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HOW DOCUSIGN USERS CAN SPOT, AVOID AND REPORT FRAUD

At DocuSign, customers trust us with their most sensitive data and we’re
strongly committed to protecting it. To this end, we’ve implemented policies,
standards, processes and training to ensure we continue to meet or exceed the
highest international security standards. But during a time when online crimes
are increasing, no company is entirely immune from fraud. Bad players are
impersonating many respected brands to steal data or other sensitive
information. Preventing them from doing so is a team effort among corporations
and consumers.

Here are some tips on how to protect your data online.


HOW TO SPOT FRAUD

Newly released Federal Trade Commission data shows that consumers lost nearly $6
billion to fraud in 2021–a year-over-year increase of more than 70 percent. By
learning how to detect fraud, you can avoid becoming yet another victim of this
rapidly growing trend.

In the past, fraudsters have attempted to impersonate DocuSign in emails and
texts. They have also signed up for legitimate DocuSign accounts and used our
services to appear reputable when sending documents to victims.

Here are some ways to tell whether a purported DocuSign email you’ve received is
fraudulent.

 1. The sender’s address is suspicious. Check the “from” tab to ensure the email
    originated from DocuSign.com or DocuSign.net.
 2. It contains an attachment. DocuSign emails that request you to sign a
    document never contain attachments of any kind.
 3. Generic greetings. Many fake emails begin with a generic greeting like “Dear
    DocuSign Customer.” If you don’t see your name in the salutation, it should
    raise a mental alarm.
 4. False sense of urgency. Many fake emails try to deceive you with the threat
    that your account is in jeopardy if you don’t provide immediate updates.
    They may also state that unauthorized transactions have occurred on your
    account or that DocuSign needs to update your information immediately.
 5. Misspellings and bad grammar. While no one is perfect, fake emails often
    contain misspellings, incorrect grammar, missing words and gaps in logic.
    Mistakes like this help fraudsters avoid spam filters.
 6. Unsafe sites. The term "https" should always precede any website address
    where you enter personal information. The "s" stands for secure. If you
    don't see "https," you're not in a secure Web session.
 7. Pop-up boxes. DocuSign never uses a pop-up box in an email, because pop-ups
    aren’t secure.


HOW TO AVOID FRAUD AND PHISHING

Phishing is among the most prevalent and sophisticated fraud techniques. It is
used by attackers to trick individuals into divulging personal information—such
as login credentials—or to launch malware to steal broader sets of data stored
on their computers or connected networks. A phishing email typically is an
imitation of an email from a trusted source, duping recipients into opening the
email and clicking on enclosed attachments or links. 

Read our paper Combating Phishing to learn more.


HOW TO REPORT FRAUD

Nearly three million fraud claims were reported in the U.S. last year and
although it’s troubling to think of all those who have been victimized, the
statistic also underscores the importance of fighting back against cyber
criminals. 

Docusign’s customers play a critical role in detecting and fending off
cybersecurity threats. If you believe you’ve been targeted, you can report the
suspected fraud to DocuSign’s dedicated reporting channels based on the type of
threat:

 1. DocuSign-themed imitation emails and websites: If you think that you’ve
    received an imitation email purporting to come from DocuSign, forward the
    entire email as an attachment to spam@docusign.com and delete it
    immediately. If you identify a website imitation of DocuSign, please copy
    and paste the URL into an email to spam@docusign.com for investigation.
 2. Improper use of DocuSign: If you think that you’ve received an email from a
    DocuSign user who is abusing their DocuSign account, please report directly
    using the ‘Report this email’ link in the bottom portion of the email
    notification or forward the entire email to
    securityaccountabuse@docusign.com with your name, contact information,
    envelope ID (if known), evidence of the purported wrongdoing, sender’s name,
    sender’s email address and other important details
 3. Other security incidents and DocuSign-themed threats for investigation: New
    cybersecurity threats occur all the time. To support DocuSign information
    security and threat intelligence, please report security incidents and
    DocuSign platform threats to security@docusign.com for investigation.

To learn more about how DocuSign is striving to keep your information safe and
secure, visit our Trust Center.

Author
DocuSign Contributor

Published
August 26, 2022
Related Topics
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