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   SIMPLE
   POWERFUL
   PERSONAL
   
   Meet the platform
   
   
   INBOX
   
   Give the right response right away
   
   
   
   HELP CENTER
   
   Help them help themselves
   
   
   
   MESSAGING
   
   Offer real-time, real human support
   
   
   
   POWERED BY
   
   
   Apps & Integrations
   
   Customer Data
   
   AINEW
   
   Insights & Analytics
 * Solutions
   
   
   CUSTOMER SUPPORT
   
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   SHARED INBOX
   
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 * Resources
   
   
   HELP SCOUT BLOG
   
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   Resources to help you grow
   
   
   
   JOIN A LIVE CLASS
   
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   GET INSPIRED
   
   The SupportiveIn the WorksCustomer Stories
   
   BECOME A POWER USER
   
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   NEW GUIDE FOR SUPPORT MANAGERS
   
   Better meetings start here
 * Company
   
   
   ABOUT US
   
   Our history and values
   
   
   
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SIMPLE
POWERFUL
PERSONAL

Meet the platform


INBOX

Give the right response right away



HELP CENTER

Help them help themselves



MESSAGING

Offer real-time, real human support



POWERED BY


Apps & Integrations

Customer Data

AINEW

Insights & Analytics

CUSTOMER SUPPORT

Delight your customers



SHARED INBOX

Supercharge your team



INDUSTRIES


SaaS

Ecomm

Financial Services
EducationMediaHealthcareProfessional ServicesLogisticsProperty
ManagementManufacturingReal Estate

HELP SCOUT BLOG

Tips and actionable content



GUIDES & TOOLS

Resources to help you grow



JOIN A LIVE CLASS

Free training and demos



GET INSPIRED

The SupportiveIn the WorksCustomer Stories

BECOME A POWER USER

Partner ProgramHelp CenterDev Docs


NEW GUIDE FOR SUPPORT MANAGERS

Better meetings start here

ABOUT US

Our history and values



CAREERS

Join the team



DIG DEEPER

Help Scout for GoodDiversity, Equity, and InclusionCustomer Champions


CRAFTING CULTURE AT HELP SCOUT

Download the free guide


EVERYCUSTOMERPARTNERVENDORCLIENTCONVERSATIONONE UNIFIED PLATFORM

Explore the Platform
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Shared Inbox
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Beacon
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Messages
Customer Management
Live Chat
Shared Inbox
Knowledge Base
Beacon
Workflows
Reporting
Messages
Customer Management



YOUR BEST WORK HAPPENS IN HELP SCOUT

CUSTOMER SUPPORT

Delightful



SHARED INBOX

Supercharged




THE NUMBERS ARE LOOKIN’ GOOD

56%


Respond to 56% more customer messages in the first year.

30min


Decrease your team's response times by an average of 30 minutes.

92%


Businesses report increased loyalty by focusing on customer service.

30%


Reduce email volume by 30% 
with self-serve support.

> Our team was able to teach themselves Help Scout in a day. It’s like using a
> shared email inbox — just way more robust and better looking.

BRIANNE HENDERLONG

VP of Brand Experience


HAPPY TO HELP, EVERY STEP OF THE WAY

OUR PEOPLE ARE YOUR PEOPLE

These friendly and knowledgeable folks are here to help answer your questions
24/6 via chat or email.

Meet the team


SUPPORT TRENDS, DELIVERED WEEKLY

A dose of weekly support news you’ll actually want to read.

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GUIDES, COURSES, AND CONTENT (FOR FREE)

Level up your skills with free resources, created for teams just like yours.

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CUSTOMER-CENTRIC INSPIRATION

A quarterly publication for curious people who want to lead with values and grow
with grit.

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MORE THAN 12,000 BUSINESSES DELIGHT THEIR CUSTOMERS WITH HELP SCOUT




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