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AUSTRALIAN CARAVAN CLUB LIMITED

 


 * Home
 * The Club
   * About The Club
   * Join The Club
   * The Nomad - Club Magazine
   * Club Documents
 * News
   * Caravanning News
   * Media Releases
   * Muster Calendar
   * The Club Shop Catalogue
 * Musters
 * On The Road
   * Traveller Tips
     * Tips and Tools
   * What's On
   * Truck Friendly
     * Centurion Driver’s Road Safety Tips
     * The Truck Friendly Program
     * Truck Driver Mental Health
   * Road Safety
     * Taking Emergency Action While Towing a Caravan
   * ACCESS
 * SIGS
   * The Lone Trekkers S.I.G.
   * Full Time Travellers S.I.G.
   * Armed Forces S.I.G.
   * Jeep Owners S.I.G.
 * Help
 * Contact Us
   * Club Administration
   * Branch Contacts


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CURRENT AND UPCOMING MUSTERS

 * ACC Hunter Ramblers - Arrawarra Muster (November 19, 2023 10:00 am)

 * ACC Swan River Rovers - Eaton Muster (November 22, 2023 10:00 am)

 * ACC Sydney City Slickers - North Narabeen Christmas Muster (November 23, 2023
   10:00 am)

 * ACC Moreton Bay Drifters - Kadanga Muster (November 23, 2023 10:00 am)

 * ACC Nomadic Numbats - Metricup Muster (November 23, 2023 10:00 am)

 * ACC Lakeside Drifters - Cessnock Muster (November 23, 2023 10:00 am)

 * ACC Overlanders - Port Broughton Muster (November 23, 2023 10:00 am)

 * ACC Southern Highlanders - East Bowral Muster (November 24, 2023 10:00 am)

 * ACC Limestone Coasters - Portland Muster (November 26, 2023 10:00 am)

 * ACC Southerly Busters - Shoalhaven Heads Muster (November 27, 2023 10:00 am)

 * ACC Capital Country Nomads - Lake Conjola Muster (November 27, 2023 10:00 am)

 * ACC Bayside Wanderers - Heathcote Muster (November 28, 2023 10:00 am)

 * ACC Toowoomba Trekkers - Kalbar Muster (November 29, 2023 10:00 am)

 * ACC Wait Awhile Nomads - Yallingup Muster (December 01, 2023 10:00 am)

 * ACC Sundowners - Clayton Bay Muster (December 01, 2023 10:00 am)

 * ACC Eureka Bandits - Port Fairy Muster (December 01, 2023 10:00 am)

 * ACC Western Wallabies - Cookernup Muster (December 01, 2023 10:00 am)

 * ACC Sunshine Nomads - Tin Can Bay Muster (December 01, 2023 10:00 am)

 * ACC East Gippsland Roadrunners -Morwell Luncheon (December 01, 2023 12:00 pm)

 * ACC Awesome Bundy Cruisers - AGM and Christmas Breakup (December 06, 2023
   11:00 am)

 * ACC Lakeside Drifters - January Luncheon (January 19, 2024 12:01 pm)

 * ACC Blue Mountains Explorers - Rylestone Muster (January 23, 2024 10:00 am)

 * ACC Gippsland Gypsies - Port Fairy Muster (January 30, 2024 10:00 am)

 * ACC Country Cruisers - Crows Nest Muster (January 31, 2024 10:00 am)

 * ACC Nomadic Numbats - Manjimup Muster (February 01, 2024 10:00 am)

 * ACC Lockyer Valley RVers - Spring Creek Muster (February 07, 2024 10:00 am)

 * ACC Swan River Rovers - Peppermint Grove Beach Muster (February 07, 2024
   10:00 am)

 * ACC Sundowners - Meningie Muster (February 09, 2024 10:00 am)

 * ACC Wide Bay Burnett Nomads - Tewantin Muster (February 12, 2024 10:00 am)

 * ACC Bayside Wanderers - Warrnambool Muster (February 13, 2024 10:00 am)


2024 NATIONAL MUSTER

The 2024 National Muster and AGM will be held in Mildura
at the Apex RiverBeach Holiday Park
from the 13th to the 20th of October.




DOMETIC RUA REFRIGERATOR RECALL



Dometic Australia has initiated a recall on RUA6 and RUA8 series absorption
refrigerators sold between July 2018 and December 2020.

Further details can be found at the following link.

https://dometicrecall.com.au/dometic-rua-refrigerator-recall/


SWIFT REMEDIAL PROCESS ESTABLISHED

 



 

A remedial process has been established for owners of Swift 500 Series gas
cookers manufactured between January 1st 2019 and May 31 2020 (inclusive).

In June 2022, Swift Appliance Group informed customers that all Swift 500 Series
gas cookers must not be used until further notice after being notified by
Western Australia's Department of Mines, Industry Regulation and Safety about a
'serious safety issue'.

The company is asking owners of these cookers to refer to the data plate on the
cooker's lid for information about the date of its manufacture. Anvone who is
unsure when their Swift 500 Series gas cooker was manufactured should not use it
until this has been confirmed.

WHAT YOU MUST DO

If your cooker was manufactured in the above date range, Swift Appliance Group
says you must follow these steps:

 1. Immediately stop using the front left burner and remove the control knob.
 2. Instruct all others to not use the front left burner. However, the other
    burners and components are safe for ordinary use.
 3. Install a gas leak detection device if the caravan is intended to travel
    offroad. The gas leak detection device should be fitted inside a cupboard
    located underneath the gas cooker unit. If you smell gas, immediately turn
    off the gas supply at the cylinder and ventilate the area. Cylinders can be
    isolated and disabled at the 'gas isolation valve' adjacent to the
    appliance.
 4. Register your details on the Swift Appliance Group recall registry (see link
    below).
 5. Contact an authorised person, licensed plumber or gas-fitter as follows:

 * If you are able to attend an approved Swift Service Agent, book an
   appointment. A list of agents can be found through the below link.
 * If you are in a remote area or are unable to access an approved Swift Service
   Agent, ask a registered gas-fitter to contact Swift by phoning 0412 821 912
   or emailing swiftreca| @outlook.com for authorisation and instructions to
   conduct the remedial process. Swift Appliance Group asks that you do not
   allow a registered external gas-fitter to conduct the remedial process
   without Swift's knowledge and consent.
 * All registered external gas-fitters must clearly state their registration
   number, location and contact details when contacting Swift. Once Swift is
   satisfied of their qualifications, further support will be provided before
   the works can be conducted.
 * Once the affected cooker is inspected, repaired (where necessary), and deemed
   to be safe, it can be used for its intended purpose.

             

 


CARAVAN INDUSTRY ON NOTICE FOR POOR TREATMENT OF CONSUMERS

 

The ACCC have just released a report of their investigation into the Australian
caravan industry.  A copy of the report is provided below.  You can also read
the report at their website here.


21 JULY 2022

Australian consumers have reported widespread consumer guarantee failures,
misrepresentations by caravan suppliers, and unexpected delays in the delivery
and repair of caravans, according to the ACCC’s New caravan retailing
report released today.

The report highlights key issues of concern in the market for new caravans and
provides guidance to businesses about their obligations to comply with
Australian Consumer law.

In an ACCC survey of 2,270 caravan owners, 80% reported having experienced
problems with their new caravan.

The number of consumer complaints to the ACCC about the caravan industry
continues to rise, reaching more than 1,300 reports in the past five years.



“A caravan can represent a significant financial and emotional investment. Some
people save for years in anticipation of purchasing and travelling in a caravan.
If something goes wrong the harm can be significant,” ACCC Deputy Chair Delia
Rickard said.

Under Australian Consumer Law, if your caravan fails to meet one or more
consumer guarantees, for example it is not of acceptable quality or doesn’t
match a description made by a supplier, then you are entitled to a remedy from
the supplier. A remedy can be a repair, replacement or refund.

If a consumer guarantee failure is minor, the supplier can choose to offer you a
repair. If the supplier refuses to offer you a repair for the minor failure, you
are entitled to a refund or a replacement. 

If a failure is major, you are entitled to your choice of a replacement or
refund. It is also important to note that multiple minor failures can be
considered a major failure, which entitles you to your choice of a refund or
replacement.

Many consumers reported to the ACCC that when they experienced a failure with
their caravan, they were unable to obtain a remedy or that the remedy provided
did not fully address the failure.

“We are very concerned by these reported failures to comply with obligations
under the Australian Consumer Law, and the impact that these failures have on
consumers who have purchased a caravan which develops a fault.”

“Consumers need to be confident that when they make a significant financial
purchase like a caravan, they will be able to get a refund, replacement or a
repair if there is a failure,” Ms Rickard said.

“It is the ACCC’s view that it is reasonable to expect a new caravan won’t
develop a major fault within the first several years of use.”

Under Australian Consumer Law, a retailer must provide the consumer with a
remedy when there is a consumer guarantee failure. However, the Australian
Consumer Law also provides the retailer is entitled to recover any costs
associated with providing that remedy from the manufacturer. This reimbursement
includes parts and labour associated with repairs.

In response to an ACCC survey, 40 per cent of caravan suppliers reported that a
manufacturer had refused to reimburse them for providing a remedy to a consumer.

“While a supplier can take legal action against a manufacturer to recover costs,
the ACCC’s survey of suppliers found some were reluctant to take this step due
to fear of retribution,” Ms Rickard said.

“We are very concerned by reports that retailers are unable to obtain the
reimbursement they are entitled to for providing remedies to consumers.”

The ACCC is also concerned that many consumers believe suppliers have misled
them during the sales process or when problems with their caravan arose. The
most frequently reported misleading claims were about consumer guarantee rights
and their interaction with warranties. 

“If your caravan has a major or minor consumer guarantee failure you may be
entitled to a remedy even if the warranty provided by the business has expired,”
Ms Rickard said.

Consumers also reported they believed suppliers made misrepresentations about
their caravan’s performance capabilities, and tow-weight. 

“Reports of misleading representations about caravan’s tow-weight and other
important performance capabilities are particularly worrying given the grave
safety implications for consumers,” Ms Rickard said.

“The ACCC will investigate and take enforcement action against suppliers and
manufacturers we believe may have misled consumers.”

The report also found that many consumers experienced delays in the delivery of
their new caravan, or for repairs to their existing caravan, some of which
relates to COVID-19 supply chain disruptions and recent increased demand.

“We expect that suppliers will be upfront with consumers about the timeframe for
delivery of their caravan and any potential delays during the sales process and
continue to proactively communicate until delivery,” Ms Rickard said.

The ACCC strongly supports proposals to strengthen the Australian Consumer Law,
including by enabling enforcement actions and penalties for when suppliers have
failed to provide remedies for consumer guarantee failures and when
manufacturers have failed to reimburse suppliers for providing remedies.

The ACCC has released guidance buying a new caravan to help consumers and
businesses understand their rights and obligations when buying and selling
caravans.

The ACCC has also developed information for the caravan industry to assist in
complying with the requirements of consumer and competition laws.


BACKGROUND

The ACCC is concerned with the rising number of complaints (1,300) the ACCC has
received about caravans over the past five years.

Accordingly, industry compliance with consumer guarantees regarding high value
items including caravans is a 2022-23 Compliance and Enforcement priority for
the ACCC, as it was in 2021-22.

In November 2021, the ACCC released two surveys directed towards consumers and
suppliers to better understand the issues they faced in the new caravan
retailing market. 

The ACCC received 2,270 relevant consumer responses and 67 supplier responses.
The ACCC has also spoken directly with consumers, suppliers, industry
associations and received feedback through industry forums.

In December 2021, the Treasury published a Consultation Regulatory Impact
Statement (CRIS) on improving consumer guarantees and supplier indemnification
provisions under the ACL. This included consideration of civil prohibitions with
pecuniary penalties for:

 * a failure to provide a remedy where a business is legally required to do so
 * manufacturers’ failure to indemnify suppliers, and
 * retribution by manufacturers against suppliers who seek indemnification.

The ACCC has provided a submission to Treasury’s CRIS process advocating for the
ACL to be amended to introduce these prohibitions.

See also

Jayco to pay $75,000 for misleading a consumer about consumer guarantee rights

Release number: 

93/22

ACCC Infocentre: 

Use this form to make a general enquiry.




Australian Caravan Club - Privacy Policy



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