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Submission: On August 17 via manual from US — Scanned from DE
Effective URL: https://healthcare.trainingleader.com/product/essential-front-desk-skills-avoid-simple-mistakes-2/?utm_source=activedemand&utm_medium=...
Submission: On August 17 via manual from US — Scanned from DE
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<h4 class="bundled_product_title product_title"><span class="bundled_product_title_inner"><span class="item_title">Part 1: Front Desk Fundamentals That Guarantee Success</span><span class="item_qty"></span><span
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<p>Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.</p>
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<h4 class="bundled_product_title product_title"><span class="bundled_product_title_inner"><span class="item_title">Part 2: Head Off Patient Service Disasters at Your Front Desk Now</span><span class="item_qty"></span><span
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<p>Your front desk could be losing you patients. The service your front desk staff provide is a key factor in your ability retain your patients. Don’t let poor patient service lead to lost patients and money. Solve this problem right now.</p>
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<h4 class="bundled_product_title product_title"><span class="bundled_product_title_inner"><span class="item_title">Part 3: Front Desk: First-Rate Phone Etiquette Skills for Your Practice </span><span class="item_qty"></span><span
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<p>Your practice depends on effective communication between your staff and patients. This training will provide your entire team with excellent phone etiquette skills to ensure patient satisfaction and practice success.</p>
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style="cursor: pointer;">$917.00</span></span></label>
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<a href="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636.jpg" class="image zoom" title="front desk hipaa violations" data-rel="prettyPhoto" data-o_href="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636.jpg"><img width="300" height="300" src="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-300x300.jpg" class="attachment-woocommerce_thumbnail size-woocommerce_thumbnail wp-post-image" alt="front desk hipaa violations" decoding="async" loading="lazy" title="front desk hipaa violations" data-caption="" data-large_image="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636.jpg" data-large_image_width="1600" data-large_image_height="952" srcset="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-300x300.jpg 300w, https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-150x150.jpg 150w, https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-200x200.jpg 200w, https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-100x100.jpg 100w" sizes="(max-width: 300px) 100vw, 300px" data-o_src="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-300x300.jpg" data-o_height="300" data-o_width="300" data-o_srcset="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-300x300.jpg 300w, https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-150x150.jpg 150w, https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-200x200.jpg 200w, https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636-100x100.jpg 100w" data-o_sizes="(max-width: 300px) 100vw, 300px" data-o_title="front desk hipaa violations" data-o_data-caption="" data-o_alt="front desk hipaa violations" data-o_data-src="" data-src="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636.jpg" data-o_data-large_image="https://healthcare.trainingleader.com/wp-content/uploads/2023/05/front-desk-hipaa-e1622124302636.jpg" data-o_data-large_image_width="1600" data-o_data-large_image_height="952"></a>
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<h4 class="bundled_product_title product_title"><span class="bundled_product_title_inner"><span class="item_title">Part 4: Head Off Front Desk HIPAA Nightmares</span><span class="item_qty"></span><span class="item_suffix"></span></span> <span
class="bundled_product_title_link"><a class="bundled_product_permalink" href="https://healthcare.trainingleader.com/product/head-off-front-desk-hipaa-violations-and-audits/" target="_blank" aria-label="View product"></a></span></h4>
<div class="bundled_product_excerpt product_excerpt">
<p>Stay off of HIPAA audit target lists by overcoming the most common front desk HIPAA violations with simple, proven strategies that really work.</p>
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<figure class="bundled_product_image woocommerce-product-gallery__image" data-o_data-thumb="" data-thumb="https://healthcare.trainingleader.com/wp-content/uploads/2022/03/front-desk-collections_OPTIMIZED-300x300.jpg">
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<h4 class="bundled_product_title product_title"><span class="bundled_product_title_inner"><span class="item_title">Part 5: Boost Your Front Desk Patient Collections Quickly and Easily</span><span class="item_qty"></span><span
class="item_suffix"></span></span> <span
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<div class="bundled_product_excerpt product_excerpt">
<p>If your front desk patient collections don’t make up at least 25% of your revenue, you are losing money. You can halt these losses by implementing the step-by-step collection strategies you’ll receive during...</p>
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<div class="cart bundled_item_cart_content bundled_item_cart_content--populated variations_form" data-title="Part 5: Boost Your Front Desk Patient Collections Quickly and Easily"
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Home / Products / All Trainings / 5-Part Series: Front Desk Staff Essentials:
Improve Performance, Boost Your Revenue
Home / Discount Bundles / 5-Part Series: Front Desk Staff Essentials: Improve
Performance, Boost Your Revenue
5-PART SERIES: FRONT DESK STAFF ESSENTIALS: IMPROVE PERFORMANCE, BOOST YOUR
REVENUE
Length: 60 Minutes Each Experts: Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I,
Sherri Lewis, CPB
From: $0.00
Important: Please select a format for each part of this series below. Final
discounted rate will be reflected once all selections are made.
PART 1: FRONT DESK FUNDAMENTALS THAT GUARANTEE SUCCESS
Ensure your front desk staff have the foundational skills necessary to ensure
your practice runs smoothly and patients stay satisfied. Use this step-by-step
Front Desk 101 online training to help. Sign up today.
$277.00 – $917.00
Order Now! Choose Your Format *
ORDER NOW!
CHOOSE YOUR TRAINING FORMAT
Choose an optionOn-Demand Recording : CD-ROM : Corporate Access : On-Demand
Recording $277.00CD-ROM $287.00Corporate Access $917.00
Clear
$277.00
PART 2: HEAD OFF PATIENT SERVICE DISASTERS AT YOUR FRONT DESK NOW
Your front desk could be losing you patients. The service your front desk staff
provide is a key factor in your ability retain your patients. Don’t let poor
patient service lead to lost patients and money. Solve this problem right now.
$277.00 – $917.00
Order Now! Choose Your Format *
ORDER NOW!
CHOOSE YOUR TRAINING FORMAT
Choose an optionOn-Demand Recording : CD-ROM : Corporate Access : On-Demand
Recording $277.00CD-ROM $287.00Corporate Access $917.00
Clear
$277.00
PART 3: FRONT DESK: FIRST-RATE PHONE ETIQUETTE SKILLS FOR YOUR PRACTICE
Your practice depends on effective communication between your staff and
patients. This training will provide your entire team with excellent phone
etiquette skills to ensure patient satisfaction and practice success.
$277.00 – $917.00
Order Now! Choose Your Format *
ORDER NOW!
CHOOSE YOUR TRAINING FORMAT
Choose an optionOn-Demand Recording : CD-ROM : Corporate Access : On-Demand
Recording $277.00CD-ROM $287.00Corporate Access $917.00
Clear
$277.00
PART 4: HEAD OFF FRONT DESK HIPAA NIGHTMARES
Stay off of HIPAA audit target lists by overcoming the most common front desk
HIPAA violations with simple, proven strategies that really work.
$277.00 – $917.00
Order Now! Choose Your Format *
ORDER NOW!
CHOOSE YOUR TRAINING FORMAT
Choose an optionOn-Demand Recording : CD-ROM : Corporate Access : On-Demand
Recording $277.00CD-ROM $287.00Corporate Access $917.00
Clear
$277.00
PART 5: BOOST YOUR FRONT DESK PATIENT COLLECTIONS QUICKLY AND EASILY
If your front desk patient collections don’t make up at least 25% of your
revenue, you are losing money. You can halt these losses by implementing the
step-by-step collection strategies you’ll receive during...
$277.00 – $917.00
Order Now! Choose Your Format *
ORDER NOW!
CHOOSE YOUR TRAINING FORMAT
Choose an optionLive + On-Demand : Live + CD-ROM : Live Webinar : On-Demand
Recording : CD-ROM : Corporate Access : Live + On-Demand $327.00Live + CD-ROM
$337.00Live Webinar $277.00On-Demand Recording $277.00CD-ROM $287.00Corporate
Access $917.00
Clear
$327.00
$1,435.00
$1219.75
* Please choose "Part 3: Front Desk: First-Rate Phone Etiquette Skills for Your
Practice " options.
-
5-Part Series: Front Desk Staff Essentials: Improve Performance, Boost Your
Revenue quantity
+Add to cart
Need a Purchase Order?
100% Satisfaction Money Back Guarantee
No Hassles. No Questions Asked.
Don’t expose your practice to HIPAA privacy violations, revenue losses or
patient dissatisfaction due to preventable front desk slipups. Even the simplest
front desk mistake can result in serious financial and legal disasters for your
practice. But there is something you can do about it …
You can help your staff quickly and easily fortify their front desk skills with
this essential 5-part online training series presented by practice service and
management expert Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I. During each
training in this series, Tracy will provide your staff with practical,
step-by-step tactics that will help them overcome the most common, and costly
mistake areas at your front desk. These include:
Part 1: Essential Front Desk Fundamentals that Guarantee Success
Part 2: Prevent Front Office Patient Service Disasters – Fast
Part 3: Secure First-Rate Phone Etiquette Skills at Your Front Desk
Part 4: Head Off Front Office HIPAA Nightmares (and Hefty Fines)
Part 5: Boost Your Front Desk Patient Collections Quickly and Easily
BONUS 1: Sign up for this 5-part series today and receive a FREE on-demand
recording of the online training entitled: “Simplify Difficult Conversations
w/Patients, Boost Pay Up” (a $277 value, yours free).
BONUS 2: All 5 parts have a Skills Quiz Sheet included to help you quantify the
improvement of your front desk team’s abilities. This is perfect for both your
new and existing staff. This series will help you better protect your practice
by providing your staff with the tactics to stop the most dangerous front desk
errors. You’ll find a breakdown of each of the five sessions included in this
training series below.
> SAVE 15% INSTANTLY!
>
> Order your 5-Part series in the next 5 days, and you’ll save an additional 15%
> off the total cost. Discount is already reflected. No code is necessary. ORDER
> TODAY!
--------------------------------------------------------------------------------
FRONT DESK FUNDAMENTALS THAT GUARANTEE SUCCESS
Choose the On-Demand Recording or CD-Rom to Watch at Your Convenience
Having a smooth-running front desk comes down to the fundamentals. How you train
and hold your front office staff accountable for these core competencies is key.
The problem is finding the time to implement a structured training plan with
everything else you’re responsible for. This training will help.
Training Takeaways:
* Master front desk professionalism with office staff and patients
* Avoid legal front desk triggers that can land your practice in court
* Communicate more clearly to reduce patient no-shows
* Crack medical terminology basics to reduce errors
* Improve productivity with simple, effective computer skills
PREVENT FRONT OFFICE PATIENT SERVICE DISASTERS – FAST
Choose the On-Demand Recording or CD-Rom to Watch at Your Convenience
Your reception staff are the face and personality of your practice. When poor
front office service leads to active patients leaving your practice, it’s like
throwing your practice’s hard-earned money into the garbage. It’s so much harder
and more expensive to bring in new patients than to keep your existing ones.
This training (with the phone etiquette session) will help your front desk
deliver superior service and provide you with the necessary tools to track skill
improvements.
Training Takeaways:
* Turn the angriest patient into your biggest cheerleader with this proven
strategy
* Use redirection to cut off even the chattiest patient and leave them smiling
* Create unforgettable first impressions in 30 seconds that patients will
remember
* Build strong patient relationships without crossing any lines
* Incorporate the perfect phone greeting and send patient satisfaction through
the roof
SECURE FIRST-RATE PHONE ETIQUETTE SKILLS AT YOUR FRONT DESK
Choose the On-Demand Recording or CD-Rom to Watch at Your Convenience
Consider that 80% of new patients use a phone call as their first contact with
your practice. Do you even know how many new patients you are losing due to poor
phone etiquette? The only way to KNOW for sure is to have a telephone etiquette
plan in place. This online training will help you do just that. It will provide
you with confidence that your patients are being treated the way your practice’s
success requires.
Training Takeaways:
* Head off negative online reviews with proven phone greetings
* Make patients feel welcome even when they have to be put on hold
* Key phrases that tell your phone staff it’s time to escalate a call
* Improve patient information collection accuracy and patient satisfaction
* Make sure your patient return phone calls never get missed again
HEAD OFF FRONT DESK HIPAA NIGHTMARES & MASSIVE PENALTIES
Choose the On-Demand Recording or CD-Rom to Watch at Your Convenience
.When it comes to HIPAA compliance, even a small front desk error can lead to
serious violations and hefty financial penalties. A patient just has to “feel”
like their privacy rights have been infringed upon, and before you know it,
they’re filing a complaint against your practice online, and you’re being
audited. HIPAA errors at your front desk can be some of the most difficult to
resolve unless you know how. That is exactly what this training is designed to
do:
Front Desk Training Takeaways:
* Finally understand routine vs. non-routine disclosures, never violate this
HIPAA standard again
* Dodge discarded patient information violations – even the smallest piece of
paper matters
* Stop patient HIPAA complaints in their tracks with proven protocol
* Protect customer info on your computer screen with simple to follow policy
* Modify your check-in process quickly and inexpensively to prevent common
privacy mistakes.
BOOST YOUR FRONT DESK PATIENT COLLECTIONS QUICKLY AND EASILY
Live online training on Wednesday, August 23rd at 1:00pm ET OR,
Choose the On-Demand Recording or CD-Rom to Watch at Your Convenience
.
Whether your patients pay what they owe before they leave your office is almost
entirely due to the skill of your front desk staff. And getting them to pay is
no small task, especially if your team doesn’t have the necessary skills. This
training will provide your front office staff with proven, practical tactics
that will help them significantly improve their front desk collections (without
ticking off your patients).
Front Desk Training Takeaways:
* How preparation and alternative payment options can boost your pay up
* Bring in overdue balances with simple to implement processes that really work
* Identify the best collection technology tools that’ll reduce your bad debt
* Implement key patient “touchpoints” to significantly increase pay-up
* Master verification of benefits before you bill and increase profitability
--------------------------------------------------------------------------------
A MESSAGE FROM PRESENTER: TRACY BIRD, FACMPE, CPC, CPMA, CEMC, CPC-I
--------------------------------------------------------------------------------
PAST WEBINAR REVIEWS:
“Great information that I will be able to use and take back to my staff. The
speaker provided a wide variety of information relevant to this subject that can
be used and trained to in any office.”
– Julie Monk, Valley View Health Center
“I thought the tips were very useful and will introduce them when training or
re-training. The webinar was great!”
– Danielle Soltesz, Reproductive Medicine Associates
“Explained real life scenarios. The Q & A was great! Overall, the webinar was
great.”
– Bianca Pitman, Front Office Operations Manager, Oakland Integrated Healthcare
Network
“It was a great reminder of what we need to improve on. It was very
informative!”
– Mollie Malone, Practice Coordinator, Health Source of Ohio
--------------------------------------------------------------------------------
100% SATISFACTION GUARANTEED OR A FULL REFUND.
You take no risk whatsoever. If you find this essential session doesn’t meet
your expectations or you are not satisfied for any reason, simply let us know.
Order Now
MEET YOUR EXPERTS
TRACY BIRD
FACMPE, CPC, CPMA, CEMC, CPC-IPRESIDENT, MEDICAL PRACTICE ADVISORS
Tracy has over 40 years of experience in various specialties in the areas of
practice management, billing and coding, including training, communications, and
policy and procedure development.
She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a
Certified Professional Medical Auditor (CMPA), a Certified Evaluation and
Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum
instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president
of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently
serving as the Chair of the Certification Commission for National MGMA.
SHERRI LEWIS
CPBCERTIFIED PROFESSIONAL BILLER AT BILLING SIMPLICITY LLC
Sherri Lewis has over 15 years working with a variety of medical professionals
helping to ensure a thriving private practice. She has worked in all
administrative positions, top to bottom assisting with reception, billing needs,
credentialing, contracting, management, and more.
She brings a robust understanding of all the details and requirements of having
a successful and profitable revenue cycle with compassion for both patients and
providers and their staff trying to navigate the financial side of their private
practice. She is a Certified Professional Biller with the American Academy of
Professional Coders and owner of Billing Simplicity, LLC.
RECOMMENDED TRAININGS
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* PROTECT AGAINST NEW FALSE CLAIMS ACT PENALTIES W/YOUR COMPLIANCE PLAN
from $277.00
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from $277.00
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* IN-OFFICE URINE DRUG TESTING: AVOID OIG VIOLATIONS
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