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Submitted URL: https://trytwiginfotech.tech/
Effective URL: https://www.twig.so/
Submission: On June 17 via api from US — Scanned from CH
Effective URL: https://www.twig.so/
Submission: On June 17 via api from US — Scanned from CH
Form analysis 1 forms found in the DOM
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<div class="paragraph---bottom-margin">Before vs. after impact of AI on customer support team</div>
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WATCH THE VIDEO OF TWIG AI IN ACTION Before vs. after impact of AI on customer support team NameWork Email Customer Support team at TFX (Tax for Expats) Oops! Please double-check your submission and try again. Product Resources * Playbooks * Blog CX Tools Leadership About Contact Log In Get Insights Try For Free Product Resources * Playbooks * Blog CX Tools Leadership About Contact Log In Get Insights 2X FASTER TICKETS RESOLVE . Twig AI drafts responses to your customer queries referencing help articles, resolved tickets and support channels. See it Live Unparalleled Features, Unmatched Benefits Lorem ipsum dolor sit amet consectetur. Lacus aliquet sit aliquam vitae sagittis massa commodo. Neque pellentesque vestibulum nunc velit volutpat ac rutrum accumsan leo. Sed ut tempus urna volutpat aliquam morbi laoreet amet lacus. We helped Basis save 50+% in customer response time. Per, Jennifer Schaen - SVP, Basis Customer Experience See How We Did It AI BRAIN BUILT FOR CX TEAMS Built from ground up with for customer experience teams unique needs. Factual answers you can rely on Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers. Control how AI responds to questions Your CX team can review AI answers and add tribal knowledge. Twig's Semantic Cache remembers overrides and refines responses. AI Personas mapping to multiple CX roles Customer experience consists of support, success, operations, and onboarding roles. Twig has multiple AI personas, each specializing in a specific topic and tailored to the unique style of each CX role. Ecosystem Data beyond docs Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality. Personalized AI in your own style Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale. Insights to help you oversee and refine AI Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model. JOIN 7400+ REPS USING OUR CUSTOMER SUPPORT AI MODEL AI agent-assist & customer self-service modes 1+ year of usage report from enterprise teams Playbooks sourced from CS leaders Get Team Access TWIG IN THE CX COMMUNITY Actively involved with customer experience leaders & professionals CX Practitioner Dinner at Las Vegas Twig hosted CX practitioners from leading tech companies for a invite only dinner CX Leaders Dinner at Hofbrauha Las Vegas Twig hosted CX Leaders invite only dinner discussing AI in CX orgs Support Driven Expo 2023: Twig presents at CX conference Twig CRO Harish Maiya gives a talk on AI Brain vs. Chat Bots in CX See Event Details Next “Twig AI helped us get a first response rate by 35% with no extra effort by the support agent" Zach Johnson, Head of Customer Experience Read the Full Case Study FAQS Everything you need to know adopting AI brain for your CX Team How do I justify the ROI on CX Brain? 40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year. Twig vs ChatGPT ? Twig works with your private data sources which are refreshed every week. Learn more Twig vs InHouse AI ? Enterprise AI can seem simple to start with but get complex very fast. Learn more Twig vs ChatBots ? ChatBots are great for consumer applications where question types and responses are limited. Learn more AI Brain for Customer Experience support@twig.so We're SOC 2 certified! PAGES About Product Log In Privacy Terms Resources Playbooks Blog Leadership Contact Us © 2023 Teamsync Software Inc. All rights reserved. By using this website, you accept our Terms of Use and Privacy Policy.