technology.davies-group.com
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Submitted URL: http://servicetick.com/
Effective URL: https://technology.davies-group.com/technology/customer-experience/
Submission Tags: tranco_l324
Submission: On May 29 via api from DE — Scanned from DE
Effective URL: https://technology.davies-group.com/technology/customer-experience/
Submission Tags: tranco_l324
Submission: On May 29 via api from DE — Scanned from DE
Form analysis 3 forms found in the DOM
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MAKE YOUR CUSTOMERS YOUR BIGGEST FANS
MAKE YOUR CUSTOMERS YOUR BIGGEST FANS
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WE GET IT. YOUR CUSTOMERS ARE YOUR BUSINESS.
Our Customer Experience solutions can help you to create an organisation-wide
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From basic customer service to customer recovery, our Customer Experience
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Customer feedback is the secret weapon for improving CX. We can help you to
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Our fully customisable CX analytics dashboard includes KPI tracking capabilities
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Give your team the power to turn insights into results by providing transparent
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if they know what customers think.
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With social media acting as a global soapbox, it can be as much of a blight as a
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Our Social Media Tracker can help you to provide impeccable customer service and
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MEET BEDROCK – OUR CUSTOMER EXPERIENCE PLATFORM
Customer experience can make or break your business. To remain competitive you
must deliver the best customer experience within your power.
To do that, you need to know exactly what your customers think and feel about
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CHALLENGES WE CAN HELP YOU CRACK
If you’re looking for a solution but not too sure where to start, here are some
examples of particular challenges our CX technology can help you overcome – and
fast.
OUR SOLUTIONS
CUSTOMER RECOVERY
We can help you to quickly identify and resolve instances of customer
dissatisfaction, so every bad experience delivers a positive outcome – reducing
complaints, creating advocates and winning back business.
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Our customer-focused technology can help your business get it right when it
matters – we can help give your customers a voice through surveys and insights
and optimising your working processes to offer more seamless CX.
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We have solutions that can guarantee FCA Compliance and Treat Customers Fairly
regulations are not just met but made super simple for you too.
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Maximise positive customer interactions for superior CX. Customer service is
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‘We’ve always had confidence that our customer service levels were at the higher
end of the performance scale. But now with a refreshed strategy in place,
allowing us to increase our focus on the customer even further, we wanted a
robust solution to help us understand our performance, highlight areas of
improvement and champion great results at the same time.’ Alun Williams
Commercial Director for Savings, Shawbrook Bank
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SOLUTIONS TO SUPPORT SPECIFIC BUSINESSES AND SPECIFIC ROLES
If you’re not sure where to start, but are looking to make positive changes
within a certain business or department, then we’ve got you covered.
With CX solutions tailored to:
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CUSTOMER EXPERIENCE
CALLING ALL INSIGHT MANAGERS: DO YOUR REPORTS MATTER?
The way you share results of your insight programmes can make all the
difference, so how you interpret these outcomes and turn them into actions that
matter is important. But before you begin collating data for your report, there
are a few things to consider.
Read on
CUSTOMER EXPERIENCE
HOW DATA-DRIVEN MARKETING CAN POSITIVELY IMPACT YOUR CX STRATEGY
Customer experience (CX) is not just a buzzword, but a critical competitive
differentiator. It’s the golden thread that weaves through every customer
interaction, shaping perceptions, influencing decisions, and fostering loyalty.
As such, a stellar CX is no longer a nice-to-have, but a must-have.
Read on
CUSTOMER EXPERIENCE
SOLICITED OR UNSOLICITED CUSTOMER FEEDBACK: WHICH IS MORE VALUABLE FOR YOUR
BUSINESS?
There is a myriad of ways in which companies request feedback from their
customers – focus groups, customer panels, CSAT or NPS surveys and customer
interviews. In all of these it is the business that is initiating the process
and so these are examples of solicited feedback.
Read on
CUSTOMER EXPERIENCE
WAKE-UP CALL: THE CONSEQUENCES OF IGNORING CUSTOMER FEEDBACK
In today’s cutthroat world of business, staying attuned to the voice of your
customers is more important than ever. Ignoring their feedback could spell
disaster for your enterprise, potentially leading to dwindling sales and
shrinking profits. While the saying, “the customer is always right,” may not
hold true in every situation, it is essential to pay heed to their opinions and
take their feedback into account.
Read on
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