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PATIENTS AND VISITORS

417.347.1111


PATIENTS AND VISITORS

We want you to feel like an honored guest at Freeman, whether you're preparing
for a test, procedure, or stay in the hospital; planning to visit a loved one or
looking for a doctor or specialist. Your needs always come first — if there's
anything we can do to make your experience more pleasant, please call
417.347.1111.

 


 


BEFORE YOUR VISIT

 * Preregistration
 * Parking
 * Advance Medical Directives
 * Patient Rights and Responsibilities
 * Patient Safety
 * What to Bring

Preregistration

Print and complete the preregistration form. Take the completed form to the
admissions desk at either Freeman West or Freeman Neosho, prior to your
appointment.

Freeman respects the sensitive nature of your healthcare information. We are
required by law to:

 * Make sure that medical information that identifies you is kept private.
 * Give you this notice of our legal duties and privacy.
 * Follow the terms of the notice that is currently in effect.

The Notice of Privacy Practices (Aviso de Practicas de Privacidad) describes how
your protected health information may be used and disclosed and how you can get
access to this information.

By accepting below, I agree that I have read and understand the above
information. I also acknowledge that I have had the opportunity to read/print
the Freeman Health System Notice of Privacy Practices.

For questions or information please contact Freeman Admissions at 417.347.4929,
available 24/7.

Download Preregistration Form

Parking

FREEMAN WEST

Near the main and emergency entrances, on the top level of the parking deck, and
in the lot across from the Ball Medical Building on McIntosh Circle Drive

FREEMAN HEART & VASCULAR INSTITUTE

Near the main entrance of the Heart Institute and on the hill to the east

FREEMAN EAST

Near the Admitting entrance and just south of the Conference Center entrance

Advance Medical Directives


DOES YOUR FAMILY KNOW YOUR WISHES?

Have you shared your preferences regarding medical treatment in the event you
become incapacitated or unable to express your wishes? Advance medical
directives can protect your rights if you ever become mentally or physically
unable to choose or communicate your wishes regarding medical treatment. It is
your right, as a competent adult, to accept or refuse medical care or treatment.

Why file an advance medical directive?
An advance medical directive protects your right to make medical choices when
you cannot speak for yourself. It also assists your family by allowing them to
know what your wishes are, and it provides guidelines for the physicians and
healthcare providers who are taking care of you. Advance medical directives
enable you to communicate your feelings about:

 * Cardiopulmonary resuscitation (CPR) – used to restore stopped breathing
   and/or heartbeat.
 * Respirators/ventilators – machines used to keep patients breathing.
 * Dialysis – a method of cleaning a patient’s blood by machine when kidneys no
   longer work properly.
 * Intravenous therapy (IV) – used to provide water and/or medication through a
   tube placed in the vein.
 * Feeding tube – inserted through the nose and throat to provide nutrition when
   patients can no longer eat normally.

What kinds of advance medical directives are recognized in Missouri?
Living will: These written instructions, explaining your wishes regarding
healthcare and treatment take effect while you are alive but unable to speak for
yourself. A living will requires your witnessed signature and is only effective
if you have a terminal condition.

Durable power of attorney: This is a written document in which you name a
person(s) as an agent or proxy to make decisions for you regarding healthcare
treatment when you become unable to do so. In addition, you can state in your
advance medical directive your wishes regarding donation of specific organs,
bone or tissue for transplantation in the event of your death. A durable power
of attorney requires your witnessed and notarized signature.
English durable power of attorney form (page 2 of document)
Spanish durable power of attorney form (page 2 of document)

Important note: Advance medical directives do not take effect while you are able
to communicate your wishes regarding healthcare treatment.

How do I create advance medical directives?

 * Print advance medical directives form:
   * English advance medical directives
   * Spanish advance medical directives
 * If you are a patient in the hospital, please ask your physician or nurse for
   assistance. 
 * Put your wishes in writing and be as specific as possible. Forms are
   available on our website and from Admissions for your use.
 * Sign and date your advance medical directives and have them witnessed and
   notarized, where appropriate.
 * Give your physician a copy to keep as part of your medical record.
 * Discuss your advance medical directives with family and friends and give
   copies to those who are likely to be notified in case of an emergency.
 * Review your advance medical directives regularly and make any changes when
   necessary.
 * Remember to inform your physician, family, and proxy or agent of any changes.
   You may revoke or revise either type of advance medical directive at any
   time, either orally or in writing. Freeman will honor your wishes as stated
   in a properly executed document.

Keep a card in your wallet stating that you have an advance medical directive
and where to find it. Please print a wallet card or obtain one from Freeman
Admissions.

Patient Rights and Responsibilities
 * Patient Rights Booklet
 * Patient Rights Booklet (Spanish Version) 

 


A PATIENT HAS THE RIGHT:

 * To participate in the development and implementation of his/her plan of care;
 * Or for his/her representative/support person (as allowed under state law) to
   make informed decisions  rights include being informed of his/her health
   status, being involved in care planning and treatment, and being able to
   request or refuse treatment. This right must not be construed as a mechanism
   to demand the provision of treatment or services deemed medically unnecessary
   or inappropriate.
 * To formulate advance directives and have hospital staff and practitioners who
   provide care in the hospital comply with these directives.
 * To have a family member or representative of his/her choice and his/her own
   physician notified promptly of his/her admission to the hospital.
 * To be informed of visitation rights and to choose who may visit him/her
   during his/her inpatient stay, regardless of whether the visitor is a family
   member, a spouse, a domestic partner (including same-sex domestic partner), a
   friend or other type of visitor, as well as the right to withdraw such
   consent to visitation at any time, and the right for a support person to be
   identified who, for incapacitated persons, can make the visitation decisions
   given to patients.
 * To personal privacy.
 * To receive care in a safe setting.
 * To be free from all forms of abuse or harassment.
 * To the confidentiality of his/her clinical records.
 * To access information contained in his/her clinical records within a
   reasonable time frame. The hospital must not frustrate the legitimate efforts
   of individuals to gain access to their own medical records and must actively
   seek to meet these requests as quickly as its record keeping system permits.
 * To be free from restraints of any form that are not medically necessary or
   are used as a means of coercion, discipline, convenience or retaliation by
   staff.
 * To be fully informed of and to consent or refuse to participate in any
   unusual, experimental or research project without compromising his/her access
   to services.
 * To know the professional status of any person providing his/her care or
   services.
 * To know the reasons for any proposed change in the professional staff
   responsible for his/her care.
 * To know the reasons for his/her transfer either within or outside the
   hospital.
 * To know the relationship(s) of the hospital to other persons or organizations
   participating in the provision of his/her care.
 * To access to the cost, itemized when possible, of services rendered within a
   reasonable period of time.
 * To be informed of the source of the hospital’s reimbursement for his/her
   services, and of any limitations which may be placed upon his/her care.
 * To be informed of the right to have pain treated as effectively as possible.
 * To request or have a representative request a discharge planning evaluation.
 * To seek review by the Quality Improvement Organization (QIO) for quality of
   care issues, coverage decisions, and to appeal a premature discharge, please
   contact KEPRO at 855.408.8557.
 * To file a complaint or grievance.
    

The patient’s family has the right to give informed consent for donation of
organs and tissues if patient meets eligibility requirements and no First Person
Consent is present.

For security purposes, certain areas of this facility may be under video
surveillance and may be temporarily recorded. Security camera placement has been
made with sensitivity to a patient’s right to personal privacy.


AS A PATIENT, YOU HAVE THE RESPONSIBILITY:

TO PROVIDE INFORMATION

 * Provide accurate and complete information concerning your current health
   status, complaints, past medical history and all other matters that may
   affect medical treatment.
 * Communicate to your physician or healthcare provider whether or not you
   understand the course of your medical treatment and what is expected of you.
 * Inform your healthcare provider that you do not wish to be photographed for
   educational purposes or medical documentation, unless required by law.

TO PARTICIPATE IN TREATMENT

 * Follow the treatment plan established by your physician, including
   instructions from nurses and other healthcare professionals as they carry out
   the physician’s orders.
 * Take responsibility for your actions and the consequences, should you refuse
   treatment, not follow physician’s orders or leave the hospital against the
   advice of your physician.
 * Inform your physician and healthcare provider if you wish to change your
   advance medical directive.

TO FOLLOW THE RULES

 * Be considerate of the rights of other patients and hospital personnel.
 * Be respectful of hospital property.
 * Follow hospital policies and procedures:
    - Tobacco use of any type is strictly prohibited on all Freeman Health
   System properties; nicotine replacement options are offered for all admitted
   patients.
   - Mandatory check by hospital maintenance personnel of all personal
   electrical appliances (hair dryer, electric razor, etc.) before use in the
   hospital.


OTHER RESPONSIBILITIES

Patients should ensure the fulfillment of financial obligations related to
hospital care within a reasonable period of time and take personal
responsibility for arrangement, payment and liability of any private duty care.

Any time your family feels you may need emergent care while hospitalized, they
may call the hospital’s FIRST Team (Freeman Immediate Response Stabilization
Team) by dialing the operator. In addition, the hospital encourages patients
and/or their family


QUESTIONS OR CONCERNS?

If you have any questions regarding these rights, concerns about safety issues,
concerns about a possible rights violation or a grievance you wish to file in
regard to your care, please ask to speak with a nurse manager of the unit where
you are a patient or contact Patient Relations at 417.347.4940. Grievances will
be addressed by a Patient Relations member within seven (7) business days of
receipt from the patient or nurse manager. You may also lodge a grievance
directly by contacting the Missouri Department of Health and Senior Services,
Bureau of Hospital Standards at PO Box 570, 920 Wildwood Drive, Jefferson City,
MO 65102-0570 or 573.751.6303 or 800.392.0210. In Kansas, contact the Kansas
Department of Aging and Disability at 503 S. Kansas Avenue, Topeka, KS 66603 or
800.842.0078. In Oklahoma, contact the Oklahoma State Department of Health at
1000 NE 10th Street, Oklahoma City, OK 73117 or 800.747.8419.


NONDISCRIMINATION POLICY

Discrimination in provision of services is prohibited by law. The Missouri
Department of Social Services and Freeman provide services on a
nondiscriminatory basis. If you believe that you have been discriminated against
because of your race, color, sex, religion, national origin, age, or disability,
you may file a complaint directly with this facility, with the Department of
Health and Human Services (800.368.1019) or with the Department of Social
Services, Office of Civil Rights (PO Box 1527, Jefferson City, MO 65102;
800.776.8014). 

 * Notice of Non-discrimination 
 * Notice of Non-discrimination (Spanish version)


 


LANGUAGE ASSISTANCE

Please note: language interpretation services are provided free of charge for
our patients at any Freeman location.
Please contact an Admissions representative or nurse if you are in need of
language assistance or call 417.347.1111 (TTY: 1.800.682.8786).
View notice of assistance services (PDF).

Patient Safety

We want to make your stay as safe and worry-free as possible. In order to
accomplish this we need your participation.


PATIENT IDENTIFICATION

Each patient at Freeman receives an identification bracelet. It tells hospital
staff who you are at a glance and helps track your hospital information during
your stay.

 * Check your ID bracelet for correct information.
 * Wear your ID bracelet during your entire hospital stay.
 * Make sure hospital staff check your ID bracelet before performing any test or
   procedure.
 * Expect Freeman staff to use at least two identifiers (name, date of birth,
   etc.) to verify your identity at every interaction. This ensures we match the
   right patient with the right care.


FALL PREVENTION

We want to help you move about safely and easily. Don't hesitate to call the
staff for assistance.

 * Ask for help by using your call button. Request help anytime—especially at
   night when it is dark or when you are groggy or sleepy.
 * If the side rails on your bed are up, this is a reminder for you to stay in
   bed. Call for assistance if you want to get up.
 * Use your call button if your nurse has instructed you to call for assistance
   when getting out of or into bed, moving to or from your chair, or walking to
   and from the restroom.
 * Keep the bed in the low position so your feet touch the floor when you sit on
   the edge of the bed.
 * Rest on the side of the bed before standing.
 * Wear nonskid shoes or socks to prevent slipping.
 * If possible, please ask a family member to stay overnight with you at the
   hospital.


SURGICAL SAFETY

Cleaning your skin before surgery can help decrease the risk of infection at the
surgical site.

 * Showering every day for 1 week before your procedure with a standard soap or
   a special antimicrobial soap helps reduce micro-organisms on your skin.
 * On the night before your surgery, please sleep on freshly laundered sheets
   (after your shower) and wear freshly laundered clothing to bed.
 * Use chlorhexidine gluconate (CHG) prep cloths and follow the "Preparing the
   skin before surgery" handout if provided by your doctor.
 * Use an antiseptic mouth rinse to gargle each morning and evening 1 week
   before surgery. This helps reduce germs in your mouth and throat to help
   prevent pneumonia after surgery.
 * Freeman follows the strictest medical guidelines to ensure surgeries are
   performed on the proper area(s) of the body. As added safety precautions:
 * If you are a patient undergoing a surgery specific to the left or right side
   of the body, you will be asked to mark your body with a marker on the
   operation area.
 * As an additional means of confirmation, you will be asked to tell us about
   your operation and indicate the body area scheduled for surgery prior to your
   procedure.
 * Don't hesitate to ask questions regarding your surgery.


SKIN HEALTH

You will have a healthier stay by lying in different positions. To prevent skin
sores, reposition yourself in bed every two hours.


HAND HYGIENE

One of the ways our healthcare professionals provide a safe environment in which
to heal is to clean their hands with soap and water or alcohol hand-wash product
before and after caring for you.

You can do your part by cleaning your hands with soap and water or an alcohol
hand care product before and after you eat. Remember: clean your hands with soap
and water, not alcohol, after using the restroom.


RESPIRATORY CARE

You expel germs into the air whenever you sneeze or cough. Help prevent the
spread of infection by following these steps:

 * Turn away from others before sneezing or coughing.
 * Cover your mouth and nose with a tissue when sneezing or coughing.
 * Discard the tissue in the trash.
 * If you do not have a tissue available, sneeze or cough into your upper
   sleeve, not into your hands.
 * Always clean your hands after sneezing or coughing.


IMPORTANT NOTE

 * After surgery, harmful secretions can accumulate in your lungs. Deep
   breathing exercises can help prevent this accumulation and speed your
   recovery.
 * Your nurses will help remind you to turn, cough and breathe deeply as often
   as every hour.
 * You will also be asked to use a spirometer, a tool that helps avoid lung
   problems, every hour when awake.


MEDICATION 

Our goal is to safely and effectively administer the medications that have been
ordered for you. We adhere to quality standards and strict procedures to assure
you receive the right medication, in the right amount, at the right time, and in
the right manner. Patients and families can help by following a few simple
guidelines.

 * Make sure your healthcare professional checks your ID bracelet before giving
   you any medication.
 * Inform the nursing staff about medications you normally take at home and ask
   whether you should continue such medications while in the hospital.
 * For your safety, do not take any medications you bring to the hospital unless
   instructed to do so by your nurse.
 * Know the medications you take while in the hospital and ask questions until
   you are completely satisfied that you are receiving the correct medication.
 * Stay informed about the times you should receive each of your medications.
   Alert the nursing staff if you feel these times are not accurately observed.
 * Double-check with the nursing staff to make sure they know all of your food
   and medication allergies.
 * Observe the appearance of your medications when you receive them. If
   something does not seem right—the color, shape, or the manner in which the
   medication is administered—ask your nurse to check it.

Know the plan for administering medications and never hesitate to ask questions.
Always keep a list of your medications with you. Be sure to note purposes,
dosages, instructions and names of drugs.

What to Bring

When you visit the hospital, having essential information on hand reduces stress
and makes your visit more pleasant.


PLEASE BRING THE FOLLOWING

 * A list or chart of current medications you're taking. You may bring the
   bottles with you for reference.
 * Insurance, Medicare, and/or Medicaid card(s)
 * Photo ID such as driver's license, passport, employee photo ID badge,
   military ID, or government-issued identification
 * Military medical card
 * A copy of your advance medical directives
 * Employer information for workers' compensation claims
 * Guarantor (person responsible for the bill) information; this information may
   change due to divorce or custody issues
 * Automobile insurance card (in cases of automobile accident)
 * Test order from physician
 * Attending physician information
 * Pre-authorization and/or referrals
 * Financial means to cover any patient-responsible balances such as co-payment
   or deductibles. In addition to cash and personal checks, we accept most major
   credit cards, including MasterCard, Visa, Discover and American Express.
 * Freeman provides patient gowns, nonskid socks and personal hygiene items;
   however, many patients prefer to bring their own items from home. The list
   below may be helpful in preparing for your hospital stay.
 * Bathrobe
 * Comfortable, loose-fitting pajamas for each day
 * Comfortable, loose-fitting clothes to wear home
 * Undergarments, socks, and nonskid slippers or shoes
 * Eye glasses, contacts, or hearing aids
 * Personal toiletry items
 * Entertainment (books, magazines, etc.)
 * Photos or personal items

We understand that patients need to bring items such as eyeglasses, dentures and
hearing aids. Ask the nursing staff to label items such as clothing, canes,
walkers, wheelchairs, hearing aids/cases, eyeglasses/cases and denture cups.


WHAT NOT TO BRING

Freeman cannot be responsible for items not turned over to the hospital staff
for safekeeping. For your protection, please do not bring the following:

 * Valuable jewelry, electronic equipment, etc.
 * Large amounts of cash
 * Credit cards (other than those needed for co-pays and deductibles)


PROTECT YOUR VALUABLES

Follow these tips to protect your belongings:

 * Do not put eyeglasses, dentures, or other valuables on meal trays, in your
   bed, or in pillowcases—they could be removed from your room by mistake if
   mixed in with in with dirty dishes or laundry.
 * Keep eyeglasses in their case when not in use (to avoid breakage or loss).
 * Use only designated containers for dentures and hearing aids.
 * Use the hospital safe to secure your valuables until you leave the hospital.


DURING YOUR STAY

 * ATM
 * Entrance Closings
 * Freeman Gift Gallery
 * Cafeteria and Nutrition Services
 * Patient Rights and Responsibilities
 * Placing Phone Calls
 * Spiritual Care
 * Tobacco-Free Policy
 * Visiting Hours

ATM

For your convenience, an ATM is available at the main entrance of Freeman West
and Freeman East near the information desk.

Entrance Closings
 * For your safety, doors are locked from 9:00 pm – 5:00 am
 * Freeman West: Main and Emergency entrances open at all times
 * Freeman East: Admitting entrance open at all times

Freeman Gift Gallery

Have a friend or family member staying at Freeman West or Freeman Neosho? Visit
our gift gallery to purchase flowers, balloons, chocolates, stuffed animals and
more. Free delivery to patient rooms is available. Delivery hours are 8:00 am –
3:30 pm Monday – Friday. Weekend orders will not be delivered until the
following Monday after 8:00 am. Please note: Due to infection control concerns,
flowers and plants are not permitted in Intensive Care Unit.

To order a gift and have it delivered to a patient room, please call
417.347.4651.

Please note: Freeman is committed to protecting the privacy of our patients and
the confidentiality of their medical information. Sometimes, patients don't want
other people to know they are in the hospital, and they request that we keep
their identities confidential. Because we cannot confirm or deny confidential
patients' presence in our hospital, we cannot deliver flowers, gifts or cards to
them. Thank you for understanding our efforts to comply with federal Health
Insurance Portability and Accountability Act regulations.

Browse our constantly changing selection of fun and thoughtful gifts including:

 * Fresh flowers and plants
 * Gourmet candies
 * Jewelry and accessories
 * Handbags
 * Books
 * New baby and sibling gifts
 * Collectibles
 * Home décor

 

Store hours

Freeman West Gift Gallery
417.347.4651 
8:00 am – 5:00 pm Monday – Wednesday, Friday
8:00 am – 8:00 pm Thursday
10:00 am– 2:00 pm Saturday
Closed Sunday

Freeman volunteers staff the retail outlets. All proceeds from Freeman Gift
Gallery sales support Freeman Auxiliary, which provides numerous services to our
patients and community organizations. Click here to learn more about Freeman
Auxiliary and volunteering at Freeman.


Cafeteria and Nutrition Services


FREEMAN UNDERSTANDS THE IMPORTANCE OF A HEALTHY DIET. AT EACH OF OUR HOSPITALS,
WE PROUDLY OFFER A WIDE RANGE OF DELICIOUS MEAL SELECTIONS HAND-PICKED BY OUR
EXPERT TEAM OF REGISTERED DIETITIANS.

In the cafeteria, you may choose from an array of meal options, including
home-style entrées, hot sandwiches, salads made with locally-grown produce and
grab-and-go cold foods and beverages. For those with a sweet-tooth, we offer
fresh fruits and homemade desserts each day.

We offer our inpatient guests a variety of menus that are designed to meet
doctor-prescribed diets and nutritional needs. We make every effort to
accommodate personal meal preferences.

At each hospital, vending machines with sandwiches, snacks, soda, coffee and
water are available 24 hours a day.


FREEMAN WEST CAFETERIA

Freeman West kitchen and cafeteria serve approximately 1,100 people in our
cafeteria and provide 600 meals to patients each day from recently expanded
facilities. The servery – a food court-style space where guests select their
meals – includes traditional home-style favorites, hand-stretched pizzas,
grilled sandwiches, tossed to order salads, and made to order meals. Our new
eco-friendly kitchen, stocked with Energy Star appliances and low-flow faucets,
will transform food preparation while reducing energy consumption.

Freeman West offers hotel-style room service, empowering patients to enjoy the
meals at the time of their choosing. Each room service meal will be prepared to
order and delivered piping hot to the patient’s bedside. Patients on special
diets may have restricted menu selections. Meal service is available from 6:30
am to 7:00 pm. To order, dial 3663 (FOOD). Your meal will be delivered within 45
minutes.


FREEMAN WEST CAFETERIA

 * Food court with home-style favorites, grill selections, pizza, salad,
   sandwiches and more
 * Hotel-style room service for patients
 * Open 7 days a week
 * 6:30 am – 7:30 pm


THE DAILY GRIND AT FREEMAN WEST

 * Coffee, tea and blended beverages, as well as pastries, salads and sandwiches
 * Open 7 days a week
 * 6:00 am – 9:00 pm


FREEMAN EAST CAFETERIA

 * Monday-Friday, closed holidays
 * Breakfast: 7:00 am – 10:00 am
 * Lunch: 11:00 am – 2:00 pm


FREEMAN NEOSHO FLOWER BOX CAFÉ

 * Monday-Friday, closed holidays
 * Breakfast, lunch, and dinner: 7:00 am – 7:00 pm

Patient Rights and Responsibilities
 * Patient Rights Booklet
 * Patient Rights Booklet (Spanish Version) 

 


A PATIENT HAS THE RIGHT:

 * To participate in the development and implementation of his/her plan of care;
 * Or for his/her representative/support person (as allowed under state law) to
   make informed decisions  rights include being informed of his/her health
   status, being involved in care planning and treatment, and being able to
   request or refuse treatment. This right must not be construed as a mechanism
   to demand the provision of treatment or services deemed medically unnecessary
   or inappropriate.
 * To formulate advance directives and have hospital staff and practitioners who
   provide care in the hospital comply with these directives.
 * To have a family member or representative of his/her choice and his/her own
   physician notified promptly of his/her admission to the hospital.
 * To be informed of visitation rights and to choose who may visit him/her
   during his/her inpatient stay, regardless of whether the visitor is a family
   member, a spouse, a domestic partner (including same-sex domestic partner), a
   friend or other type of visitor, as well as the right to withdraw such
   consent to visitation at any time, and the right for a support person to be
   identified who, for incapacitated persons, can make the visitation decisions
   given to patients.
 * To personal privacy.
 * To receive care in a safe setting.
 * To be free from all forms of abuse or harassment.
 * To the confidentiality of his/her clinical records.
 * To access information contained in his/her clinical records within a
   reasonable time frame. The hospital must not frustrate the legitimate efforts
   of individuals to gain access to their own medical records and must actively
   seek to meet these requests as quickly as its record keeping system permits.
 * To be free from restraints of any form that are not medically necessary or
   are used as a means of coercion, discipline, convenience or retaliation by
   staff.
 * To be fully informed of and to consent or refuse to participate in any
   unusual, experimental or research project without compromising his/her access
   to services.
 * To know the professional status of any person providing his/her care or
   services.
 * To know the reasons for any proposed change in the professional staff
   responsible for his/her care.
 * To know the reasons for his/her transfer either within or outside the
   hospital.
 * To know the relationship(s) of the hospital to other persons or organizations
   participating in the provision of his/her care.
 * To access to the cost, itemized when possible, of services rendered within a
   reasonable period of time.
 * To be informed of the source of the hospital’s reimbursement for his/her
   services, and of any limitations which may be placed upon his/her care.
 * To be informed of the right to have pain treated as effectively as possible.
 * To request or have a representative request a discharge planning evaluation.
 * To seek review by the Quality Improvement Organization (QIO) for quality of
   care issues, coverage decisions, and to appeal a premature discharge, please
   contact KEPRO at 855.408.8557.
 * To file a complaint or grievance.
    

The patient’s family has the right to give informed consent for donation of
organs and tissues if patient meets eligibility requirements and no First Person
Consent is present.

For security purposes, certain areas of this facility may be under video
surveillance and may be temporarily recorded. Security camera placement has been
made with sensitivity to a patient’s right to personal privacy.


AS A PATIENT, YOU HAVE THE RESPONSIBILITY:

TO PROVIDE INFORMATION

 * Provide accurate and complete information concerning your current health
   status, complaints, past medical history and all other matters that may
   affect medical treatment.
 * Communicate to your physician or healthcare provider whether or not you
   understand the course of your medical treatment and what is expected of you.
 * Inform your healthcare provider that you do not wish to be photographed for
   educational purposes or medical documentation, unless required by law.

TO PARTICIPATE IN TREATMENT

 * Follow the treatment plan established by your physician, including
   instructions from nurses and other healthcare professionals as they carry out
   the physician’s orders.
 * Take responsibility for your actions and the consequences, should you refuse
   treatment, not follow physician’s orders or leave the hospital against the
   advice of your physician.
 * Inform your physician and healthcare provider if you wish to change your
   advance medical directive.

TO FOLLOW THE RULES

 * Be considerate of the rights of other patients and hospital personnel.
 * Be respectful of hospital property.
 * Follow hospital policies and procedures:
    - Tobacco use of any type is strictly prohibited on all Freeman Health
   System properties; nicotine replacement options are offered for all admitted
   patients.
   - Mandatory check by hospital maintenance personnel of all personal
   electrical appliances (hair dryer, electric razor, etc.) before use in the
   hospital.


OTHER RESPONSIBILITIES

Patients should ensure the fulfillment of financial obligations related to
hospital care within a reasonable period of time and take personal
responsibility for arrangement, payment and liability of any private duty care.

Any time your family feels you may need emergent care while hospitalized, they
may call the hospital’s FIRST Team (Freeman Immediate Response Stabilization
Team) by dialing the operator. In addition, the hospital encourages patients
and/or their family


QUESTIONS OR CONCERNS?

If you have any questions regarding these rights, concerns about safety issues,
concerns about a possible rights violation or a grievance you wish to file in
regard to your care, please ask to speak with a nurse manager of the unit where
you are a patient or contact Patient Relations at 417.347.4940. Grievances will
be addressed by a Patient Relations member within seven (7) business days of
receipt from the patient or nurse manager. You may also lodge a grievance
directly by contacting the Missouri Department of Health and Senior Services,
Bureau of Hospital Standards at PO Box 570, 920 Wildwood Drive, Jefferson City,
MO 65102-0570 or 573.751.6303 or 800.392.0210. In Kansas, contact the Kansas
Department of Aging and Disability at 503 S. Kansas Avenue, Topeka, KS 66603 or
800.842.0078. In Oklahoma, contact the Oklahoma State Department of Health at
1000 NE 10th Street, Oklahoma City, OK 73117 or 800.747.8419.


NONDISCRIMINATION POLICY

Discrimination in provision of services is prohibited by law. The Missouri
Department of Social Services and Freeman provide services on a
nondiscriminatory basis. If you believe that you have been discriminated against
because of your race, color, sex, religion, national origin, age, or disability,
you may file a complaint directly with this facility, with the Department of
Health and Human Services (800.368.1019) or with the Department of Social
Services, Office of Civil Rights (PO Box 1527, Jefferson City, MO 65102;
800.776.8014). 

 * Notice of Non-discrimination 
 * Notice of Non-discrimination (Spanish version)


 


LANGUAGE ASSISTANCE

Please note: language interpretation services are provided free of charge for
our patients at any Freeman location.
Please contact an Admissions representative or nurse if you are in need of
language assistance or call 417.347.1111 (TTY: 1.800.682.8786).
View notice of assistance services (PDF).



Placing Phone Calls
 * You may reach a patient room by dialing 347 + the room number
 * To place calls outside the hospital, dial 9 + the telephone number
 * Cell phones may be used in waiting areas, cafeterias and courtyards.
 * Please note: due to the possibility of electronic interference with medical
   equipment, the use of cell phones is prohibited in all other areas

Spiritual Care


PROVIDING CARE AND COMFORT

The mission of Freeman Pastoral Care is to offer spiritual care, comfort and
support to patients and their loved ones.

Our chaplains are available to pray with you and provide spiritual counsel. You
may request a chaplain at any time by notifying your nurse or having the
hospital operator page a chaplain for you.

Bibles and other spiritual literature may be brought to your room upon request.
To receive such materials, simply ask your nurse or one of the chaplains.
Baptisms and communion can be arranged and performed by our staff, or we will be
happy to contact your own clergy to help arrange for these sacraments or other
services.


REACH A CHAPLAIN

A chaplain is on call 24 hours a day, seven days a week to provide spiritual
care and emotional support for you and your family. If we can assist in any way,
please call us.

 * Freeman West – 417.347.6627
 * Freeman East – 417.347.4404
 * Freeman Neosho – 417.455.4362
 * Nights and weekends – 417.347.1111


INTERFAITH CHAPEL LOCATIONS

Each of our hospitals provides a chapel for reflection, prayer and meditation.
Patients, family and friends are welcome to use the chapels, which are open for
prayer and reflection at all times. Your nurse or chaplain can direct you to the
chapel in your facility.

 * Freeman West – central hospital second floor corridor
 * Freeman East – third floor
 * Freeman Neosho – second floor

Tobacco-Free Policy


NO SMOKING

Please note that Freeman Health System is tobacco-free.

 * Tobacco use of any kind is strictly prohibited on all Freeman properties.
 * This policy applies to all employees, patients and visitors, and includes
   parking lots.
 * There are no designated smoking areas at Freeman facilities.

We offer nicotine replacement options to all admitted patients. Smoking
cessation programs are offered through Ozark Center, 417.347.7600.

Visiting Hours


OVERNIGHT VISITORS

If you plan to stay in the hospital overnight to care for or be close to a loved
one, please register at the nurses' station on your floor. Your cooperation
helps us ensure the safety of patients, visitors and staff.


INTENSIVE CARE

 * 8:00 am - 6:00 pm
 * Limited to 2 visitors per patient at a time
 * Children under 12 not allowed


MATERNITY CENTER

Birthing Center

 * Limit of two visitors at a time while in Labor and Delivery. Visitors may
   switch out at any time.
 * No children under 18 allowed in Labor and Delivery.

Postpartum:

 * Postpartum visiting hours: 7:00 am - 10:00 pm
 * Limit of four visitors at a time. Visitors may switch out at any time.
 * Spouse or designated loved one may visit anytime and stay overnight
 * Siblings may visit during visiting hours


NEONATAL INTENSIVE CARE UNIT (NICU)

 * Two banded visitors may visit at any time
 * One guest may visit at a time when accompanied by a banded parent/guardian
 * All visitors will be required to perform a two-minute scrub prior to entering
   the NICU


GOING HOME

 * Admitting and Discharge Lounge
 * Freeman Health Essentials
 * QuickMeds Pharmacy™
 * Request a Medical Record
 * Patient Experience

Admitting and Discharge Lounge


COMFORT, CONVENIENCE AND CARE

The Admitting and Discharge Lounge at Freeman West provides a private, relaxing
environment for patients entering or leaving the hospital. While not everyone
will be admitted or discharged through the lounge, it offers an extra measure of
comfort, convenience and care to guests waiting for a room or ride home.

Waiting is never easy, but the Admitting and Discharge Lounge helps make that
time as pleasant as possible. Two-story windows surround the lounge so guests
may enjoy natural sunlight and a view while receiving quality care.


COMFORT

 * Recliners
 * Televisions
 * Meals
 * Beverages
 * Reading materials
 * Blankets and pillows
 * Seats for family members
 *  


CONVENIENCE

 * Personal lockers for patients’ belongings
 * QuickMeds Pharmacy pick-up window
 * Easy vehicle access
 *  


CARE

 * Two registered nurses
 * Nurse technician
 * Wheelchair escorts to room or vehicle
 * Assessment room
 * Private area with bed for patients needing to lie down
 * Oxygen available
 * Coordination of follow-up appointments

 
Freeman Health Essentials

Freeman Health Essentials provides the home medical equipment and services you
need to help you remain independent and in your own home longer. Freeman Health
Essentials recently achieved the Award of Accreditation from the Healthcare
Quality Association on Accreditation (HQAA). This award is achieved only when a
medical equipment provider demonstrates a high level of quality in all business
operations and services. Click here to learn more about Freeman Health
Essentials.

QuickMeds Pharmacy™

QuickMeds Pharmacy™, your fast pharmacy solution, offers high-quality, expert
pharmaceutical care. We have two QuickMeds Pharmacy locations: Freeman Hospital
West and Freeman Neosho Medical Building. For your convenience, both locations
coordinate billing and prescription drug claims on your behalf.

Request a Medical Record

While keeping track of your health records may not be a direct part of your
treatment plan, it is an important step to managing your healthcare. Often,
patients can access records online through their healthcare provider, employer
or insurance provider. When that option is not available, know that you have a
right to see and get a copy of your records. You can also sign a release if you
want someone, such as a spouse or family member, to view your records. Parents
of minors have the right to access their children’s records.

Along with hospital and physician records, it’s a good idea to keep your own
records. This information will give a new doctor a good picture of your overall
health history. Your personal health record should include: 

 * Primary care doctor’s name and phone number
 * Health insurance information 
 * Allergies, including drug allergies 
 * Medications, including dosages 
 * Chronic health problems, such as diabetes 
 * Major surgeries, with dates 
 * Hereditary conditions in your family history 
 * Immunization history 
 * Results of screening tests, such as cholesterol level, blood pressure, and
   A1C 
 * Exercise and dietary habits 
 * Living will or advance directives 
 * Organ donor authorization, if you have one


 


NEED A COPY OF AN X-RAY OR MEDICAL REPORT?

It's easy to request a medical record from a patient visit at any of our
hospitals, Freeman Urgent Care, Freeman Heart & Vascular Institute, Freeman
Hearing Center or other Freeman facility. Just follow these two steps:

 1. Print and complete the Authorization for Release of Information form.
 2. Fax or mail the completed form to us:
      Fax
      417.347.6623
    
      Mailing address
      Freeman Health System
      Attn: Medical Records
      1102 West 32nd Street
      Joplin, Missouri 64804

If you have questions about a medical record, contact the Release of Information
Department at mebelnap@freemanhealth.com or 417.347.6685. Please do not email
medical record requests.

 


HIPAA REVOCATION FORM

Click here to access the HIPAA revocation form.

Patient Experience


WE CARE WHAT YOU THINK!

Patient feedback is vital to our mission of improving the health of the
communities we serve through contemporary, innovative, quality healthcare
solutions.

In a time where you, the patient, exercise more involvement with your medical
care, it is essential for us to know if you are really satisfied with the
quality of service provided by Freeman. Qualtrics provides qualitative and
quantitative feedback on the quality of care we provide to help us improve
patient satisfaction.

We would like to know if you are thrilled with our services—and if you’re not,
where and how we can improve. But we need your help!


WHAT TO EXPECT

Freeman will randomly select patients from various areas within the health
system to contact for feedback.

After your hospital visit you may be contacted by Qualtrics. The feedback you
provide will help us improve service.


WE PROTECT YOUR PRIVACY

Rest assured your privacy is of utmost importance to us, and your feedback will
remain confidential.

If you have questions about this survey or the care you received at Freeman,
please contact Freeman Patient Relations at 417.347.4940.


BILLING AND INSURANCE

For help with your bill before or during your visit, contact a financial
counselor, 8:00 am – 4:30 pm Monday – Friday at 417.347.4136. Click here for
more information on billing, insurance and financial assistance. If you need
assistance with MyFreemanHealth, please call 417.347.4500. If you notice
incorrect information in your electronic medical record, please call
417.347.3913.

Online Bill Pay

Financial Assistance Quick Facts (English)

Financial Assistance Quick Facts (Spanish)

 


REQUEST A MEDICAL RECORD

It's easy to request a medical record from a patient visit at any of our
hospitals, Freeman Urgent Care, Freeman Heart & Vascular Institute, Freeman
Hearing Center or other Freeman facility. Just follow these two steps:

 1. Print and complete the Authorization for Release of Information form.
 2. Fax or mail the completed form to us:
      Fax
      417.347.6623
    
      Mailing address
      Freeman Health System
      Attn: Medical Records
      1102 West 32nd Street
      Joplin, Missouri 64804

If you have questions about a medical record, contact the Release of Information
Department at mebelnap@freemanhealth.com or 417.347.6685. Please do not email
medical record requests. Scroll down the page to learn more about requesting a
medical record.


 


MYFREEMANHEALTH

MyFreemanHealth gives you the freedom to manage your family's healthcare online.

 * Access your doctor's office electronic medical record
 * Interact with your doctor’s office from the comfort of your home
 * Request test results
 * Request doctor's office appointments
 * View a summary of your medical chart from your physician's office
 * Update your personal information

Click here to learn more about MyFreemanHealth.


 


LANGUAGE INTERPRETATION SERVICES

Please note: language interpretation services are provided free of charge for
our patients at any Freeman location. 
Please call 417.347.1111 (TTY: 1.800.735.2966). 
View notice of assistance services (PDF).


NOTICE OF NON-DISCRIMINATION

Discrimination in provision of services is prohibited by law. The Missouri
Department of Social Services and Freeman Health System provide services on a
nondiscriminatory basis. If you believe that you have been discriminated against
because of your race, color, national origin, sex (including sexual orientation
and gender identity) origin, age, or disability, you may file a complaint
directly with this facility, with the Department of Health and Human Services
(800.368.1019) or with the Department of Social Services, Office of Civil Rights
(PO Box 1527, Jefferson City, MO 65102; 800.776.8014). 

 * Notice of non-discrimination (English)
 * Notice of non-discrimination (Spanish version)


VISITORS

 * Visiting Hours
 * How to Reach a Patient
 * Mail a Card or Letter to a Patient
 * Entrance Closings
 * Waiting Areas

Visiting Hours


OVERNIGHT VISITORS

If you plan to stay in the hospital overnight to care for or be close to a loved
one, please register at the nurses' station on your floor. Your cooperation
helps us ensure the safety of patients, visitors and staff.


INTENSIVE CARE

 * 8:00 am - 6:00 pm
 * Limited to 2 visitors per patient at a time
 * Children under 12 not allowed


MATERNITY CENTER

Birthing Center

 * Limit of two visitors at a time while in Labor and Delivery. Visitors may
   switch out at any time.
 * No children under 18 allowed in Labor and Delivery.

Postpartum:

 * Postpartum visiting hours: 7:00 am - 7:00 pm
 * Limit of 4 visitors at a time. Visitors may switch out at any time.
 * Spouse or designated loved one may visit anytime and stay overnight


NEONATAL INTENSIVE CARE UNIT (NICU)

 * Parents may visit at any time
 * Grandparents may visit when accompanied by a parent
 * All visitors will be required to perform a three-minute scrub prior to
   entering the NICU

How to Reach a Patient
 * You may reach a patient room by dialing 347 + the room number
 * Cell phones may be used in waiting areas, cafeterias, and courtyard areas;
   due to the possibility of electronic interference with medical equipment,
   cell phone use is prohibited in all other areas

Mail a Card or Letter to a Patient

To send a card or letter to a patient, address the card or letter to:

Freeman Health System
(Patient's Name)
1102 West 32nd Street
Joplin, MO 64804    

Freeman Neosho Hospital
(Patient's Name)
113 West Hickory Street
Neosho, MO 64834

Entrance Closings
 * Freeman West: Main and Emergency Room entrances remain open 24 hours. The
   Heart & Vascular Institute entrance is locked from 8:00 pm – 5:00 am although
   visitors may exit through it at any time.
 * Freeman East: Doors are monitored from 9:00 pm – 5:00 am. The Admitting
   entrance located at the west end of Freeman East remains open 24 hours.
 * Freeman Neosho: emergency Room entrance located at the west side of Freeman
   Neosho remains open 24 hours. The Main entrance is open from 6:30 am to 9:00
   pm.

Waiting Areas
 * Freeman West: first floor family waiting areas, lobby, emergency Room, Heart
   & Vascular Institute, third floor lounge, fourth floor lounge, fifth floor
   lounge
 * Freeman East: Admissions, Radiology
 * Neosho: first floor Emergency Room, second floor ICU/Surgery area

Also of Interest
 * Maternity Services
 * Health Resources
 * MyFreemanHealth

STAY CONNECTED

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 * Urgent Care
 * Bill Pay
 * Services
 * Hospital Pre-Registration
 * Employee Login
 * Locations
 * MyFreemanHealth
 * Careers
 * Give to Freeman
 * Price Transparency


CALL US AT 417.347.1111

Freeman Health System
1102 West 32nd Street
Joplin, MO 64804

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