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Submitted URL:
http://support.broadcom.com/
Effective URL:
https://support.broadcom.com/
Submission: On November 27 via api (November 27th 2024, 12:48:08 am UTC) from JP — Scanned from JP

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1 forms found in the DOM

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<form action="#" aria-hidden="true" class="hide" id="hrefFm" method="post" name="hrefFm"><span></span><button hidden="" type="submit">Hidden</button></form>

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Please be advised our License Portal will be undergoing maintenance between
March 15 10:30pm PST - March 16th 9:00am PST during which time users may
experience intermittent performance issues. We apologize for the inconvenience.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.




PLEASE BE ADVISED THAT WE WILL BE PERFORMING MAINTENANCE ON OUR BACKEND SYSTEMS
BETWEEN SATURDAY JUNE 15TH, 5AM PT - SATURDAY JUNE 15TH, 7PM PT WHICH WILL
IMPACT VARIOUS ELEMENTS ON THE SUPPORT PORTAL. CLICK HERE TO LEARN MORE.




PLEASE BE ADVISED THAT WE WILL BE PERFORMING MAINTENANCE ON OUR BACKEND SYSTEMS
BETWEEN SATURDAY JUNE 15TH, 5AM PT - SATURDAY JUNE 15TH, 7PM PT WHICH WILL
IMPACT VARIOUS ELEMENTS ON THE SUPPORT PORTAL. CLICK HERE TO LEARN MORE.

Please be advised our Support Portal is currently under maintenance and is
available for read only functions with the exception of our case management
portal which remains available for customers to raise support cases.

We apologize for the inconvenience.

Please be advised our Support Portal is currently under maintenance and is
available for read only functions with the exception of our case management
portal which remains available for customers to raise support cases.

We apologize for the inconvenience.


PLEASE BE ADVISED THAT WE WILL BE PERFORMING MAINTENANCE ON OUR BACKEND SYSTEMS
BETWEEN SATURDAY, DEC 7 AT 7AM PDT - SATURDAY, DEC 7, 7PM PDT WHICH WILL IMPACT
VARIOUS ELEMENTS ON THE SUPPORT PORTAL. CLICK HERE TO LEARN MORE.


WELCOME TO BROADCOM SUPPORT

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/* " "; */ doc.getElementById("widgetlbtn").style.color = color;
doc.getElementById("widgetlbtn").style.backgroundColor = msg.widgetcolor;
doc.getElementById("widgetlbtn").style.display = 'block'; count = count !=
undefined ? count : 0;
doc.getElementById("spnwidgetlbtn").setAttribute("aria-label", "Chat button , "
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doc.getElementById("widgetlbtn").addEventListener('click', function () {
console.log("switchicon called"); if (parent.IMIChatInit != undefined) {
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doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview');
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document.getElementById('chatunread-frame').style.display = "block";
IMIGeneral.storeLocal("style_" +
document.getElementById("divicw").getAttribute("data-bind") + "_" +
window.location.hostname, msg);
document.getElementById('chatbutton').style.display = "block"; } else {
document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } },
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document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
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IMIChatInit.clearmsgcards(); // if (IMIGeneral.getBrowserName() == "safari") {
// if (IMIGeneral.detectIOS()) { // document.body.classList.add('chatnoscroll');
// } // } if (type === undefined) { var destination =
document.getElementById('iframechatwindow').contentWindow; msg = { "action":
"showiframe", "host": window.location.hostname, "chatmobile": isMobile };
destination.postMessage(msg, domainUrl);
document.getElementById("iframechatwindow").setAttribute("aria-hidden",
"false"); } return; } //Close Widget if
(document.getElementById("divchatmain").style.display === 'block' && (type == 0
|| type == 2 || type == undefined)) { document.documentElement.className =
document.documentElement.className.replace(' imichatmobile-active', '');
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document.getElementById("divchatmain").style.display = "none";
innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state " +
buttonType); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded",
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document.getElementById('chatunread-frame').style.display = "block";
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
document.getElementById("iframechatwindow").setAttribute("aria-hidden", "true");
return; } //var iframeEl = document.getElementById("iframechatwindow"); // Make
sure you are sending a string, and to stringify JSON //
iframeEl.contentWindow.postMessage("hello", '*'); return; } catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg); } }, clearmsgcards: function
() {
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list").innerHTML
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document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display
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//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
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//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
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openchat: function (event) {
document.getElementById('imichat-fullscreen-modal').className =
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document.getElementById('imichat-fullscreen-modal').removeAttribute('tabindex');
document.getElementById('imichat-fullscreen-modal').removeAttribute('aria-hidden');
var destination = document.getElementById('iframechatwindow').contentWindow;
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proactive_id: event.data.proactive_id }, '*'); if (parent.IMIChatInit !=
undefined) { parent.IMIChatInit.chatswitchicon(2); } else {
IMIChatInit.chatswitchicon(2); } }, extractContent: function (s) { var span =
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span.innerText; }, badgecount: function (event) { try { if
(document.getElementById("divchatmain").style.display === 'none') { var count =
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText;
if (count == 0 || count == "") { count = 1; } else { count = parseInt(count) +
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IMIChatInit.clearmsgcards(); var containerDiv =
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list");
if (count > 1) { innerDivs = containerDiv.getElementsByClassName("msg"); if
(innerDivs != undefined) { innerDivsCount = innerDivs.length; for (var i = 0; i
< innerDivs.length; i++) { if ("msg_" + event.data.msgtransid ==
innerDivs[i].id) { duplicate = 1; } } refChild = innerDivs[0]; } } var
cardcount; var checkbadgecount; if (innerDivs == undefined) {
localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", 1); }
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
= "block"; if (duplicate == 0) { if (parseInt(innerDivsCount) == 5) {
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msg')[4]);
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msgclear')[4]);
innerDivsCount = innerDivsCount - 1; } if ((parseInt(innerDivsCount) < 1 &&
event.data.badge_type === undefined) || event.data.badge_type === 2 ||
event.data.badge_type === 3) { var node = document.createElement("div"); var
node1 = document.createElement("div"); var textnode =
document.createTextNode(IMIChatInit.extractContent(event.data.msg)); if
(textnode.data.length > 45) { if (event.data.badge_type === undefined ||
event.data.badge_type === 2) { textnode.data = textnode.data.substr(0, 45) +
"..."; } else { textnode.data = textnode.data; } } node.className = "msg";
node.style = "cursor:pointer;"; node1.className = "msgclear"; node.id = "msg_" +
event.data.msgtransid; // Create a text node node1.id = "msgclear_" +
event.data.msgtransid; node1.style = "clear:both;";
node.addEventListener("click", function () { window.parent.postMessage({ action:
'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id
}, '*'); }); node1.addEventListener("click", function () {
window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid,
proactive_id: event.data.proactive_id }, '*'); }); if (event.data.msg_from !==
undefined && event.data.msg_from !== "") { var span =
document.createElement("span"); //var span span.innerHTML = '' +
event.data.msg_from + ':'; node.appendChild(span); } else if
(event.data.msg_from === undefined || event.data.msg_from == "") { var span =
document.createElement("span"); //var span span.innerHTML = 'New Conversation:';
node.appendChild(span); } node.appendChild(textnode); var height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height; if
(height == "") { height = 70; } if (innerDivsCount == 0) { height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
"150px"; } /* else if (innerDivsCount == 2) { height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
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document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
parseInt(height) + 60 + "px"; } var referenceNode =
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list");
// document.querySelector('#some-element'); if (innerDivsCount == 0) {
referenceNode.appendChild(node); referenceNode.appendChild(node1); } else {
referenceNode.insertBefore(node, refChild); referenceNode.insertBefore(node1,
refChild); if ((window.innerHeight + 100) <
(document.getElementsByClassName("main-unreadchat-cont")[0].style.height)) { var
frame = document.getElementById('chatunread-frame'); var c =
frame.contentDocument || frame.contentWindow.document;
c.getElementsByTagName("body")[0].offsetHeight = '80%';
c.getElementsByTagName("body")[0].style.overflow = "auto"; } } if
(event.data.badge_type === 3) {
document.getElementsByClassName("main-unreadchat-cont")[0].style.height =
"100%"; var frame = document.getElementById('chatunread-frame'); var c =
frame.contentDocument || frame.contentWindow.document;
c.getElementsByClassName("msg")[0].style.maxHeight = "unset"; var frameheight =
c.getElementsByTagName("body")[0].offsetHeight;
document.getElementsByClassName("main-unreadchat-cont")[0].style.height =
frameheight + "px"; } } else if (event.data.badge_type === 4) { var
fullscreen_modal = document.getElementById('imichat-fullscreen-modal');
fullscreen_modal.className = 'imichat-fullscreen-modal imichat-open';
fullscreen_modal.contentWindow.postMessage({ action: 'bind_data', proactive_id:
event.data.proactive_id, threadid: event.data.threadid, msg_from:
event.data.msg_from, msg: event.data.msg, btn_chat_now_open:
IMILocalisation.getValue(_IMIchat_widget_lang,
"proactive_poupup_chat_now_button", "Chat Now"), btn_chat_now_close:
IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_close_button",
"Close") }, "*"); } cardcount =
parseInt(localStorage.getItem(event.data.fingerprint + "_" + _skey +
"_cardcount")) + 1; localStorage.setItem(event.data.fingerprint + "_" + _skey +
"_cardcount", cardcount); localStorage.setItem("fingerprint",
event.data.fingerprint); localStorage.setItem(event.data.fingerprint + "_" +
_skey + "_badgecount", count);
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
= count; if (count > 0) { //to do for ENG-1082 get localisation for chat button
tooltip with count
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label",
"Chat button , " + count + " unread messages"); //ENG-1082 } else {
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label",
"Chat button , " + count + " unread messages"); //ENG-1082 } }
document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display
= (event.data.badge_type === undefined || (event.data.badge_type === 2 ||
event.data.badge_type === 3)) ? "block" : "none"; } } catch (e) {
console.log("badgecount:" + e.msg); } }, message: function (event) { try { if
(event.data.action != null) { if (event.data.action == 'openchat') {
IMIChatInit.openchat(event); } if (event.data.action == 'badgecount') {
IMIChatInit.badgecount(event); } if (event.data.action == 'chatswitchicon') {
IMIChatInit.chatswitchicon(); //event } if (event.data.action ==
'imichat_custom_chat_fields') { if (event.data.type == 'add') { if
(_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined)
{
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](event.data.response);
} } else if (event.data.type == 'update') { if
(_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] !==
undefined) {
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'](event.data.response);
} }//event } if (event.data.action == 'loadstyles') {
IMIChatInit.loadJQuery(_domain_name, function () {
IMIChatInit.loadwidgetStyles(event.data.message); try { if (event.data.message
!= null) { if (_IMIchat_callback_dic['imichat-widget:ready'] !== undefined) {
_IMIchat_callback_dic['imichat-widget:ready'](_attr_key);
console.log("imichat-widget:ready fired"); } //eval('imichatWidgetLoaded();');
if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !==
undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init']();
}// debugger; var widget_data = JSON.parse(event.data.message); hdr_bfp =
widget_data.hdr_bfp; hdr_xtoken = widget_data.hdr_xtoken; hdr_tid =
widget_data.hdr_tid; } } catch (e) { }
IMIChatInit.LaunchProactiveMsgManager(_domain_name, function () { });
IMIChatInit.handleAbandonedChats(); }); } if (event.data.action ==
'closemodelpopup') {
document.getElementById('imichat-fullscreen-modal').className =
'imichat-fullscreen-modal';
document.getElementById('imichat-fullscreen-modal').setAttribute('tabindex',
'-1');
document.getElementById('imichat-fullscreen-modal').setAttribute('aria-hidden',
'true'); } if (event.data.action == 'setsession') {
sessionStorage.setItem(event.data.key, event.data.value); } if
(event.data.action == 'setlocal') { localStorage.setItem(event.data.key,
event.data.value); } if (event.data.action == 'browserstorage') {
document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled


We use cookies to enable best chat experience. Follow these directions to
re-enable cookies specific to your browser type or re-open this website in a
cookie-enabled browser.

"; console.log("Local storage not supported"); } } } catch (e) { } }, resize:
function () { try { var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'resize', width: window.outerWidth
//window.innerWidth//screen.width // document.body.clientWidth }, "*");
IMIGeneral.checkmobile(); } catch (e) { } }, LaunchProactiveMsgManager: function
(domainName, callback) { try { var widget_styles = localStorage.getItem("style_"
+ document.getElementById("divicw").getAttribute("data-bind") + "_" +
window.location.hostname); if (widget_styles == null &&
!JSON.parse(widget_styles).enable_proactive) { callback(); return; } var body =
document.getElementsByTagName('body')[0]; var script =
document.createElement('script'); script.type = 'text/javascript'; script.src =
IMIChatInit.domainName() + '/js/proactive-msg-manager.js';
body.appendChild(script); script.addEventListener('load', function (event) {
console.log('proactive manager loaded;'); var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'proactive-manager-loaded', attrkey:
document.getElementById("divicw").getAttribute("data-bind"), host:
window.location.hostname }, "*"); callback(); }); } catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg); } }, processAbandonedChats:
function (type) { if (!imichatwidget.hasInitiatedChat()) { return; } var
browser_fingerprint = localStorage.getItem("fingerprint"); var url =
IMIGeneral.profileUrl() + "livechats/" + _attr_key + "/customers/" +
browser_fingerprint + "/abandoned?host=" + window.document.URL; url = url +
"&type=" + type; var body = JSON.stringify({ "is_reloaded": false,
"is_closechat": true }); var headers = { 'type': 'application/json', 'fpid':
hdr_bfp, 'Tid': hdr_tid, 'X-Token': hdr_xtoken }; var blob = new Blob([body],
headers); navigator.sendBeacon(url); }, handleAbandonedChats: function () { //
Attach the event keypress to exclude the F5 refresh
//jQuery(window).on('keydown', function (e) { window.addEventListener('keydown',
function (e) { if (e.keyCode == 116) { _IMIchat_IsValidNavigation = true; } });
window.addEventListener("beforeunload", function (e) {
sessionStorage.setItem(_attr_key + "_imichat-reload-check", document.referrer);
console.log(document.referrer); //sessionStorage.setItem("imi_tabid",
Math.random().toString(16).slice(2)); if (_IMIchat_IsValidNavigation !==
undefined && !_IMIchat_IsValidNavigation) {
IMIChatInit.processAbandonedChats("unload"); } }); if
(window.performance.navigation.type == 1) {
IMIChatInit.processAbandonedChats("load"); } }, loadJQuery: function
(domainName, callback) { if (typeof (jQuery) !== 'undefined') { callback();
return; } var body = document.getElementsByTagName('body')[0]; var script =
document.createElement('script'); script.type = 'text/javascript'; script.src =
domainName + '/js/jquery.min.js'; body.appendChild(script);
script.addEventListener('load', function (event) { callback(); }); return; },
on: function (func_name, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } switch (func_name) { case
'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] =
callback; break; } }, checklocalStorage: function () { var test = 'test'; try {
localStorage.setItem(test, test); localStorage.removeItem(test); return true; }
catch (e) { return false; } }, call_previous_chats: function () { try { var
destination = document.getElementById('iframechatwindow').contentWindow; msg = {
"action": "showiframe", "host": window.location.hostname, "chatmobile":
((navigator.userAgent.indexOf("Mobile")) != -1) ? "1" : "0" };
destination.postMessage(msg, domainUrl); } catch (e) { } },
check_clear_session_chats: function () { if (document.referrer ==
sessionStorage.getItem(_attr_key + "_imichat-reload-check")) { return false; }
else if (sessionStorage.getItem(_attr_key + "_imichat-reload-check") ==
undefined) { return true; } else { console.log("Hey, Thanks for visiting
again"); return false; } } }; }(); if (IMIChatInit.checklocalStorage()) {
IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled


We use cookies to enable best chat experience. Follow these directions to
re-enable cookies specific to your browser type or re-open this website in a
cookie-enabled browser.

"; console.log("Local storage not supported"); } var imichatwidget = { // get
hasInitiatedConversation() { // if
(sessionStorage.getItem("imichat_hasinitconvexist") == null) // return false; //
if (sessionStorage.getItem("imichat_hasinitconvexist") == "1") { // return true;
// } else { // return false; // } // }, hasInitiatedChat: function () { if
(sessionStorage.getItem("imichat_hasinitconvexist") == null) return false; if
(sessionStorage.getItem("imichat_hasinitconvexist") == "1") { return true; }
else { return false; } }, show: function () { //$("#divicw").show();return;
document.getElementById("divicw").style.display = 'block'; }, hide: function ()
{ // $("#divicw").hide();return; document.getElementById("divicw").style.display
= 'none'; }, /* test:function() {
if(sessionStorage.getItem("imichat_hasinitconvexist")==null) return false;
if(sessionStorage.getItem("imichat_hasinitconvexist")=="1") { return true; }
else { return false; } },*/ maximizeWindow: function () {
IMIChatInit.chatswitchicon(1); IMIChatInit.resize();
IMIChatInit.call_previous_chats(); return; }, minimizeWindow: function () {
return IMIChatInit.chatswitchicon(0); }, init: function (jsondata, callback) {
if (typeof callback != 'function') { console.error('function was expected.');
return; } var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata,
type: 'add' }, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] = callback; },
update: function (jsondata, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata,
type: 'update' }, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] = callback; },
on: function (func_name, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } switch (func_name) { case
'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] =
callback; break; } } }; /* function imichatWidgetLoaded(){imi
imichatwidget.maximizeWindow(); }*/ Top
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