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Toggle navigation Charlie Gigante
   
 * About
 * Work
 * Interests
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 * Resume/CV
   
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ABOUT CHARLIE


MY WORK


INTERESTS








ABOUT CHARLIE




With a distinguished career spanning over two decades, I embarked on my
technology journey in 2001 during the era of dot-com disruptions, monophonic
ringtones, grayscale aesthetics, and unconventional mobile devices. Throughout
this, I've thrived in pivotal roles within tech innovators and famed content
publishers across web and mobile software sectors.

My track record underscores my adeptness at driving successful initiatives.
Notably, I've led the product development and launch of a next-generation mobile
messaging application, orchestrated the launch of AI-powered sales software,
molded the roadmap of an expansive eCommerce platform, overseen Universal Music
Group's multimillion-dollar mobile content enterprise, and crafted dynamic
promotional campaigns for consumer brands using cutting-edge image and audio
recognition technology.

Most recently at Revenue.io, I assumed the role of Product Manager for Moments™,
an AI-powered real-time conversation guidance tool that empowered global sales
teams to elevate their performance. I also served as Product Manager for the
RingDNA Communications Hub (a softphone designed to empower salespeople) and the
Administration Console (a backend tool within Revenue.io that enables customers
to efficiently manage users, permissions, licensing, and more).

My academic foundation includes a BS from the University of Southern California
and a Certificate in Web Development earned at New York University. Proficient
in both client and server-side programming, I have experience in HTML5, CSS3,
JavaScript/jQuery, PHP, and MySQL.

When I'm not up to my ears in all things digital, I make music, spend time with
friends and enjoy travel, nature and cuisine. For professional inquiries or to
simply say hello, drop me an email.

Thank you for visiting,

- Charlie



PROFESSIONAL EXPERIENCE

Revenue.io: Product Manager

Solid Commerce: Product Manager

Freelance: Web Developer

ideally / Shmap: Director of Product Development

in8 iD (NantMobile): Manager, Content & Promotions

Universal Music Group Distribution: Senior Producer, Mobile

Warner Bros.: Lead of Wireless Personalization

Infospace Mobile: Manager of Production

Emperor Norton Records: Manager of Distribution


EDUCATION


New York University: Web Development Certificate Program

University of Southern California: B.S. in Music Industry




Download my résumé / CV

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MY WORK

PLEASE BROWSE THROUGH SELECT WORK SAMPLES AND PROFESSIONAL BACKGROUND INFO
BELOW. FOR ADDITIONAL DETAILS, PLEASE DON'T HESITATE TO DOWNLOAD MY RESUME AND
REACH OUT TO ME WITH ANY QUESTIONS YOU MAY HAVE.


PRODUCT MANAGER ROLES


SAAS PRODUCT MANAGER FOR REVOPS SOFTWARE

As the Product Manager at Revenue.io, I was at the forefront of SaaS innovation,
driving the evolution of our RevOps software. I played a key role in advancing
the Admin Console, a critical backend tool for managing third-party
integrations, user permissions, and product configurations. Additionally, I
oversaw the development of the RingDNA Communications Hub, a crucial
softphone/dialer solution for both inbound and outbound sales teams.

My focus was always on supporting our diverse global customer base, making sure
we met their ever-changing needs. I didn't just refine features—I pushed for
innovation. For instance, I was instrumental in launching Moments™, an
AI-powered conversation guidance tool for sales professionals.

Collaboration was central to my approach. I worked closely with internal
stakeholders and customers to shape and execute the product roadmap. Leading a
talented team of back and front-end engineers, data scientists, UI/UX designers,
and QA experts, I turned ideas into reality, delivering solutions that truly
made a difference.




SAAS PRODUCT MANAGER FOR A MULTICHANNEL E-COMMERCE PLATFORM

As a Product Manager at Solid Commerce, I played a key role in the world of
e-commerce SaaS solutions. I defined product requirements and guided the
development of Channels Manager, a multichannel inventory e-commerce platform,
as well as Marketplace Shipping, a specialized orders and shipping system for
UPS.

My work covered all aspects of feature development, from setting engineering
priorities and writing user stories to enhancing UI/UX for a better user
experience. I collaborated closely with both internal teams and external
customers, ensuring clear communication and valuable customer insights.

I was deeply attuned to business needs and navigated development sprints to
ensure our deliverables met stakeholder expectations. Balancing technical
feasibility with strategic goals, I made sure we met our timelines and delivered
products that truly resonated with the market.


SOLIDCOMMERCE.COM | CHANNELSMANAGER.COM
UPS MARKETPLACE SHIPPING




PRODUCT MANAGER OF A LOCATION-BASED MOBILE MESSAGING APP AND CMS

As a co-founder and driving force behind Ideally, I led the conception and
development of Shmap, an innovative location-based mobile messaging application
that harnessed GPS technology and Bluetooth Low Energy to put location at the
center of the social messaging experience.

In this multifaceted role, I held a variety of responsibilities that spanned far
beyond traditional product management. As a co-founder and product manager, I
was instrumental in defining product requirements through meticulous
documentation and user stories. My scope of responsibilities also extended to
user documentation, business strategy, and even web development, as I
orchestrated the app's online presence. Integral to the project's seamless user
experience, I crafted impactful UI/UX designs that resonated with users. To
amplify its reach, I engaged in comprehensive social media marketing campaigns,
aimed at building awareness of Shmap among its target demographic.

My combined efforts facilitated the creation of Shmap, showcasing the power of
collaborative innovation and determined execution in a challenging market
environment.





promo video & original music by me




DEVELOPMENT, DESIGN & DOCUMENTATION


WEB DEVELOPMENT & DESIGN

I have a solid foundation in HTML, CSS, PHP, MySQL, and JavaScript and have
earned a Certificate in Web Development from New York University. I've built
this site you're currently visiting, along with several others for both previous
employers and as a freelance developer for 3rd party clients.


 * Dumbo Roof Deck
   
   Site I built for an event space in Brooklyn.
 * shmap.me
   
   I built this site to support my mobile application, Shmap.
   
   


PRODUCT DOCUMENTATION

As a Product leader, I acutely understand the value of clear, comprehensive
documentation for businesses and consumers. Whether reducing support calls or
reinforcing product value, proper documentation is crucial to the success of all
products.


 * B2B Documentation Example
 * B2C Documentation Example
 * Documentation for the RingDNA Communications Hub
 * Documentation for the Revenue Admin Console




MOBILE CONTENT


MOBILE APP CONTENT, PROMOTIONS, GROWTH AND USER ENGAGEMENT MANAGER

At in8 iD I managed the concepts, creative design, implementation and roadmap
for all content and marketing within in8 Mobile's two mobile applications: iD
Browser and Verizon iD. These multi-modal recognition applications utilized both
audio recognition technology (to identify recorded music and sounds), and image
recognition technology (allowing users to snap photos of printed media,
triggering experiences in the app such as augmented reality, videos,
information, scavenger hunts, and more.)

Browse through select projects below for examples of my work which focused on
building user engagement through in-app campaigns and experiential marketing
programs.


IN8 MOBILE | NANTWORKS

NOTABLE IN8 MOBILE PROJECTS




MOBILE PERSONALIZATION CONTENT PRODUCTION (RINGTONES, GRAPHICS, MOBILE WEBSITES,
ETC.)

My experience producing content for mobile devices began back in 2001 when I
managed the production of ringtones and graphics for a very early player in the
mobile content space: Premium Wireless Services (eventually purchased by
Infospace Mobile).

My career path then led me to Warner Bros. and Universal Music Group
Distribution where I was the head of production for all mobile content at both
organizations (and effectively responsible for tens of millions of dollars in
yearly revenue.)

While the importance of mobile personalization content has waned since the
mid-to-late 2000's, the importance of providing users with rich, engaging
content experiences has not. I embrace the ongoing challenge of creating content
for mobile applications that serve value to end users, all while maintaining the
highest standards that top content publishers expect.

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PERSONAL INTERESTS


MUSIC

I AM A MUSICIAN OF OVER 30 YEARS; A GUITARIST, DRUMMER, ELECTRONIC MUSIC
COMPOSER AND DJ. MUSIC HAS BEEN A LIFELONG PASSION OF MINE - ENRICHING MY
PERSONAL LIFE AND OCCASIONALLY PAYING MY BILLS.

playlist of some of my favorite songs




PHOTOGRAPHY




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CONTACT

EMAIL ME!

LINKED




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