help.mysupporthub.com Open in urlscan Pro
18.215.79.207 Public Scan

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Submitted URL:
https://links.biostarnutrition.com/a/2178/click/273418/833551/b59aed4be660e2e696718216cdac615f92f20e2d/b0fb11ff6da1dad06bc68de02713...
Effective URL:
http://help.mysupporthub.com/support/tickets/new
Submission: On April 19 via api (April 19th 2024, 6:33:16 am UTC) from BE — Scanned from DE

Form analysis
1 forms found in the DOM

POST /support/tickets

<form class="form-portal ticket-form" rel="validate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post" novalidate="novalidate"><input name="utf8" type="hidden" value="✓"><input
    type="hidden" name="authenticity_token" value="PlQp0gyf09fg/aK4h0zZ8mRZwtV/j44LBnu9YH3EWctHNHi9/szx6btU/JsztJyh+0FgzrBIe/p8S1kdHE0Y1g==">
  <div class="control-group  ">
    <label class=" required control-label requester-label " for="helpdesk_ticket_email" aria-required="true">Requester</label>
    <div class="controls   ">
      <div class="row-fluid">
        <input value="" class="span12 email required" placeholder="Email" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" aria-required="true">
        <div id="name_field" class="default_name_field hide">
          <input class="text span12 name_field" placeholder="Your Name" name="helpdesk_ticket[name]" type="text">
        </div>
      </div>
    </div>
  </div>
  <div class="control-group  ">
    <label class="  control-label subject-label " for="helpdesk_ticket_subject">Subject</label>
    <div class="controls   ">
      <input class="  text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject">
    </div>
  </div>
  <textarea class="helpdesk_ticket_custom_field_nature_of_questions_135918_picklist_section_5000027788 picklist_section_5000027788 hide">                  &lt;div class="control-group ticket_section"&gt;
                     &lt;label class="  control-label cf_prsdf_135918-label " for="helpdesk_ticket_cf_prsdf_135918"&gt;Product Name&lt;/label&gt;
            &lt;div class="controls   "&gt;
              &lt;select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_prsdf_135918]" id="helpdesk_ticket_custom_field_cf_prsdf_135918"&gt;&lt;option value=""&gt;...&lt;/option&gt;
&lt;option data-id="5002668926" value="Cellulite Factor™"&gt;Cellulite Factor™&lt;/option&gt;
&lt;option data-id="5002665340" value="CyaBags™"&gt;CyaBags™&lt;/option&gt;
&lt;option data-id="5002689173" value="Glowic™"&gt;Glowic™&lt;/option&gt;
&lt;option data-id="5002665341" value="HydraLyft™"&gt;HydraLyft™&lt;/option&gt;
&lt;option data-id="5002706779" value="Hydrova™"&gt;Hydrova™&lt;/option&gt;
&lt;option data-id="5002711714" value="Lunaskin™"&gt;Lunaskin™&lt;/option&gt;
&lt;option data-id="5002672025" value="Lumiace™"&gt;Lumiace™&lt;/option&gt;
&lt;option data-id="5002696080" value="Miracle Lash™"&gt;Miracle Lash™&lt;/option&gt;
&lt;option data-id="5002665342" value="Unbuttoned Beauty™"&gt;Unbuttoned Beauty™&lt;/option&gt;&lt;/select&gt;
            &lt;/div&gt; 
                  &lt;/div&gt;
            </textarea>
  <textarea class="helpdesk_ticket_custom_field_nature_of_questions_135918_picklist_section_5002674937 picklist_section_5002674937 hide">                  &lt;div class="control-group ticket_section"&gt;
                     &lt;label class="  control-label cf_product_name732551_135918-label " for="helpdesk_ticket_cf_product_name732551_135918"&gt;Product Name&lt;/label&gt;
            &lt;div class="controls   "&gt;
              &lt;select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_product_name732551_135918]" id="helpdesk_ticket_custom_field_cf_product_name732551_135918"&gt;&lt;option value=""&gt;...&lt;/option&gt;
&lt;option data-id="5002684522" value="Arctic Blast™"&gt;Arctic Blast™&lt;/option&gt;
&lt;option data-id="5002685554" value="ExaFlex™"&gt;ExaFlex™&lt;/option&gt;
&lt;option data-id="5002705027" value="Flexafen™"&gt;Flexafen™&lt;/option&gt;
&lt;option data-id="5002674938" value="Meridian Pain Protocol"&gt;Meridian Pain Protocol&lt;/option&gt;
&lt;option data-id="5002682294" value="Restria™"&gt;Restria™&lt;/option&gt;
&lt;option data-id="5002714387" value="SlimActiv 9™"&gt;SlimActiv 9™&lt;/option&gt;
&lt;option data-id="5002704814" value="SolarMax™"&gt;SolarMax™&lt;/option&gt;&lt;/select&gt;
            &lt;/div&gt; 
                  &lt;/div&gt;
            </textarea>
  <textarea class="helpdesk_ticket_custom_field_nature_of_questions_135918_picklist_section_5002665336 picklist_section_5002665336 hide">                  &lt;div class="control-group ticket_section"&gt;
                     &lt;label class="  control-label cf_product_name_135918-label " for="helpdesk_ticket_cf_product_name_135918"&gt;Product Name&lt;/label&gt;
            &lt;div class="controls   "&gt;
              &lt;select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_product_name_135918]" id="helpdesk_ticket_custom_field_cf_product_name_135918"&gt;&lt;option value=""&gt;...&lt;/option&gt;
&lt;option data-id="5002701921" value="BellyFlush™"&gt;BellyFlush™&lt;/option&gt;
&lt;option data-id="5002689174" value="BellySlim-XT™"&gt;BellySlim-XT™&lt;/option&gt;
&lt;option data-id="5002709869" value="Cardio Clear 7™"&gt;Cardio Clear 7™&lt;/option&gt;
&lt;option data-id="5002704811" value="Cholibrium™"&gt;Cholibrium™&lt;/option&gt;
&lt;option data-id="5002665339" value="CitroBurn™"&gt;CitroBurn™&lt;/option&gt;
&lt;option data-id="5002668925" value="Consti-Slim™"&gt;Consti-Slim™&lt;/option&gt;
&lt;option data-id="5002713615" value="ElectroSlim™"&gt;ElectroSlim™&lt;/option&gt;
&lt;option data-id="5002654288" value="Epishield Plus™"&gt;Epishield Plus™&lt;/option&gt;
&lt;option data-id="5002668924" value="Glucose Shield™"&gt;Glucose Shield™&lt;/option&gt;
&lt;option data-id="5002685992" value="Levitox™"&gt;Levitox™&lt;/option&gt;
&lt;option data-id="5002656125" value="Metabolic Flora"&gt;Metabolic Flora&lt;/option&gt;
&lt;option data-id="5002668922" value="MetaLean Complete™"&gt;MetaLean Complete™&lt;/option&gt;
&lt;option data-id="5002665338" value="Nutonen™"&gt;Nutonen™&lt;/option&gt;
&lt;option data-id="5002682259" value="Ovuna™"&gt;Ovuna™&lt;/option&gt;
&lt;option data-id="5002712831" value="OxiGuard 10™"&gt;OxiGuard 10™&lt;/option&gt;
&lt;option data-id="5002683071" value="Prociva™"&gt;Prociva™&lt;/option&gt;
&lt;option data-id="5002715166" value="ProXental™"&gt;ProXental™&lt;/option&gt;
&lt;option data-id="5002665337" value="Red Yeast Rice Plus™"&gt;Red Yeast Rice Plus™&lt;/option&gt;
&lt;option data-id="5002706781" value="Restovex™"&gt;Restovex™&lt;/option&gt;
&lt;option data-id="5002704812" value="Simple H™"&gt;Simple H™&lt;/option&gt;
&lt;option data-id="5002714629" value="ThyroBurn 7™"&gt;ThyroBurn 7™&lt;/option&gt;
&lt;option data-id="5002712192" value="UroFresh™"&gt;UroFresh™&lt;/option&gt;
&lt;option data-id="5002711715" value="Venoplus 8™"&gt;Venoplus 8™&lt;/option&gt;
&lt;option data-id="5002668923" value="VivaSlim™"&gt;VivaSlim™&lt;/option&gt;
&lt;option data-id="5002706780" value="Xanoburn™"&gt;Xanoburn™&lt;/option&gt;
&lt;option data-id="5002711273" value="Xetina 20™"&gt;Xetina 20™&lt;/option&gt;
&lt;option data-id="5002701920" value="Xitox™"&gt;Xitox™&lt;/option&gt;&lt;/select&gt;
            &lt;/div&gt; 
                  &lt;/div&gt;
            </textarea>
  <textarea class="helpdesk_ticket_custom_field_nature_of_questions_135918_picklist_section_5002711505 picklist_section_5002711505 hide">                  &lt;div class="control-group ticket_section"&gt;
                     &lt;label class="  control-label cf_product_name711461_135918-label " for="helpdesk_ticket_cf_product_name711461_135918"&gt;Product Name&lt;/label&gt;
            &lt;div class="controls   "&gt;
              &lt;select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_product_name711461_135918]" id="helpdesk_ticket_custom_field_cf_product_name711461_135918"&gt;&lt;option value=""&gt;...&lt;/option&gt;
&lt;option data-id="5002711507" value="Pain Relief Drops"&gt;Pain Relief Drops&lt;/option&gt;
&lt;option data-id="5002711506" value="Rest &amp;amp; Relief"&gt;Rest &amp;amp; Relief&lt;/option&gt;&lt;/select&gt;
            &lt;/div&gt; 
                  &lt;/div&gt;
            </textarea>
  <div class="control-group  ">
    <label class=" required control-label cf_type_of_inquiry_135918-label " for="helpdesk_ticket_cf_type_of_inquiry_135918" aria-required="true">Type Of Inquiry</label>
    <div class="controls   ">
      <select class=" required dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_inquiry_135918]" id="helpdesk_ticket_custom_field_cf_type_of_inquiry_135918" aria-required="true">
        <option value="">...</option>
        <option data-id="5002700553" value="Cancellation &amp; Refund">Cancellation &amp; Refund</option>
        <option data-id="5002700554" value="Return Item">Return Item</option>
        <option data-id="5002700555" value="Order Status">Order Status</option>
        <option data-id="5002700556" value="Product Information">Product Information</option>
        <option data-id="5002700557" value="Placing An Order">Placing An Order</option>
        <option data-id="5002700558" value="Billing Inquiry">Billing Inquiry</option>
        <option data-id="5002700559" value="Others">Others</option>
      </select>
    </div>
  </div>
  <div class="control-group  ">
    <label class=" required control-label description-label " for="helpdesk_ticket_description" aria-required="true">Description</label>
    <div class="controls   ">
      <div class="redactor_box">
        <ul class="redactor_toolbar">
          <li><a href="javascript:void(null);" title="Bold (Ctrl-B)" class="redactor_btn_bold" tabindex="-1"><span class="hide">Bold (Ctrl-B)</span></a></li>
          <li><a href="javascript:void(null);" title="Italic (Ctrl-I)" class="redactor_btn_italic" tabindex="-1"><span class="hide">Italic (Ctrl-I)</span></a></li>
          <li><a href="javascript:void(null);" title="Underline(Ctrl-U)" class="redactor_btn_underline" tabindex="-1"><span class="hide">Underline(Ctrl-U)</span></a></li>
          <li class="redactor_separator"></li>
          <li><a href="javascript:void(null);" title="• Unordered List (Ctrl-Shift-7)" class="redactor_btn_unorderedlist" tabindex="-1"><span class="hide">• Unordered List (Ctrl-Shift-7)</span></a></li>
          <li><a href="javascript:void(null);" title="1. Ordered List (Ctrl-Shift-8)" class="redactor_btn_orderedlist" tabindex="-1"><span class="hide">1. Ordered List (Ctrl-Shift-8)</span></a></li>
          <li class="redactor_separator"></li>
          <li><a href="javascript:void(null);" title="Font Color" class="redactor_btn_fontcolor" tabindex="-1"><span class="hide">Font Color</span></a></li>
          <li><a href="javascript:void(null);" title="Back Color" class="redactor_btn_backcolor" tabindex="-1"><span class="hide">Back Color</span></a></li>
          <li class="redactor_separator"></li>
          <li><a href="javascript:void(null);" title="Link" class="redactor_btn_link" tabindex="-1"><span class="hide">Link</span></a></li>
        </ul>
        <div rel="getPasteImage" contenteditable="true" style="width:50px;height:0px; overflow: hidden;"></div>
        <div class="redactor_editor" contenteditable="true" dir="ltr" style="height: 141px; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 13px;">
          <p><br></p>
        </div><textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html"
          style="display: none;"></textarea>
      </div>
      <div class="single_file">
        <div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal">
          <div class="attachments-list-wrap">
            <div class="attachments-list-form" id="ticket-container">
              <div class="attachment_contents">
                <div id="ticket-attachments" class="attachments-wrap shared_attachment_list">
                </div>
              </div>
            </div>
            <div class="clearfix"></div>
            <div class="hidden_upload">
              <div class="add_attachment"><span>+</span> Attach a file</div>
              <input type="file" name="emptyfile" id="ticket_file" data-attach-id="ticket" namewhenfilled="helpdesk_ticket[attachments][][resource]" filecontainer="ticket-container" filelist="ticket-attachments" sendfocusto="ticket-body"
                max_size="20" max_attachment="" class="original_input">
            </div>
          </div>
          <!-- screenshot-->
          <!--screenshot end -->
        </div>
        <script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item">
    <span class="{{if (!file_valid) }} alert-invalid {{/if}}">
      ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - 
    </span>
    <span> 
      {{if (file_valid) }}
        <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a>
      {{/if}}
      {{if (!file_valid)}}
        {{if (is_blocked) }}
          <div>
            <span class="alert-invalid-attach-text">
              Your attachment(s) type is/are not supported.(Not Added)
            </span>
          </div>
        {{else}}
          <div>
            <span class="alert-invalid-attach-text">
              Exceeds attachments size(Not Added)
            </span>
          </div>
        {{/if}}
      {{/if}}
    </span>
  </div>
</script>
        <script type="text/javascript">
          // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element
          jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function() {
            jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
              'background-color': 'inherit',
              'background-image': 'inherit',
              'color': 'inherit',
              'box-shadow': 'inherit'
            });
          });
          jQuery('li.portal-attach a.attach-link-wrap').bind('mouseover', function() {
            jQuery(this).removeAttr('style');
          }).bind('mousemove', function(event) {
            // Fix to move "Browse" button along with mouse pointer - fix for IE.
            p = jQuery(this).find('div').first();
            newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
            window.title = newLeft;
            p.css({
              left: newLeft,
              top: 0
            });
          })
        </script>
      </div>
    </div>
  </div>
  <!-- block ends here for fragment cache -->
  <div class="control-group">
    <div class="controls recaptcha-control">
      <script src="https://www.recaptcha.net/recaptcha/api.js" async="" defer=""></script>
      <div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{:theme=>" white"}"="">
        <div style="width: 304px; height: 78px;">
          <div><iframe title="reCAPTCHA" width="304" height="78" role="presentation" name="a-7dkcj8lvnoh1" frameborder="0" scrolling="no"
              sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
              src="https://www.recaptcha.net/recaptcha/api2/anchor?ar=1&amp;k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ&amp;co=aHR0cDovL2hlbHAubXlzdXBwb3J0aHViLmNvbTo4MA..&amp;hl=de&amp;v=QoukH5jSO3sKFzVEA7Vc8VgC&amp;size=normal&amp;cb=6qu171y5osk2"></iframe>
          </div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
            style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
        </div><iframe style="display: none;"></iframe>
      </div>
      <noscript>
        <div>
          <div style="width: 302px; height: 422px; position: relative;">
            <div style="width: 302px; height: 422px; position: absolute;">
              <iframe src="https://www.recaptcha.net/recaptcha/api/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" name="ReCAPTCHA" style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;">
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            </div>
          </div>
          <div style="width: 300px; height: 60px; border-style: none;
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  <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36">
  <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles">
  <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false"> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="">
  <div class="form-actions">
    <input type="submit" name="commit" value="Submit" id="helpdesk_ticket_submit" class="btn btn-primary">
    <a class="btn" href="/support/home">Cancel</a>
  </div>
</form>

Text Content

GENERAL INQUIRIES

Welcome
Login




SUBMIT A TICKET

Requester

Subject

<div class="control-group ticket_section"> <label class=" control-label
cf_prsdf_135918-label " for="helpdesk_ticket_cf_prsdf_135918">Product
Name</label> <div class="controls "> <select class=" dropdown_blank
section_field" data-placeholder="..."
name="helpdesk_ticket[custom_field][cf_prsdf_135918]"
id="helpdesk_ticket_custom_field_cf_prsdf_135918"><option value="">...</option>
<option data-id="5002668926" value="Cellulite Factor™">Cellulite
Factor™</option> <option data-id="5002665340" value="CyaBags™">CyaBags™</option>
<option data-id="5002689173" value="Glowic™">Glowic™</option> <option
data-id="5002665341" value="HydraLyft™">HydraLyft™</option> <option
data-id="5002706779" value="Hydrova™">Hydrova™</option> <option
data-id="5002711714" value="Lunaskin™">Lunaskin™</option> <option
data-id="5002672025" value="Lumiace™">Lumiace™</option> <option
data-id="5002696080" value="Miracle Lash™">Miracle Lash™</option> <option
data-id="5002665342" value="Unbuttoned Beauty™">Unbuttoned
Beauty™</option></select> </div> </div> <div class="control-group
ticket_section"> <label class=" control-label cf_product_name732551_135918-label
" for="helpdesk_ticket_cf_product_name732551_135918">Product Name</label> <div
class="controls "> <select class=" dropdown_blank section_field"
data-placeholder="..."
name="helpdesk_ticket[custom_field][cf_product_name732551_135918]"
id="helpdesk_ticket_custom_field_cf_product_name732551_135918"><option
value="">...</option> <option data-id="5002684522" value="Arctic Blast™">Arctic
Blast™</option> <option data-id="5002685554" value="ExaFlex™">ExaFlex™</option>
<option data-id="5002705027" value="Flexafen™">Flexafen™</option> <option
data-id="5002674938" value="Meridian Pain Protocol">Meridian Pain
Protocol</option> <option data-id="5002682294"
value="Restria™">Restria™</option> <option data-id="5002714387" value="SlimActiv
9™">SlimActiv 9™</option> <option data-id="5002704814"
value="SolarMax™">SolarMax™</option></select> </div> </div> <div
class="control-group ticket_section"> <label class=" control-label
cf_product_name_135918-label "
for="helpdesk_ticket_cf_product_name_135918">Product Name</label> <div
class="controls "> <select class=" dropdown_blank section_field"
data-placeholder="..."
name="helpdesk_ticket[custom_field][cf_product_name_135918]"
id="helpdesk_ticket_custom_field_cf_product_name_135918"><option
value="">...</option> <option data-id="5002701921"
value="BellyFlush™">BellyFlush™</option> <option data-id="5002689174"
value="BellySlim-XT™">BellySlim-XT™</option> <option data-id="5002709869"
value="Cardio Clear 7™">Cardio Clear 7™</option> <option data-id="5002704811"
value="Cholibrium™">Cholibrium™</option> <option data-id="5002665339"
value="CitroBurn™">CitroBurn™</option> <option data-id="5002668925"
value="Consti-Slim™">Consti-Slim™</option> <option data-id="5002713615"
value="ElectroSlim™">ElectroSlim™</option> <option data-id="5002654288"
value="Epishield Plus™">Epishield Plus™</option> <option data-id="5002668924"
value="Glucose Shield™">Glucose Shield™</option> <option data-id="5002685992"
value="Levitox™">Levitox™</option> <option data-id="5002656125" value="Metabolic
Flora">Metabolic Flora</option> <option data-id="5002668922" value="MetaLean
Complete™">MetaLean Complete™</option> <option data-id="5002665338"
value="Nutonen™">Nutonen™</option> <option data-id="5002682259"
value="Ovuna™">Ovuna™</option> <option data-id="5002712831" value="OxiGuard
10™">OxiGuard 10™</option> <option data-id="5002683071"
value="Prociva™">Prociva™</option> <option data-id="5002715166"
value="ProXental™">ProXental™</option> <option data-id="5002665337" value="Red
Yeast Rice Plus™">Red Yeast Rice Plus™</option> <option data-id="5002706781"
value="Restovex™">Restovex™</option> <option data-id="5002704812" value="Simple
H™">Simple H™</option> <option data-id="5002714629" value="ThyroBurn
7™">ThyroBurn 7™</option> <option data-id="5002712192"
value="UroFresh™">UroFresh™</option> <option data-id="5002711715"
value="Venoplus 8™">Venoplus 8™</option> <option data-id="5002668923"
value="VivaSlim™">VivaSlim™</option> <option data-id="5002706780"
value="Xanoburn™">Xanoburn™</option> <option data-id="5002711273" value="Xetina
20™">Xetina 20™</option> <option data-id="5002701920"
value="Xitox™">Xitox™</option></select> </div> </div> <div class="control-group
ticket_section"> <label class=" control-label cf_product_name711461_135918-label
" for="helpdesk_ticket_cf_product_name711461_135918">Product Name</label> <div
class="controls "> <select class=" dropdown_blank section_field"
data-placeholder="..."
name="helpdesk_ticket[custom_field][cf_product_name711461_135918]"
id="helpdesk_ticket_custom_field_cf_product_name711461_135918"><option
value="">...</option> <option data-id="5002711507" value="Pain Relief
Drops">Pain Relief Drops</option> <option data-id="5002711506" value="Rest &amp;
Relief">Rest &amp; Relief</option></select> </div> </div>
Type Of Inquiry
... Cancellation & Refund Return Item Order Status Product Information Placing
An Order Billing Inquiry Others
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