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< All Webinars

WEBINAR




DIGITALLY BRIDGING THE WORKFORCE GAP


OVERVIEW

SEPTEMBER 13
11AM PT, 2PM ET


Register

Utilities and government organizations have experienced a significant talent
shortage, and it’s not just short-staffed teams that are struggling — even
fully-staffed teams are feeling the impact of inflation and are inundated with
daily manual tasks.

By leveraging technology to make up for lost person-hours and empower existing
staff, utilities and government organizations can not only increase customer
satisfaction but also encourage staff to stay onboard. Moreover, digital
transformation allows organizations to futureproof themselves from other
workforce shortage issues, like a potential wave of mass retirements in the next
few years.

One intuitive starting point for digital transformation is billing and payments.
A streamlined digital billing and payment solution frees up time for employees
to address more pressing issues and reduces the risk of errors and delays,
improving overall employee and customer satisfaction.

Join InvoiceCloud and Governing on September 13, 2023, at 11 AM PT/2 PM ET for a
live webinar exploring how utilities and government organizations can limit the
impact of the workforce gap with digital payment and billing solutions.

Key takeaways include:

 * Tackling the talent shortage
 * Breaking the employee burnout cycle
 * Digital billing and payment best practices
 * How to increase customer satisfaction


SPEAKERS


TRAVIS MURRAY

AVP, ENTERPRISE UTILITIES ALLIANCES, INVOICECLOUD

As AVP of Enterprise Utilities Alliances, Travis Murray provides direction and
support for enterprise channel partner integrations, strategy, and growth. With
15+ years of Payment and Utility Experience, Travis brings extensive knowledge
in financial services consulting, billing and payment customer engagement, and
biller ecommerce strategy. Prior to InvoiceCloud, he was Vice President of
Business Development and Client Relations with Clearwater Payments driving all
client facing activity and partner services. Travis also served as Sr. Director
of Client Relations with KUBRA where he and his team supported all direct
US-based home services, insurance, and healthcare clients with bill delivery and
payment, communications, and customer experience best practices. His background
also includes leading domestic and international financial consulting teams with
Fiserv, implementing global payment services, cash forecasting platforms, order
management, and retail cash management solutions for top tier banks and other
financial organizations.


KELLY ROURK

CUSTOMER SERVICE PROCESS AND DATA ANALYST, MOUNT PLEASANT WATERWORKS

Kelly Rourk is a Customer Service Process and Data Analyst at Mount Pleasant
Waterworks (MPW) in South Carolina. She has had an impressive 28-year journey at
MPW, and her tenure includes a variety of billing and customer service
supervisor positions. In addition to supporting internal staff, she manages
relationships with vendors and technology providers, and has been a customer of
InvoiceCloud for more than 5 years.


SHONTE ELDRIDGE — MODERATOR

SENIOR FELLOW, CENTER FOR DIGITAL GOVERNMENT

Shonte Eldridge is an award-winning strategy and organizational change expert
who spent 23 years in State and Local Government leadership. She served in
senior positions for a Governor, two States’s Attorneys, and two Mayors, and
ended her public sector career as the Deputy Chief of Operations for the City of
Baltimore. Shonte is currently focused on helping government leaders simplify
cumbersome business operations and navigate an ever-evolving technology
landscape.


SPONSORED BY



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COMPLIMENTARY WEBINAR


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DIGITALLY BRIDGING THE WORKFORCE GAP

WEDNESDAY, SEPTEMBER 13, 2023

11:00 AM PT / 2:00 PM ET
COMPLIMENTARY WEBINAR
DURATION: 1 HOUR

For questions or to register, contact:
Tabbie Pegoda
(800) 940-6039 ext. 1411
tpegoda@governing.com



We accommodate those with disabilities. For assistance, please email
tpegoda@governing.com.