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A LOYALTY AND MARKETING PLATFORM THAT BOOSTS CUSTOMER RETENTION

With Diller® customers shop more frequently, to a higher value, and over a
longer time. It has never been easier to set up a loyalty program to get repeat
customers. Diller® is everything you need - easy, affordable and profitable.

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WHY SHOULD I USE A LOYALTY PROGRAM?

There are three main reasons why you should start using a loyalty program. In
fact, we could go as far as to say that you can’t afford to wait, and that you
should start as soon as possible – whether it is with Diller® or not.


1SELL MORE
FOR LESS

 * A customer loyalty program makes it much easier to get customers back to your
   store.
 * Marketing is expensive. Loyalty programs help reduce costs significantly,
   since you don’t have to constantly spend time and money on getting new
   customers.


2OBTAIN REQUIRED GDPR
CONSENT AUTOMATICALLY

 * A store CANNOT communicate with its customers without their consent.
 * Members of your loyalty program automatically give their consent, which means
   that you can directly and regularly communicate with them. In other words,
   you get direct access to your customers.


3KNOW YOUR CUSTOMERS
AND BE RELEVANT

 * Diller® can easily analyze your customers’ interests and purchase patterns.
 * This means that you can run targeted, personalized, and relevant campaigns
   that attract more loyal and happy customers.


YOUR CUSTOMERS WANT A LOYALTY PROGRAM

0%

... INTERESTED IN COUPONS AND LOYALTY POINTS

0%

... INTERESTED IN EXCLUSIVE OFFERS

0%

... INTERESTED IN EARNING POINTS AND BONUSES

0%

... INTERESTED IN SPECIAL OFFERS FOR RELEVANT PRODUCTS

Source : Accenture 2018


THE LOYALTY CALCULATOR

gb

 * Today's situation
 * Number of purchases per year
   
 * Purchase per visit to store/webstore
   USD
 * Purchases per year
   200USD
 * Duration of the customer relationship
   year
 * Total purchase
   200USD
 *  

 * The potential with a loyalty program
 * Increased number of purchases per year
   
 * Increased amount spent per purchase
   USD
 * How much longer the customer relationship lasts
   year
 * You can adjust the numbers in the white fields to fit your business
   specifics.

 * The outcome with a loyalty program
 * Number of purchases per year
   6
 * Purchase per visit to store/webstore
   60USD
 * Purchases per year
   360USD
 * Duration of the customer relationship
   2 year
 * Total purchase
   720USD
 * INCREASE
   260%

> "When customers shop in our store, we ask them if they want to be members and
> tell them that they get bonus coupons depending on purchase levels,
> invitations to events and other benefits. Everyone signs up!"

HEIDI ANDERSEN

Store Manager, Coco Skien

> "We see great results from the loyalty program. The immediate feedback comes
> from employees in the store, who notice that customers enter the stores only
> 5-10 minutes after we send out an SMS."

STINE HANDLEY

Head of Administration, Fredrik & Louisa

> "The big advantage of the loyalty program is that it becomes easy to
> communicate with customers. We see endless possibilities with this in the
> future and look forward to using it more."

ANDERS JOHAN BRAATEN

General manager of Buster Hund og Katt

> "We see that average sales and margins are higher even though we offer a 10%
> welcome discount. As a customer, you are welcome to bring a little extra in
> the shopping cart to get the most out of the deal. The goal is for the loyalty
> program to be the icing on the cake for our customers so that they want to
> continue shopping with us."

JON GRØTEIG ANDERSEN

Head of Marketing, PetXL

> "I searched the web for suppliers and found Diller that way. They have
> everything I need in a loyalty program, and for me, it was an added advantage
> that it is a Norwegian company."

HANS HVINDEN

General manager, Hageglede.no

> "We have seen that it is not just discounts that attract customers. For
> example, when we send out an SMS about new products from one of our brands,
> traffic to the stores increase, since the members like to get early product
> information."

MARTINE REMSØY ROMØREN

Store manager, Lively

> "When customers shop in our store, we ask them if they want to be members and
> tell them that they get bonus coupons depending on purchase levels,
> invitations to events and other benefits. Everyone signs up!"

HEIDI ANDERSEN

Store Manager, Coco Skien

> "We see great results from the loyalty program. The immediate feedback comes
> from employees in the store, who notice that customers enter the stores only
> 5-10 minutes after we send out an SMS."

STINE HANDLEY

Head of Administration, Fredrik & Louisa

> "The big advantage of the loyalty program is that it becomes easy to
> communicate with customers. We see endless possibilities with this in the
> future and look forward to using it more."

ANDERS JOHAN BRAATEN

General manager of Buster Hund og Katt

> "We see that average sales and margins are higher even though we offer a 10%
> welcome discount. As a customer, you are welcome to bring a little extra in
> the shopping cart to get the most out of the deal. The goal is for the loyalty
> program to be the icing on the cake for our customers so that they want to
> continue shopping with us."

JON GRØTEIG ANDERSEN

Head of Marketing, PetXL

> "I searched the web for suppliers and found Diller that way. They have
> everything I need in a loyalty program, and for me, it was an added advantage
> that it is a Norwegian company."

HANS HVINDEN

General manager, Hageglede.no

> "We have seen that it is not just discounts that attract customers. For
> example, when we send out an SMS about new products from one of our brands,
> traffic to the stores increase, since the members like to get early product
> information."

MARTINE REMSØY ROMØREN

Store manager, Lively

> "When customers shop in our store, we ask them if they want to be members and
> tell them that they get bonus coupons depending on purchase levels,
> invitations to events and other benefits. Everyone signs up!"

HEIDI ANDERSEN

Store Manager, Coco Skien

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