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Stream all the marketing and commerce moments from Connections.

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COMMERCE CLOUD: GROW REVENUE EVERYWHERE.

Scale commerce with confidence on the most complete platform, powered by
Einstein 1 — the #1 AI CRM and trusted platform for your customer data. Natively
connect your commerce experiences to the #1 sales, service, and marketing apps,
and activate data from any source with ease. From fast storefront setup to
boosting sales, enhance your ecommerce journey across every customer touchpoint.

Watch demo See what’s new




THESE LEADERS TRUST SALESFORCE TO POWER THEIR ECOMMERCE SUCCESS.




HERE’S WHAT SETS COMMERCE CLOUD APART.

99.99 %
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical
uptime.*
29 %
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from
legacy channels.**
5 X
growth
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry
average of 2%.***
27 %
faster
Einstein 1 helped merchandisers, developers, and admins automate processes 27%
faster. ****

* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics;
*** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics
2022


FUEL GROWTH WITH AI GUIDANCE, FROM STOREFRONT SETUP TO CONVERSIONS.

AI-Driven Actions Personalize at Scale Grow Revenue


ACHIEVE BUSINESS GOALS FAST WITH AI-DRIVEN ACTIONS.


DIGITAL STOREFRONTS

Select the ideal digital storefront for your business objectives with your
choice of digital storefront templates, fully headless commerce, or a hybrid
approach.

Learn more


COMMERCE AI FOR MERCHANTS

Give your teams the power of conversational AI in their workflows, making it
easy to handle any kind of task — from storefront setup to growth.

Learn more


COMMERCE INTELLIGENCE, POWERED BY DATA CLOUD

Save time and optimize every aspect of your business with advanced merchant
dashboards and AI insights.

Learn more




PERSONALIZE AT SCALE WITH AI AND REAL-TIME DATA.


COMMERCE AI FOR CUSTOMERS

Elevate online shopping with conversational AI and first party data, mirroring
the best in-store interactions across all digital channels.

Learn more


CUSTOMER ACQUISITION AND LOYALTY

Earn lasting loyalty by delivering personalized experiences wherever your
customers choose to connect - from WhatsApp to the metaverse.

Learn more




UNLOCK REVENUE AT EVERY TOUCHPOINT ON THE #1 AI CRM.


EMBEDDED COMMERCE APPS FOR CRM

Grow revenue at every step of the customer journey by integrating digital
commerce into your sales, service, and marketing channels.

Learn more


ORDER MANAGEMENT

Simplify distributed order management for smooth, transparent deliveries and
5-star service.

Learn more




EIGHT YEARS RUNNING, SALESFORCE IS A LEADER IN THE 2023 GARTNER® MAGIC QUADRANT™
FOR DIGITAL COMMERCE.

Read the report


MEET STARTER SUITE, THE CRM THAT GROWS WITH YOUR BUSINESS

Find more leads, win more deals, and keep customers happy with an all-in-one CRM
suite. Starter brings marketing, sales, service, and commerce together, so you
can grow more efficiently with easy-to-use CRM tools.

Learn more Try for free


MAXIMIZE ROI AND PREPARE FOR A
FUTURE WITH AI.

With expert guidance, resources, and support, we help you put your data to work
for AI.

Learn more


STAY UP TO DATE ON ALL THINGS COMMERCE.

Sign up for our monthly commerce newsletter to get the latest research, industry
insights, and product news delivered straight to your inbox.

Sign up now


> YETI IS IN A CONSTANT STATE OF INNOVATION. WE WANT TO BE ABLE TO DO THAT
> QUICKLY AND SALESFORCE ENABLES US TO DO SO.
> 
> Scott Streit
> Director, Software Engineering, YETI

See the story


LEARN NEW ECOMMERCE SKILLS WITH FREE, GUIDED LEARNING ON TRAILHEAD.




KEEP UP WITH THE LATEST COMMERCE TRENDS, INSIGHTS, AND CONVERSATIONS.

Research


INSIGHTS FROM 2,700 COMMERCE LEADERS AND 1.5 BILLION CUSTOMERS.

Get the report
Blog


GENERATIVE AI IS ALREADY IMPROVING ECOMMERCE. HERE’S HOW.

Read the blog
Article


DISCOVER HOW B2B SALES TEAMS WIN WITH DIGITAL COMMERCE.

Read the article
Guide


HIT YOUR DIGITAL TRANSFORMATION GOALS WITH THIS STEP-BY-STEP PLAYBOOK .

Get the guide
See all resources


READY TO TAKE THE NEXT STEP WITH COMMERCE CLOUD?


TALK TO AN EXPERT.

Tell us a bit more so the right person can reach out faster.
Request a call


STAY UP TO DATE.

Get the latest research, industry insights, and product news delivered straight
to your inbox.
Sign up for newsletter



SALESFORCE COMMERCE FAQ


WHAT IS COMMERCE CLOUD ?

Commerce Cloud is the growth engine for customer companies. Automate sales
across the entire customer lifecycle by embedding AI-driven commerce everywhere
— from flexible digital storefronts to embedded apps for sales, service, and
marketing.


WHAT DOES COMMERCE CLOUD DO?

Commerce Cloud helps brands launch sooner, grow faster, and reach more
customers. Leveraging the power of the cloud, our trusted technology will help
you craft innovative customer experiences that drive higher conversions and
average order value (AOV), productivity, and inspire brand loyalty. With
artificial intelligence infused into the platform, we enable 1-to-1
personalization without the need for data scientists. Our robust technology
partner ecosystem and our team of industry experts ensure your growth from
planning to launch, and beyond.


WHAT ARE THE COMPONENTS OF COMMERCE CLOUD?

Commerce Cloud includes everything you need for a complete unified commerce
experience including digital storefronts, customer acquisition and loyalty
tools, reporting and insights, order management, payments, and embedded apps.


IS SALESFORCE COMMERCE CLOUD THE SAME AS DEMANDWARE?

In 2016 Salesforce completed the acquisition of Demandware which is now a part
of Commerce Cloud.


WHAT ARE THE BENEFITS OF USING AN ECOMMERCE PLATFORM?

An ecommerce platform will help you seamlessly launch and grow your digital
business through a prebuilt infrastructure. This allows you to reach new
customers, reduce operational costs, and grow sales with scalable tools for your
online business.


DOES MY BUSINESS NEED ECOMMERCE SOFTWARE?

Today's connected customer has high expectations. They interact with retail
brands through many touchpoints — web, mobile, social, marketplaces, store, ads,
and connected devices — and they want to buy in the moment, at any of these
touchpoints. They expect each interaction to run smoothly, and for all
interactions to be coordinated into a single, unified experience. Ecommerce
software will help you transform your business so you can seamlessly manage
online purchases, transactions, inventory, customer data, and create a seamless
digital experience for customers.


HOW DO I CHOOSE THE RIGHT ECOMMERCE SOFTWARE?

When choosing the right ecommerce software prioritize a future-proof platform
that is trusted, scalable, and readily supports international expansion enabling
future growth. Look for a solution architected for flexibility with all the
purpose-built tools you need to deliver innovation quickly. It is important to
consider the total cost of ownership of any ecommerce solution including ability
to integrate with other digital and third-party solutions, uptime, access to
advanced features, ongoing support, and implementation.




NEED HELP?

No problem. Chat with our sales experts or call us at 1-800-664-9073.

Let's Chat No Thanks
Contact Us


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