mymum-madeit.com
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23.227.38.32
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URL:
https://mymum-madeit.com/pages/faqs
Submission: On May 13 via manual from IN — Scanned from CA
Submission: On May 13 via manual from IN — Scanned from CA
Form analysis 7 forms found in the DOM
POST /localization
<form method="post" action="/localization" id="header__selector-form--action-icons" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden"
name="utf8" value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/pages/faqs">
<div class="localization header-menu__disclosure">
<div class="selectors-form__wrap"></div>
</div>
</form>POST /localization
<form method="post" action="/localization" id="header__selector-form--action-icons" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden"
name="utf8" value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/pages/faqs">
<div class="localization header-menu__disclosure">
<div class="selectors-form__wrap">
<div class="selectors-form__item selectors-form__currency" value="USD" data-default-shop-currency="USD">
<h2 class="hidden" id="currency-heading-header__selector-form--action-icons"> Translation missing: en.general.currency.dropdown_label</h2>
<div class="disclosure disclosure--currency disclosure-text-style-none" data-disclosure=""> <button type="button" class="disclosure__toggle disclosure__toggle--currency" aria-expanded="false"
aria-controls="currency-list-header__selector-form--action-icons" aria-describedby="currency-heading-header__selector-form--action-icons" data-disclosure-toggle=""> <img
src="//mymum-madeit.com/cdn/shop/files/4-Icons-Hand-Drawn-02.png?v=1690508216" style="max-width:17px;"> <span class="currency-code">USD</span>
<span class="icon " data-icon="down-caret"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="down-caret">
<path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path>
</g>
</svg>
</span></button>
<div class="disclosure__list-wrap">
<ul id="currency-list-header__selector-form--action-icons" class="disclosure-list" data-default-shop-currency="USD">
<li class="disclosure-list__item disclosure-list__item--current"> <button class="disclosure__button" name="currency_code" value="USD" data-currency-converter=""> <span class="fi fi-usd fis"></span>USD</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="AUD" data-currency-converter=""> <span class="fi fi-aud fis"></span>AUD</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="EUR" data-currency-converter=""> <span class="fi fi-eur fis"></span>EUR</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="GBP" data-currency-converter=""> <span class="fi fi-gbp fis"></span>GBP</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="CAD" data-currency-converter=""> <span class="fi fi-cad fis"></span>CAD</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="NZD" data-currency-converter=""> <span class="fi fi-nzd fis"></span>NZD</button></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</form>POST /localization
<form method="post" action="/localization" id="selector-form--mobile" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden" name="utf8"
value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/pages/faqs">
<div class="localization selectors-form--mobile">
<div class="selectors-form__wrap">
<div class="selectors-form__item selectors-form__currency" value="USD" data-default-shop-currency="USD">
<h2 class="hidden" id="currency-heading-selector-form--mobile"> Translation missing: en.general.currency.dropdown_label</h2>
<div class="disclosure disclosure--currency disclosure-text-style-none" data-disclosure=""> <button type="button" class="disclosure__toggle disclosure__toggle--currency" aria-expanded="false"
aria-controls="currency-list-selector-form--mobile" aria-describedby="currency-heading-selector-form--mobile" data-disclosure-toggle=""> <img src="//mymum-madeit.com/cdn/shop/files/4-Icons-Hand-Drawn-02.png?v=1690508216"
style="max-width:17px;"> <span class="currency-code">USD</span>
<span class="icon " data-icon="down-caret"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="down-caret">
<path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path>
</g>
</svg>
</span></button>
<div class="disclosure__list-wrap">
<ul id="currency-list-selector-form--mobile" class="disclosure-list" data-default-shop-currency="USD">
<li class="disclosure-list__item disclosure-list__item--current"> <button class="disclosure__button" name="currency_code" value="USD" data-currency-converter=""> <span class="fi fi-usd fis"></span>USD</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="AUD" data-currency-converter=""> <span class="fi fi-aud fis"></span>AUD</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="EUR" data-currency-converter=""> <span class="fi fi-eur fis"></span>EUR</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="GBP" data-currency-converter=""> <span class="fi fi-gbp fis"></span>GBP</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="CAD" data-currency-converter=""> <span class="fi fi-cad fis"></span>CAD</button></li>
<li class="disclosure-list__item "> <button class="disclosure__button" name="currency_code" value="NZD" data-currency-converter=""> <span class="fi fi-nzd fis"></span>NZD</button></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</form>/search
<form class="search-form search-popup__form" action="/search">
<div class="search__fields"> <input type="hidden" name="type" value="product,page,article"> <label for="q" class="visually-hidden">What are you looking for?</label>
<div class="field">
<div class="control has-icons-left clear-input-container"> <input class="input boost-sd__search-widget-init-input" type="text" name="q" placeholder="Search…" value="" x-webkit-speech="" autocapitalize="off" autocomplete="off" autocorrect="off"
data-q="" id="boost-sd__search-widget-init-input-0" data-search-box="boost-sd__search-widget-init-input-0" role="combobox" aria-expanded="false" aria-autocomplete="list" aria-owns="boost-sd__search-widget-init-wrapper-0"
aria-label="When autocomplete results are available use up and down arrows to review and enter to select" maxlength="150"> <button class="clear-input-button" type="reset" aria-label="Clear input" title="Clear input">Clear Search</button>
<span class="icon " data-icon="search"> <svg width="512pt" height="512pt" version="1.1" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg">
<path
d="m337.92 303.68c28.508-37.199 41.805-83.852 37.188-130.49-4.6133-46.645-26.797-89.785-62.043-120.68-35.246-30.895-80.926-47.227-127.77-45.684-46.844 1.5391-91.348 20.836-124.49 53.98-33.145 33.141-52.441 77.645-53.98 124.49-1.543 46.844 14.789 92.523 45.684 127.77 30.891 35.246 74.031 57.43 120.68 62.043 46.641 4.6172 93.293-8.6797 130.49-37.188l160 160c4.5 4.4922 10.602 7.0156 16.961 7.0156s12.461-2.5234 16.961-7.0156c4.4922-4.5 7.0156-10.602 7.0156-16.961 0-6.3594-2.5234-12.461-7.0156-16.961zm-145.92 24.32c-36.07 0-70.66-14.328-96.168-39.832-25.504-25.508-39.832-60.098-39.832-96.168s14.328-70.66 39.832-96.168c25.508-25.504 60.098-39.832 96.168-39.832s70.66 14.328 96.168 39.832c25.504 25.508 39.832 60.098 39.832 96.168-0.085938 36.043-14.441 70.586-39.926 96.074-25.488 25.484-60.031 39.84-96.074 39.926z">
</path>
</svg>
</span>
</div>
</div> <input type="submit" name="search" class="visually-hidden" value="">
</div>
<div class="search__results-wrapper">
<h2 class="vertical-search__title"> Top suggestions </h2>
<ul class="search__results"></ul>
</div>
</form>POST /contact#contact_form
<form method="post" action="/contact#contact_form" accept-charset="UTF-8" class="contact-form newsletter-form--newsletter-section"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓"> <input type="hidden"
name="contact[tags]" value="prospect,newsletter"> <input type="hidden" name="challenge" value="false">
<div class="newsletter-form form is-responsive">
<div class="field is-stretched-width"> <label class="label newsletter__text is-sr-only"> Email Address<span class="required"></span></label>
<div class="control "> <input class="input is-primary-btn-style is-regular" type="email" name="contact[email]" placeholder="Email Address*" required=""></div>
</div>
<div class="field is-default-width is-align-self-end">
<div class="control"> <button type="submit" class="button button--primary is-within-form">Subscribe</button></div>
</div>
</div>
</form>/search
<form class="search-form search-popup__form" action="/search">
<div class="search__fields"> <input type="hidden" name="type" value="product,page,article"> <label for="q" class="visually-hidden">What are you looking for?</label>
<div class="field">
<div class="control has-icons-left has-icons-right is-relative"> <input class="input boost-sd__search-widget-init-input" type="text" name="q" placeholder="Search…" value="" x-webkit-speech="" autocapitalize="off" autocomplete="off"
autocorrect="off" data-q="" id="boost-sd__search-widget-init-input-1" data-search-box="boost-sd__search-widget-init-input-1" role="combobox" aria-expanded="false" aria-autocomplete="list" aria-owns="boost-sd__search-widget-init-wrapper-1"
aria-label="When autocomplete results are available use up and down arrows to review and enter to select" maxlength="150">
<span class="icon is-left submit-search" data-icon="search"> <svg width="512pt" height="512pt" version="1.1" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg">
<path
d="m337.92 303.68c28.508-37.199 41.805-83.852 37.188-130.49-4.6133-46.645-26.797-89.785-62.043-120.68-35.246-30.895-80.926-47.227-127.77-45.684-46.844 1.5391-91.348 20.836-124.49 53.98-33.145 33.141-52.441 77.645-53.98 124.49-1.543 46.844 14.789 92.523 45.684 127.77 30.891 35.246 74.031 57.43 120.68 62.043 46.641 4.6172 93.293-8.6797 130.49-37.188l160 160c4.5 4.4922 10.602 7.0156 16.961 7.0156s12.461-2.5234 16.961-7.0156c4.4922-4.5 7.0156-10.602 7.0156-16.961 0-6.3594-2.5234-12.461-7.0156-16.961zm-145.92 24.32c-36.07 0-70.66-14.328-96.168-39.832-25.504-25.508-39.832-60.098-39.832-96.168s14.328-70.66 39.832-96.168c25.508-25.504 60.098-39.832 96.168-39.832s70.66 14.328 96.168 39.832c25.504 25.508 39.832 60.098 39.832 96.168-0.085938 36.043-14.441 70.586-39.926 96.074-25.488 25.484-60.031 39.84-96.074 39.926z">
</path>
</svg>
</span>
<span class="icon is-right close-search" data-icon="x"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="x">
<path d="M52.83,50,96.41,6.41a2,2,0,0,0-2.82-2.82L50,47.17,6.41,3.59A2,2,0,0,0,3.59,6.41L47.17,50,3.59,93.59a2,2,0,1,0,2.82,2.82L50,52.83,93.59,96.41a2,2,0,0,0,2.82-2.82Z"></path>
</g>
</svg>
</span>
</div>
</div> <input type="submit" name="search" class="visually-hidden" value="">
</div>
<div class="search__results-wrapper">
<h2 class="vertical-search__title"> Top suggestions </h2>
<ul class="search__results"></ul>
</div>
</form>/search
<form action="/search" class="boost-sd__search-bar"><button role="textbox" type="button" aria-label="Close" class=" boost-sd__button-text-x boost-sd__button-text-x--close-style1">Close</button><input id="boost-sd__search-bar-input"
class="boost-sd__search-bar-input " autocomplete="off" placeholder="Search…" name="q" data-search-box="boost-sd__search-bar-input" role="combobox" aria-expanded="false" aria-autocomplete="list"
aria-owns="boost-sd__search-bar-autocomplete-wrapper" aria-label="When autocomplete results are available use up and down arrows to review and enter to select" maxlength="150" value=""></form>Text Content
- | / Save up to % Save % Save up to Save Sale Sold out In stock
Spring Summer NEW ARRIVALS NOW LIVE!
𐐪𐑂FREE SHIPPING ON ORDERS $150+ USD ♡𐐪𐑂
TRANSLATION MISSING: EN.GENERAL.CURRENCY.DROPDOWN_LABEL
USD
* USD
* AUD
* EUR
* GBP
* CAD
* NZD
Search Login
0 Cart
NEW IN
SHOP
SHOP BY STYLE
* All Clothing
* Dresses
* Tops
* Matching Sets
* Hoodies + Sweatshirts
* Coats + Jackets
* Skirts
* Shorts
* Pants
* Activewear
* Pyjamas
* Intimates
* Swim
DRESSES
TOPS
SWIMWEAR
BAGS
SHOP BY STYLE
* All Bags
* Toiletry Bags
* Tote Bags
* Shoulder Bags
PUFFER TOTE BAG - PINK
PILLOW PUFFER TOTE - BLUSH STRIPE
QUILTED SHOULDER BAG - OFF WHITE TERRY
ACCESSORIES
LIFESTYLE
BEST SELLERS
SALE
OUR STORY
NEW IN
SHOP
SHOP BY STYLE
* All Clothing
* Dresses
* Tops
* Matching Sets
* Hoodies + Sweatshirts
* Coats + Jackets
* Skirts
* Shorts
* Pants
* Activewear
* Pyjamas
* Intimates
* Swim
DRESSES
TOPS
SWIMWEAR
BAGS
SHOP BY STYLE
* All Bags
* Toiletry Bags
* Tote Bags
* Shoulder Bags
PUFFER TOTE BAG - PINK
PILLOW PUFFER TOTE - BLUSH STRIPE
QUILTED SHOULDER BAG - OFF WHITE TERRY
ACCESSORIES
LIFESTYLE
BEST SELLERS
SALE
OUR STORY
Spring Summer NEW ARRIVALS NOW LIVE!
𐐪𐑂FREE SHIPPING ON ORDERS $150+ USD ♡𐐪𐑂
* NEW IN
* SHOP
* All Clothing
* Dresses
* Tops
* Matching Sets
* Hoodies + Sweatshirts
* Coats + Jackets
* Skirts
* Shorts
* Pants
* Activewear
* Sleepwear
* Intimates
* Swimwear
* BAGS
* ACCESSORIES
* LIFESTYLE
* BEST SELLERS
* SALE
* OUR STORY
* Login
TRANSLATION MISSING: EN.GENERAL.CURRENCY.DROPDOWN_LABEL
USD
* USD
* AUD
* EUR
* GBP
* CAD
* NZD
* Faq
* Returns
* Shipping
* Sizing
* Get $20 voucher
Search
0 Cart
What are you looking for?
Clear Search
TOP SUGGESTIONS
SHOP BY STYLE
* All Clothing
* Dresses
* Tops
* Matching Sets
* Hoodies + Sweatshirts
* Coats + Jackets
* Skirts
* Shorts
* Pants
* Activewear
* Pyjamas
* Intimates
* Swim
DRESSES
TOPS
SWIMWEAR
SHOP BY STYLE
* All Bags
* Toiletry Bags
* Tote Bags
* Shoulder Bags
PUFFER TOTE BAG - PINK
PILLOW PUFFER TOTE - BLUSH STRIPE
QUILTED SHOULDER BAG - OFF WHITE TERRY
FAQ
WHO DESIGNS MMMI PRODUCTS?
All products sold at My Mum Made It are designed by our CEO & Founder Nyree
Leckenby based in Brisbane, Australia.
WHERE DO YOU SHIP ORDERS FROM?
All orders are shipped directly from our China warehouse.
DO YOU SHIP INTERNATIONALLY?
We ship all our products internationally to most countries. We have the right to
periodically suspend shipments to countries due to law changes, shipping or
customs difficulties or any other reason that MMMI finds suitable.
WHAT CURRENCY DO YOU CHARGE?
We process payments in US dollars (USD). You may choose different currencies to
show product prices on our website but the payments will be processed in US
dollars. The prices you see on our website might also be different to what you
are charged on your credit card account depending on currency exchange rates and
fees your bank uses.
WHAT PAYMENT OPTIONS DO YOU PROVIDE?
We currently accept PayPal payments, Apple Pay & credit card payments through
Shop Pay.
WHAT DOES IT MEAN IF AN ITEM IS MARKED AS PRE-ORDER?
Pre-Order is the term used when an item is unavailable for immediate
shipment because it is in production to be shipped at a later date. The
estimated date of delivery will be displayed when you hover over on desktop or
tap on your phone on the Pre-order button. All Pre-order products will have
Pre-order buttons on the product page instead of ADD TO CART buttons.
DO YOU DELIVER TO POST OFFICE BOXES OR PARCEL LOCKERS?
MMMI does not deliver Orders to Post Office boxes or Parcel Lockers.
DO I NEED TO PAY DUTIES AND SALES TAX?
Sales tax:
All prices on our website are inclusive of sales tax.
Customs Duties:
Your order may incur duties, fees and import taxes upon delivery. These fees are
determined by your local customs authority and must be paid by the buyer. For
further information, please consult your local customs authority before placing
orders.
DO YOU MATCH PRICES?
We reduce our prices periodically for sales purposes. If you make a purchase
before the items are reduced or a discount code is offered we are not obliged to
honour the newly reduced sale price for you or match our price to any other
retailer who may sell our items.
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
Once an order is placed, a confirmation email will automatically be sent to the
provided email address with an order number for reference.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Provided the items in your order are not on pre-order, a 1-3 day order
processing time is required on all orders before shipment. Although most orders
will be shipped within 24 hours.
HOW MUCH DOES SHIPPING COST?
INTERNATIONAL EXPRESS under USD $200: from USD $25
INTERNATIONAL EXPRESS over USD $200: FREE
INTERNATIONAL STANDARD to USA from USD $10
INTERNATIONAL STANDARD to Australia from USD $15
HOW LONG DOES SHIPPING TAKE?
INTERNATIONAL EXPRESS: 3-7 business days
Note* These times do not include our 1-3 day order processing time. Shipping
times are to be taken as an estimate only.
INTERNATIONAL STANDARD: 5-16 days. (only available for USA and Australia. All
other countries are shipped to via express)
INTERNATIONAL STANDARD: 5-9 business days to USA
INTERNATIONAL STANDARD: 9-16 business days to Australia
HOW DO I CHANGE OR CANCEL AN ORDER?
If you decide that you would like to change or cancel an order after placement,
please contact us immediately as we cannot make changes once shipped.
WHEN WILL I GET TRACKING INFORMATION?
We will send out tracking information to the email address provided once the
order has been shipped.
WHAT IS REQUIRED TO MAKE A RETURN?
For all returns please visit our returns centre here:
https://mymum-madeit.com/a/returns
Items can be returned within 14 days after the shipping company has confirmed
delivery. All returns shipping charges lie at the customers expense. If an item
has been received damaged or incorrect, please contact us within 24 hours of
receiving your order and send us images of your damaged or incorrect item so we
can assess. If images are sent at a later date, we may not be able to refund you
or replace the item. Original shipping charges are non-refundable. There are no
restocking charges for returns.
Items that we do not accept returns on:
- Items that appear to be worn
- Items that have been damaged or stained
- Lingerie or swimwear
- Styles purchased at final sale. A style is considered 'final sale' if it
appears in the sale section and shows an individual marked down price or is
purchased on sale with a coupon code discounting more than 15% off.
- Styles purchased on a holiday event such as Black Friday & Cyber Monday using
a discount code.
All of the above sales are final which means that any item purchased under the
above conditions are ineligible for a refund OR exchange. Please choose
carefully and check the product descriptions before purchasing.
When returning items we suggest using a tracked service to provide safe
delivery. It is the responsibility of the customer to make sure we receive your
returned items safely. Your order will be exchanged or refunded once our
team have received the return and you will then be emailed with an update of
approval. If you are approved, then your refund will be processed, and a credit
will automatically be applied to the original method of payment, within 10
working days.
MY PACKAGE HAS BEEN MARKED AS "DELIVERED" BUT I HAVE NOT GOT IT. WHAT DO I DO?
If your package has been marked as delivered and you have not yet received it,
please make sure to firstly contact your reception, neighbours and have a
thorough search in all the places it might possibly be left. If it is still
nowhere to be found, contact the courier your package was shipped with to get
further information. If you still need further help, please contact us directly
for a solution.
MY PACKAGE HAS BEEN DELIVERED TO MY COUNTRY BUT I AM UNABLE TO OR DO NOT WISH TO
COLLECT IT FROM THE COURIER. WHAT HAPPENS NEXT?
As our warehouse is in China, shipping the package back may incur additional
fees and taxes or will be destroyed if these fees are not paid. Hence, all such
orders will not be ineligible for a refund / exchange. Please check with your
local customs of any applicable customs duties or taxes before placing an order.
Klarna FAQs
Please follow the link below to see full details on using Klarna on our website:
https://mymum-madeit.com/pages/klarna-faq
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