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For Restaurants


ONLINE ORDERING

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RITUAL APP

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RITUAL FOR COFFEE

A solution for cafés & more


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PIGGYBACK

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GEOLOCATION CREDITS

Incentivize a return


GROUP ORDERING

Ordering for tenants & guests


PIGGYBACK

Social ordering
For Teams
For Buildings
Blog
Download Ritual

For Restaurants


ONLINE ORDERING

Get full digital ownership


RITUAL APP

Reach new customers


RITUAL FOR COFFEE

A solution for cafés & more


QR CODES

Contactless ordering
For Teams
For Companies
For Teams


GEOLOCATION CREDITS

Incentivize a return


GROUP ORDERING

Ordering for tenants & guests


PIGGYBACK

Social ordering
For Buildings
Blog
Download Ritual


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RITUAL PRIVACY POLICY




Effective as of September 16, 2021



INTRODUCTION

Ritual Technologies Inc. and our subsidiaries (“Ritual”, “we”, “us”, “our”)
serve up a true community experience, helping you connect with your social
circle and local businesses via seamless technology, all built around what
humans love most – food.

This Privacy Policy explains how and why we collect and process your personal
information (defined below). It also explains legal rights you may have to your
personal information, depending on your jurisdiction. This is our global Privacy
Policy that applies to various Ritual products and services. It applies to the
personal information we collect through https://ritual.co and all related
subdomains (“Website”), the Ritual mobile application (“App”) and to
interactions with you and our partners (“Service”). 

Ritual also owns and operates AllChecked.in. For more information about those
privacy practices, please see the AllChecked.in Privacy Policy.

BY ACCESSING AND/OR USING THE SERVICES OR BY SUBMITTING PERSONAL INFORMATION TO
RITUAL, YOU AGREE THAT RITUAL MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL
INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED
BY LAW.

The Services are also governed by our Terms and Conditions  We encourage you to
review the Terms and Conditions of Service before proceeding further with
Ritual. 

Ritual collects personal information from you whenever you interact with us or
use our Services, such as when you use our Website, App, or any of our in-store
devices. If you have any questions about this Privacy Policy or how Ritual
handles your personal information more generally, please contact us at
privacy@ritual.co.

This Privacy Policy discusses the following issues:

 * Personal information we collect about you
 * How we collect your personal information
 * Purpose for using your personal information
 * Sharing your personal information
 * International transfers
 * Children’s Data
 * Cookies and other similar technologies
 * Legal rights
 * Data retention period
 * Safeguarding your personal information
 * Third party links
 * Updates to Ritual’s Privacy Policy
 * Contacting Ritual


PERSONAL INFORMATION WE COLLECT ABOUT YOU

We strive to provide secure, relevant and efficient services to help you turn
your routine into Ritual. To do so, we may collect your personal information as
described in this policy. Personal information is defined as information that
can or does identify you as an individual, on its own or when combined with
other information.

The types of personal information we may collect include, but are not limited
to:

Profile Data (e.g. your first name, last name, photograph, social media account
information, username, password, birthday, language preference). This
information is generally collected from you or third parties;

Contact Data (e.g. your telephone number, email address). This information is
generally collected from you or through our referral program;

Team Data (e.g. your employer, office address, floor where your office is
located, team members, team photos, team activities, team favourite restaurants,
team discussions through the App or website, and tags). This information is
generally collected from you, third parties, or through our referral program;

 * Note: Joining a team is easy. Anyone can join a team and can view team
   members before requesting to join. All team members will be able to see
   certain information about you, such as your first name, last initial, photo,
   and team / group affiliation (incl. company name and floor).

Financial Data (e.g. the last four digits of your credit card number, credit
card type, expiration number, and default currency). This information is
generally collected from you;

Location Data (e.g. your geo-location information, postal or zip code, and
country). This information is generally collected from you;

Technical Data (e.g. your Internet Protocol (IP) address, Device ID or MAC
address, information about the manufacturer, model, settings, and operating
system of your mobile device, and application version). This information is
generally collected from you or third parties.

Transaction Data (e.g. the history of your purchases and your order details.
This includes:

 * what you purchased
 * your order mode
 * date, time of purchase
 * amount paid for order
 * pick up information (such as distance and route)
 * payment method
 * team or group with which you placed an order
 * in-App notes or discussions
 * whether you used a promotion code

This information is generally collected from you.

Browsing Data (e.g. webpages you visited/viewed, internet browser, access dates
and times, which features you used, duration of visit, crashes and other system
activity, and third-party sites you were interacting with before using our
Service). This information is generally collected from you or third parties.

Communications or Marketing (e.g. any information you submit about our
restaurants including ratings, tags, reviews, photos or comments, team
discussions through the Website or App, tags, team members, team photos, your
preferences in receiving emails and direct marketing from us, and information
you submit when you contact Ritual support). This information is generally
collected from you or from third parties, including your team members.

Survey Data (e.g. if you choose to participate in one of our User surveys or
research initiatives, we collect your answers and use the information and survey
results to help us understand our users and tailor our service offerings). This
information is generally collected from you.

Career Data (e.g. if you apply for employment with Ritual, we will collect the
employment information you submit, including name, contact information, and
résumé). This information is generally collected from you.

Invitations to friends & family

If you wish to refer friends or family members to Ritual, you may share your
referral code individually with those friends or family members.

Ritual does not directly collect any personal information when you share your
referral code with a friend or family member. You will, however, receive certain
communications from us about your referrals. For example, you will be notified
if your friend or family member accepts the referral offer and when they make
their first purchase. We may also use the referral code for the purposes of
crediting their/your account with any referral offer to which you may both be
eligible. 

Above all, nobody likes spam! Please only share your referral code or refer
friends or family members who you know are interested in using our Service.

Restaurant referrals

You may request that your favourite restaurants join Ritual through the App or
through our Website. Please only refer restaurants you have previously purchased
from.

Other Ritual products

When ordering from a restaurant powered by Ritual or when accessing Ritual
through a third-party building app, Ritual collects, uses and stores your
personal information in accordance with the terms of this Privacy Policy. Ritual
may also share some of your personal information such as Profile and/or
Transaction Data with the restaurant or property manager of the applicable
building.


HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information about you in the following ways:

Information you give us

We collect personal information from you when you. For example:

 * register an account, join a team, submit comments or reviews on the Website
   or the App
 * use our Website, App or in-store devices
 * contact our customer support services
 * complete a survey
 * communicate through the Website or App

Information we collect from others

We collect personal information from others about you. For example:

 * users providing information in connection with our referral program: 1)
   Unless or until you activate your referral code, we may store your personal
   information as provided by the referrer to provide you with a relevant offer.
   2) If you decide to activate the referral code, we will use the personal
   information you provide us (including your name and email address) for the
   purposes of processing the relevant offer and answering any queries you may
   have. Once you open an account with us, we will credit your account and
   continue to use your personal information in accordance with this Privacy
   Policy
 * users providing your information as part of a dispute
 * business partners such as third-party payment providers, social media
   services, data aggregators, or other apps and websites that Ritual has
   integrated with
 * marketing service providers
 * Restaurants in Ritual’s online ordering system that allow us to accept pickup
   or delivery orders via their website and social media accounts
 * your employer if they have signed up for the Ritual for Teams product


PURPOSE FOR USING YOUR PERSONAL INFORMATION

Below we explain the main purposes for which we use your personal information
and the legal basis for processing your data:

Profile Data

Your Profile Data may be used to assist you when you contact User support, to
direct your inquiry appropriately, and follow-up to ensure the inquiry has been
satisfied.

We may share your Profile Data with our restaurants for the purpose of managing
the relationship with you, including to fulfil your order and at pick up. This
may include sharing your photo, if you have chosen to upload one. The restaurant
that is fulfilling your order can use your photo to verify your identity. It may
also include sharing specifics about customer reviews and complaints with our
restaurants.

We may share your Profile and Transaction Data with partner apps should you
choose to register and access Ritual through those apps. The purpose is to
improve our Service and manage our relationship with you.  

Ritual may also share with our restaurants analytics on App usage and customer
trends, including first name and last initial of the top customers of the month,
for example, for promotional purposes. We do not share your contact information
with our restaurants without your express consent.

Our legal basis for processing this information includes:

 * consent
 * performance of a contract with you
 * our legitimate interest to communicate with our restaurants about trends in
   user uptake of Ritual services with their restaurant, and to help us and our
   restaurants improve services with our users

Contact Data

Your Contact Data may be used to assist you when you contact user support,
direct your inquiry appropriately, and to follow-up to ensure the inquiry has
been satisfied. This may include sharing specifics about customer reviews and
complaints with our restaurants.

Your Contact Data may also be used to facilitate order fulfilment and pick up,
communicate with you about your activity, our Service, your account, and, if we
have your prior consent, about Ritual news, special offers, and events. We may
also contact you about studies and surveys, if you have permitted us to do so.

We may communicate with you via text message for various reasons. Standard text
message and data rates may apply. If you wish to stop receiving text messages
from Ritual, respond to one of our text message with the word ‘STOP’.

Our legal basis for processing this information includes:

 * consent
 * performance of a contract with you
 * our legitimate interest to contact you about our Services and your account
   information

Team Data

Ritual offers corporate meal plans and team ordering features. These features
enable multiple users to place group orders with a restaurant that one member of
the team picks up for the rest.

When you join a team, including if you form a private team, Ritual collects
information from you and/or your team members to provide our Service. We use
Team Data to notify teams when new members join. We also enable and collect the
sharing of team photos, team posts and discussions, and other details about how
your team interacts.

When you offer to pick-up for your team, Ritual will send your offer to your
team using one or more channels including, but not limited to, in-App offers,
push notifications, posts to team collaboration software or social networks. The
Restaurant may also receive some Team Data, such as team members, orders, and
frequency of use with their restaurant.

Our legal basis for processing this information includes:

 * our legitimate interest to facilitate fulfillment of your order, ease of
   communication between team members, provide relevant suggestions to you and
   others on the team, and to personalize and improve your experience with our
   Service

Financial Data

Financial Data is used to process payments for your orders. Your full payment
details are provided to a third-party payment processing provider. We do not
receive or retain your full financial information.

Information that you supply to our payment processing provider is not within our
control and is subject to the provider's own privacy policy and terms and
conditions. We may change our payment processing providers from time to time and
will update this Privacy Policy to reflect such changes.

Our legal basis for processing this information includes:

 * performance of a contract with you
 * our legitimate interest to fulfill order and prevent fraud

Location Data

Location Data is used to facilitate order fulfilment and pick up, show you
restaurants near you, personalize our marketing content to you, and offer you
local promotions and discounts, where applicable.

Location Data is also used to address user or restaurant support, technical, or
business issues that may arise in the course of your use of the Services.

Your location allows us to gauge walking distance to inform when an order should
be placed. Depending on which other products or services you use, we may also
collect your precise or approximate location through your IP address or Wi-Fi.
For example, this can help with team orders to approximate when food will be
delivered.

We collect location information when our App is running in the foreground (i.e.
when you are actively using the App). If our App is running in the background,
we will only collect your location information when it is required for the
fulfilment of your order. For example, if you have an order in progress, our
geo-location tracking will stop once your order is complete.

In some circumstances such as when you are using the Website, you may use Ritual
without enabling us to track your location. Doing so may affect the
functionality available to you. For example, we would not be able to connect you
to restaurants near you.

We may also combine your Profile Data with your Location Data or with other
third-party data to draw inferences about where you work.

Our legal basis for processing this information includes:

 * our legitimate interest to prevent fraud, improve our services and provide
   appropriate support services to you, improve our business
 * our legitimate interest to provide administration and IT services, network
   security, and to maintain the technical operations of our services

Transaction Data

Transaction Data may be used to assist you when you contact user support, to
direct your inquiry appropriately, and follow-up to ensure the inquiry has been
satisfied. This may include sharing specifics about customer reviews and
complaints with restaurant partners. It may also be used:

 * to facilitate order fulfilment and pick up. If you place an order via Ritual,
   your order and Profile Data may be shared with our restaurants for the
   purpose of fulfilling your order
 * to credit your Ritual Reward account and otherwise for administering the
   loyalty program
 * for internal analytical and business improvement purposes

Restaurants have access to your order history to improve services delivered to
you.

Our legal basis for processing this information includes:

 * consent
 * performance of a contract with you
 * our legitimate interest to provide relevant offers to you, understand how you
   use our services, grow our business and to inform our business and marketing
   strategies

Browsing Data

Browsing Data may be used to:

 * troubleshoot software bugs and address operational problems;
 * personalize our services and communications. Personalization features may
   include showing you recommendations while content features include allowing
   you to share reviews, ratings, tags, and discussions;
 * for testing, research, analysis, and development of our Services.

We may also share this information with third parties for industry analysis and
statistics such as Google Analytics.

Our legal basis for processing this information includes:

 * our legitimate interest to improve our services, troubleshoot software bugs
   and operational problems, deliver relevant content to you.

Communications or Marketing Data

If you have placed an order through the App, we may send push notifications to
your mobile phone to let you know the ongoing status of your order. If you do
not want to receive push notifications, you can always withdraw your consent by
changing your settings via the settings page of your mobile device.

Ritual may use content you submit such as aggregate ratings, comments, or photos
to make recommendations to other Users and to facilitate the operations of our
business.

Ritual may also allow users to communicate with others on their teams or with
Restaurants. These messages, should you choose to participate, may be accessible
to members of your team or restaurants and by us. Ritual may also allow
restaurants to communicate with users. For example, a restaurant may contact you
directly if there is a problem with your order.

The Website and the App may offer publicly accessible blogs and community
forums. We will use your personal information such as your name, email address,
the messages or content you choose to post to administer and provide you with
these services.

Only where we have your prior consent to do so, Ritual may also use your Contact
Data to send you general updates regarding Ritual news, special offers,
promotions, and contests.

If you have entered your information into one of our in-store devices, we may
follow up with you regarding your inquiry. We may also display tailored
advertisements on third-party websites and other platforms. If you do not wish
to receive direct marketing communications from Ritual, you can adjust your
email preferences in the App or by clicking the unsubscribe link in our email
message to you.

Even if you opt-out of receiving direct marketing, we may still send you
non-promotional messages to administer your account and/or for purposes of
facilitating, completing or confirming a commercial transaction that you have
previously agreed to enter into with us. For example, we may send you an email
if we have made material updates to this Privacy Policy or Terms and Conditions
of Service.

Our legal basis for processing this information includes:

 * consent
 * performance of a contract with you
 * our legitimate interest to communicate with you about your account and other
   administrative issues

Survey Data

We may offer you the opportunity to participate in one of our user surveys or
research. Participation in user surveys or research is completely optional. If
you choose to participate, we use the information and survey results to help us
understand our users and to tailor and enhance our service offerings and
promotions.

Our legal basis for processing this information includes:

 * consent

Career Data

Your Career Data may be used to register and process your application, determine
your qualifications for the position for which you have applied, and to contact
you.

Our legal basis for processing this information includes:

 * consent
 * our legitimate business interests to evaluate your credentials for possible
   employment at Ritual


SHARING YOUR PERSONAL INFORMATION

We may share your data for the following legitimate purposes:

Service Providers

We employ third-party service providers (e.g. back-end data analysis, data
security monitoring and assessment, customer support services, payment
processors, etc.) and individuals in Canada, the United States or other
countries such as Singapore, the Philippines and in each of the locations where
Ritual is present, to facilitate or provide certain services on our behalf, such
as to process payments, provide user support, provide geo-location information
to our restaurants, to host our job application form, to perform Website-related
services (e.g., without limitation, maintenance services, database management,
web analytics and improvement of the Website's features) or to assist us in
analyzing how our Service is used.

These third parties have access to your personal information only to perform
these tasks on our behalf and are contractually bound not to disclose or use it
for any other purpose. 

Affiliates and Partners

Users accessing the App through a partner app such as those associated with a
building in which they work or live, may have their Transaction Data shared with
that third party.

Sale of Business

We may transfer any information we have about you as an asset in connection with
a proposed or completed merger or sale (including transfers made as part of
insolvency or bankruptcy proceedings) involving all or part of Ritual or as part
of a corporate reorganization or other change in corporate control. 

Legal Requests

Ritual, our businesses around the world, and other service providers may provide
your personal information in response to a search warrant or other legally valid
inquiry or order, or to an organization in the case of a breach of an agreement
or contravention of law, or as otherwise required or permitted by applicable
Canadian, US, English or other applicable law. 

Ritual may also disclose your personal information to the extent that this is
legally required or necessary for the establishment, exercise or defence of
legal claims and legal process; to investigate or prevent actual or suspect loss
or harm to persons or property; to detect, prevent or suppress fraud; or in the
event of an emergency pertaining to your health and/or safety; or to our
auditors, legal advisors and other professional advisors.


INTERNATIONAL TRANSFERS

Your personal information may be transferred outside the jurisdiction in which
you are situated and may become subject to the laws of the receiving
jurisdiction, which may differ from the laws of your jurisdiction. By using our
Services, you consent to the transfer of your personal information outside of
your jurisdiction for the purpose of storing your personal information or
processing it. 

Where your personal information is transferred to a Ritual service provider, we
take reasonably necessary steps to ensure that your personal information is
subject to appropriate safeguards, such as recognized legal adequacy mechanism,
Standard Contractual Clauses approved by the European Commission or other
approved or legal method, and that it is treated securely and in accordance with
this Privacy Policy.


CHILDREN'S DATA

Our Services are not intended for, directed at or marketed to persons 16 years
or younger. We do not knowingly collect personal information from anyone under
the age of 16.


COOKIES AND OTHER SIMILAR TECHNOLOGIES

Ritual uses cookies and other related technology such as Google Analytics on the
App and Website to distinguish you from other users. For more information about
the cookies we use (and the purposes for which we use them), and how to block
them, please see our Cookie Policy for more information.


LEGAL RIGHTS

Subject to certain limitations and depending on the privacy laws applicable to
you, you may have the following legal rights to your personal information:

 1. Right to openness about Ritual’s collection, use and disclosure of your
    personal information. You have the right to be informed in a manner that is
    clear, transparent and accessible.
 2. Right to access or correct your personal information held by us. 
 3. Right to delete or remove certain of the personal information held by us. 
 4. Right to request that we restrict the processing of your personal
    information.
 5. Right to object to certain processing of your personal information,
    including the right to object to marketing, and request that your personal
    information be moved to a third-party. You can object by changing your
    marketing and email preferences, disabling cookies as set out above and in
    our Cookie Policy, and opting out at any time from allowing further access
    by us to your location data by updating settings on your device. You can
    also stop all information collection by un-installing the App.
 6. Right to obtain your personal information in an accessible and transferable
    format so that you can re-use it for your own purposes with other service
    providers. 
 7. Where we rely on your consent to process personal information, you may have
    the right to withdraw or decline your consent at any time and where we rely
    on legitimate interests, you have the right to object (as noted above). 
 8. Right to receive non-discriminatory treatment for choosing to exercise your
    rights under applicable privacy legislation

You have the right to lodge a complaint about the way we handle or process your
information with the national data protection authority. For more information
about your rights or to lodge a complaint, please visit the data protection
authority in your jurisdiction.


DATA RETENTION PERIOD

We will retain your personal information until you cancel your Ritual account in
order to meet our contractual obligations to you, to otherwise meet legal
requirements or until it is no longer required for the purposes stated above.

Otherwise, we will de-identify your data, unless this data is necessary to
comply with a legal obligation or resolve disputes. Alternatively, we will
securely erase your information where we no longer require your information for
the purposes collected.


SAFEGUARDING YOUR PERSONAL INFORMATION

Our safeguards

Ritual takes appropriate technical, physical and organizational security
measures to protect personal information in our custody and control against
unauthorized access, use, modification and disclosure, and accidental loss,
destruction and damage. For example, we use standard, industry-wide,
commercially reasonable security practices such as encryption, firewalls and SSL
(Secure Socket Layers) as well as physical safeguards at our locations where
data is stored. 

No security system is impenetrable. We cannot guarantee the security of our
database, nor can we guarantee that information you supply will not be
intercepted while being transmitted to us over the Internet. Any transmission of
information by you to Ritual is at your own risk. Where you have chosen a
password that allows you to access our Website or App, you are responsible for
keeping this password confidential. We strongly recommend that you do not share
your password with anyone.


THIRD-PARTY LINKS

Our Website or App may contain links to other sites that Ritual does not own or
operate. Except as provided in this Privacy Policy, we will not give any of your
personal information to these third parties without your consent. We provide
links to third-party websites as a convenience. These links are not intended as
an endorsement of or referral to the linked websites.

The linked websites have separate and independent privacy statements, notices
and terms of use, which we recommend you read carefully. We do not have any
control over such websites, and therefore we have no responsibility or liability
for the manner in which the organizations that operate such linked websites may
collect, use or disclose, secure and otherwise treat your personal information.


UPDATES TO RITUAL’S PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our information
practices. If we make any material changes to this policy, we will notify you by
email and/or by means of a notice on the Website or App. We encourage you to
periodically review this page for the latest information on our privacy
practices.


CONTACTING RITUAL

If you have any questions or comments about this Privacy Policy, any question or
complaint about the manner in which we or our service providers treat your
personal information, or if you wish to exercise any of your rights in relation
to your personal information, please contact us at privacy@ritual.co or
toll-free at 1-844-727-4499.

‍




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