www.zendesk.co.uk Open in urlscan Pro
2606:4700::6812:affc  Public Scan

Form analysis
0 forms found in the DOM

Text Content

The Next Big Zendesk AI Drop. Join us for our virtual product reveal on 5
October.

Register now
Contact us

PRODUCTS

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships

DEMO

RESOURCES

BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you
areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer StoriesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk

LANGUAGE

English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Start free trialStart free trialSign in
Sign in
Product support
Company
About usPressEventsCareersDiversity & InclusionSustainabilityLegal
Contact us
English (UK)
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions
EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships
Demo
Resources
BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you
areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer StoriesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk
Start free trialStart free trialContact usContact us


ZENDESK FOR SERVICE


SERVICE THAT’S UP CLOSE AND PERSONAL

Strong relationships start with strong interactions. Our service solution lets
you personalise customer experiences, building loyalty and revenue.

Start your free trialStart your free trialView demoView demo
Start your free trialStart your free trial


BENEFITS



Create meaningful connections

Scale your service offering

Stay flexible through change


CREATE MEANINGFUL CONNECTIONS

Customers come to you expecting answers. Meet them where they are across any
channel, and then personalise the conversation around their exact needs.


FEATURES

Messaging
AI and automation
Help centre

The Boston Globe delivers rich, interactive service with smartbots.

See how


SCALE YOUR SERVICE OFFERING

You need a support solution that scales as you do. Zendesk is built to absorb
new teams, divisions and global bases. Our security measures keep everyone safe,
regardless of size.


FEATURES

Help centre
AI and automation
Integrations

Udacity improved CSAT despite higher ticket volumes.

See how


STAY FLEXIBLE THROUGH CHANGE

You can’t afford to get stuck with software that stays the same. With Zendesk,
you can implement new solutions quickly and add features as you go – all while
keeping a close eye on your total cost.


FEATURES

Messaging
Routing and intelligence
Analytics

Lime offers personalised service in more than 50 global markets.

See how


CUSTOMER STORIES


“

> We built out customisations for our call queue with the API. We have a sales
> group, a retention group and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story
“

> Zendesk helped us get everything back under control quickly when volumes
> spiked, both in understanding what was happening and in handling queries.

Steven Franklin

Global Head of Customer Service


Read customer story
“

> Having Zendesk as a stable force meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager


Read customer story
“

> We built out customisations for our call queue with the API. We have a sales
> group, a retention group and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story
“

> Zendesk helped us get everything back under control quickly when volumes
> spiked, both in understanding what was happening and in handling queries.

Steven Franklin

Global Head of Customer Service


Read customer story
“

> Having Zendesk as a stable force meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager


Read customer story
“

> We built out customisations for our call queue with the API. We have a sales
> group, a retention group and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story




FEATURES




EXPLORE SERVICE FEATURES

MessagingPersonalise conversations across channels.
AI and automationSolve customer issues faster with AI.
Help centreLet customers serve themselves.
Agent workspaceSee your customer data in one place.
TicketingTrack, organise and solve all your tickets.
VoiceSpeak directly to customers.
Routing and intelligenceSend tickets to the best agent for the job.
Reporting and analyticsTurn data into useful insights.
PlatformModify Zendesk to meet your needs.
IntegrationsBring your daily systems into Zendesk.


PROTECTED BY ZENDESK

ENTERPRISE-GRADE SECURITY

We promise to keep your data safe.

Find out how

SUSTAINABILITY

We’re focused on a net zero future.

Our promise


TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to offer exceptional support.

Start my tourStart my tour
 


JOIN THE BEST


POWERING 110,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo



RESOURCES




FEATURED EVENT


ZENDESK RELATE 2023

Join our flagship event in person or online to get the latest on Zendesk
products and CX insights.


REPORT


CX TRENDS 2023

Immersive CX is the future of successful business.


EBOOK


BETTER CONVERSATIONS WITH BOTS

Zendesk bots come trained to sort and solve issues.


GUIDE


HOW TO ADAPT WHEN UNCERTAINTY HITS

Drive CX growth and manage costs in an economic downturn.

PRODUCTS

 * Zendesk for service  

 * Zendesk for sales  

 * Integrations  

 * Product updates  

 * Systems status  

 * Sign in  

 * Zendesk for Enterprise  

 * Zendesk for Small Business  

 * Zendesk for Startups  

 * Zendesk Benchmark  

FEATURES

 * Ticketing   

 * Messaging and chat  

 * Help centre  

 * Knowledge base  

 * Voice  

 * Community forums  

 * Reporting  

 * AI and automation  

 * Workforce Management  

RESOURCES

 * Security  

 * Support  

 * Blog  

 * Training  

 * Partners  

 * Events and webinars  

 * Professional services  

 * Customer Stories  

 * What is CRM?  

 * CRM software guide  

COMPANY

 * About us  

 * What is Zendesk?  

 * Careers  

 * Diversity and inclusion  

 * Social impact  

 * Legal  

TRENDING

 * CX Classroom  New

 * CX Trends 2023  New

 * ROI calculator  

 * Gartner Magic Quadrant  

 * Sustainability report  

 * Customer service software  

 * Ticketing system software  

 * Live chat software  

 * Forum software  

 * Help desk software  

HOW CAN WE HELP? CONTACT US

   
 * 
 * 
 * 
 * 
 * 
 * 


Terms of usePrivacy noticeCookie noticeCookie settingsModern slavery act
statement©Zendesk 2023




Click for sound





1:45









We use cookies to provide visitors with the best possible experience on our
website. These include analytics, functionality, and targeting cookies, which
may also be used in our marketing efforts. Click the 'Accept All' button to
agree to the use of cookies or click 'Cookie Settings' to manage your
preferences. To opt out of non-essential cookies, click 'Reject All'.Cookie
Notice
Reject all Accept all
Cookie settings



PRIVACY PREFERENCE CENTER

Zendesk uses web cookies to collect information about you when you visit our
Site. This information might be about you, your preferences, or your device. At
Zendesk, we may use this information for purposes that include ensuring basic
functionality of our Sites; remembering user preferences, including your cookie
preferences; measuring the effectiveness of our Sites, marketing campaigns, and
email communications; and personalizing online content.

Please review the different category headings below to learn more and adjust the
cookie settings on your current device. Please note that you will need to ensure
that each web browser is adjusted to reflect your preferences if you use
different computers or mobile devices.

For more information about how Zendesk uses web cookies, please see our Cookie
Notice.

Allow All


MANAGE CONSENT PREFERENCES

ESSENTIAL COOKIES

Always Active

Essential cookies enable core site functionality. These cookies are necessary
for the Site to function and cannot be switched off in our systems. You may set
your browser to block or alert you about these cookies, but parts of the website
may not function properly.

View Vendor Details‎

FUNCTIONAL COOKIES

Functional Cookies

Functional cookies enable the Site to provide enhanced functionality and
personalization. These cookies may be set by us or by third-party providers
whose services we have added to our Site.

View Vendor Details‎

ANALYTICS COOKIES

Analytics Cookies

Analytics cookies allow us to count visits and traffic sources so we can measure
and improve the performance of our Site. These cookies help us to know which
pages are the most and least popular and see how visitors move around the Site.

View Vendor Details‎

TARGETING COOKIES

Targeting Cookies

Targeting cookies, such as social media cookies, may be set through our Site by
our advertising service providers, third-party advertisers, ad networks, or data
exchange partners. These cookies may be used to show you relevant advertising on
other third-party sites.

View Vendor Details‎
Back Button


VENDORS LIST



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Confirm My Choices