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MEET BOB PHIBBS, THE WORLD’S LEADING EXPERT ON BRICK-AND-MORTAR RETAILERS

Who is the champion of retailers? Before 1994, there wasn’t a champion because
retail was already starting to lose ground to online competitors.

That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers
a fighting chance. The Retail Doctor launched in 1994 and for the past 25+
years, you’ve seen his work.

Bob Phibbs is an internationally recognized business strategist, customer
service expert, sales coach, marketing mentor, author of three books, and
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