www.sharerewards.com
Open in
urlscan Pro
2a02:26f0:b700:3::210:cc8b
Public Scan
URL:
https://www.sharerewards.com/en/support?lid=tmww26pwjhzu
Submission: On December 19 via manual from US — Scanned from DE
Submission: On December 19 via manual from US — Scanned from DE
Form analysis 3 forms found in the DOM
<form data-search-required="Please enter search text">
<input type="text" name="text" id="search-autocomplete-list" autocomplete="off" title="Please enter search text" placeholder="Please enter search text" aria-describedby="SearchInfo-1" class="ui-autocomplete-input">
<div class="clear-search-input">
<svg xmlns="http://www.w3.org/2000/svg" width="23" height="22" class="svg-image replaced-svg">
<g fill-rule="evenodd">
<path d="M21.753 0l.707.707L1.247 21.92l-.707-.707z"></path>
<path d="M22.46 21.213l-.707.707L.54.707 1.247 0z"></path>
</g>
</svg>
</div>
<button type="button" class="btn-search" id="cf47d507-2af0-4d00-9555-be0bd8987a33">
<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" class="svg-image replaced-svg">
<path
d="M11.89 8.145l-1.318-1.132a4.567 4.567 0 00-4.47-5.469 4.569 4.569 0 00-4.56 4.566 4.569 4.569 0 004.56 4.565 4.556 4.556 0 003.703-1.904l1.234 1.059.241-.3 2.619 2.257-.82 1.474-2.932-2.58a6.08 6.08 0 01-4.045 1.539C2.739 12.22 0 9.48 0 6.11S2.739 0 6.102 0c3.363 0 6.102 2.74 6.102 6.11 0 .859-.113 1.475-.314 2.035z"
fill="#FFF" fill-rule="evenodd"></path>
</svg>
</button>
<span id="SearchInfo-1" aria-hidden="true" hidden="">When autocomplete results are available use up and down arrows to review and enter to select.</span>
</form>Name: defaultFormctl00$Main$C008 — POST /en/support?sf_cntrl_id=ctl00%24Main%24C008
<form action="/en/support?sf_cntrl_id=ctl00%24Main%24C008" method="POST" name="defaultFormctl00$Main$C008" enctype="multipart/form-data" role="form">
<div class="form-group animate-select-label" data-sf-role="dropdown-list-field-container">
<input type="hidden" data-sf-role="violation-messages" value="{ "required": "Required"}">
<div class="dropdown bootstrap-select dropup"><select class="selectpicker dropup" id="DropdownListFieldController" data-sf-role="dropdown-list-field-select" title="Reason for Contact" name="DropdownListFieldController" aria-required="false"
aria-describedby="DropdownErrorMessage-1" tabindex="-98" data-dropup-auto="false" data-size="5">
<option class="bs-title-option" value=""></option>
<option value="General Enquiry">General Enquiry</option>
<option value="Points Related Enquiry">Points Related Enquiry</option>
<option value="Technical Help">Technical Help</option>
</select><button type="button" class="btn dropdown-toggle bs-placeholder btn-light" data-toggle="dropdown" role="button" data-id="DropdownListFieldController" title="Reason for Contact">
<div class="filter-option">
<div class="filter-option-inner">
<div class="filter-option-inner-inner"></div>
</div>
<div class="select-text-label">Reason for Contact</div>
</div>
</button>
<div class="dropdown-menu " role="combobox" style="overflow: hidden;">
<div class="inner show" role="listbox" aria-expanded="false" tabindex="-1" style="overflow-y: auto;">
<ul class="dropdown-menu inner show">
<li><a role="option" class="dropdown-item" aria-disabled="false" tabindex="0" aria-selected="false"><span class=" bs-ok-default check-mark"></span><span class="text">General Enquiry</span></a></li>
<li><a role="option" class="dropdown-item" aria-disabled="false" tabindex="0" aria-selected="false"><span class=" bs-ok-default check-mark"></span><span class="text">Points Related Enquiry</span></a></li>
<li><a role="option" class="dropdown-item" aria-disabled="false" tabindex="0" aria-selected="false"><span class=" bs-ok-default check-mark"></span><span class="text">Technical Help</span></a></li>
</ul>
</div>
</div>
</div>
<span id="DropdownErrorMessage-1" data-sf-role="error-message" role="alert" aria-live="assertive" class="contact-error-message"></span>
</div>
<div class="form-group two-column">
<div id="C013_Col00" class="sf_colsIn form-inline animate-select-label" data-sf-element="Content" data-placeholder-label="Content">
<input type="hidden" data-sf-role="violation-messages" value="{ "required": "Title field input is required"}">
<div class="dropdown bootstrap-select title dropup"><select class="selectpicker title dropup" id="DropdownListFieldController_0" data-sf-role="dropdown-list-field-select" title="Title" name="DropdownListFieldController_0" aria-required="false"
aria-describedby="DropdownErrorMessage-2" tabindex="-98" data-dropup-auto="false" data-size="5">
<option class="bs-title-option" value=""></option>
<option selected="" value="Mr.">Mr.</option>
<option value="Mrs.">Mrs.</option>
<option value="Miss">Miss</option>
<option value="Ms.">Ms.</option>
</select><button type="button" class="btn dropdown-toggle bs-placeholder btn-light" data-toggle="dropdown" role="button" data-id="DropdownListFieldController_0" title="Title">
<div class="filter-option">
<div class="filter-option-inner">
<div class="filter-option-inner-inner"></div>
</div>
<div class="select-text-label">Title</div>
</div>
</button>
<div class="dropdown-menu " role="combobox" style="overflow: hidden;">
<div class="inner show" role="listbox" aria-expanded="false" tabindex="-1" style="overflow-y: auto;">
<ul class="dropdown-menu inner show">
<li><a role="option" class="dropdown-item" aria-disabled="false" tabindex="0" aria-selected="false"><span class=" bs-ok-default check-mark"></span><span class="text">Mr.</span></a></li>
<li><a role="option" class="dropdown-item" aria-disabled="false" tabindex="0" aria-selected="false"><span class=" bs-ok-default check-mark"></span><span class="text">Mrs.</span></a></li>
<li><a role="option" class="dropdown-item" aria-disabled="false" tabindex="0" aria-selected="false"><span class=" bs-ok-default check-mark"></span><span class="text">Miss</span></a></li>
<li><a role="option" class="dropdown-item" aria-disabled="false" tabindex="0" aria-selected="false"><span class=" bs-ok-default check-mark"></span><span class="text">Ms.</span></a></li>
</ul>
</div>
</div>
</div>
<span id="DropdownErrorMessage-2" data-sf-role="error-message" role="alert" aria-live="assertive" class="contact-error-message"></span>
<div class="inline-parent input-animation" data-sf-role="text-field-container">
<input data-sf-role="violation-restrictions" type="hidden" value="{"maxLength":"255", "minLength": "0"}">
<input data-sf-role="violation-messages" type="hidden"
value="{"maxLength":"Your full name field must be less than 255 characters", "required": "This field is required.", "invalid": "Entry is not valid!", "regularExpression": "Your full name field input is invalid"}">
<span class="clear-input-text">✕</span>
<label for="Textbox-1" class="control-label"> Your full name <span class="mandatory-burgundy"> *</span>
</label>
<input id="Textbox-1" type="text" class="form-control" name="TextFieldController_0" value="" aria-required="true" data-sf-role="text-field-input" required="required" pattern=".{0,255}" aria-describedby="TextboxErrorMessage-1">
<span id="TextboxErrorMessage-1" data-sf-role="error-message" role="alert" aria-live="assertive" class="contact-error-message"></span>
</div>
</div>
</div>
<div class="form-group input-animation" data-sf-role="email-text-field-container">
<input data-sf-role="violation-restrictions" type="hidden" value="{"maxLength":"255", "minLength": "0"}">
<input data-sf-role="violation-messages" type="hidden"
value="{"maxLength":"SHARE Email ID field must be less than 255 characters", "required": "This field is required.", "invalid": "Entry is not valid!", "regularExpression": "Email address is invalid"}">
<span class="clear-input-text">✕</span>
<label for="Email-1" class="control-label"> SHARE Email ID <span class="mandatory-burgundy"> *</span>
</label>
<input id="Email-1" data-sf-role="email-text-field-input" type="email" name="EmailTextFieldController" value="" aria-required="true" required="required" pattern="^[a-zA-Z0-9.!#$%&'*\+\-/=?^_`{|}~]+@(?:[a-zA-Z0-9-]+\.)+[a-zA-Z]{2,63}$"
aria-describedby="TextboxErrorMessage-2">
<span id="TextboxErrorMessage-2" data-sf-role="error-message" role="alert" aria-live="assertive" class="contact-error-message"></span>
</div>
<div class="form-group two-column">
<div id="C015_Col00" class="sf_colsIn form-inline animate-select-label" data-sf-element="Content" data-placeholder-label="Content">
<input type="hidden" data-sf-role="violation-messages" value="{ "required": "Phone code field input is required"}">
<div class="dropdown bootstrap-select title dropup"><select class="selectpicker title dropup" id="DropdownListFieldController_1" data-sf-role="dropdown-list-field-select" title="Code" name="DropdownListFieldController_1" aria-required="false"
aria-describedby="DropdownErrorMessage-3" tabindex="-98" data-dropup-auto="false" data-size="5">
<option class="bs-title-option" value=""></option>
<option value="+971">+971</option>
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</select><button type="button" class="btn dropdown-toggle bs-placeholder btn-light" data-toggle="dropdown" role="button" data-id="DropdownListFieldController_1" title="Code">
<div class="filter-option">
<div class="filter-option-inner">
<div class="filter-option-inner-inner"></div>
</div>
<div class="select-text-label">Code</div>
</div>
</button>
<div class="dropdown-menu " role="combobox" style="max-height: 808px; overflow: hidden; min-width: 83px;">
<div class="inner show" role="listbox" aria-expanded="false" tabindex="-1" style="max-height: 790px; overflow-y: auto;">
<ul class="dropdown-menu inner show">
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SHARE SUPPORT
For any questions about SHARE, please refer to our frequently asked questions
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FREQUENTLY ASKED QUESTIONS
REGISTRATION/ACCOUNT
HOW CAN I JOIN SHARE?
By downloading the 'SHARE Rewards' app on Google Play or the Apple Store. Once
you have the app make sure to register, verify your email address and login to
start enjoying all your member benefits. If you already have an account with VOX
Cinemas, you can log into the SHARE app with your VOX username and password.
HOW DO I JOIN SHARE IF I ALREADY HAVE AN ACCOUNT WITH VOX CINEMAS?
By downloading the 'SHARE Rewards' app on Google Play or the Apple Store. Once
you have the app, login with the same username and password that you use at VOX
Cinemas.
WILL I RECEIVE A MEMBERSHIP CARD WHEN I JOIN SHARE?
No. You don’t need a physical card to enjoy our programme. Our SHARE app makes
it easy for you to access all your benefits, offers and account information from
one place on your phone.
HOW OLD DO I HAVE TO BE TO JOIN SHARE?
You must be at least 10 years old in order to join the SHARE rewards programme.
CAN I HAVE MORE THAN ONE SHARE ACCOUNT?
No. You can only have one individual SHARE account that is registered to your
name, email address and phone number. You can also create a seperate SHARE
Family Group with up to 9 members.
WILL I NEED TO PROVIDE PERSONAL DETAILS WHEN REGISTERING WITH SHARE?
You only need to give us your name, email address, date of birth and phone
number in order to register with SHARE.
HOW DO I CANCEL MY SHARE MEMBERSHIP?
You can cancel your membership by calling the SHARE Team at 800-SHARE (74273).
The Team is available 7 days a week from 9am to 10pm Sundays to Thursdays and
9am until midnight on Fridays and Saturdays.
I HAVE BEEN LOCKED OUT OF MY SHARE ACCOUNT. HOW DO I RESET MY PASSWORD?
To reset your password, select the 'Forgot Password?' option in the SHARE app.
An email will be sent to your account to help you reset your password (please
ensure you check your Junk/Spam folder in case the email ends up there!).
WHERE CAN I FIND MY SHARE ID?
Log into the SHARE app, click on the SHARE Logo (bottom middle) then select
'SHARE ID'.
HOW DO I JOIN IF MY PHONE IS NOT COMPATIBLE WITH THE SHARE APP?
You will need a compatible smartphone in order to join the SHARE programme. The
SHARE app should work on the latest versions of most devices and we are working
on making it available on more phone models.
HOW DO I CHANGE MY PERSONAL DETAILS ON THE SHARE APP?
Log into the SHARE app, select 'Account' (bottom right), click on the settings
gear (top right) then select 'Edit Profile'. To change the email address on your
profile, please contact the SHARE Team at 800-SHARE (74273).
I HAVE TWO SHARE ACCOUNTS. CAN I MERGE THEM TOGETHER?
Yes. Please contact the SHARE Team at 800-SHARE (74273) in order to merge your
two accounts.
SHARE WALLET
HOW ARE MY PAYMENTS PROCESSED FOR GIFT CARDS AND TOP UP POINTS?
SHARE Wallet processes Gift Card and Top Up payments through Checkout.com.
Please refer to their privacy notice.
CAN I USE THE SHARE WALLET WITHOUT VERIFYING MY CREDIT OR DEBIT CARD?
No. For security purposes, the verification step is required in order to confirm
the credit or debit card authorization.
WHICH CARDS CAN I ADD TO MY SHARE WALLET?
Any VISA or Mastercard card (both credit and debit cards) can be added to your
SHARE Wallet.
WHY AM I UNABLE TO ADD MY DEBIT CARD TO MY SHARE WALLET?
Some debit cards require your bank’s authorization in order to be used for
online transactions. In these cases, please reach out directly to your bank in
order to enable the service.
WHAT SHOULD I DO IF I WAS CHARGED INCORRECTLY FOR A SHARE WALLET TRANSACTION?
Please call the SHARE Team at 800-SHARE (74273) for support in these cases.
I USED MY SHARE WALLET AND RECEIVED TWO TRANSACTION MESSAGES FROM THE BANK. WHAT
SHALL I DO?
In most cases, the duplicate transaction will be voided instantly but may take
your bank a little while to notify you. Please wait for 30 minutes then check
your card balance again. If you still believe that you have been charged twice,
please contact the SHARE Team at 800-SHARE (74273).
HOW DO I PAY WITH MY SHARE WALLET?
Firstly please inform the cashier that you will be paying for your purchase
using the SHARE Wallet. Once the cashier gives you the go ahead, click on the
SHARE Logo (bottom middle) then select 'SHARE Wallet'.
WHEN CAN I EXPECT MY REFUND IF I WAS CHARGED INCORRECTLY FOR A SHARE WALLET
TRANSACTION?
The refund request timelines will vary based on your bank’s refund policy. This
may take up to 10 working days before appearing in your bank account.
HOW DO I VERIFY MY CREDIT OR DEBIT CARD?
As soon as you add a credit or debit card, a small amount will be charged for
verification purposes and sent to you as an SMS/email. Please enter this amount
(in AED) on the verification page of the SHARE app. Once the card is verified,
the amount will be rrefunded to your card.
In case an SMS/email wasn’t received, your bank may not have enabled
notifications services for this card. Please check your bank statement or get in
touch with the bank to verify the latest amount charged by Beam, then enter the
same in the verification page of the SHARE app.
IS THE SHARE WALLET SECURE?
Yes. Rest assured that we have taken the utmost measures to ensure the security
of your SHARE account and all it's information including payment details.
HOW DO I ADD A CARD TO MY SHARE WALLET?
Log into the SHARE app, select 'Account' (bottom right), click on the settings
gear (top right) then select 'Payment methods'.
I DO NOT WANT TO ADD MY CREDIT CARD TO THE SHARE WALLET. CAN I STILL USE THE
PROGRAMME?
Yes but please keep in mind that the SHARE Wallet is secure and makes it much
easier for you to earn and redeem points instantly. If you do not want to set up
the SHARE Wallet, you can still earn points by submitting your receipts onto the
SHARE app.
WHAT IS THE SHARE WALLET?
The SHARE Wallet is a secure, contactless payment feature in the SHARE app. Add
your debit or credit card details to this digital wallet so that you can pay
quickly and earn points instantly when you make purchases.
CAN THE SHARE WALLET BE USED ANYWHERE?
No. The SHARE Wallet can be used at all Majid Al Futtaim brands and a select
list of stores in our shopping malls. For a list of all SHARE Wallet locations,
please click here
HOW DO I KNOW IF A PARTICULAR STORE ACCEPTS THE SHARE WALLET?
Stores that accept the SHARE Wallet will have the SHARE logo and branding at the
cashier area. A list of these locations is also available here.
ABOUT SHARE POINTS
CAN I PURCHASE ADDITIONAL POINTS FROM SHARE?
Yes, with Top Up capability, you can purchase SHARE points by paying for these
points.
CAN I TRANSFER MY POINTS TO SOMEONE ELSE?
To transfer SHARE points, please set up or join a SHARE Family Group. You can
then transfer points to other members of your group at any time.
WHAT ARE SHARE POINTS?
SHARE points are the programme’s main currency. You will earn points every time
you make a purchase at any Majid Al Futtaim brand or at any stores/restaurants
in our shopping malls. You can then use points, or a combination of cash and
points, to pay for your purchases at select locations or to redeem them towards
a shopping mall gift card.
HOW ARE SHARE POINTS CALCULATED?
You will earn between 2.5 - 150 SHARE points (per AED 100 spent) on all
purchases made in our Majid Al Futtaim brands and shopping malls.
1- Any store within our shopping malls will give you 2.5 SHARE points per
AED 100 spent.
2- Plus, if you shop at one of our Majid Al Futtaim brands, you get an
additional 2.5 - 150 points per AED 100 spent.
Lastly, select brands within our malls will give you an additional points boost
of 7.5 points per AED 100 spent.
DO SHARE POINTS EXPIRE?
Any unused points will automatically expire after 24 months.
HOW CAN I CHECK MY SHARE POINTS BALANCE AND TRANSACTION HISTORY?
Log into the SHARE app and select 'Account' (bottom right). You will see your
points balance on the top and a list of transactions by date below.
EARNING SHARE POINTS
CAN I EARN POINTS ON PURCHASES MADE ONLINE?
Yes but only at VOX Cinemas. Simply log into your VOX account prior to buying
any of your online tickets. For now, online receipts for all our other brands
are not eligible for earning SHARE points.
WILL I RECEIVE POINTS ON PURCHASES MADE WITH MY SHOPPING MALL GIFT CARD?
Yes, you will earn points on all purchases made using your gift card. Simply
submit the receipt onto the SHARE app using the camera icon on the top right of
the main page. Please note that points cannot be earned when you purchase the
shopping mall gift card itself.
DO I EARN POINTS WHEN I PAY FOR A PURCHASE USING POINTS OR A COMBINATION OF CASH
AND POINTS?
If you are paying with your SHARE points then you will not earn any additional
points. If you are paying with a combination of cash and points, then you will
earn points on the cash amount paid.
HOW DO I EARN POINTS BY SUBMITTING MY RECEIPTS?
Log into the SHARE app, then submit your receipt using the camera icon on the
top right of the main page. Please note that you cannot submit receipts from
Carrefour or VOX Cinemas.
CAN I SUBMIT A CARREFOUR RECEIPT TO EARN SHARE POINTS?
No. To earn points at Carrefours in UAE, please show your SHARE ID to the
Carrefour staff when purchasing. The SHARE ID can be found by logging into the
SHARE app and clicking on the SHARE Logo (bottom middle).
CAN I SUBMIT A VOX CINEMAS RECEIPT TO EARN SHARE POINTS?
No. To earn points at VOX Cinemas, please show your SHARE ID to the VOX staff
when purchasing your tickets. The SHARE ID can be found by logging into the
SHARE app and clicking on the SHARE Logo (bottom middle).
WHAT PART OF THE RECEIPT DO I NEED TO SUBMIT IN ORDER TO EARN POINTS?
You need to submit a clear image of the entire receipt in order to earn SHARE
points. If your receipt is long, please use the 'Long Receipt' option to take
multiple pictures of your receipt.
HOW QUICKLY WILL MY POINTS APPEAR IN MY ACCOUNT?
If you've paid with your SHARE Wallet, earned points will appear in your account
instantly. If you have submitted receipts, points can take up to 14 days to
appear depending on the clarity of your receipt image. If you still cannot see
your points after this time, please contact the SHARE Team at 800-SHARE (74273).
MY RECEIPT WAS DECLINED BECAUSE IT DID NOT HAVE THE MALL NAME ON IT. WHAT SHOULD
I DO IN THIS CASE?
Please re-submit your receipt on our SHARE app along with the credit card slip
from that transaction (using the 'Long Receipt' option).
HOW LONG DO I HAVE TO SUBMIT MY RECEIPTS?
You have 14 days including the date of purchase in order to submit your receipts
and earn SHARE points.
WHY WAS MY SUBMITTED RECEIPT DECLINED?
For every receipt that has been declined, you will be able to see a reason
for the decline.
In order to minimize your declined receipts, please ensure that the image you
submit is clear and include your credit card slip where possible. Also please
note that you cannot submit receipts from Carrefour or VOX Cinemas.
REDEEMING SHARE POINTS
HOW DO I REDEEM POINTS USING THE SHARE WALLET?
Inform the cashier that you will be paying for your purchase using SHARE points
and your SHARE Wallet. Once the cashier gives you the go-ahead, log into the
SHARE app then click on the SHARE Logo (bottom middle) and 'SHARE Wallet'.
WHAT ARE SHARE OFFERS?
There are four ways to redeem your SHARE Points:
1 - In all Majid Al Futtaim brands and select stores that accept the SHARE
Wallet, you can redeem points instantly using your SHARE Wallet.
2 - For all other stores within our malls that do not accept the SHARE Wallet,
redeem your points for a shopping mall gift card to use towards
all your purchases.
3 - If you are redeeming points for your movie tickets at VOX Cinemas, log into
your VOX online account or show your SHARE ID to VOX staff prior to purchase.
4 - If you are looking to use points towards your Carrefour purchases, link your
SHARE and MyCLUB accounts then transfer points to MyCLUB.
HOW DO I REDEEM POINTS IN VOX CINEMAS?
If you are redeeming for online tickets, please log into your VOX account prior
to making your purchase. If you are redeeming points while at VOX Cinemas, show
your SHARE ID when making your purchase.
IS IT POSSIBLE TO EARN SHARE POINTS AND REDEEM THEM INSTANTLY?
Yes. Simply scan your SHARE ID at the time of checkout or log in with your SHARE
credentials when shopping online to earn points immediately. You can also redeem
your points at the till or at the time of online checkout.
DO I NEED A MINIMUM NUMBER OF POINTS TO PAY FOR PURCHASES?
Yes, you need a minimum of 10 SHARE points (worth 1 AED). Instead, you can
choose to partially pay with SHARE points and the rest using your SHARE Wallet,
cash or a credit card.
IS IT POSSIBLE TO PAY USING PART POINTS AND PART CASH OR CREDIT CARD?
Yes. You can pay partially using SHARE points then the rest using the SHARE
Wallet, cash or your credit card.
- If you are paying partially with points and partially with the SHARE Wallet,
log into the SHARE app then click on the SHARE Logo (bottom middle)
and 'SHARE Wallet'.
- If you are paying partially with points and partially with cash or your credit
card, please inform the cashier to split your payment as desired.
CAN I EXCHANGE MY POINTS FOR CASH?
No. SHARE points cannot be exchanged for a cash substitute.
IF I RETURN OR REFUND A PURCHASE, WILL I KEEP THE SHARE POINTS I EARNED?
No. The points you earned from your exchanged/refunded purchase will be deducted
from your account.
CAN I REDEEM POINTS THAT SOMEONE ELSE EARNED?
No. You can only redeem points that you have earned or points that have been
gifted to you by a member of your SHARE Family Group. Please note that if you
are the Family Head of a group (i.e. you created the Family Group), you will
also be able to redeem all points that have been contributed by your group's
members.
SHARE FAMILY GROUP
DOES SHARE OFFER FAMILY OR CORPORATE MEMBERSHIPS?
SHARE offers members the option of creating a Family Group and inviting up to 9
members over the age of 10 to join. SHARE does not currently offer any corporate
memberships.
HOW DO I CREATE A SHARE FAMILY GROUP?
Log into the SHARE app, select 'Account' (bottom right) then click on the
'Family' tile and invite members to join your group. As the person who created
the Family Group, you will be the 'Family Head'. This means that all members of
your group can contribute a portion of their earned points to your account. They
can also gift points to each other at any time.
WHAT IS THE BENEFIT OF CONTRIBUTING A PORTION OF MY EARNED POINTS TO THE FAMILY
HEAD?
The Family Head will be able to pool points from all members of the group so you
collectively earn points even faster. You can then redeem the points for group
experiences including movies at VOX Cinemas, dining at a hotel restaurant, or
skiing at Ski Dubai.
HOW MANY PEOPLE CAN I HAVE IN MY FAMILY GROUP?
You can have up to 9 members in your SHARE Family Group. Please note that all
members need to have an individual SHARE account and need to be over the age of
10 years old.
HOW DOES THE SHARE FAMILY GROUP WORK?
The person who creates the SHARE Family Group becomes the "Family Head". The
Family Head can then invite up to 9 members over the age of 10 years old to join
their group. Once they have joined a Family Group, each member can decide what
percentage of earned points goes to their individual account and what percentage
goes to the Family Head's account. Individuals in your Family Group can also
gift points to each other at any time.
CAN I BE PART OF MORE THAN ONE SHARE FAMILY GROUP?
No. As per the rules of our programme, you can only be the Family Head or member
of one SHARE Family Group.
WHO CAN I ADD TO MY FAMILY GROUP?
You can add members of your immediate and extended family including domestic
staff. Please note that all members need to have an individual SHARE account and
be over the age of 10 years old.
DO I LOSE MY INDIVIDUAL SHARE ACCOUNT IF I JOIN A FAMILY GROUP?
No. You keep your individual SHARE account and also become a member of a SHARE
Family Group. You can also decide what percentage of your earned points goes
towards your individual account and what percentage goes to your group's Family
Head (i.e. the person who created the account).
HOW DO I GIFT POINTS WITHIN MY FAMILY GROUP?
Log into the SHARE app, select 'Account' (bottom right) then click on the
'Family' tile to see your Family Group. Select the member that you would like to
transfer points to then specify how many points. Once you have confirmed, the
points will be transfered immediately and your points balance will reflect
accordingly.
CAN I CREATE MORE THAN ONE FAMILY GROUP?
No. As per the rules of our rewards programme, you can only be the Family Head
or member of one SHARE Family
AS A FAMILY MEMBER, CAN I LEAVE A FAMILY GROUP?
Yes you can leave the Family Group at any time.
Log into the SHARE app, select ' Account' (bottom right), click on the 'Family'
tile then 'Leave Family Group' at the bottom. Please keep in mind that you need
a minimum period of 6 months from the time you joined your current Family Group
before you can join or create another group.
AS A FAMILY HEAD, CAN I LEAVE A FAMILY GROUP?
As the Family Head, you cannot leave a group. Instead you can chose to cancel
the group completely.
WHAT IS THE FAMILY HEAD OF THE GROUP?
Family Head is ther person who created the SHARE Family Group. All members of
the group can decide what percentage of earned points goes to their individual
account and what percentage goes to the Family Head's account.
AS THE FAMILY HEAD, CAN I REMOVE A MEMBER FROM THE GROUP?
No. Once accepted into your Family Group, only the member can choose to leave.
AS THE FAMILY HEAD CAN I DELETE A FAMILY GROUP?
Yes, you can delete the group at any time. Please keep in mind that you need a
minimum period of 6 months from the time you joined your current Family Group
before you can join or create another group.
WHAT HAPPENS TO THE FAMILY GROUP'S SHARE POINTS IF I LEAVE OR DELETE THE GROUP?
If you are the Family Head of the group, you will keep all points that have been
contributed by members of your group. If you are a member of the group, any
points you may have contributed to the Family Head will not be returned to you.
SHARE AT VOX CINEMAS
HOW IS SHARE BETTER THAN THE PREVIOUS VOX REWARDS PROGRAMME?
With SHARE you can now earn points on all movie ticket purchases including
discount tickets, bank offers and tickets for others. What’s more, points earned
at VOX Cinemas appear in your account instantly. This means that you can earn
points at VOX Cinemas and go straight to any of our Majid Al Futtaim brands or
participating locations.to redeem them.
WHAT HAPPENS TO MY VOX REWARDS ACCOUNT WHEN I JOIN SHARE?
VOX Rewards has been replaced by the new SHARE programme. If you had any
outstanding VOX Rewards points, these have been converted to free tickets and/or
refreshments that can be found on the “Promotions” section of the VOX Cinemas
app. Moving forward you can now earn and redeem SHARE points for all VOX Cinema
ticket purchases.
HOW DO YOU EARN AND REDEEM POINTS AT VOX CINEMAS?
Show your SHARE ID to any of the VOX staff in order to earn and redeem points.
Your SHARE ID is located on the SHARE app by clicking on the SHARE Logo (bottom
middle).
SHARE AT CARREFOUR
HOW DO I EARN SHARE POINTS WHEN SHOPPING IN CARREFOUR?
Show your SHARE ID to any of the Carrefour staff in order to earn and redeem
points. Your SHARE ID is located on the SHARE app by clicking on the SHARE logo
(bottom middle).
CAN I BE A MEMBER OF BOTH SHARE AND CARREFOUR MYCLUB?
If you are residing out of UAE, Carrefour MyCLUB app can be utilized to earn and
redeem points at Carrefour. For residents in UAE, Carrefour MyCLUB has been
replaced with SHARE programme and to earn and redeem points, please download the
SHARE app.
HOW DO I REDEEM SHARE POINTS IN CARREFOUR?
Show your SHARE ID to any of the Carrefour staff in order to earn and redeem
points. Your SHARE ID is located on the SHARE app by clicking on the SHARE logo
(bottom middle). You can also redeem SHARE points when shopping on Carrefour
online by logging in with your SHARE credentials.
WHAT HAPPENS TO MY CARREFOUR MYCLUB ACCOUNT WHEN I JOIN SHARE?
In UAE, Carrefour MyCLUB has been replaced by the SHARE programme. To utilize,
please log into Carrefour app with your SHARE credentials or use the SHARE app
directly for all earn and redemptions.
SHARE IN THE SHOPPING MALL
CAN I EARN POINTS ANYWHERE IN THE SHOPPING MALL?
Yes. In select locations you can instantly pay and earn points using the SHARE
Wallet. For all other locations, you can submit your receipts within 14 days in
order to earn points.
CAN I REDEEM POINTS ANYWHERE IN THE SHOPPING MALL?
Yes. In select locations you can instantly redeem points using the SHARE Wallet.
Otherwise, please visit the Customer Service Desks in our shopping malls to
redeem your points for a shopping mall gift card.
IF THERE IS A SALE IN THE STORE OR AN ITEM IS ON DISCOUNT, WILL I STILL EARN
POINTS?
Yes. You can still earn points on the cash or credit card portion that you pay.
;
SUPPORT CENTRE
Our dedicated support center is open 7 days a week from 9am to 10pm Sundays to
Thursdays and 9am until midnight on Fridays and Saturdays. You can contact them
on: 800-SHARE (74273)
800-SHARE (74273) Support Helpline
GET IN TOUCH
General Enquiry Points Related Enquiry Technical Help
Reason for Contact
* General Enquiry
* Points Related Enquiry
* Technical Help
Mr. Mrs. Miss Ms.
Title
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* Ms.
✕ Your full name *
✕ SHARE Email ID *
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