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 * Platform
   BACK
   Platform
   Drift Conversation Cloud
   Grow your revenue with the right conversation at the right time and place.
   Conversational Marketing
   Engage website visitors with personalized conversations.
   Conversational Sales
   Get real-time buyer insights to close deals faster.
   Conversational Service
   Delight your customers without burdening service teams.
   PRODUCTS
   Drift Live Chat
   Start real-time conversations with every website visitor.
   Drift Conversational AI
   Use AI-powered chatbots to guide visitors to the right outcome.
   Drift Meetings
   Schedule sales meetings with website visitors 24/7.
   Drift Custom Chatbots
   Tailor customer conversations and deliver the right message 24/7.
   Drift Email
   Surface new opportunities, track responses, & improve contact data.
   Drift Intel
   Understand site visitors to increase engagement & conversion.
   Drift Video
   Send short and personalized videos to stand out from the crowd.
   Drift Audiences
   Understand your site visitors to deliver the right experiences.
   Drift Landing Pages
   Create engaging conversational landing pages that convert.
   Drift Prospector
   Get real-time visibility into target accounts & contact activities.
   Drift Reporting
   Track and measure performance of key business metrics.
   Drift Fastlane
   Qualify buyers instantly and book meetings from your lead forms.
   Powered by Integrations
 * Solutions
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   USE CASES
   Customer Prospecting
   Centralize buying signals so you can prioritize accounts.
   Deal Management
   Easily personalize, collaborate, and consult in every deal.
   Customer Service
   Automate customer support so your customers can get answers without waiting.
   Target Account Engagement
   Get insights and alerts for target accounts and never miss an opportunity.
   Real-Time Personalization
   Give website visitors relevant conversations and content in real-time.
   Sales Efficiency
   Do more with less by giving your sales team’s efficiency a massive boost
   across the entire sales cycle.
   Visitor Intelligence
   Use insights to engage with website visitors and accelerate deal cycles.
 * Customers
 * Resources
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   Resources
   Learn more with industry strategies, best practices, and certifications.
   Books, Reports & More
   Blog
   Events
   Training & Certifications
   Podcasts
   Community
   Become an Insider
   Join our learning community for marketing, sales, and service.
   Become an Insider
 * About Us
   BACK
   About Us
   Learn about Drift’s customers, people, and conversational solutions.
   Leadership Team
   Meet Drift's founders and executive team.
   Diversity Equity Inclusion
   Learn how Drift promotes a diverse, equitable, and inclusive workplace.
   Leadership Principles
   Read the customer-centric philosophy that guides our products and vision.
   Partners
   Learn how forward-thinking companies accelerate their revenue with Drift.
   Careers
   Check out open opportunities and get ready to electrify your career.
   Newsroom
   Stay up to date on Drift with the latest news, press releases, and awards.
 * Pricing
 * Let's Chat
 * Sign In

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 * Books & Reports
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 * Blog
 * Events
 * Training & Certifications
 * Podcasts
 * Community
   
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THE FORRESTER NEW WAVETM: CONVERSATION AUTOMATION SOLUTIONS, Q3 2022

Drift is named a Leader in a recent report from Forrester that examines the 10
most significant conversation automation solutions.

Get the Report


CHAPTERS

About the Report
Highlights from the Report
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ABOUT THE REPORT

B2B has changed so much in the past few years, but one thing remains clear: it’s
more important than ever to stay digitally connected to your buyers and
customers.

Conversation automation solutions (CAS) make it easier for you to deliver
personalized conversations throughout the buyer’s journey and exceed their
expectations at every turn. They can provide insights on your website visitors,
serve up relevant content, respond with human-like language, and so much more to
help you have the right conversation at the right time and place.

But no two solutions are the same.

In their recent report on conversation automation solutions, Forrester evaluates
vendors on 10 criteria in order to draw out the top offerings in the space. And
it looks like Drift is doing more than a few things right:




HIGHLIGHTS FROM THE REPORT

In this report, you’ll learn how conversation automation solutions like Drift
can help you improve your customers’ digital experiences. You’ll get:

 * A snapshot of how each vendor performed against the criteria
 * Forrester’s take on each vendor and solution
 * Details on why Forrester named Drift a Leader in the conversation automation
   space


SCALE YOUR BUSINESS WITH A LEADER

We created the conversational category, and years later, we’re still a leader.
See why Forrester named Drift a Leader in The Forrester New Wave™ report.
Get the ReportGet a Demo
 * Platform
   * Platform
   * Conversation Cloud
   * Conversational Marketing
   * Conversational Sales
   * Conversational Service
   * Partners
   * Integrations
   * Professional Services
 * Solutions
   * Solutions
   * Customer Prospecting
   * Deal Management
   * Customer Service
   * Target Account Engagement
   * Visitor Intelligence
   * Real-Time Personalization
 * About Us
   * About Us
   * Diversity Equity Inclusion
   * Careers
   * Leadership Team
   * Leadership Principles
   * Newsroom
   * Brand Assets
   * Security & Compliance
   * Contact Us
 * Resources
   * Resources
   * Drift Resources
   * Books, Reports & More
   * Blog
   * Drift Learning Center
   * Events
   * Training & Certifications
   * Podcasts
   * Become a Drift Insider
 * Support
   * Drift Help Center
   * Community
 * Get Drift
   * Get Drift
   * Pricing
   * Test Drive Drift
   * Live Demo
   * Mobile App
   * Video Mobile App
   * Drift for Chrome
   * Drift for Startups
   * Drift Store

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