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Log in Preview this course Enroll now THIS COURSE INCLUDES: * 1 hour on-demand video * 6 downloadable resources * 1 practice test * Access on mobile * Certificate of completion * NASBA CPE credits: 1.6 Communicating with Empathy Rating: 4.6 out of 14.6 (3,088 ratings) 6,229 students Enroll now Preview this course COMMUNICATING WITH EMPATHY Understanding and applying empathy personally and professionally. Rating: 4.6 out of 54.6 (3,088 ratings) 6,229 students Created by Elizabeth Pierce Last updated 1/2022 English English Enroll now OverviewCurriculumInstructorReviews WHAT YOU'LL LEARN * Understanding what it is and how it works * The different types of empathy and when to use them * Empathetic listening * How to make some space and develop self awareness REQUIREMENTS * No experience necessary but willingness to be open minded and having a growth mindset NASBA CPE ACCREDITED COURSE National Association of State Boards of Accountancy (NASBA) NASBA CPE credits: 1.6 Recommended NASBA field of study: Communications and Marketing Program level: Basic To earn NASBA CPE credits: * Complete all videos * Score 70% or higher on final exam Glossary: Find PDF attached to the first lecture of this course. Completion to obtain CPE should be accomplished a year after purchase date. If you undertake this course for NASBA CPE credits, please complete the Self Study Course Evaluation. Udemy is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information including refunds and complaints, please see Udemy Terms of Use. For more information regarding administrative policies, please contact our support. Show moreShow less DESCRIPTION Empathy is the core to being human and connecting with others. Without empathy you can’t truly understand what it’s like to be in someone else’s position. As we all change and adapt to our growing world of awareness, empathy takes a front row seat in whatever role you’re in. This course covers the key elements of empathy, why it's important, and how to integrate core empathy elements in your personal and professional life. In this course, we’ll take time to deep dive into four key things around empathy: * understanding what it is and how it works * the different types of empathy and when to use them * empathetic listening, and * how to make some space and develop self awareness Along the way, each section has examples and exercises to help you understand and apply your learnings along the way. Please keep in mind that empathy is hard and it takes practice and dedication to continuously improve and grow - we all take time to understand, practice and develop over time. I look forward to working through this course with you and providing personal examples that have helped me on my way to understanding and practicing empathy both personally and professionally. I look forward to our journey together. CPE (Continuing Professional Education) Learning Objectives 1. Define empathy and why it is important 2. Recognize the benefits of empathy 3. Identify the types of empathy 4. List the three A’s of empathetic listening 5. Determine the most effective way to self monitor empathy 6. Discover how the brain can hijack empathy and how to control it For additional information, including refunds and complaints, please see Udemy Terms of Use, which is linked from the footer of this page. For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page. WHO THIS COURSE IS FOR: * This course is for those who want to increase their knowledge around empathy for personal or professional development. Additionally, this course can help those who work cross-functionally in high stress environments, newly promoted and customer service front line workers. Show moreShow less COURSE CONTENT 6 sections • 23 lectures • 48m total length Expand all sections INTRODUCTION2 LECTURES • 5MIN * Introduction Preview02:47 * Exercise: Baseline Awareness Preview01:58 UNDERSTANDING EMPATHY5 LECTURES • 11MIN * What is Empathy and Why is it Important? Preview01:51 * Empathy Awareness Preview01:47 * Benefits of Empathy Preview02:37 * Empathy Challenges and Impact 03:59 * Exercise: Find Opportunity to Practice 00:48 * CPE Review Quiz: Section 2 2 questions TYPES OF EMPATHY5 LECTURES • 8MIN * History of Empathy 01:24 * Cognitive Empathy 01:58 * Emotional Empathy 01:55 * Compassionate Empathy 01:51 * Exercise: Using the Three Types of Empathy 01:08 * CPE Review Quiz: Section 3 2 questions EMPATHETIC LISTENING4 LECTURES • 10MIN * What is Empathic Listening & Why is Empathetic Listening so Important? 02:59 * How does Empathy and Empathetic Listening Connect? 02:29 * The Three A’s of Empathetic Listening 03:04 * Exercise: Using the Empathy Map 01:28 * CPE Review Quiz: Section 4 2 questions THE SPACE FOR EMPATHY5 LECTURES • 12MIN * What is Space? 02:15 * Why is Creating Space Important? 02:01 * Responses & Reactions: How our brain can hijack us 03:22 * Responses & Reactions: Reigning in the hijacked brain 02:25 * Exercise: Creating Space & Self Awareness 01:34 * CPE Review Quiz: Section 5 2 questions CLOSING2 LECTURES • 3MIN * Course Summary and Review 01:45 * Connecting the Dots: Reflection and Final Exercise 01:09 * CPE Qualified Assessment 10 questions INSTRUCTOR Elizabeth Pierce Head of Learning and Development Consulting at TaskUs Elizabeth is an established talent industry professional dedicated to driving a progressive learning culture throughout organizations to meet company, customer, and employee goals for strategic growth. She has 20+ years of in-depth knowledge focusing on employee development, talent lifecycle design, and leadership evolution. Her experience ranges from large-scale organizations such as Oracle and Walmart eCommerce to hyper-growth startups TaskUs, Uber, Eventbrite, Glassdoor, and Zenefits. She was recently honored to be part of the Top 50 Leaders in Learning and Development, Americas by Corinium. STUDENT FEEDBACK 4.6 Rating: 4.576165 out of 5 Course Rating Rating: 5 out of 553%Rating: 4 out of 538%Rating: 3 out of 58%Rating: 2 out of 51%Rating: 1 out of 5< 1% REVIEWS Search reviews Filter ratings All ratingsFive starsFour starsThree starsTwo starsOne star PT Pako T. Rating: 4.5 out of 5a week ago The course was definitely a plus for me looking at the type of customers and people I engage with on daily basis Was this review helpful? PM Patty M. Rating: 5.0 out of 5a week ago its a good match because i now realize the difference between sympathy and empathy. empathy is a challenge but one has to practice doing it until you get to the level expected. being empathy means being there for someone and extend your hand on how you can help . i have realized that i have been practing empathy and should start practicing it going forward with colleagues and the people i leave with. Was this review helpful? KO Kandace O. Rating: 5.0 out of 5a week ago Really good course! Lot's of great examples of common scenarios and relatable situations. Great information that I really think will help pertain to not only my job and dealing with appraisers but in everyday situations. Was this review helpful? Stephen T. N. Rating: 5.0 out of 52 weeks ago since I started learning this course, I have improved not just at my job site but also in my relationship with families and friends. Was this review helpful? SH Spencer H. Rating: 4.5 out of 53 weeks ago This is a great reminder of how empathy is a valuable asset in ones way of being. Exercise it continuously and reap the benefits. I like how practical it is. How empathy in everyday professional experiences can be performed. More often it is practiced in personal relationships, not professional. I like how she frames it in the professional setting. Very insightful and well thought out; So clear and concise this course is. Was this review helpful? DD Don D. Rating: 4.5 out of 54 weeks ago Really good distinction between types of empathy as well as the nuanced differences between empathy & "sympathy." Overall, the material thus far has kept me fully engaged. Was this review helpful? RB Rakesh B. Rating: 4.0 out of 5a month ago overall well-structured course. great effrot! However one piece of feedback, it seemed a bit monotonous in the way the course was delivered, maybe the instructor could have used different spaces/background rather than one space and the same angles Was this review helpful? RF Rose F. Rating: 5.0 out of 52 weeks ago Yes. I am currently taking care of my 90 year old mom who has some dementia and its key that I show sympathy as well as empathy Was this review helpful? DP Débora P. Rating: 5.0 out of 53 weeks ago Conceptos simples y muy interesantes. Sería de valor que se agregara la opción de subtitulos en español para los que no dominan el ingles Was this review helpful? NC Natalie C. Rating: 4.5 out of 5a week ago Can relate to what's being said. I think I am quite empathetic but i'm probably quick to give my own examples too. Was this review helpful? SI Sorina I. Rating: 5.0 out of 52 months ago I always wanted to become more empathetic, and this course showed me the practical ways in which to do so. Thank you! Was this review helpful? PM Pavel M. Rating: 2.5 out of 52 months ago Too much theoretical. I would welcome more examples from everyday working life and some more advice with options on how to react. Was this review helpful? See more reviews English * Get the app * About us * Help and Support * Terms * Privacy policy * Sitemap * Accessibility statement © 2022 Udemy, Inc.