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Text Content

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Lufthansa
Login and Register
Menu


MENU


SEARCH THE PAGE

Enter search term







BOOK & MANAGE


BOOK & MANAGE

 * Offers & destinations
 * Flight search
 * Group travel & Charter
 * Additional services
 * View & amend flight details
 * Cancellation & refund
 * Passenger receipt


PREPARING FOR YOUR TRIP


PREPARING FOR YOUR TRIP

 * Check-in
 * Baggage
 * Travel classes
 * Lufthansa fleet
 * Travelling with children
 * Special travel needs
 * Getting to and from the airport
 * Airport information


DURING YOUR TRIP


DURING YOUR TRIP

 * Lounges
 * Food & beverages
 * Internet on board
 * Entertainment on board
 * In-flight services at a glance
 * Flight status


TRAVELLING & CORONA


TRAVELLING & CORONA

 * Overview
 * Travel inspiration
 * Entry regulations
 * Travel preparations
 * Digital services

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 * Help & Contact
 * Miles & More

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 * Home
 * Travel ID
 * FAQs

 * Travel ID


MAIN CONTENT


FREQUENTLY ASKED QUESTIONS AND ANSWERS ABOUT TRAVEL ID


GENERAL


WHAT IS TRAVEL ID?

Travel ID gives you access to the digital channels of the Lufthansa Group
airlines and Miles & More.


WHAT BENEFITS DO I GET FROM TRAVEL ID?

 * Simple: single login with your email address.
 * Comprehensive: access to the channels of the Lufthansa Group airlines.
 * Fast: thanks to pre-populated forms.
 * Clear: personal data, current information and recommendations relating to
   your booking at a glance.
 * Individual: customised offers for you.
 * Plus: all the benefits of Miles & More if desired.


HOW DO I EARN MILES WITH TRAVEL ID?

By activating Miles & More for your Travel ID. You can do this when you register
or (in a few weeks’ time) retroactively in your Travel ID profile. You will then
earn miles when you book with your Travel ID or enter your Miles & More service
card number during the booking process.


REGISTRATION


WHY WAS MY PASSWORD NOT ACCEPTED DURING REGISTRATION?

Your password must be different from your user ID and it must not be one you
have used before. In addition, it must contain:

 * a minimum of 8 characters
 * at least 1 uppercase letter
 * at least 1 lowercase letter
 * at least 1 number
 * at least 1 of the following special characters: §!"#$%&'()*+,-./:;<>?_@\


WHY WAS MY EMAIL ADDRESS NOT ACCEPTED DURING REGISTRATION?

Your email address is probably associated with a Travel ID account already. An
email address cannot be used for more than one account, so you need to register
with a different email address.

Alternatively, you can reset your password and use your existing account.


WHY HAS MY ACTIVATION LINK FOR TRAVEL ID EXPIRED/WHY IS IT NOT VALID?

Your Travel ID activation link is valid for 24 hours. After this time, you will
have to restart the registration process to receive a new activation link.


WHY HAVEN’T I RECEIVED AN EMAIL WITH AN ACTIVATION LINK?

Please check your spam folder. If there is no email with an activation link in
your spam folder, please register again.


LOGIN


WHY ISN’T MY TRAVEL ID ACTIVE?

Before you can log in with your Travel ID, you must click on the activation
link. You can find this link in the email which was sent to the Travel ID email
address you provided.


WHAT CAN I DO IF I’VE FORGOTTEN MY LOGIN DETAILS?

Click on "Forgotten password", enter your Travel ID email address, and follow
the instructions.


WHAT ARE MY LOGIN OPTIONS FOR TRAVEL ID?

Depending on the type of Travel ID you have (with or without Miles & More), you
have the following login options:

 * without Miles & More: Travel ID email address and password
 * with Miles & More: Travel ID email address and password or service card
   number and PIN


WHY CAN’T I LOG IN?

Your profile may not have been activated yet.

If it has been less than 24 hours since you registered, check your inbox and
your spam folder. You will find an email there with the activation link. If it
has been more than 24 hours since you registered, register again and activate
your Travel ID with the link we send you by email.


CAN I LOG INTO OTHER LUFTHANSA GROUP AIRLINES USING MY TRAVEL ID?

Yes. In the future, you will be able to log into all of the Lufthansa Group
airlines. These include Lufthansa, Austrian Airlines, SWISS, Brussels Airlines,
Eurowings and Eurowings Discover.


USER PROFILE


HOW CAN I CHANGE THE EMAIL ADDRESS I USE TO LOG IN?

First of all, you need to add your new email address to your profile under
"Contact details". Confirm the change using the activation link which we send
you by email. Go back into your Travel ID profile and move the confirmed email
address to the top of the list.


CAN I ADD MORE THAN ONE FREQUENT FLYER PROGRAMME TO MY PROFILE?

No. You can only add one frequent flyer programme to your profile. If Miles &
More is already activated for your Travel ID, you cannot add another frequent
flyer programme.


CAN I ADD AN EMAIL ADDRESS TO MY TRAVEL ID ACCOUNT WHICH IS ALREADY BEING USED
FOR ANOTHER TRAVEL ID ACCOUNT?

An email address can only be saved in one Travel ID account. If you have
multiple Travel ID accounts, you must delete the account you do not use. You can
then add this email address to your active Travel ID account.


DATA PROTECTION, ADVERTISING AND DELETION OF ACCOUNTS


HOW DO I DELETE MY TRAVEL ID ACCOUNT?

You can delete your Travel ID account in your profile under "Your profile
information". If you have linked your Travel ID with Miles & More, and you wish
to delete both accounts, you must first cancel your membership of the Miles &
More programme. Please contact your Miles & More Team in order to do so.



HOW CAN I OPT OUT OF RECEIVING ADVERTISING COMMUNICATIONS?

You can opt out of receiving advertising communications by changing your
preferences in your profile under "Communication settings".


HOW CAN I REVOKE MY PERMISSION FOR THE USE OF MY TRAVEL ID DATA?

You can opt out of your data being used by deactivating "Consent to personalised
communication" in your profile under "Communication settings".


HOW DOES THE LUFTHANSA GROUP USE MY DATA?

Data protection is very important to us. The Lufthansa Group does not sell any
customer data or share data with third parties.

To data protection information


CAN I SHARE MY TRAVEL ID LOGIN DETAILS WITH OTHER PEOPLE?

Your Travel ID is personal to you. To avoid misuse, you should not share your
login details. This recommendation also forms part of our data protection
policy.

To data protection information


FLIGHTS AND BOOKINGS


WHY DOESN’T THE FLIGHT I HAVE ALREADY BOOKED APPEAR UNDER “MY BOOKINGS”?

Your booking appears automatically in your Travel ID profile if you make the
booking while you are logged into lufthansa.com or you are using the Lufthansa
app. You can also add a booking to your account at any time later on.


HOW DO I ADD A FLIGHT TO THE BOOKINGS IN MY TRAVEL ID ACCOUNT?

Log into lufthansa.com with your Travel ID. Click on your name in the top right
corner. A menu will appear. Select "My bookings". You will be taken to your
bookings, where you will be able to add bookings.


AIRLINE MIGRATION


WHAT IS THE PROCEDURE FOR SWITCHING TO TRAVEL ID?

As soon as the switchover starts, you will be automatically guided through the
process when you log in to your Lufthansa ID profile. The switchover takes
approximately four weeks.


WHY AM I NOT BEING DIRECTED TO THE SWITCHOVER PROCESS?

The switchover starts at different times for Lufthansa, SWISS, Austrian and
Miles & More. You will be invited to make the switch at the appropriate time.


CAN I STILL ACCESS MY CURRENT PROFILE DETAILS/BOOKINGS AFTER SWITCHING TO TRAVEL
ID?

All profile details and bookings stored in the profile through which you make
the switch will be transferred to the Travel ID profile. You can access this
data as usual in your Travel ID profile.


WHAT HAPPENS TO MY CURRENT LUFTHANSA ID PROFILE AFTER SWITCHING TO TRAVEL ID?

Once you have successfully switched to Travel ID, your old Lufthansa ID profile
will no longer be accessible. Your data will continue to be available to you in
your Travel ID.

Once you have successfully switched over, your old Lufthansa ID profile will be
deleted and will no longer be available to you.


WHAT DO I DO IF I HAVE A LUFTHANSA ID PROFILE AND A MILES & MORE ACCOUNT?

The switchover takes place in several phases.

 1. If you have both a Lufthansa ID profile and a Miles & More account, we
    recommend switching to Travel ID via your Miles & More account. We will let
    you know as soon as this switch is possible. There is no need for you to
    take any action until then.
 2. If you switch to Travel ID via your Lufthansa ID profile, you can
    subsequently link it to your Miles & More account.


WHY CAN I NO LONGER ACCESS MY LUFTHANSA ID PROFILE DETAILS AND BOOKINGS?

The switchover phase has ended, and you have not switched your profile to Travel
ID.


DO I HAVE TO DELETE MY LUFTHANSA ID PROFILE MYSELF ONCE I HAVE SWITCHED TO
TRAVEL ID?

No, it will be deleted automatically.


AS A MILES & MORE MEMBER, DO I HAVE TO REGISTER FOR TRAVEL ID?

No, as a Miles & More member, you do not have to re-register; your account will
stay the same. Please switch via your Miles & More account to be able to use all
the additional features of Travel ID. We will let you know as soon as it is
possible to switch. Your Miles & More account will then be merged with the
Travel ID features. As soon as the Miles & More switchover starts, you will be
automatically guided through the process after logging in.


DO I HAVE TO RE-REGISTER FOR TRAVEL ID AS A LUFTHANSA ID MEMBER?

No, you don’t. We recommend switching to retain your profile details, and to be
able to use all the features of Travel ID. If you do not switch during the
four-week switchover, your Lufthansa ID profile will be deleted.


WHAT DO I DO IF I HAVE ACCOUNTS WITH MORE THAN ONE AIRLINE (E.G. LUFTHANSA AND
SWISS)?

The switch will be possible for all airline profiles. We recommend switching
your most-used airline profile. You can add all bookings to your Travel ID
profile.


WHAT DO I DO IF I HAVE REGISTERED FOR TRAVEL ID WITH MY LUFTHANSA ID PROFILE OR
AS A MILES & MORE MEMBER AND I NO LONGER HAVE ACCESS TO MY PREVIOUS PROFILE?

By switching to Travel ID, you no longer have access to your old Lufthansa ID
profile. This will be deleted once the switchover period has elapsed. Profile
information and bookings stored in your profile will be transferred to your new
Travel ID profile when you make the switch. This means that you will still have
access to your profile information. Miles & More members who have inadvertently
created a second Miles & More account while registering for Travel ID can
contact the Miles & More Service Centre to regain access to their account.


I HAVE ALREADY REGISTERED FOR TRAVEL ID. CAN I STILL SWITCH MY LUFTHANSA ID
PROFILE?

Please contact the Service Centre.


WHY DOESN’T THE LINK WORK IN MY INVITATION TO SWITCH MY LUFTHANSA ID PROFILE TO
TRAVEL ID?

If you are already logged in when you click on the link, you need to log out and
then log in again. You will then be automatically redirected to Travel ID.


FOOTER

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MENU


FREQUENTLY VISITED PAGES


FREQUENTLY VISITED PAGES

 * View & amend flights
 * Offers & destinations
 * Baggage
 * Check-in
 * At the airport
 * In-flight services at a glance


CUSTOMER SERVICES


CUSTOMER SERVICES

 * Travel ID Account
 * Miles & More
 * Help & Contact
 * Feedback
 * Newsletter


LUFTHANSA GROUP


LUFTHANSA GROUP

 * Jobs & careers
 * Aviation Group
 * Lufthansa Group Airlines
 * Press
 * Lufthansa partners
 * Sustainability


CORPORATE CUSTOMERS


CORPORATE CUSTOMERS

 * For travel agents
 * For corporate customers
 * Corporate bonus programme

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 * Imprint
 * General Conditions of Carriage
 * Data protection
 * Passenger rights
 * Terms of use
 * Change Cookie Settings







PRIVACY SETTINGS

We use cookies and similar technologies that are necessary to run the app and
the website. Additional cookies are only used with your consent. We use them to
access, analyse and store information such as the characteristics of your device
as well as certain personal data (IP addresses, navigation usage, geolocation
data or unique identifiers). The processing of your data serves various
purposes: Analytics cookies allow us to analyse our performance to offer you a
better online experience and evaluate the efficiency of our campaigns.
Personalisation cookies give you access to a customised experience of our
website with usage-based offers and support. Finally, Advertising cookies are
placed by third-party companies processing your data to create audiences lists
to deliver targeted ads on social media and the internet. You may freely give,
refuse or withdraw your consent at any time using the link provided at the
bottom of each page. You can consent to our use of cookies by clicking on Agree.
For more information on which data is collected and how it is shared with our
partners please read our privacy and cookie policy : Privacy Policy
Cookie Policy

Imprint
My settings
Necessary

These cookies are necessary to run the core functionalities of this website,
e.g. security related functions. With these cookies we can also detect if you
want to stay logged into your profile to provide you with fast access to our
services after revisiting our website.

Analytics



 * Monitor website traffic and optimize your user experience
 * Evaluate which marketing channels are performing better
 * Analyse aggregated data about usage of the website to understand our
   customers. Randomized identifiers shared with partners.



Personalization



 * Store your preferences from previous visits
 * Collect user feedback to improve our website
 * Evaluate your interests to provide you unique customised content and offers



Advertising

By selecting this category, the categories Analytics and Personalization will
also be activated.



 * Make online and social advertising more relevant for you
 * Invite specific customer groups to reconnect with our products later
 * Share data with our advertising and social media partners via their
   third-party cookies to match your interests



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