www.xfinity.com Open in urlscan Pro
2a02:26f0:480:9af::2af2  Public Scan

Submitted URL: https://secure.tax-professionals.irs.gov.verify.haz5io1.com/home
Effective URL: https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup
Submission Tags: phishing
Submission: On December 11 via api from US — Scanned from GB

Form analysis 3 forms found in the DOM

https://www.xfinity.com/search

<form class="xc-header--search-form xc-flex xc-w-full xc-items-center xc-hidden" action="https://www.xfinity.com/search">
  <div class="xc-h-6 xc-w-6"><svg xmlns="http://www.w3.org/2000/svg" width="120" height="120" viewBox="0 0 24 24" fill="currentColor" focusable="false" role="img" aria-hidden="true">
      <path
        d="M21.25,18.94,18,15.7a7.27,7.27,0,0,0,1.43-4.32A7.47,7.47,0,0,0,11.88,4H10.31a7.47,7.47,0,0,0-7.56,7.38,7.47,7.47,0,0,0,7.56,7.39h1.57a7.64,7.64,0,0,0,5.12-2L20.19,20Zm-9.37-1.66H10.31a6,6,0,0,1-6.06-5.9,6,6,0,0,1,6.06-5.89h1.57A6,6,0,0,1,18,11.38,6,6,0,0,1,11.88,17.28Z">
      </path>
    </svg></div><input class="xc-header--search-input xc-w-full xc-h-11 xc-ml-3 xc-text-body1 xc-bg-material-neutral-base focus-visible:xc-outline-none" type="text" name="q" aria-label="Search Xfinity.com" placeholder="Search Xfinity.com"
    autocomplete="off">
  <div class="xc-absolute xc-top-full xc-w-full xc-mt-px xc-bg-material-neutral2-hover xc-h-14 xc-flex xc-items-center xc-justify-center xc-rounded-bl-medium xc-rounded-br-medium xc-hidden group-focus-within:xc-flex"><button
      class="xc-flex xc-items-center xc-text-button2 xc-text-neutral-base hover:xc-text-neutral-hover active:xc-text-neutral-down xc-link-focus xc-link-focus--dark" type="submit"><span>Search</span> <span class="xc-h-6 xc-w-6 xc-ml-1"><svg
          xmlns="http://www.w3.org/2000/svg" width="120" height="120" viewBox="0 0 24 24" fill="currentColor" focusable="false" role="img" aria-hidden="true">
          <polygon points="9.56 18.49 8.52 17.43 13.92 11.99 8.52 6.54 9.56 5.49 16.02 11.99 9.56 18.49"></polygon>
        </svg></span></button></div>
</form>

Name: xc-account-switcher-form

<form name="xc-account-switcher-form" class="xc-header--account-switcher-form">
  <p class="xc-text-headline2 xc-pt-3 xc-mb-6 xc-text-neutral-base xc-px-3">Your accounts</p>
  <ul class="xc-header--account-switcher-list xc-list-none xc-p-0 xc-text-neutral-base"></ul><template id="accounts-list">
    <li class="xc-mb-8">
      <a class="xc-header--account-switcher-anchor xc-cursor-pointer xc-px-3 xc-block xc-rounded-small focus-visible:xc-ring-1 focus-visible:xc-ring-neutral-base focus-visible:xc-ring-offset-4 focus-visible:xc-outline-none" href="#"><div class="xc-flex xc-justify-between xc-items-center"><div class="xc-header--account-switcher-account"><p class="xc-header--account-switcher-address xc-text-body1 xc-mb-2 xc-flex xc-justify-between"></p><p class="xc-text-caption xc-mb-2 xc-alpha-secondary">Xfinity Account number: <span class="xc-header--account-switcher-number"></span></p><p class="xc-header--account-switcher-mobile xc-text-caption xc-mb-2 xc-alpha-secondary xc-hidden">Xfinity Mobile Account number: <span class="xc-header--account-switcher-mobile-number"></span></p><p class="xc-header--account-switcher-badge xc-m-0 xc-flex xc-hidden"><span class="xc-badge-sm xc-text-info-base xc-bg-material-info-base">Default</span></p></div><span class="xc-header--account-switcher-unchecked xc-text-neutral-base xc-alpha-inactive xc-w-6 xc-h-6"><svg xmlns="http://www.w3.org/2000/svg" width="48" height="48" viewBox="0 0 24 24" fill="currentColor" focusable="false" role="img" aria-hidden="true"><path d="M10.53,15.55,7.06,12.08,8.12,11l2.41,2.4,5.35-5.34,1.06,1.06ZM13.58,5H10.42A6.92,6.92,0,0,0,3.5,11.92v.16A6.92,6.92,0,0,0,10.42,19h3.16a6.92,6.92,0,0,0,6.92-6.92v-.16A6.92,6.92,0,0,0,13.58,5m0-1.5A8.42,8.42,0,0,1,22,11.92v.16a8.42,8.42,0,0,1-8.42,8.42H10.42A8.42,8.42,0,0,1,2,12.08v-.16A8.42,8.42,0,0,1,10.42,3.5Z"></path></svg> </span><span class="xc-header--account-switcher-check xc-text-theme1-base xc-hidden xc-w-6 xc-h-6"><svg xmlns="http://www.w3.org/2000/svg" width="120" height="120" viewBox="0 0 24 24" fill="currentColor" focusable="false" role="img" aria-hidden="true"><path d="M13.58,4H10.42A8.42,8.42,0,0,0,2,12.42v.16A8.42,8.42,0,0,0,10.42,21h3.16A8.42,8.42,0,0,0,22,12.58v-.16A8.42,8.42,0,0,0,13.58,4ZM10.53,16.4,6.88,12.75,8.3,11.34l2.23,2.23L15.7,8.4l1.41,1.41Z"></path></svg></span></div></a>
    </li>
  </template>
</form>

GET https://www.xfinity.com/search

<form action="https://www.xfinity.com/search" class="guidedSearch-254ce  gsCompact-95429" method="GET" role="search" target="_blank">
  <div class="gsSearch-e197f"><label for="guidedSearchInput" class="a11yHidden-fb12d">Search</label><input id="guidedSearchInput" aria-activedescendant="guidedSearchInput" aria-autocomplete="both" aria-controls="guidedSearchListBox"
      aria-describedby="initInstr" aria-expanded="false" aria-haspopup="false" aria-labelledby="guidedSearchLabel" aria-required="true" autocapitalize="off" autocomplete="off" autocorrect="off" class="gsXaPadding-dfcd3 gsCompactInput-c5997"
      maxlength="2048" name="utterance" placeholder="Search Xfinity" spellcheck="false" type="search" role="combobox" value=""><input type="hidden" name="referrer" value="hs_search"><button class="gsSubmit-50985" type="submit"><svg
        xmlns="http://www.w3.org/2000/svg" viewBox="0 0 23 32" role="img" aria-hidden="true" class="xaSumbit-d19f6 gsXaPadding-dfcd3 gsCompactXaSubmit-8658d">
        <path fill="currentColor" d="M22.3 17.6L1.95 31.5C1 32.2-.1 31 .1 29.55l1.7-11.4 12.65-1.85c.4-.1.4-.6 0-.65L1.8 13.8.1 2.4C-.1.95 1-.25 1.95.4L22.3 14.3c.95.75.95 2.65 0 3.3z"></path>
      </svg><span class="a11yHidden-fb12d">submit search</span></button></div>
</form>

Text Content

Cookie Policy

We use Cookies to optimize and analyze your experience on our Services, and
serve ads relevant to your interests. By selecting Accept all, you consent to
our use of Cookies. Learn more in our Cookie Policy.

Cookie Notice.
Accept allDecline all Cookie preferences

Skip to Main Content
 * 
 * 
 * 


YOUR SERVICES


SHOP MORE

 * Internet
   Back
   
   
   INTERNET
   
    * Overview
    * Internet Deals
    * Equipment
    * Prepaid Internet
    * Internet Essentials
    * Gig-speed Internet

 * Internet
 * Internet
 * Mobile
   Back
   
   
   MOBILE
   
    * Overview
    * Internet + Mobile Deals

 * Mobile
 * Mobile
 * TV & Streaming
   Back
   
   
   TV & STREAMING
   
    * Overview
    * X1 TV
    * Flex Streaming
    * NOW TV
    * Channel Lineup
    * Add-on Channels
    * Latino

 * TV & Streaming
 * TV & Streaming
 * Home Security
   Back
   
   
   HOME SECURITY
   
    * Overview
    * Professional Monitoring
    * Self Protection

 * Home Security
 * Home Security
 * Home Phone
   Back
   
   
   HOME PHONE
   
    * Overview
    * Features
    * Equipment

 * Home Phone
 * Home Phone
 * Change Plan
 * Build Your Plan
   Back
   
   
   BUILD YOUR PLAN
   
    * Featured Deals
    * Build Your Plan
    * Student Offers

 * Rewards
 * Rewards
 * Comcast Business

 * Find a Store
 * Cart
 * Cart

 * Search
   Search
 *  * Find a Store

 * Cart
 * Cart
 * You have unread emails Account

Back Back

Xfinity Account number:

Xfinity Mobile Account number:

Switch account Switch account
Sign In
 * Billing
 * Account and Identity
 * Order history
 * Move to new address
 * Move to new address
 * Support

 * You have unread emails Check Email
 * You have unread emails Check Voicemail
 * Watch TV Online

Sign out
Back

Your accounts

Xfinity Account number:

Xfinity Mobile Account number:

Default

Manage or link accounts

Main Content
SupportAccount & Billing
Searchsubmit search


TWO-STEP VERIFICATION FOR SIGNING IN AND XFINITY APP SETUP

Comcast offers two-step verification using the Xfinity app to provide extra
layers of digital security and an easier sign-in experience. The Xfinity app is
available for download on Apple and Android phones.

The Xfinity app alerts you when someone attempts to use your Xfinity ID and
password to sign in to your account. You can approve or deny the sign-in attempt
with a yes/no button push, facial recognition, one-touch fingerprint ID or a
traditional verification code.


SET UP TWO-STEP VERIFICATION

 1. In your account settings, navigate to Xfinity ID and security.
 2. From there, tap Two-step verification to begin the enabling process.
    
    
    
 3. If you don’t already have an email and mobile phone number associated with
    your account, you’ll be prompted to add and verify them as back-up contact
    methods.
    * You must have both an email and mobile phone number on the account to
      enable two-step verification.
    * Note: You can’t use an Xfinity email address.
      
      
      
 4. Once your email and phone number are verified, hit Turn on (on the following
    page) to enable two-step verification.
    
    
    
    * If your device has biometrics enabled, you’ll be prompted to add another
      layer of security by using either facial recognition or a fingerprint
      whenever there’s a sign-in to your Xfinity account.
      * Note: This is optional.
        
        
        
 5. Two-step verification is now on. Whenever a sign-in attempt for your Xfinity
    account is made from a new device or after a period of inactivity, you’ll be
    notified and can confirm or deny the sign-in.
    
    
    
    * Note: After you enable two-step verification, you’ll be able to check a
      box for Don’t ask again in this browser. If you check this box, you won’t
      be prompted to sign in as often when you use the app.
      


VERIFICATION METHODS

The Xfinity app offers four different methods of authentication when using
two-step verification:

 * Yes/no push notifications (in-app or in the notifications bar)
 * Biometric scanning (facial or fingerprint)
 * Traditional text message or email codes
 * A code generator in the app
   
   

Note: If you want to use yes/no push notifications or biometrics, you must allow
notifications; otherwise, you’ll be required to use one-time codes sent to you
by text message or email, or the code generator in the app.

PUSH NOTIFICATIONS

The default method for two-step verification is by push notifications.

When someone attempts to sign in with your Xfinity account credentials, a
notification will appear in any registered devices’ notification bar, asking to
verify the login as legitimate. If you or someone you know didn’t attempt to
sign in, remember to hit “No, deny” and change your password immediately to keep
your account safe.





You can also verify the sign-in request within the Xfinity app if you’re
currently using it or clear away the sign-in request.





BIOMETRICS

If your device supports biometric scanning, you can use a one-touch fingerprint
ID or facial recognition as an extra layer of security. You’ll be prompted to
use this in addition to push notifications when setting up two-step
verification.





TEXT MESSAGE OR EMAIL CODE

If you don’t enable push notifications or biometric scanning, your device will
default to verification through text message or email codes. This will generate
a random six-digit code, sent to either your email or mobile phone, which you’ll
be prompted to enter when you sign in to your Xfinity account. These are
one-time codes which expire in 15 minutes.

CODE GENERATOR

You can also use the in-app code generator to verify log-in attempts. This will
generate a random six-digit code that you’ll be prompted to enter when you sign
in to your Xfinity account. You can find this method under Code generator on the
two-step verification screen.




SET UP MULTIPLE DEVICES

You can have up to five registered devices that receive push notifications to
approve sign in requests. To register a new device, navigate to the two-step
verification page and tap Register this device.





Note: All registered devices will receive push notifications to confirm sign-in
requests.

Once registered, you’ll be able to manage your devices and their settings from
the two-step verification screen. The purple dot will indicate the device you’re
currently using.




POPULAR ARTICLES

Access Your Comcast Email or Voicemail from Xfinity.comWays to Sign In to My
Account - My Account HelpGlossary: PINs, Passwords, Account Numbers


DIDN’T FIND WHAT YOU WERE LOOKING FOR?


ASK XFINITY

Chat with Xfinity Assistant


VISIT OUR HELP COMMUNITIES

FacebookTwitterForumsReddit
Support Site Language:
 * English
 * Español


ABOUT US


ABOUT US

 * About Comcast
 * Comcast Business
 * Careers
 * Press Room
 * Corporate Site
 * Advertise with Us
 * Sitemap


SERVICES


SERVICES

 * View and Pay Bill
 * Xfinity Stream
 * Discover Xfinity
 * Run Internet Speed Test
 * Find Xfinity Stores
 * Move to a new Address
 * Service in my Area
 * NOW TV
 * NOW Wifi


POLICIES


POLICIES

 * Customer Guarantee
 * Customer Agreements and Policies
 * Visitor Agreement
 * Xfinity Internet Broadband Disclosures
 * Privacy Center
 * Social Responsibility

 * English
 * Español

 * 
 * 
 * 

 * 
 * © 2023 Comcast
 * Web Terms Of Service
 * CA Notice at Collection
 * Privacy Policy
 * Your Privacy Choices
 * Ad Choices
 * Cookie Preferences

Cookie Banner
Cookie Preferences