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the world's leading & most trusted outsourced communications partner



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calls & chats looked after on behalf of sole traders to global enterprises



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every customer managed seamlessly around the clock in our UK head office


Solutions
Enterprise Outsourced Switchboard Visitor Management Bespoke Customer Teams
SME Telephone Answering Service Managed Live Chat

Start-ups

Pocket Phone System Virtual Office Business Phone Numbers

More

Outbound Calling Self-screening Bot Website Callback Tool
Industries
Legal Ranging from sole practitioners to the Magic Circle Finance Working with
hundreds of finance & accountancy professionals Property #1 provider to the
industry for over a decade Franchise Recommended by the British Franchise
Association Automotive Supporting local dealers and global brands Small Business
Trusted by 21,000 businesses of every kind Health & care Preferred supplier to
the health & care industries Enterprise Outsourced multichannel communications
for larger businesses

Our expertise goes far beyond these specialist industries, we serve businesses
of every shape and sector.

Resources
Product Guides Take a closer look at our products and associated features to
understand which one's right for you Case Studies See what our clients across
the many industries we support have to say about our services Events Discover
where you can catch us at one of the many events we host, attend or speak at
News Read all of our latest press releases, including new appointments,
collaborations & growth stories Blog Check out our new services & best practice
write-ups to help make your business even more successful

Your one-stop shop for anything and everything Moneypenny.

About
About Us The UK's leading provider of outsourced telephone & web-based
communications to businesses of all shapes and sizes USA On hand to look after
calls & chats for US businesses from our Atlanta, GA office since 2014 Client
Portal Access to a goldmine of tailored management information to help our
clients improve their customer journey Careers View our latest vacancies and
come join one of the the fastest growing companies in the UK WeMindTheGap A
powerful social mobility charity set up in 2015 by Moneypenny’s co-founder,
Rachel Clacher.

7X

featured for over a decade in The Sunday Times Top 100 Best Companies to Work
For



No.1

the world's leading & most trusted outsourced communications partner



20m

calls & chats looked after on behalf of sole traders to global enterprises



24/7

every customer managed seamlessly around the clock in our UK head office


Careers
Refer and earn £250

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FINANCE ANSWERING SERVICES


TAILORED SERVICES FOR THE FINANCE SECTOR

Our team of dedicated receptionists provide seamless support where you need it
most

Telephone Answering

A dedicated receptionist to answer the calls you can't get to

Find out more


Live Chat

Outsource some or all of your chats to trained agents

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Rated excellent



Best people



Integration now available




Trusted by the UK's top finance & accounting businesses




CAPTURE EVERY OPPORTUNITY IN THE MOST COST-EFFECTIVE WAY POSSIBLE

Your UK-based, hand-picked receptionist is on hand whenever you need


THE RIGHT RECEPTIONIST MATCHED WITH YOU

After all, they're going to be a key part of your business


SCALEABLE SUPPORT IN LINE WITH DEMAND

Remain agile and manage costs with flexible support as and when you need it


REDUCE ‘THE NOISE' SO YOU CAN FOCUS ON CLIENTS

Keep your core team working efficiently without distraction, we'll look after
the rest


BE OPEN AROUND THE CLOCK

Capture new enquiries in your sleep as we're here for you 24/7


GROW FASTER & DRIVE MORE ENQUIRIES

Gain a competitive edge by capturing more new business & providing a better
service


OUR SERVICES ARE BASED ON USAGE - SO YOU'RE ALWAYS IN CONTROL

Get your quote today



TELEPHONE ANSWERING

Ready and waiting to answer your calls is your dedicated Moneypenny
Receptionist. The front line for hundreds of businesses just like yours, they
know the industry inside out and understand the value in every call. Briefed by
you on your business, they'll get to know how you and your team like to work,
answering calls exactly as if based in your office and impressing your clients
with every interaction.



Maximise every
opportunity

Capture every lead by always being available

Stay
agile

Operate a seamless and efficient business whilst keeping overheads to an
absolute minimum

Look more
professional

Smarten up your front of house and ensure outstanding service delivery

Get your quote

Free trial available



LIVE CHAT

Our one-stop Live Chat solution is designed specifically for the needs of busy
businesses like yours. We combine gold standard software with the support of
real people to help you maximise every penny you spend on your marketing budget
and ensure your campaigns are working as hard as possible. Simple to set up and
easy to manage, handle as many or as few chats as you can, and trust us to take
care of the rest.

Get ahead of
competitors

38% of chats resulting in a new enquiry

Win new
clients faster

Proven to generate 6x more engagement with website visitors

Satisfy your
audience

Clients are increasingly expecting chat to be available on your website

Get your quote

Free trial available


21,000 UK BUSINESSES ON BOARD

Request a callback now to get a tailored quote, simply provide us with a few
details and we'll call you right away.

Name
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Company name
Company name is required
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Please enter a 10 or 11 digit number
Submit

No. of Employees:

0-10 11-50 51-250 250+
How will we use your data? Read our Privacy Policy, or opt-out of ongoing
communications from us.
Submit

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RECEIVE CALLS FROM US SEAMLESSLY

With access to everyone's status, we'll always know when your team is available
to take calls - just look out for the Moneypenny logo calling in your Teams
platform. If you accept the call, we'll introduce who's on the line. If you
reject it, we'll take a message as normal.

Caller rings to speak to a member of your team

We answer

We read your Teams status to see if you're available

The call is seamlessly transferred

Find out more



THE HOME OF PASSIONATE & CAN-DO PEOPLE

We all know that, at the end of the day, businesses are collections of people
with their own ambitions and quirks (note the treehouse projecting our own
playful spirit across ‘The Middle' here at Moneypenny!). We made the decision
very early in our journey to only employ people who put heart and warmth into
everything they do. The result is a team of receptionists, who we trust to bring
a smile to every conversation and consider individual needs with care. We
believe what we offer really helps businesses work better. When you lend your
receptionist the keys to your business, we'll treat it like our own. We won't
let you down. We will make you shine.

Moneypenny's UK head office: the place all of our receptionists call home.




WHAT OUR CLIENTS SAY

Moneypenny is a lifeline we could not be without.

Moneypenny has transformed our service levels.

Eight years on, every call is still answered perfectly.

Our productivity has improved thanks to Moneypenny's support.

Call and live chat support has allowed us to increase prospect leads.

We wouldn't be where we are today without Moneypenny.

We know we're best serving our clients with Moneypenny.

A personal and professional touch with every interaction.

Moneypenny's ability to understand the needs of callers is impressive.

The quality of their call handling service is amazing.

Moneypenny is a lifeline we could not be without.

Moneypenny has transformed our service levels.

Eight years on, every call is still answered perfectly.

Our productivity has improved thanks to Moneypenny's support.

Call and live chat support has allowed us to increase prospect leads.

We wouldn't be where we are today without Moneypenny.

We know we're best serving our clients with Moneypenny.

A personal and professional touch with every interaction.

Moneypenny's ability to understand the needs of callers is impressive.

The quality of their call handling service is amazing.

Moneypenny is a lifeline we could not be without.

Moneypenny has transformed our service levels.

Eight years on, every call is still answered perfectly.

Our productivity has improved thanks to Moneypenny's support.


FAQS

How will Moneypenny deal with members of our team if they're working remotely?
This isn't a problem whatsoever - we'll have a diary with all your colleagues'
names and numbers to hand. Call handling instructions can be tailored
differently for each employee; whether that's transferring calls to landlines or
mobiles, or sending messages immediately via email or SMS.
Am I tied into an ongoing contract? All of our smaller Telephone Answering and
Live Chat schemes (inclusive of 150 calls or chats and below) have a minimum
contract length of three months. Thereafter, we require one month's notice to
close your account from the date of your next invoice. Our larger schemes (250
calls or chats and above) require a six-month commitment and one month's notice.
How will you ensure our data is protected? With our secure and encrypted
network, we have all the necessary technical capabilities in place to ensure
your data remains safe whilst our team look after calls and chats off-site.
Does Moneypenny provide a 24-hour service? Yes. We can be on hand 24/7. Our
standard hours of service are 8.30am until 6.00pm, however for support outside
of these hours, talk to us about our evening, weekend and 24/7 solutions. Our
24-hour service ensures that your clients will always be able to get in touch
with a real person representing your business, whether it's a Sunday, 4.00am or
on Christmas Day.
How quickly can we be set up? Tell us what your timescales are and we'll do our
best to accommodate your needs. Typically, you'll be up and running within a
matter of days. We've lots of experience and will work through everything with
you step by step, liaising with your telecoms provider or web manager directly
if you wish.


GET YOUR QUOTE TODAY

You could be briefing your Moneypenny Receptionists today. Call 0333 009 8320.

Name
Name is required
Company name
Company name is required
Email
Email is required
Please enter a valid email address
Telephone
Telephone number is required
Please enter a valid telephone number
Please enter a 10 or 11 digit number

No. of Employees:

0-10 11-50 51-250 250+
How will we use your data? Read our Privacy Policy, or opt-out of ongoing
communications from us.
Submit

Thanks for your submission!

Please fill the form correctly.

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 * Solutions for small & large businesses

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Best people

Rated excellent



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