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YOUR BENEFITS HAVE CHANGED

We have not yet received your monthly payment for your plan with the Affordable
Connectivity Program. In order to keep you connected, we’ve moved your plan to
the no-cost Straight Talk ACP discount with the following benefits:




MAKE A PAYMENT

In order to recover your original ACP benefits, please make a payment in one of
the following ways:


PAY ONLINE WITH MY ACCOUNT

Log in to your My Account.

From your dashboard, select “Manage Lines”.

Click “Refill your plan”.

Select the plan of your choice and click “Continue”.

Confirm your purchase to complete your refill.


MAKE YOUR PAYMENT ONLINE

Enter your phone number.

Select the plan of your choice and click “Continue”.

Enter your payment details.

Submit your payment to complete your refill.


CALL US TO MAKE YOUR PAYMENT WITH OUR CUSTOMER CARE AGENTS

1-877-430-2355

≈Plan uses existing high speed data for hotspot. Once high speed data has been
exhausted, hotspot is not available until next plan cycle. Data Add-On cards are
incompatible with hotspot data usage. Compatible device
required.
*Please refer always to the latest Terms and Conditions of Service at
Straighttalk.com.

For more information regarding the Affordable Connectivity Program (ACP) visit
https://www.fcc.gov/acp.
TracFone Wireless, Inc. offers plans under its brands that can be supported by
Lifeline, the Affordable Connectivity Program (ACP), or both. Lifeline is a
government benefit program. Only eligible consumers may enroll in
Lifeline. ACP is a government benefit program operated by the Federal
Communications Commission. Households may be eligible for ACP if they
are qualified for Lifeline, free or reduced-price school lunches or
breakfasts, Special Supplemental Nutrition Program for Women, Infants
and Children (WIC), a Pell Grant, or have income less than or equal to 200% of
the Federal Poverty Guidelines. Lifeline and ACP supported services are
non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our sharing your
information with the Universal Service Administrative Company to ensure the
proper administration of these programs. You authorize us to communicate any
information provided to us to the Universal Service Administrative Company for
the purpose of providing the Lifeline and/or
ACP Benefit to you. If you currently receive ACP or Lifeline from another
provider and you enroll in those programs with us, your other ACP and/or
Lifeline benefit with the other provider will be terminated. You are not
required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to
enroll in ACP. You may choose to enroll with us in ACP, Lifeline, or both or you
may choose another provider for either or both government discounts.
Your service will be subject to the Terms and Conditions for the brand and plan
that you select. All services are provided by TracFone Wireless Inc. The service
upload/download speeds and data caps vary based on the available Lifeline and/or
ACP qualifying plan that you select and the capabilities of your device; please
visit https://www.straighttalk.com for information of available plans, their
terms and conditions, and a list of available
connected devices which you may purchase. ACP Customer service may be reached at
1-833-333-9227. Upon the conclusion of the ACP benefit, if you choose to
continue to use our service, it will be subject to the regular
rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other misconduct
associated with our Lifeline or Affordable Connectivity Programs, our Compliance
Hotline is available 24 hours a day, 7 days a
week. The Compliance Hotline allows reports to be made anonymously to Verizon,
our parent company.
Website: https://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
When you purchase, activate, or use a Straight Talk product or Straight Talk
Wireless services, you agree to comply with the latest Terms and Conditions of
Service, which are subject to change from time to time without notice. Straight
Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company.
All other trademarks, service marks and trade names referenced in this site are
the property of their respective owners. © 2023 TRACFONE. 9700 NW 112th Avenue,
Miami, FL 33178. All rights reserved.

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