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PRIVACY POLICY

 * Overview
   * We care about your privacy
   * Our Privacy Policy in Brief
 * About
   * About the Emirates Group
   * Providing your personal information
   * Updates
   * Third Party Websites
 * Personal information we collect and use
   * Personal information we collect and use if you make a booking or fly with
     us
   * Personal information we collect and use if you register an online account
     with us or register for one of our loyalty schemes
   * Personal information we collect and use if you have any queries about any
     of our products or services
   * Personal information we collect and use if you enter or register for a
     contest, competition, prize draw or promotional offer
   * Personal information we collect and use while on our flights or in our
     lounges
   * Personal information we collect and use if you send cargo with us
   * Personal information we collect and use in the event of an emergency
   * Personal information we collect and use when you use our Platforms
   * Personal information we collect and use for legal, compliance, regulatory
     and crime detection and prevention purposes
   * Personal information we collect and use from third parties
   * Personal information we collect and use when you are making a payment
   * Personal information we collect and use during our corporate events and
     activities
 * More information
   * Overview
   * Legal basis for using your personal information
   * Sharing your personal information with others
   * How we use personal information to keep you up to date with our products
     and services
   * How you can manage your marketing preferences
   * When and how we undertake analytics and profiling
   * Transferring personal information globally
   * How we protect and store your personal information
   * Cookies
   * Legal rights available to help manage your privacy
   * California Shine the Light Disclosure
   * How to contact us
   * Legal Basis Table




WE CARE ABOUT YOUR PRIVACY

We are committed to treating your privacy with respect, fairness, transparency
and integrity, honouring the trust you place in us

 * We will be transparent with you through our Privacy Policy and during our
   interactions with you
 * We will only use your personal data to provide you our services, for
   legitimate business purposes, to fulfil legal obligations, to keep you safe
   and where you tell us it’s ok
 * We will only send you marketing messages if you tell us to do so
 * We will keep your personal information secure
 * We will respect your rights to control the personal information you share
   with us


OUR PRIVACY POLICY IN BRIEF

This Privacy Policy covers the Emirates Group, its websites, mobile applications
and mobile websites (except where you are notified of another privacy policy by
the specific Emirates Group entity who collects your personal information).


PERSONAL INFORMATION WE COLLECT AND USE

We will collect, process and use personal information during our interactions
with you. The type of personal information we collect depends on the type of
interaction with you. It typically includes,

 * name/ title
 * date of birth
 * contact details (including email address and telephone/mobile number)
 * booking reference / Passenger Name Record (PNR) number
 * gender
 * passport details
 * country of residence / nationality
 * emergency contact/ details of next of kin
 * payment card details
 * loyalty scheme number
 * preferences (meals, language, aircraft, seats, lifestyle interests)
 * meal preferences
 * marketing preferences


In certain circumstances, we may also collect special categories of personal
information such as,

 * health or medical condition
 * religion (for special religious flight bookings (such as Hajj travel) and
   immigration requirements)
 * biometric data
 * images and audio


HOW WE USE THIS PERSONAL INFORMATION

We use your personal information to support our business and interactions with
you. Such as, to,

 * provide you our services and process payments
 * operate our business
 * manage your visits to our properties (offices / aircraft/ lounges) and events
 * personalise, market and advertise our products, services and offers
 * communicate and interact with you
 * improve our products, services and websites/mobile applications
 * manage your loyalty scheme membership
 * determine your fitness to travel, provide you special medical assistance,
   manage an emergency and meet government requirements
 * identify you through biometric technologies
 * meet legal obligations, prevent crime / fraud and for legal purposes


We only collect, process, use, share and store your personal information where
we are satisfied that we have an appropriate legal basis to do so.


SHARING YOUR PERSONAL INFORMATION WITH OTHERS AND GLOBALLY

We share your personal information with,

 * other entities within the Emirates Group to provide you with, improve, and
   personalise our products and services; to manage our business; develop a
   single customer view; for profiling and analytics
 * third parties who help us manage our business and deliver our products and
   services, including loyalty schemes, IT and back office support, fraud
   detection, customer service centre support, airport operations and car
   services, marketing, payment verification, data warehouse storage, research
   and analysis
 * bank and payment providers to authorise and complete payments
 * governments agencies and law enforcement and others as permitted or required
   by law
 * third parties whose products or services you are purchasing through our
   Platforms or otherwise such as airlines (including our code share and
   interline partner airlines), tourism agencies, hotel, transfer and car hire
   companies, tour and excursion providers or to travel agents
 * we may share in aggregate, statistical form, non‑personal information
   regarding the visitors to our Platforms, traffic patterns and Platform usage
   with our other entities within the Emirates Group or third party advertisers
   and social media and digital platforms to provide advertising
 * third party advertising and social media platforms to provide more
   personalised advertising promoting our products and services in accordance
   with your preferences
 * potential or actual third party purchaser of our business or assets


The Emirates Group is a global business, which means your personal information
may be transferred and stored in the United Arab Emirates and other countries
which may be outside your country of residence. We will take appropriate steps
to ensure that transfers of personal information are in accordance with
applicable law and fully managed to protect your privacy rights and interests.

How we protect and store your personal information

We have implemented and maintain appropriate technical and organisational
security measures, policies and procedures designed to protect the personal
information that you share with us and safeguard the privacy of such
information. For example, the measures we take include:

 * placing confidentiality requirements on our staff members and service
   providers;
 * destroying or permanently anonymising personal information if it is no longer
   needed for the purposes for which it was collected;
 * following security procedures in the storage and disclosure of your personal
   information to prevent unauthorised access to it; and
 * using secure communication channels such as SSL ("secure sockets layer") or
   TLS (“transport layer security”) for transmitting data that is sent to us.
   SSL and TLS are industry standard encryption protocols used to protect online
   transaction channels.


COOKIES

A “cookie” is a small computer file which is downloaded to your device. It
collects information as to how you navigate our websites and the internet, and
helps us provide better website services to you and tailor certain content.  For
information about how we use cookies, please read our Cookie Policy.


LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY

If you are subject to laws that provide you with such rights, depending on
certain exceptions and the processing activity we are undertaking, you may have
certain rights in relation to your personal information, such as the right to,

 * access personal information
 * restrict the processing of your personal information
 * object to the processing (including direct marketing) of personal information
 * transfer your personal information
 * obtain a copy of personal information safeguards used for transfers outside
   your jurisdiction
 * lodge a complaint with your local supervisory authority

You can exercise your rights by completing a form on our website or by
contacting us by email or post.


HOW TO CONTACT US

If you have any questions about our Privacy Policy, you can contact our Data
Privacy Officer at privacy@emirates.com(Opens your email client) or at Data
Privacy Office, Emirates Group, P.O. Box 686, Dubai, United Arab Emirates.


UPDATES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time to keep it up to date with
legal requirements and the way we operate our business. If we decide to change
our Privacy Policy, we will place any updates on this webpage and the privacy
sections of any relevant platforms.


LEGAL

Without prejudice to your rights under applicable laws, our Privacy Policy is
not a contract and does not create any legal rights or obligations.


ABOUT THE EMIRATES GROUP

The Emirates Group includes a number of related businesses, including:

 * Emirates, whose principal office is at Emirates Group Headquarters, PO Box
   686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established
   by Decree No.2 of 1985 (as amended) of the Government of Dubai, which is
   primarily focused on airline operations and includes divisions and/or
   entities such as Emirates Skycargo, Skywards and Business Rewards; and
 * dnata, whose principal office is at Emirates Group Headquarters, PO Box 686,
   Dubai, United Arab Emirates. dnata is a Dubai corporation established by
   Decree No.1 of 1987 (as amended) of the Government of Dubai, which is
   primarily focused on ground handling, cargo, catering and travel agency
   services and includes divisions and/or entities such as dnata Travel, Arabian
   Adventures and marhaba.


You can find out more about the Emirates Group here(Opens external link in a new
tab).

This Privacy Notice covers the Emirates Group, its websites, mobile applications
and mobile websites (collectively referred to as the “Platforms”) except where
you are notified of another privacy notice by the specific Emirates Group entity
who collects your personal information.


PROVIDING YOUR PERSONAL INFORMATION

The Emirates Group entity responsible for your personal information will be the
member of Emirates Group that originally collects information from or about you.
Where the collection and use of personal information is not addressed by this
Privacy Policy, the privacy policy made available when your personal information
is collected will apply.

You do not have to provide your personal information to us, but if you do not
provide certain information we will only be able to provide limited products and
services to you. For example, where you refuse to provide mandatory travel
information, we will not be able to transport you.

This Privacy Policy applies even if you have purchased your travel or other
products or services via a third party (such as a travel agent or holiday
company). These third parties may also have their own privacy policies that
apply when they collect information from or about you.


UPDATES

We may amend this Privacy Policy from time to time to keep it up to date with
legal requirements and the way we operate our business. If we decide to change
our Privacy Policy we will place any updates on this webpage and the privacy
sections of any relevant Platforms. Please regularly check this webpage and the
privacy sections of any relevant Platforms for the latest version of our Privacy
Policy. If at any point we decide to make fundamental changes to our Privacy
Policy, we will seek to inform you by notice on our website or on the relevant
section of any other Platform or email.


THIRD PARTY WEBSITES

You might find external links to third party websites on our Platforms. Our
Privacy Notice does not apply to your use of a third party site. We are not
responsible for the privacy practices of websites that are not operated by an
entity in the Emirates Group and encourage you to read the privacy statements of
any such third party site.


PERSONAL INFORMATION WE COLLECT AND USE IF YOU MAKE A BOOKING OR FLY WITH US

When you book a flight, holiday or make other travel related bookings with us,
we will collect, process and use personal information so that we can deal with
all aspects of your booking.


TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect when you make a booking or fly with
us includes your:

 * name
 * title
 * date of birth
 * address
 * contact details (including email address and telephone/mobile number)
 * Passenger Name Record (PNR) number
 * gender
 * passport details
 * emergency contact
 * details of next of kin
 * booking reference
 * payment card details
 * loyalty scheme number
 * nationality and other information for tax purposes (some countries only)
 * meal preferences
 * destination address where required (i.e. the US)


We use your personal information to:

 * fulfil our agreement with you and/or deal with your booking or intended
   booking, including processing your booking, sending you your itinerary or
   other details relating to your booking, or contacting you if there is a
   problem with your booking (for example, by sending you a service message to
   inform you when your booking has not been completed)
 * update you on changes to your travel itinerary (for example, if a flight is
   delayed or cancelled)
 * manage operations related to your journey, for example, ground handling (such
   as baggage and baggage claims), airport operations (such as check‑in),
   fulfilment of meals, pick up and drop off by chauffer or transfer drivers
   (which may be handled by us or third party service providers)
 * manage your wider travel and products or services requirements (for example,
   liaising with and transferring your data to airlines, service providers (such
   as catering companies and ground and cargo handlers) and/or travel
   facilitators so that they can facilitate your booking and/or your travel
   arrangements so any disruption can be minimised, and/or immigration
   authorities to process your visa request), this includes when you book a
   holiday package, hotel, car or other ancillary service which may be provided
   by us or third parties through our Platforms
 * process payments for your booking, fulfil requests for refunds and for
   accounting or audit purposes
 * provide access to lounges and other airport products and services (such as
   welcoming services)
 * personalise the service and offers you receive (for example, by being aware
   of previous travel experiences, transactions or preferences, and tailoring
   the way we provide our products or services to you based on your preferences
   and profile)
 * personalise the look and feel of our Platforms and communications with you,
   so as to align with preferences you may have told us about or which we have
   inferred from your use of our Platforms, market research, your interactions
   with us on social media and previous transactions (details on How we use your
   personal information for marketing purposes, profiling and analytics are
   below)
 * provide the most helpful format and content by using location data received
   from our mobile Platforms (for example, pre‑populating the departure airport,
   airport codes and payment country) provided that you have enabled location
   services on your mobile device
 * communicate and interact with you at different touch points throughout your
   journey (for example, we may inform you that your departure gate has changed
   or that you have not yet cleared through immigration)
 * communicate with check‑in agents, flight crew, ground staff, airlines,
   accommodation providers and other parties that are part of your journey
   regarding your experience, preferences, compliments or complaints
 * improve the products and services we offer or help us to create new ones
 * conduct customer satisfaction surveys so that we can obtain a better
   understanding of how we can continue to improve the products and services we
   offer or help us to create new ones. During these surveys we may collect
   personal information from you relating to your thoughts/comments about your
   experience with us
 * market our products and services to you (details on How we use your personal
   information for marketing purposes, profiling and analytics are below)
 * work with social media providers to provide you with advertisements within
   those platforms (details on How we use your personal information for
   marketing purposes, profiling and analytics are below)
 * manage our business such as for systems testing, IT maintenance or
   development training, benchmarking and performance measurement
 * use in connection with your online account or loyalty scheme membership such
   as Emirates Skywards and Emirates Business Rewards (details on Personal
   information we collect and use if you register an online account with us or
   register for one of our loyalty schemes are below)
 * as you may authorise or consent to additionally from time to time


SPECIAL CATEGORIES OF PERSONAL INFORMATION WE COLLECT AND USE

We also collect special categories of personal information. The types of special
categories of personal information we collect when you make a booking or fly
with us include:

 * details about your health or medical condition
 * your religion (for special religious flight bookings (such as Hajj travel and
   immigration requirements)
 * your biometric data


We use special categories of personal information to:

 * determine your fitness to travel (for example, if you have a pre‑existing
   medical condition which may make it unsafe to fly)
 * provide you with special assistance (for example, where you tell us that you
   need an oxygen tank or a wheelchair) on our flights, at destinations or
   activities or at airports
 * fulfil special dietary requirements you tell us about
 * determine your eligibility for special religious flight bookings
 * identify you by using facial recognition and other biometric technologies
   which may be used by ourselves, (for example, to enable better customer
   service, faster flight check‑in at the airport and entry into our lounges and
   for security purposes), our travel providers, immigration authorities at the
   airports we fly to, including on behalf of governments, and to comply with
   local regulatory requirements. Please read our frequently asked questions on
   privacy policy regarding Biometrics.
 * address a security or medical incident
 * comply with legal or regulatory requirements(for example, to meet security
   requirements or determine eligibility to fly during a public health
   emergency)
 * as you may authorise or consent to additionally from time to time


Where we may be required by government authorities to conduct medical testing
(such as temperature checks, nasal swabs or blood tests), monitor symptoms or
verify medical test results during a public health emergency, additional
information about such testing, monitoring and verifications and how we process
your personal information may be provided to you at that time. In most
instances, medical testing will be conducted by local government authorities and
only the local government authorities will be processing your medical
information, however we may conduct such checks while visiting our properties
(such as temperature checks to enter into airport lounges). We may also be
required by government authorities to collect from you and/or verify certain
forms that request information about your medical condition, medical test
results, recent contacts, your ability to self‑isolate and your understanding of
quarantine procedures. In most instances, these forms will be delivered to
government authorities upon flight departure and/or arrival and they will
process your information.

We do not generally collect special categories of personal information from you
(or those you are booking for), but where we do, we seek to minimise the
collection and use of it and handle it with extra care. We also share this
information with third parties (who help manage our business and deliver
services, such as those parties who provide wheelchairs at airports) and other
companies within the Emirates Group (who help manage your booking or journey),
and we transfer it globally. Click on the following relevant sections for
further details about Sharing your personal information with others and
Transferring personal information globally.

Where you (or any passenger travelling) provides us with special categories of
personal information you agree that you have voluntarily provided such
information, and you consent (and the passenger travelling consents) for us to
use that information for the purposes for which it was collected.


ADVANCED PASSENGER INFORMATION (API)

For passengers landing in certain countries, we are required to provide details
of the itinerary and booking details in our Passenger Name Record (PNR) system
to border control, customs and law enforcement officers at ports of entry and
exit on your itinerary. This information is referred to as Advanced Passenger
Information (API). We will share API with relevant authorities as required and
permitted by local and applicable laws. If you do not provide this information
we may not be able to provide travel and may not be able to provide a refund or
re‑booking.


MAKING A BOOKING ON BEHALF OF ANOTHER PERSON

If you are making a booking on behalf of another person(s), it is your
responsibility to obtain their consent to make the booking and share their
details with us (as anticipated by this Privacy Policy), which we will assume
that you have done prior to making the booking. It is also your responsibility
to represent that person during the booking process, which means that you will
need to provide us with the information required to make a booking, such as the
full name and passport details of the person concerned, and explain to that
person how we will use their personal information as set out in this Privacy
Policy. Where required by local laws, we would advise you to keep a record of
their agreement and provide them with a copy of, or link to, this Privacy
Policy. Each person in a booking will be able to view the phone number and/or
email of the other person(s) in a booking and update such information. Any
operational messages sent to one member of a booking will also be sent to the
person who made the booking.


PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER AN ONLINE ACCOUNT WITH
US OR REGISTER FOR ONE OF OUR LOYALTY SCHEMES

When you register to use one of our Platforms or for one of our loyalty schemes,
such as Emirates Skywards or Business Rewards, we collect, process and use
personal information to manage your registration. Once you register, this will
enable you to manage your account and preferences.


TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect from you when you register for an
online account or one of our loyalty schemes includes your:

 * name
 * title
 * date of birth
 * address
 * contact details (including email address and telephone/mobile number)
 * country of residence
 * nationality
 * preferred language
 * photo (optional)
 * organisation/company name, address, telephone number and travel coordinator
   name and contact details (for Business Rewards)


Once you register an online account or become a loyalty scheme member the types
of personal information we collect from you includes:

 * rewards transaction details (such as points or miles accrual, redemption,
   purchase, transfer and gifts)
 * your journey preferences (such as your favourite seat, drink or meal on
   flights, aircraft)
 * your personal lifestyle interests (such as in sports, theatre or hobbies)
 * marketing preferences
 * medical needs in connection with your travel
 * information about your travel coordinator
 * information about your family members (including when you enrol your child or
   link your accounts with your family members in our loyalty schemes such as
   Emirates Skysurfers and Family Group)
 * death certificate and beneficiary information in the event of a request for
   the transfer of points or miles from a deceased member’s loyalty scheme
   account
 * membership number associated with a partner airline’s loyalty scheme


When you register for an online account or one of our loyalty schemes, you will
be asked to confirm that you agree to the online account and loyalty scheme
terms and conditions which may contain additional or modified privacy terms and
conditions. Your information will be shared between loyalty schemes if you are
also a member of a loyalty scheme with whom we have a partnership arrangement
and with third parties who help us administer our online accounts and loyalty
schemes (further details on Sharing your personal information with others is
below).


HOW WE USE THIS PERSONAL INFORMATION

We use the personal information we collect if you register an online account or
become a loyalty scheme member, together with the Personal information we
collect and use if you make a booking or fly with us, to:

 * manage the online account or loyalty scheme in accordance with their terms
   and conditions
 * manage accrual, redemption, transfer and purchase of rewards (such as points
   or miles) and share personal information with any of our rewards partners
   (such as our airline, hotel, transportation and retail partners where points
   or miles can be accrued or redeemed) to manage such rewards
 * personalise the service and offers you receive (for example, by being aware
   of previous travel experiences, transactions or preferences, and tailoring
   the way we provide our products or services to you based on your preferences
   and profile)
 * determine tier loyalty status and make offers and provide personalised
   service based on tier loyalty status
 * communicate and interact with you at different touch points throughout your
   journey (for example, in the event of service failures, compliments or
   complaints)
 * provide insights about travel behaviours (such as the industries and
   companies using our services for business travel) in order to provide
   industry or company specific offers
 * extend invitations to our events
 * authenticate log‑ins to your online account or loyalty scheme and detect and
   prevent fraud in connection with your online account or loyalty scheme,
   including to send you email or SMS/text with one time passwords
 * as you may authorise or consent to additionally from time to time


Any information we collect will also be used in accordance with the terms and
conditions of the online account or loyalty scheme.


PERSONAL INFORMATION WE COLLECT AND USE IF YOU HAVE ANY QUERIES ABOUT ANY OF OUR
PRODUCTS OR SERVICES

If you have any queries about any of our products or services, compliments or
complaints, or requests such as flight certificates, we will need to collect
information from you, including your contact details, in order for us to respond
to your query or provide you with assistance. We will collect this information
when you submit a form on our Platforms, send us an email, call our customer
service centre, visit a local office or retail centre, or contact us via another
form of communication such as through social media or an online chat tool, or on
board our flights or in our lounges.


TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect includes your:

 * name
 * title
 * date of birth
 * address
 * contact details (including email address and telephone/mobile number)
 * Passenger Name Record (PNR) number
 * booking reference
 * loyalty scheme number
 * passport copy
 * death, marriage or other legal certificate or power of attorney


Depending on the nature of your query, we may need to collect special categories
of personal information from you so that we can properly understand the nature
of your query or request. More details on Special categories of personal
information we collect and use

We also keep a record of the communications we have with you including call
recordings so that we can monitor and improve the quality of our customer
support services, comply with relevant legal obligations and to make and defend
claims. If you visit one of our local offices or retail centres you will be
monitored by closed caption television for security purposes. In each case, we
do so in compliance with applicable laws.


HOW WE USE THIS PERSONAL INFORMATION

We use your personal information to:

 * address your inquiry or any other interaction with us as efficiently as
   possible
 * analyse the types of inquiries received to improve our products and services
   and interactions with our customers
 * to authenticate your identity such as when you call our customer service
   centre
 * manage any claims you make for compensation or otherwise
 * as you may authorise or consent to additionally from time to time


PERSONAL INFORMATION WE COLLECT AND USE IF YOU ENTER OR REGISTER FOR A CONTEST,
COMPETITION, PRIZE DRAW OR PROMOTIONAL OFFER

We may from time to time hold contests, competitions or prize draws or make
available promotional offers. If you want to take place in any of these, we ask
you to provide us with certain personal information and we also use this
information to keep in touch with you about our products, services and any
special offers which we think may be of interest.


TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect includes your:

 * name
 * title
 * date of birth
 * address
 * contact details (including email address and telephone/mobile number)
 * loyalty scheme number


HOW WE USE THIS PERSONAL INFORMATION

We use your personal information to:

 * administer the contest, competition, prize draw or promotional offers and
   improve them
 * invite you to join our loyalty schemes
 * as you may authorise or consent to additionally from time to time


Any information we collect will also be used in accordance with the terms and
conditions of the contest, competition, prize draw or promotional offer.


PERSONAL INFORMATION WE COLLECT AND USE WHILE ON OUR FLIGHTS OR IN OUR LOUNGES


TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect includes your:

 * name
 * title
 * date of birth
 * address
 * contact details (including email address and telephone/mobile number)
 * Passenger Name Record (PNR) number 
 * booking reference
 * payment card details
 * loyalty scheme number
 * meal or drink preferences and other stated preferences (such as a preference
   for a particular seat)
 * lifestyle interests (such as in sports, theatre or hobbies)


In the event of a medical incident on board our flights or in our lounges, we
will need to collect special categories of personal information from you such as
medical information. More details on Special categories of personal information
we collect and use are above.


HOW WE USE THIS PERSONAL INFORMATION

We use your personal information to:

 * determine eligibility to enter our lounges
 * personalise the service and offers your receive (for example, if we know you
   are traveling for a special event, have indicated that you are a nervous
   flier or you have drink or meal preferences) and communicate relevant and
   timely information at certain touchpoints during your journey
 * manage your booking such as by fulfilling your request to change seat
 * communicate and interact with you regarding your journey (for example, in the
   event of flight delays, gate changes or if you are late to boarding your
   flight)
 * communicate with other crew or ground staff regarding your experience,
   preferences, compliments or complaints, or a security or medical incident
 * manage duty free sales or other paid transactions on board
 * provide on board Wi‑Fi in accordance with the wi‑fi terms and conditions
 * update you on flight delays, gate arrivals, baggage carousel number or other
   relevant updates
 * address your compliments or complaints
 * improve the products and services we offer or help us to create new ones
 * to manage security or medical incidents
 * comply with legal or regulatory requirements (for example, to meet security
   requirements or determine eligibility to fly during a public health
   emergency)
 * as you may authorise or consent to additionally from time to time


PERSONAL INFORMATION WE COLLECT AND USE IF YOU SEND CARGO WITH US


TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect include your:

 * name
 * title
 * date of birth
 * address
 * contact details (including email address and telephone/mobile number) of
   yourself or any brokers (where applicable)
 * passport details or other forms of identification
 * payment card or bank details


HOW WE USE THIS PERSONAL INFORMATION

We use your personal information to:

 * manage your shipment and create a shipment record (airway bill)
 * comply with legal or regulatory requirements for collecting and reporting on
   senders and receivers of cargo
 * as you may authorise or consent to additionally from time to time


PERSONAL INFORMATION WE COLLECT AND USE IN THE EVENT OF AN EMERGENCY


TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect include your:

 * name
 * title
 * date of birth
 * address
 * contact details (including email address and telephone/mobile number)
 * Passenger Name Record (PNR) number
 * gender
 * nationality
 * passport details
 * emergency contact
 * details of next of kin
 * booking reference 
 * loyalty scheme number 


In the event of an emergency affecting your medical condition during your flight
or travel journey, we will need to collect special categories of personal
information. We will also collect information about your religion in order to
fulfil your request to accommodate your religious beliefs. More details on
Special categories of personal information we collect and use are above.


HOW WE USE THIS PERSONAL INFORMATION

We use your personal information to:

 * provide in‑flight or on the ground medical support
 * provide accurate and updated information to persons directly affected by an
   emergency such as your next of kin and other relatives
 * provide information to emergency services, hospitals and clinics if you are
   admitted to them on your medical condition
 * communicate to embassies and consulates regarding their citizens
 * arrange a hotel booking in the event re‑accommodation is necessary
 * comply with legal or regulatory requirements (such as reporting results of
   medical tests during a public health emergency to governments and health
   authorities)
 * as you may authorise or consent to additionally from time to time


PERSONAL INFORMATION WE COLLECT AND USE WHEN YOU USE OUR PLATFORMS

Our Platforms use cookies. A “cookie” is a small computer file which is
downloaded to your device. It collects information as to how you navigate our
Platforms and the internet, and helps us provide better Platform services to you
and tailor certain content. Cookies may collect personal information about you.
For more information on how we use personal information when you use our
Platforms and how to manage cookie settings see When and how we undertake
analytics and profiling and Cookies below. We also monitor your journey on our
Platforms via tools on our Platforms in order to ensure your customer experience
meets expectations and to identify errors or issues.

Some of our Platforms make available for purchase products and services related
to your journey with us such as duty free products. In such instances, we may
collect your flight details and payment information to process your purchase and
communicate with you regarding your order.


PERSONAL INFORMATION WE COLLECT AND USE FOR LEGAL, COMPLIANCE, REGULATORY AND
CRIME DETECTION AND PREVENTION PURPOSES

We process your personal information so that we can meet our legal, compliance
and regulatory obligations, for legal purposes, such as to respond to a valid
legal subpoena, claim, summons or regulatory order, and to protect our property,
rights and interests as well as the property, rights and interest of other
persons.

We also process your personal information for crime prevention and detection
purposes, including the prevention of fraud for online payments and use of
loyalty schemes (which may include sending you email or SMS/text with one time
passwords), for identity verification, for credit checking and credit scoring
purposes and accounting or audit purposes. If you visit one of our local
offices, retail centres, lounges or other properties, including our aircraft,
you may be monitored by closed caption television for security purposes. In each
case, we do so in compliance with applicable laws. More details about cameras on
board our aircraft can be found in the following section.


PERSONAL INFORMATION WE COLLECT AND USE FROM THIRD PARTIES

We collect personal information from third parties who you have authorised to
provide your personal information to us (for example, this may be your travel
agent or another person making a booking on your behalf, your travel companion,
your travel coordinator, co‑branded credit card partners, duty free retail
stores, social media and other digital platforms). We combine this information
with the information we collect directly from you or about you for the purposes
set forth in this Privacy Policy. More details on Sharing your personal
information with others is below.

We also collect personal information from individuals who may refer you as a
friend to our loyalty schemes or products or services. We ask these individuals
to confirm that you are happy to hear from us.


PERSONAL INFORMATION WE COLLECT AND USE WHEN YOU ARE MAKING A PAYMENT

We collect different personal information depending on your payment method (such
as credit card, bank transfer, cash). For example, for credit card payments we
collect the credit card holder name, address, card number, expiry date and CVC
code. You may also choose to store your credit card details with us for future
use. We do not store your CVC/CVV code (which is the security code on the back
of a credit card). We work with third parties that offer payment services. In
many cases, these payment service providers also conduct fraud checks. These
payment service providers have their own privacy policies that apply to the way
they use your personal information.


PERSONAL INFORMATION WE COLLECT AND USE DURING OUR CORPORATE EVENTS AND
ACTIVITIES

We collect your name, contact information and details on your business card or
on‑line professional profile during, or in connection with, our corporate events
and activities. We collect this information in order to communicate with you and
present you with business opportunities regarding our company, products and
services.


OVERVIEW

These sections explain the legal basis for collecting and using your personal
information, how we use personal information for marketing, analytics and
profiling, how we protect your personal information, the legal rights that are
available to you and how to contact us.


LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION

We only collect, process, use, share and store your personal information where
we are satisfied that we have an appropriate legal basis to do this. This may be
because:

 * we need to use your personal information to perform a contract or take steps
   to enter into a contract with you. For example, to manage your booking with
   us, to take payment for your booking, if you are a passenger on one of our
   flights or to complete your travel arrangements;
 * we need to use your personal information for our legitimate interest as a
   commercial organisation. For example, we may record calls to our customer
   service centre so that we can review how we handle calls and make any
   necessary improvements or we may share your personal information with other
   Emirates Group companies to improve our products and services. In all such
   cases, we will look after your information at all times in a way that is
   proportionate, that respects your privacy rights and is in accordance with
   our Privacy Policy, and you have a right to object to processing as explained
   in Legal rights available to help manage your privacy
 * we need to use your personal information to comply with a relevant legal or
   regulatory obligation that we have or we are legally permitted to disclose
   your personal information to law enforcement or regulatory and other
   governmental agencies to aid in investigations. . For example, in some
   countries, we are required to provide API to border control, customs and law
   enforcement officers at ports of entry and exit on your itinerary, or provide
   medical information to these entities and local and global health authorities
   during a public health emergency. Where we receive requests for information
   from law enforcement or regulatory and other governmental agencies, we
   carefully review and validate these requests before any personal information
   is disclosed.
 * we have your consent to using your personal information for a particular
   activity. For example, where you consent to us sharing with you special
   offers about the Emirates Group which we think may be of interest; and
 * we need to use your personal information to protect your vital interests. For
   example, we may need to report your medical condition to a hospital or clinic
   in the event of an emergency on board our flights.


We set out more information about the legal bases for which we process personal
information in the table which you can access below. There may be one or more
legal bases relevant to an activity listed in this table. The table may be
amended and updated from time to time.


SHARING YOUR PERSONAL INFORMATION WITH OTHERS

We share your personal information in the manner and for the purposes described
below:

 * with other entities within the Emirates Group where such disclosure is
   necessary to provide you with our products and services or to manage our
   business, including loyalty schemes. We may also share your personal
   information within the Emirates Group to personalise the service and offers
   you receive (for example, by being aware of previous travel experiences,
   transactions or preferences, and tailoring the way we provide our products or
   services to you based on your preferences and profile); to develop a single
   view of our customers’ transactions, interactions, preferences and behaviours
   across the Emirates Group; to improve the products and services we offer or
   help us to create new ones and for marketing, profiling and analytics as
   detailed in Personal information we collect and use for marketing purposes,
   profiling and analytics below; and for the purposes described in this Privacy
   Policy. The following page(Opens an external website in a new tab) for a
   list of the members of Emirates Group;
 * with third parties who help us manage our business and deliver our products
   and services, including loyalty schemes. These third parties have agreed to
   confidentiality obligations and use any personal information we share with
   them or which they collect on our behalf solely for the purposes of providing
   the contracted service to us. These third parties include service providers
   who help manage our IT and back office systems, detect fraudulent
   transactions and security incidents, provide customer service centre support,
   manage airport operations, manage communications and tailor marketing and
   advertising; process payments such as banks and payment card companies;
   manage our data warehouses; provide services to administer our Platforms;
   provide internet services; host our facilities; provide airport ground
   handling and assistance; provide car services; and conduct research that
   assists us with understanding consumer interests.
 * bank and payment providers to authorise and complete payments;
 * with governments, government organisations and agencies, border control
   agencies, regulators, law enforcement and others as permitted or required by
   law, in relation to API or such other legal requirements as apply from time
   to time when travelling to or from a particular country, to generally comply
   with all applicable laws, regulations and rules, to fulfil requests of law
   enforcement, regulatory and other governmental agencies for cooperation with
   investigations, and to fulfil requests of public health authorities for
   contact tracing and communicating with passengers who may have been in
   contact with affected individuals;
 * with third parties whose products or services you are purchasing through our
   Platforms or otherwise so that they can complete your purchase, meet their
   legal obligations in connection with your purchase and manage any problems
   with your booking. These third parties include airlines (including our code
   share and interline partner airlines), tourism agencies, hotel, transfer and
   car hire companies, tour and excursion providers, insurance providers and
   travel agents. These third parties may have their own privacy policies that
   also apply to you; and may use your personal information to meet their own
   business purposes and legal requirements.
 * we may share in aggregate, statistical form, non‑personal information
   regarding the visitors to our Platforms, traffic patterns and Platform usage
   with our other entities within the Emirates Group or third party advertisers
   and social media and digital platforms to provide advertising;
 * we work with third party advertising and social media platforms to provide
   more personalised advertising promoting our products and services in
   accordance with your preferences as detailed in Personal information we
   collect and use for marketing purposes, profiling and analytics below; and
 * if, in the future, we sell or transfer some or all of our business or assets
   to a third party, we may disclose information to a potential or actual third
   party purchaser of our business or assets.


HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR PRODUCTS AND
SERVICES

We use personal information to let you know about Emirates Group products and
services that we think may be of interest to you. This may be based on your
preferences, derived from Cookies, inferred from your interactions with us
including on our social media accounts or market research. We may also let you
know about our corporate services which we believe may be relevant to you in a
professional capacity.

We also work with social media and other digital platforms to provide you with
advertisements within those platforms. We provide them with your name and
contact details (such as your email address or phone numbers). If these social
media and digital platforms match profile information provided by us with your
profile information held by them then they will serve you our advertisements.
The social media platforms will not identify you or share other personal
information in your social media account to us.

We will only send you direct marketing, whether about Emirates Group, carefully
selected third parties or partners, products or services, in accordance with
your marketing preferences. We may contact you by email, SMS/text, social media,
or through other communication channels that we think you may find helpful. If
at any time you would like us to stop sending you marketing material, contact us
or choose the relevant "unsubscribe" option set out below.


HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES

To protect your privacy and to ensure you have control over how we manage
marketing with you (and provided that you have indicated that you would like to
receive it):

 * we will take steps to limit direct marketing to a reasonable and
   proportionate level;
 * only send you communications which we believe may be of interest or relevance
   to you and at all times in line with your permissions, which, as appropriate,
   may include: 
   * telling you about developments in the products and services available
     through our Platforms and those of our carefully selected partners
     (provided that we will communicate these to you in conjunction with our own
     marketing);
   * allowing other companies within the Emirates Group to send you information
     about developments in their products and services; and
   * allowing third parties to send you marketing or updates relating to their
     products or services. 
 * you have the ability to change your cookie settings to block certain types of
   cookie ‑ this is explained in more detail in our Cookie Policy;
 * you can click the "unsubscribe" link that you will find at the bottom of our
   emails which you receive from us, or you can unsubscribe by contacting us or
   changing your account settings which will remove you from Emirates' marketing
   lists;
 * you can unsubscribe from Emirates Skywards marketing communication by going
   to www.emirates.com, logging in to Skywards, selecting ‘My Account’ and then
   selecting ‘Personal Preferences’. Within Personal Preferences you can scroll
   down and update your preferences;
 * you can opt out of mobile device messages or notifications from Emirates
   applications by going into “settings” on your device and turn off
   notifications for the relevant Emirates application; and
 * if you do not want to be served with our advertisements within social media
   or other digital platforms, you can manage your preferences within these
   platforms.


Be aware that if you unsubscribe completely from our marketing communications we
may be unable to notify you of tailored offers to meet your needs. If you do
unsubscribe from marketing communications you will still receive operational and
service messages from us regarding your booking including where you may not have
completed a booking (such as abandoned cart emails or pop‑up notices),
management of our loyalty schemes and responses to your enquiries made to us.


WHEN AND HOW WE UNDERTAKE ANALYTICS AND PROFILING


ANALYTICS

We aggregate personal information and remove any identifying elements in order
to analyse patterns and improve our marketing and promotional efforts, to
analyse Platform use, to improve our content and products and services, to
customize our Platforms’ content, layout, products and services, and to support
our business operations and we may appoint third parties to do this on our
behalf, as set out above in Sharing personal information with others.

We gather certain usage information like the number and frequency of visitors to
our Platforms. This information includes which webpage you just came from, which
webpage you next go to, what browser you are using, your device ID and your IP
address. This collective data helps us to determine how much our customers use
parts of our Platforms, and do research on our users’ demographics, interests,
and behaviour to better understand and serve you. One of the ways we do this is
by installing and using Cookies on your browser or device. You can find out more
about cookies and our Cookie Policy in the section entitled Cookies below.

If you use buttons on our Platforms linked to social media or similar sites (for
example, "Like" and/or "Share" buttons), content from our Platforms may be sent
back to those sites and, depending on your privacy settings, may be privately or
publicly visible (for example, to friends, followers or generally to anyone who
has access to your profile page).


PROFILING

We use personal information such as your date of birth, gender, country of
residence, transactions (for example, payments made with us, mileage and flights
taken), information derived from Cookies and your preferences for profiling.
Some of the legitimate purposes we profile personal information include:

 * to obtain a better understanding of what you would like to see from us and
   how we can continue to improve our services for you;
 * to personalise the service and offers you receive from us and recognise your
   loyalty and reward you as part of our loyalty schemes, including with
   invitations to special events;
 * to provide you with tailored content online and optimise your experience of
   our Platforms;
 * to provide you with tailored advertisements on other websites you visit and
   social media and digital platforms;
 * to share marketing material we believe may be of interest to you, including
   from other companies within the Emirates Group and our third party partners;
 * to help us operate our services more efficiently;
 * to authenticate log‑ins on our Platforms and detect, prevent fraud and send
   you email or SMS/text with one time passwords./li>


Where required under applicable privacy laws:

 * we will take steps to ensure that prior to profiling your personal
   information for a legitimate interest that our legitimate interest is not
   overridden by your own interests or fundamental rights and freedoms; and
 * you may have rights to object to us profiling your personal information. You
   can learn more about such rights in Legal rights available to help manage
   your privacy.


TRANSFERRING PERSONAL INFORMATION GLOBALLY

The Emirates Group is a global business, which means your personal information
may be transferred and stored in the United Arab Emirates and other countries
which may be outside your country of residence. Some of these countries are
subject to different standards of data protection than your country of
residence.

We will take appropriate steps to ensure that transfers of personal information
are in accordance with applicable law, and we only transfer personal information
to another country where:

 * we are satisfied that adequate levels of protection are in place to protect
   your information; and
 * the transfers are fully managed to protect your privacy rights and interests
   and are limited to countries which are recognized as providing an adequate
   level of legal protection or where we can be satisfied that alternative
   arrangements are in place to protect your privacy rights.


To this end:

 * we ensure transfers within the Emirates Group will be covered by an agreement
   entered into by members of the Emirates Group (an intra group agreement)
   which contractually obliges each member to ensure that personal information
   receives an adequate and consistent level of protection wherever it is
   transferred within the Emirates Group;
 * where we transfer your personal information outside the Emirates Group or to
   third parties (who help us to provide our products and services), we obtain
   contractual commitments from them to protect your personal information; or
 * where we receive requests for information from law enforcement or regulators,
   we carefully review and validate these requests before any personal
   information is disclosed.


In the event your personal information is transferred to a foreign jurisdiction,
it may be subject to the laws of that jurisdiction and we may be required to
disclose it to the courts, law enforcement or governmental authorities in those
jurisdictions.

You have a right to contact us for more information about the safeguards we have
put in place (including a copy of relevant contractual commitments) to ensure
the adequate protection of your personal information when this is transferred as
mentioned above.

For residents of Australia, your personal information may be transferred to the
United Arab Emirates, the United Kingdom and where our servers are located from
time to time, along with where you are travelling to or from or as required by
law.


HOW WE PROTECT AND STORE YOUR PERSONAL INFORMATION

Protection of your personal information


We have implemented and maintain appropriate technical and organisational
security measures, policies and procedures designed to protect the personal
information that you share with us and safeguard the privacy of such
information. For example, the measures we take include:

 * placing confidentiality requirements on our staff members and service
   providers;
 * destroying or permanently anonymising personal information if it is no longer
   needed for the purposes for which it was collected;
 * following security procedures in the storage and disclosure of your personal
   information to prevent unauthorised access to it; and
 * using secure communication channels such as SSL ("secure sockets layer") or
   TLS (“transport layer security”) for transmitting data that is sent to us.
   SSL and TLS are industry standard encryption protocols used to protect online
   transaction channels.


As the security of information depends in part on the security of the computer
you use to communicate with us and the security you use to protect user IDs and
passwords, please take appropriate measures to protect this information.

Here are some simple steps you can take to ensure your personal information is
kept securely:

 * keep your booking reference confidential ‑ upon making a booking a unique
   booking reference (also known as a PNR or Passenger Name Record) will appear
   on the email confirmation or ticket of each person in your booking. It is
   important that you keep your booking reference confidential at all times.
   Other persons may be able to access your booking details through our system
   if you disclose your booking reference to them;
 * if you are travelling in a group and would prefer that your individual
   booking details are not available to other passengers you may choose to have
   each person make a separate booking (to be paid for individually);
 * keep your Skywards number / Business Rewards number / Customer log‑in details
   confidential. You should not share your log in details with anyone else. You
   should also log out when you finish using our Platforms. This is especially
   important if you are using a publicly accessible computer; and
 * be aware of "Phishing", which is where someone tries to represent themselves
   as someone else to gain information from you ‑ always check whether emails
   from any sender are actually from them, and if in doubt, go directly to their
   website and do not click on links in emails, as these may take you to "clone"
   websites which use your information illegally.


STORAGE OF YOUR PERSONAL INFORMATION

We keep your personal information for as long as is reasonably necessary for the
purposes for which it was collected. For example, to manage bookings and provide
you with any relevant Emirates products or services, as explained in this
Privacy Policy. We will ensure that it is disposed of in a secure manner.

In some circumstances we may store your personal information for longer periods
of time, for example, where we are required to do so in accordance with legal,
regulatory, tax, or accounting requirements, so that we have an accurate record
of your dealings with us in the event of any complaints or challenges, or if we
reasonably believe there is a prospect of litigation relating to your personal
information or dealings.

If you require further information about how we retain particular information
please contact us.


COOKIES

A “cookie” is a small computer file which is downloaded to your device. It
collects information as to how you navigate our Platforms and the internet, and
helps us provide better Platform services to you and tailor certain content.

Cookies may collect personal information about you. Cookies help us remember
information about your visit to our Platforms, like your country, language and
other settings and searches. Cookies enable us to understand who has seen which
webpages and how frequently, and to determine which are the most popular areas
of our Platforms. They can also help us to operate our website more efficiently,
and make your next visit easier and customise your view of the Platforms to
reflect your preferences and activities. They also help us tailor our marketing
and advertisements to you on our Platforms, other websites you visit, social
media platforms and your other devices.

For more information on how we use cookies please read our Cookie Policy, where
you can also find information so you can delete cookies or block certain types
of cookie. You should note that this may have an impact on our ability to
provide the Platform services to you.

See also our section on When and how we undertake profiling and analytics.


LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY

If you are subject to laws that provide you with such rights, depending on
certain exceptions, and in some cases dependent upon the processing activity we
are undertaking, you may have certain rights in relation to your personal
information. Click on the links below to learn more about each right you may
have:

 * To access personal information
 * To rectify / erase (‘right to be forgotten’) personal information
 * To restrict the processing of your personal information
 * To object to the processing (including direct marketing) of personal
   information
 * To transfer your personal information
 * To obtain a copy of personal information safeguards used for transfers
   outside your jurisdiction
 * To lodge a complaint with your local supervisory authority


If you wish to access any of the rights set out above, we may ask you for
additional information to confirm your identity and for security purposes, in
particular before disclosing personal information to you. We reserve the right
to charge a fee where permitted by law, for example, if your request is
manifestly unfounded or excessive.


RIGHT TO ACCESS PERSONAL INFORMATION

You have a right to request that we provide you with a copy of your personal
information that we hold and you have the right to be informed of: the source of
your personal information; the purposes, legal basis and methods of processing;
the data controller’s identity; and the entities or categories of entities to
whom your personal information may be transferred.


RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION

You have a right to request that we rectify inaccurate personal information. We
may seek to verify the accuracy of the personal information before rectifying
it.

You can also request that we erase your personal information in limited
circumstances where:

 * it is no longer needed for the purposes for which it was collected; or
 * you have withdrawn your consent (where the data processing was based on
   consent); or
 * following a successful right to object (see right to object); or
 * it has been processed unlawfully; or
 * the personal information must be erased for compliance with a legal
   obligation under European Union or Member State law to which the relevant
   Emirates Group entity is subject.


We are not required to comply with your request to erase personal information if
the processing of your personal information is necessary:

 * for compliance with a legal obligation; or
 * for the establishment, exercise or defence of legal claims.


RIGHT TO OBJECT TO THE PROCESSING (INCLUDING DIRECT MARKETING) OF YOUR PERSONAL
INFORMATION

You can object to any processing of your personal information which has our
legitimate interests as its legal basis, if you believe your fundamental rights
and freedoms outweigh our legitimate interests.

If you raise an objection, we have an opportunity to demonstrate that we have
compelling legitimate interests which override your rights and freedoms.

You can request that we stop contacting you for marketing purposes.

You can request that we not transfer your personal information to unaffiliated
third parties for the purposes of direct marketing or any other purposes.

If you are Skywards member or have joined our mailing list, you can manage your
marketing preferences automatically in the following ways:

 * you can click the "unsubscribe" link that you will find at the bottom of our
   emails which you receive from us, or you can unsubscribe by contacting us or
   changing your account settings which will remove you from Emirates' marketing
   lists;
 * to unsubscribe from Emirates Skywards marketing communication go to
   www.emirates.com log in to Skywards, select ‘My Account’ and then select
   ‘Personal Preferences’. Within Personal Preferences you can scroll down and
   update your preferences.


RIGHT TO TRANSFER YOUR PERSONAL INFORMATION

You can ask us to provide your personal information to you in a structured,
commonly used, machine readable format, or you can ask to have it transferred
directly to another data controller, but in each case only where:

 * the processing is based on your consent or on the performance of a contract
   with you; and
 * the processing is carried out by automated means.


RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR TRANSFERS
OUTSIDE YOUR JURISDICTION

You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of the European Union.

We may redact data transfer agreements to protect commercial terms.


RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION

You can ask us to restrict your personal information, but only where:

 * its accuracy is contested, to allow us to verify its accuracy; or
 * the processing is unlawful, but you do not want it erased; or
 * it is no longer needed for the purposes for which it was collected, but we
   still need it to establish, exercise or defend legal claims; or
 * you have exercised the right to object, and verification of overriding
   grounds is pending.


We can continue to use your personal information following a request for
restriction, where:

 * we have your consent; or
 * to establish, exercise or defend legal claims; or
 * to protect the rights of another natural or legal person.


RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY

You have a right to lodge a complaint with your local supervisory authority
(i.e. your place of habitual residence, place of work of place of alleged
infringement) if you have concerns about how we are processing your personal
information.

We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.


HOW TO EXERCISE YOUR RIGHTS

You can exercise your rights by completing a form on our website which you can
find in the following page, or by emailing us at privacy@emirates.com(Opens your
email client) or by sending us a communication at Data Privacy Office, Emirates,
P.O. Box 686, Dubai, United Arab Emirates. Subject to legal and other
permissible considerations, we will make every reasonable effort to honour your
request promptly or inform you if we require further information in order to
fulfil your request.

We may not always be able to fully address your request, for example, if it
would impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.

Fill out the form


CALIFORNIA SHINE THE LIGHT DISCLOSURE

If we share your personal information with carefully selected third parties for
the third party’s own marketing purposes and you are a California resident, you
may contact us once per year to request the name of that third party(ies) and
the categories of information shared about you. To do so, please send a request
to us as set out below with valid proof of California residency. Please note
that it may take up to 30 days to process your request.


HOW TO CONTACT US

The primary point of contact for all issues arising from this Privacy Policy is
our Data Privacy Officer, who can be contacted at privacy@emirates.com(Opens
your email client) or by sending us a communication to the Data Privacy Office,
Emirates Group, P.O. Box 686, Dubai, United Arab Emirates.

If you have any questions, concerns or complaints regarding our compliance with
this Privacy Policy, we encourage you to first contact our Data Privacy Officer.
We will investigate and attempt to resolve complaints and disputes as quickly as
possible and in any event, within the timescales provided by applicable data
protection laws.


LEGAL BASIS TABLE

Without prejudice to your rights under applicable laws, our Privacy Policy is
not a contract and does not create any legal rights or obligations.

We use your personal information to:Legal basis for using personal
information:Rationale for legitimate interests legal basis:We use your personal
information to:Manage your booking with us and your travel journey (and other
products and services you purchase from us or access such as our lounges) –
including processing your payment; contacting you with service messages; and
coordinating with other service providers such as partner airlines, hotels and
car serviceLegal basis for using personal information:for the performance of a
contract with youRationale for legitimate interests legal basis: We use your
personal information to:Personalise the service and offers you receive and
personalise our Platforms and communicationsLegal basis for using personal
information:for our legitimate interestRationale for legitimate interests legal
basis:It is in our legitimate interests to promote our business, continue to
develop our relationship with you, provide you with the most relevant content on
our Platforms (including through the use of cookies and location data where you
have enabled such location services on your mobile device) and in our
communications; and interact with you in the most helpful and relevant way. To
do this, we personalise our service to you and bring your attention to offers
that may be of interest to you. It is unlikely that this type of activity will
override your interests or fundamental rights and freedoms which require
protection of your personal data. If our activities take the form of marketing,
we will seek your consent where we are legally required to do so. If you are a
data subject protected by the GDPR you may have rights to restrict or object to
this processing, however please note that this may adversely affect our ability
to personalise our service, offers and communications you receive.We use your
personal information to:Improve our products and services and create new ones –
including through surveys; and analysing inquiries and interactions with usLegal
basis for using personal information:for our legitimate interestRationale for
legitimate interests legal basis:It is in our legitimate interests to improve
our products and service based on our customers’ information such as their
transactions and interactions with us. It is unlikely that this type of activity
will override your interests or fundamental rights and freedoms which require
protection of your personal data. If you are a data subject protected by the
GDPR you may have rights to restrict or object to this processing, however
please note that this may adversely affect the products and services we offer.We
use your personal information to:Market our products and services to you –
Including through direct marketing; advertisements on social media and other
digital platforms; and contests, competitions, prize draws or promotional
offersLegal basis for using personal information:for our legitimate interest;
with your consentRationale for legitimate interests legal basis:It is in our
legitimate interests to promote our products and services to provide you
information about our offers and to increase sales and customer engagement
including by using third parties to support us in doing so. It is unlikely that
this type of activity will override your interests or fundamental rights and
freedoms which require protection of your personal data. We will seek your
consent where we are legally required to do so. If you are a data subject
protected by the GDPR you may have rights to restrict or object to this
processing. If you do not want to receive such marketing from us you can
unsubscribe by choosing the relevant "unsubscribe" option set out in our Privacy
Policy.We use your personal information to:Manage your online account or loyalty
scheme membershipLegal basis for using personal information:for the performance
of a contract with youRationale for legitimate interests legal basis: We use
your personal information to:Provide you with special assistance – including
determining your fitness to fly; providing your with medical equipment; and
fulfilling special dietary requirementsLegal basis for using personal
information:for the performance of a contract with you; to comply with legal or
regulatory obligations; with your consentRationale for legitimate interests
legal basis: We use your personal information to:Provide you with customer
support – including answering your questions about our products and services;
handling your complaints and compliments; and fulfilling your requestsLegal
basis for using personal information:for the performance of a contract with you;
for our legitimate interestRationale for legitimate interests legal basis:It is
in our legitimate interests to make sure that our business runs smoothly and we
provide customers with both effective and timely support. It is unlikely that
providing you customer support will override your interests or fundamental
rights and freedoms which require the protection of your personal data. If you
are a data subject protected by the GDPR, you have rights to restrict or object
to this processing, however please note that this may adversely affect our
ability to provide you with effective customer support.We use your personal
information to:Manage an emergency situation – including coordinating medical
care; notifying your next of kin, governments, hospitals and clinics;
re‑accommodating you on your travel journey; and handling a security
incidentLegal basis for using personal information:to comply with legal or
regulatory obligations; with your consentRationale for legitimate interests
legal basis: We use your personal information to:Identify you by using facial
recognition and other biometric technologies – including in connection with
customs and immigrationLegal basis for using personal information:to comply with
legal or regulatory obligations; with your consentRationale for legitimate
interests legal basis: We use your personal information to:Manage our business –
including to detect and prevent fraud; analysing our customers, products and
services; and by using third parties to manage our products and servicesLegal
basis for using personal information:for our legitimate interestRationale for
legitimate interests legal basis:It is in our legitimate interest to support our
business including by preventing fraud and understanding our customers and how
they use our products and services. It is unlikely that this type of activity
will override your interests or fundamental rights and freedoms which require
protection of your personal data. If you are a data subject protected by the
GDPR you may have rights to restrict or object to this processing however please
note that this may adversely affect use of our products and services.We use your
personal information to:Communicate with you regarding business
opportunitiesLegal basis for using personal information:for our legitimate
interestRationale for legitimate interests legal basis:It is in our legitimate
interest to support our business through pursuing commercial opportunities by
reaching out to individuals in their professional capacity. It is unlikely that
this type of activity will override your interests or fundamental rights and
freedoms which require protection of your personal data. If you are a data
subject protected by the GDPR you may have rights to restrict or object to this
processing however please note that this may adversely affect business
opportunities that may be pursued.We use your personal information to:To comply
with legal and regulatory obligations – including related to crime prevention
and security; immigration and customs; law enforcement investigations and
subpoenas, claims, summons and regulatory ordersLegal basis for using personal
information:to comply with a legal obligationRationale for legitimate interests
legal basis: We use your personal information to:To manage legal claims –
including to establish and defend a legal claimLegal basis for using personal
information:necessary for the establishment or defence of a legal claimRationale
for legitimate interests legal basis:If we need to commence a legal claim or
defend a legal claim, we may process special categories of data for the
establishment, exercise or defence of such claim or whenever courts are acting
in their judicial capacity


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