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INTRODUCING 1-833-USE-UBER, A NEW WAY TO RIDE
November 1, 2022 / US
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Introducing a new way to ride with Uber: 1-833-USE-UBER. We understand that some
people would prefer to talk to someone on the phone, so we created the option to
call us to request your ride.
1-833-USE-UBER is available in the US where Uber is available. You can request
your ride 7 days a week, from 4am – 10pm EST by phone. You can request a ride
anytime via the mobile app or online at m.uber.com, available in over 50 cities.
HOW IT WORKS
Call us, toll-free
Dial 1-833-USE-UBER (1-833-873-8237) from your cell phone to talk to an Uber
team member who will help you create an Uber account and request a ride. You can
choose between English and Spanish when requesting a trip.
You will need to call from a cell phone that can receive text messages. Don’t
worry, you won’t be charged just for calling us—we’ll charge your credit card on
file after a successful trip is completed. To help keep your personal
information safe and secure, make sure to only use this phone number when
calling to request a ride.
Get trip details
After your phone call, we’ll send you the information on your ride via a text
message, including your driver’s name and picture, car type, license plate
number, and their estimated time of arrival.
Ride
We’ll send you a text message when your driver arrives. All drivers receive an
annual background check.
FREQUENTLY ASKED QUESTIONS
* How much does using 1-833-USE-UBER cost?
The cost of your ride will vary based on a few different factors. When you
call us, we’ll let you know your options and the cost before we confirm your
ride.
* When can I use 1-833-USE-UBER?
We currently have team members ready to receive your requests for a ride 7
days a week, from 4am – 10pm EST. We are working to expand those hours in the
future.
* Can I call from a landline?
You cannot use the service from a landline phone. You will need to call from
a cell phone that can receive text messages.
* How long before I need a ride do I need to call to request my ride?
We recommend being ready to meet your driver as soon as you call
1-833-USE-UBER—it’s that fast!
* What if I need to cancel my ride?
Give us a call back at 1-833-USE-UBER.
* If I request a ride somewhere will I be able to get a ride home?
Rides are all one-way trips, but don’t worry—once you’re ready to go wherever
it is you’re going, just use 1-833-USE-UBER to request another ride.
* Can I schedule a ride?
You can now prebook a ride with 1-833-USE-UBER up to 30 days in advance.
* What if I want to pay in cash?
Uber is a cashless service. When you call us to request a ride, we’ll help
you set up an account and make sure you have a debit or credit card on file
with us to pay for your trip.
* Who is going to pick me up?
You will receive information on your driver via a text message after
requesting your trip. All drivers receive an annual background check.
* Can I request a ride for others?
At this time, account holders can only request for themselves through the
1-833-USE-UBER service. You must call using the phone number registered with
the account. You can still make trip requests for others through the Uber
app.
* Can I take a trip with multiple destinations?
At this time, multiple destination trips are not available through
1-833-USE-UBER, but you can request a trip with multiple destinations in the
Uber app.
* Have a question that wasn’t answered here?
Reach out to us at help.uber.com.
1-833-USE-UBER is available in the US where Uber is available. Do not use any
other phone number other than 1-833-USE-UBER (1-833-873-8237) to request a
ride. 1-833-USE-UBER is not a customer service line. If you need help, visit us
at help.uber.com.
Posted by Uber
Category: Products
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