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Submitted URL: https://accountpaymentnow.com/
Effective URL: https://intelligentcontacts.com/
Submission: On November 24 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 3 forms found in the DOM

GET https://intelligentcontacts.com/

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GET https://intelligentcontacts.com/

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GET https://intelligentcontacts.com/

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  <input type="text" placeholder="Search..." value="" name="s" class="shiftnav-search-input">
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Text Content

Omnichannel Contact Center Communication & Payment Solutions

1-800-214-7490 hello@intelligentcontacts.com
 * Facebook
 * X

 * Facebook
 * X

 * Solutions
   * * Unified Communications
       * Cloud Contact Center
       * Predictive Dialer
       * Intelligent IVR
       * Geo Call Routing
       * Intelligent Messaging
   * * Payment Solutions
       * Intelligent Portal
       * Intelligent Negotiator
       * Payment IVR
       * Credit Card Processing
       * ACH Payment Processing
 * About You
   * * Healthcare and Medical
     * A/R Management
     * Government
     * Non-Profit Organizations
     * Other
 * About Us
   * * Who We Are
     * Client Testimonials
     * Company News
     * Software Integration
     * Compliance
 * Connect With Us
   * * Careers
     * Partners
 * Resources
   * * Blogs & Articles
     * Studies and White Papers
     * Videos
     * Industry Events
 * Support
 * Search Search



EVENTS – COME SEE US!

Video Player
00:06
00:00
00:25
Use Up/Down Arrow keys to increase or decrease volume.



OMNICHANNEL, ANALYTICS-DRIVEN CLOUD COMMUNICATION & CONSUMER PAYMENT SOLUTIONS


OUTBOUND CALL CENTER SOLUTIONS

Harness the power of intelligence-based automation and real-time analytics to
reduce operational costs and increase productivity and revenue. Streamline agent
workflows and make every interaction count across all preferred communication
and payment channels.

One platform. Endless possibilities.

Solution DetailsSchedule Demo



UNLEASH OMNICHANNEL COMMUNICATION



INCREASE AGENT PERFORMANCE



EMBRACE SELF-SERVICE PAYMENTS


UNIFIED COMMUNICATION


(VOICE, EMAIL, TEXT, CHAT)


SELF-SERVICE PAYMENT SOLUTIONS


(SELF-RESOLUTION PORTALS, PAYMENT IVR)

CONNECT


INBOUND / OUTBOUND OMNICHANNEL CONTACT CENTER SOLUTIONS

Our analytics powered hosted contact center platform acts as a “people
multiplier” through personalized automation across the spectrum of preferred
communication channels  (voice, email, text, chat).

 * Increase outbound connection rates by 70% through our automated predictive
   dialer
 * Make every phone call personal with real-time account information screen
   pops.
 * Send account reminders and notifications, or Electronic Statements & Forms
   through automated or triggered email or SMS campaigns.
 * Provide timely customer service information through Web Chat.

See Immediate ROI
Go Omnichannel
Watch Video Demo

MANAGE


EMPOWER AGENTS AND SUPERVISORS WITH DATA-DRIVEN MANAGEMENT TOOLS

Compliance focused and analytics-powered, our hosted call center solutions
maximize the quality and effectiveness of your supervisors and agents by placing
modern, data-driven management tools at your fingertips. Our software does all
the heavy lifting behind the scenes and lets your agents focus on results.

 * Automate Agent Workflows
 * All Your Apps | One Pane of Glass
 * Empower Supervisors

1 - Call Details & Opening Script
Provide your agents with all the information they need to succeed. Include an
opening script to ensure compliance requirements are met.

2 - Call Flow Assist
Help your agents stay calm and in control of every conversation with
campaign-specific prompts.

3 - Call Results & Wrap Form
Cut wrap times in half with our streamlined call wrap interface.

App Integration - CRM
Instantly work within your CRM or system of record in the same screen.

App Integration - Send Email or SMS
Instantly send an email or SMS message (from a stored template) with just a few
clicks.

App Integration - Virtual Terminal
Take a credit, debit, or ACH payment or create a payment plan from your same
screen.

Outbound Call Center Solutions - Analytics
See key KPIs in real-time or pull a visual report with just a few clicks.

Speech Analytics
Compliance, Agent Training, Automated Scorecards, Redaction



COLLECT


OUR SELF-SERVICE PAYMENT PORTALS LET CONSUMERS SELF-RESOLVE ON THEIR SCHEDULE

Our Intelligent Portals leverage the power of hyper-convenience and self-service
to let consumers resolve their bills without ever speaking to an agent.
Consumers can create their own payment plans, virtually negotiate a settlement,
view statements and payment history, or submit electronic forms and
documents—reducing collection costs and unnecessary administrative tasks.

 * INCREASE ONLINE PAYMENTS AND CONVERSION RATES THROUGH A MOBILE-FIRST PAYMENT
   PORTAL

 * COLLECT 24/7 WITH A FULLY SELF-SERVICE PORTAL AND PAYMENT IVR.

 * REDUCE OR ELIMINATE DATA OR PCI AUDIT RISKS BY SWITCHING OVER TO A 100%
   COMPLIANT PAYMENT PLATFORM (PCI-DSS CERTIFIED, REDACTED PHONE AND IVR
   PAYMENTS, OR WITH OUR INTEGRATED P2PE DEVICES).


Watch Video Demo
Learn More


 * Payment Portal Analytics
 * Mobile-First Design

Analytics - Demographics
See a breakdown of visits and conversions across a number of demographics to
better understand your customers.

Analytics - Payment Trends
See how your payment portal is performing over time (including visits and
conversions)

Payment Analytics - Heat Map
See visual heatmaps of when payments and visits take place (by day of week, hour
of day)

Portal Analytics Overview
See an executive summary with key KPI scorecards and payments at a glance.

Mobile Payment Portal Account Disclosure Verification

Mobile Payment Portal Choose sub accounts to pay

Mobile Payment Portal - Self Virtual Negotiation

Mobile Payment Portal Choose Your Payment option

Mobile Payment Portal Landing Page Account Verification





INBOUND / OUTBOUND CONTACT CENTER COMMUNICATION & PAYMENT SOLUTIONS

FULLY-INTEGRATED & ANALYTICS-DRIVEN OMNICHANNEL COMMUNICATION AND PAYMENT
SOFTWARE 




CONNECT


INBOUND / OUTBOUND OMNICHANNEL CONTACT CENTER SOLUTIONS

Our analytics powered hosted contact center platform acts as a “people
multiplier” through personalized automation across the spectrum of preferred
communication channels  (voice, email, text, chat).

 * Increase outbound connection rates by 70% through our automated predictive
   dialer
 * Make every phone call personal with real-time account information screen
   pops.
 * Send account reminders and notifications, or Electronic Statements & Forms
   through automated or triggered email or SMS campaigns.
 * Provide timely customer service information through Web Chat.

See Immediate ROI
Watch Video Demo

MANAGE


EMPOWER AGENTS AND SUPERVISORS WITH DATA-DRIVEN MANAGEMENT TOOLS

Compliance focused and analytics-powered, our hosted call center solutions
maximize the quality and effectiveness of your supervisors and agents by placing
modern, data-driven management tools at your fingertips. Our software does all
the heavy lifting behind the scenes and lets your agents focus on results.

 * Automate Agent Workflows
 * All Your Apps | One Pane of Glass
 * Empower Supervisors

1 - Call Details & Opening Script
Provide your agents with all the information they need to succeed. Include an
opening script to ensure compliance requirements are met.

2 - Call Flow Assist
Help your agents stay calm and in control of every conversation with
campaign-specific prompts.

3 - Call Results & Wrap Form
Cut wrap times in half with our streamlined call wrap interface.

App Integration - CRM
Instantly work within your CRM or system of record in the same screen.

App Integration - Send Email or SMS
Instantly send an email or SMS message (from a stored template) with just a few
clicks.

App Integration - Virtual Terminal
Take a credit, debit, or ACH payment or create a payment plan from your same
screen.

Outbound Call Center Solutions - Analytics
See key KPIs in real-time or pull a visual report with just a few clicks.

Speech Analytics
Compliance, Agent Training, Automated Scorecards, Redaction


COLLECT


OUR SELF-SERVICE PAYMENT PORTALS LET CONSUMERS SELF-RESOLVE ON THEIR SCHEDULE

Our Intelligent Portals leverage the power of hyper-convenience and self-service
to let consumers resolve their bills without ever speaking to an agent.
Consumers can create their own payment plans, virtually negotiate a settlement,
view statements and payment history, or submit electronic forms and
documents—reducing collection costs and unnecessary administrative tasks.

 * INCREASE ONLINE PAYMENTS AND CONVERSION RATES THROUGH A MOBILE-FIRST PAYMENT
   PORTAL

 * COLLECT 24/7 WITH A FULLY SELF-SERVICE PORTAL AND PAYMENT IVR.

 * REDUCE OR ELIMINATE DATA OR PCI AUDIT RISKS BY SWITCHING OVER TO A 100%
   COMPLIANT PAYMENT PLATFORM (PCI-DSS CERTIFIED, REDACTED PHONE AND IVR
   PAYMENTS, OR WITH OUR INTEGRATED P2PE DEVICES).

 * Payment Portal Analytics
 * Mobile-First Design

Analytics - Demographics
See a breakdown of visits and conversions across a number of demographics to
better understand your customers.

Analytics - Payment Trends
See how your payment portal is performing over time (including visits and
conversions)

Payment Analytics - Heat Map
See visual heatmaps of when payments and visits take place (by day of week, hour
of day)

Portal Analytics Overview
See an executive summary with key KPI scorecards and payments at a glance.

Mobile Payment Portal Account Disclosure Verification

Mobile Payment Portal Choose sub accounts to pay

Mobile Payment Portal - Self Virtual Negotiation

Mobile Payment Portal Choose Your Payment option

Mobile Payment Portal Landing Page Account Verification



WHY INTELLIGENT CONTACTS?

Regardless of your size, we make payments and meaningful consumer communications
happen!


ACTIVE ACCOUNTS


PAYMENTS PROCESSED


CONNECTIONS MADE IN 2022 AND COUNTING...


OUTSTANDING IVR INTERACTIONS AND COUNTING!


ONLINE PAYMENT PLANS CREATED

%


OF PAYMENTS MADE VIA MOBILE DEVICES

WANT TO KNOW MORE?

Whether you’re looking to upgrade one part of your billing process or the whole
enchilada, we can help!

Contact Us

WANT TO KNOW MORE?

Whether you’re looking to upgrade one part of your billing process or the whole
enchilada, we can help!

Contact Us

5345 Towne Square Dr., Ste. 165 Plano, Texas 75024 800.214.7490






 * About You
 * Solutions
 * Unified Communications
 * Payment Solutions
 * Resources
 * Connect With Us
 * Privacy Policy
 * Sitemap

 * Facebook
 * X

2024 Intelligent Contacts Inc. All rights reserved.



 * Solutions
   * Unified Communications
     * Cloud Contact Center
     * Predictive Dialer
     * Intelligent IVR
     * Geo Call Routing
     * Intelligent Messaging
     * Back
   * Payment Solutions
     * Intelligent Portal
     * Intelligent Negotiator
     * Payment IVR
     * Credit Card Processing
     * ACH Payment Processing
     * Back
   * Back
 * About You
   * Healthcare and Medical
   * A/R Management
   * Government
   * Non-Profit Organizations
   * Other
   * Back
 * About Us
   * Who We Are
   * Client Testimonials
   * Company News
   * Software Integration
   * Compliance
   * Back
 * Connect With Us
   * Careers
   * Partners
   * Back
 * Resources
   * Blogs & Articles
   * Studies and White Papers
   * Videos
   * Industry Events
   * Back
 * Support

× Close Panel


HOMEPAGE_MENU

 * Solutions
   * Unified Communications
     * Cloud Contact Center
     * Predictive Dialer
     * Intelligent IVR
     * Geo Call Routing
     * Intelligent Messaging
     * Back
   * Payment Solutions
     * Intelligent Portal
     * Intelligent Negotiator
     * Payment IVR
     * Credit Card Processing
     * ACH Payment Processing
     * Back
   * Back
 * About You
   * Healthcare and Medical
   * A/R Management
   * Government
   * Non-Profit Organizations
   * Other
   * Back
 * About Us
   * Who We Are
   * Client Testimonials
   * Company News
   * Software Integration
   * Compliance
   * Back
 * Connect With Us
   * Careers
   * Partners
   * Back
 * Resources
   * Blogs & Articles
   * Studies and White Papers
   * Videos
   * Industry Events
   * Back
 * Support

× Close Panel

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