FOR MORE STREAMLINED SUPPORT AND REDUCED MAINTENANCE COSTS."

City of Mesa, Arizona

The solution resulted in 40% reduction in cost and a single vendor contact for
support.


"ONCE WE STARTED USING THE ALVARIA PREDICTIVE DIALER, IT HELPED IMPROVE AGENT
PRODUCTIVITY MORE THAN 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive
dialing solution replacing manual dialing.





WE MAKE TECH THAT HELPS PEOPLE SHINE.

Empowering connection through inbound interactions, compliant proactive
outreach, and workforce and performance management tools.


So far we have been very impressed with the results of Alvaria Motivate and both
consultants and managers love using it. The business is delighted with the
uplift in 6% of sales per hour and the system has already paid for itself after
just a few months!
Brendan Mckee
Operation Manager
Alvaria Performance is the centerpiece of improving the customer experience
because you’re not able to determine the effectiveness of your changes if you
can’t accurately measure the results.
Bill Sievers
Senior Vice President Customer Care
We want to exceed customer expectations. One way to accomplish this in the
contact center is to answer calls within our service levels. We don’t want
customers waiting. The only way we can meet that requirement is to ensure that
we have the appropriate number of agents in the contact center at all times.
Isabel De Almeida
VP, Workforce Operations
Our planning times have significantly decreased while the planning results have
improved. The software is user-friendly and intuitive to manage. We are more
than happy.
Angela Henke
Reporting and Resource Planning
Collaboration between Alvaria and Valley Medical Center has been fantastic.
We’re doing work around the patient experience that has never been done before.
Alvaria partnered with us to deploy the right strategy and the right technology
for our organization.
Wayne Manuel
SVP Strategic Services
Alvaria Workforce gives us forecasts and capacity plans so we can optimize our
staffing across our partners and give our agents optimal schedules as well.
Andrew Kennedy
Product Manager
I looked at all the major gamification providers and Alvaria Motivate was by far
the best solution we found in the market. Their product is the most feature
robust and they totally understand the call center industry.
Matt Coffey
General Manager, Technical Projects


FAQ


ARE THERE OPPORTUNITIES FOR PEER-TO-PEER COLLABORATION WITH OTHER USERS OF YOUR
SOFTWARE?



The Alvaria Community empowers you and your end-users with knowledge,
self-service options, real-time access to peer-to-peer collaboration, platform
notices, product release information, and more. Available 365/24/7, the Alvaria
Community is always on for collaboration, connections, and evolving support
needs. There are specialized open forums around topics the users care about from
contact center workforce optimization to contact center employee engagement and
everything in-between.


WHAT IS YOUR INVOLVEMENT AND REPRESENTATION IN INDUSTRY INITIATIVES?



With Aspect, founded in 1973, and Noble Systems, founded in 1989, our combined
tenure represents 50 years of formidable experience and a history of innovation
in the contact center industry. Aspect introduced the industry’s first
intelligent automatic call distributor (ACD) in 1973, the first workforce
management (WFM) product in 1980, and the first outbound dialing system in 1981.
Noble Systems was the pioneer in the development and distribution of outbound
dialing systems. In 1985, the company developed a predictive dialing product and
began selling it to other companies. Noble Systems Corporation was officially
formed in 1989 to further develop and distribute the company’s products. 

As Alvaria Inc., we continue building on past achievements including omnichannel
self-service, proactive outreach regulatory tools, and enterprise gamification
by fusing cutting-edge, unified communications and collaboration enterprise
technologies with next-generation contact center employee engagement and a
contact center outbound platform, helping clients deliver a truly differentiated
customer experience that bolsters consumer loyalty and improves business
outcomes.


HOW DO YOU GATHER AND PRIORITIZE PRODUCT FEEDBACK AND IDEAS FROM YOUR CUSTOMERS
AND PARTNERS?



Our process for gathering and prioritizing feedback is designed to be equitable,
inclusive, transparent, and data-driven, ensuring that the voices of all users
are heard and that our product development efforts are aligned with user needs
and business objectives. The tool itself, Alvaria Ideas Portal, is accessible to
all active customers and partners.


IS YOUR CONTACT CENTER OUTBOUND PLATFORM PCI CERTIFIED?



Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter
once you are engaged with our team.


I ALREADY HAVE SEVERAL TOOLS DEPLOYED WITHIN MY CONTACT CENTER, HOW HARD IS IT
FOR ME TO INTEGRATE WITH THESE SYSTEMS?



Our WEM packages are designed to allow you to consume a base set of capabilities
and add on from there. From contact center management, contact center
performance, workforce engagement management, contact center workforce
management, contact center workforce optimization, or contact center employee
engagement, our WEM portfolio is best of breed and integrates with any
enterprise grade solution you are using today.


RESOURCES

Case Study


BRITISH GAS SERVICES CASE STUDY

British Gas Services case study
blog post


ALVARIA AND CALLMINER REDEFINE INNOVATIVE PARTNERSHIP DYNAMICS

Alvaria and CallMiner Redefine Innovative Partnership Dynamics



EXPERIENCE HOW ALVARIA CAN HELP TEAMS BE AT THEIR VERY BEST

Request a Demo

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