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Commitment to Health


YOUR CARE IS A TOP PRIORITY

Learn more about what Massage Envy franchises are required to do to protect
members, guests and employees


HOW MASSAGE ENVY FRANCHISED
LOCATIONS ARE TAKING CARE OF YOU

We know you’re feeling the effects of stress now more than ever, which means
it’s even more important to make sure you feel safe and comfortable once you’re
back at a Massage Envy franchised location. Massage Envy has engaged outside
experts – leaders in their field – to review the Massage Envy brand standards
targeted at sanitation and infection prevention and control.


BELOW ARE THE BRAND STANDARDS, WHICH MASSAGE ENVY FRANCHISED LOCATIONS ARE
REQUIRED TO FOLLOW TO HELP PROTECT THE WELLBEING OF EVERY MEMBER, GUEST, AND
EMPLOYEE.

Please contact your Massage Envy franchised location for information about their
mask requirements and other protocols they may have in place related to the
prevention of the spread of COVID-19.

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BETWEEN EVERY SESSION AND SERVICE, MASSAGE ENVY FRANCHISED LOCATIONS ARE
REQUIRED TO:

Remove & replace all sheets. Clean replacements are stored in closed cabinetry.

Disinfect all surfaces that may have been touched or handled during the service
with products registered by the U.S. Environmental Protection Agency for Use
Against Emerging Enveloped Viral Pathogens.

 

All equipment and tools that may have been used in the service are disinfected
per the manufacturer’s instructions.

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MASSAGE ENVY FRANCHISED LOCATIONS MUST ALSO:

Require all employees to practice good hand hygiene, including regularly washing
their hands with warm water for at least 20 seconds, including before and after
touching members or guests.

 

Ensure that 60% alcohol-based hand sanitizer is available in all treatment rooms
and other key locations for use by all employees, members or guests.

Change air pads and filters regularly according to manufacturer’s directions.

Closely monitor the CDC’s designated safety watch and warning levels and
implement additional measures as appropriate.


Corporate Wellness

Many corporations, small businesses, and municipalities have found workplace
wellness, such as massage therapy, to be a low-cost benefit for employees. With
outcomes being linked to overall job satisfaction, it’s no wonder many leading
Fortune 500 companies incorporate workplace wellness into their benefits
packages.

Learn More


OUR SAFETY COLLABORATION WITH CTEH®

Massage Envy recently worked with industry leader CTEH to conduct a deep,
holistic review of the Massage Envy brand standards targeted at sanitation and
infection prevention and control. CTEH is a scientific consulting firm that
specializes in environmental health and provides advice based on reliable
science to safeguard individuals and communities.

Through that collaboration, we have further strengthened key policies (which all
Massage Envy franchisees are required to follow). Among those updated policies
are mandatory cleaning and disinfection protocols (including for treatment rooms
and equipment used in services), proper hand hygiene protocols, and requirements
related to the use of personal protective equipment. Additionally, Massage Envy
franchisees must now require each of their employees to complete additional
health specific training before allowing them to return to work. And, as always,
all Massage Envy franchisees must comply with all federal, state, and local laws
and orders, including those relating to the reopening of their Massage Envy
franchise location.

Massage Envy wants every member and guest to feel confident that their local
Massage Envy franchised location is taking important and tangible measures to
promote safety.

Thank you for your continued trust in Massage Envy.

Each Massage Envy franchise location is independently owned and operated. Please
check with your Massage Envy franchise location if you have any questions.


FREQUENTLY ASKED QUESTIONS

What is ME doing to promote health and safety at Massage Envy franchised
locations


The Massage Envy® brand’s commitment to safety has never been greater. Given the
heightened concerns caused by the Coronavirus pandemic, Massage Envy brought in
outside experts – leaders in their field – to review the Massage Envy® brand
standards relating to infection prevention and control. Through that
collaboration, we have further strengthened key policies.  Among those updated
policies are mandatory cleaning and disinfection protocols, proper hand hygiene
protocols, and requirements related to the use of personal protective equipment.
Massage Envy franchisees must now also require each of their employees to
complete additional health-specific training before allowing them to return to
work.  In addition to following these brand standards, as always, Massage Envy
franchisees must comply with all federal, state, and local laws and orders,
including those relating to the reopening of their Massage Envy franchise
location. 

What are the cleaning protocols at Massage Envy franchise locations?


Below are the brand standards, which Massage Envy franchised locations are
required to follow to help protect the wellbeing of every member, guest, and
employee.

 * All Massage Envy franchised locations are required to ensure their employees
   have completed training in infection control & prevention
 * Please contact your Massage Envy franchised location for information about
   their mask requirements and other protocols they may have in place related to
   the prevention of the spread of COVID-19.

Between every session and service, Massage Envy franchised locations are
required to:

 * Remove & replace all sheets. Clean replacements are stored in closed
   cabinetry.
 * Disinfect all surfaces that may have been touched or handled during the
   service with products registered by the U.S. Environmental Protection Agency
   for Use Against Emerging Enveloped Viral Pathogens.
 * All equipment and tools that may have been used in the service are
   disinfected per the manufacturer’s instructions.

Massage Envy franchised locations must also:

 * Require all employees to practice good hand hygiene, including regularly
   washing their hands with warm water for at least 20 seconds, including before
   and after touching members or guests.
 * Ensure that 60% alcohol-based hand sanitizer is available in all treatment
   rooms and other key locations for use by all employees, members or guests.
 * Change air pads and filters regularly according to manufacturer’s directions.

Closely monitor the CDC’s designated safety watch and warning levels and
implement additional measures as appropriate

Do Massage Envy franchised locations have contactless intake and payment
processes?


Please contact your franchised location for specifics regarding their intake and
payment process including the availability of contactless payment methods such
as Apple Pay or Google Pay.

What precautions should customers take before coming in for a service?


If you have an upcoming appointment and are not feeling well, please contact
your Massage Envy franchised location to reschedule your appointment.

How are Massage Envy franchise locations monitoring the health and symptoms of
their employees?


All Massage Envy franchisees are required to ensure their employees have
completed training in infection control and prevention. Please contact your
franchised locations for additional measures being taken.

Massage Personalized Experience Rapid Tension Relief What To Expect Therapists
Stretch Rapid Tension Relief What to Expect
Facials Advanced Skin Care Customized Facials What to Expect Customized Back
Facials Acne Facial Series Acne Back Facials Home Care Estheticians
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