www.gm.com
Open in
urlscan Pro
96.16.155.35
Public Scan
Submitted URL: https://t.delivery.generalmotors.com/r/?id=h5abf501a,a70f164,787699
Effective URL: https://www.gm.com/privacy-statement
Submission: On October 18 via api from US — Scanned from DE
Effective URL: https://www.gm.com/privacy-statement
Submission: On October 18 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
<form id="search-form" action="" class="search-form">
<div class="input-group">
<div class="search-icon-active"><i aria-hidden="true" class="fas fa-search"></i></div> <input type="text" role="searchbox" name="search" id="search-keyword" placeholder="Search"
onkeydown="if (event.keyCode == '13') {$('.js-search-button stat-icon-link').trigger('click'); }" class="search form-control js-search-input stat-search-input" data-di-id="#search-keyword"> <button role="search" href="https://www.gm.com/search"
onclick="window.open($(this).attr('href') + '#query=' + encodeURIComponent($('.search-form .search').val()), '_self'); return false;" data-dtm="search"
class="input-group-addon button search-button__item show-for-mobile js-search-button stat-icon-link" data-di-id="di-id-575919c1-f98b0084"><i aria-hidden="true" alt="Search logo" class="fas fa-search"></i></button> <button role="search"
href="https://www.gm.com/search" onclick="window.open($(this).attr('href') + '#query=' + encodeURIComponent($('.search-form .search').val()), '_self'); return false;" data-dtm="search"
class="input-group-addon button search-button__item show-for-desktop button hollow button__white stat-icon-link" data-di-id="di-id-575919c1-f98b0084">Search</button>
</div>
</form>Text Content
Skip to Content
*
*
*
*
*
* Company
* About Us
* Operations
* Growth Strategy
* Leadership
* Contact Us
* Commitments
* Electrification
* Vehicle Safety
* Path to Autonomous
* Social Impact
* Stories
* Brands
* Customers
* Careers
* Investors
* Newsroom
*
Search
PRIVACY STATEMENT
At General Motors, your privacy is important to us, as is your trust in our
products and services.
Our Privacy Statement describes how we collect, use, and share your personal
information, including information obtained through this site.
Please take a moment to review our Privacy Statement and contact us at
1-866-MYPRIVACY (1-866-697-7482) if you have any questions.
* View and print our entire California Consumer Privacy Statement
* View and print our entire U.S. Consumer Privacy Statement (PDF)
The U.S. Consumer Privacy Statement can be viewed by clicking each section’s
arrow.
INFORMATION WE COLLECT
As you interact with GM or our products, programs, and services, there may be
opportunities for you to provide us with your information. Additionally, we may
collect certain information about you or your vehicle as further described
below.
You may provide us with information about you or your vehicle through a number
of sources: GM websites, applications, product and related events, surveys,
social media platforms, sweepstakes entries and through our customer call
centers. We may also collect information that is publicly available. For
example, we may collect publicly available information you submit to a blog, a
chat room, or a social media platform, and we may use your information for the
purposes set out in this Privacy Statement. GM engages with consumers on
multiple social media platforms and if you contact us on one of our social media
pages, request assistance via social media or otherwise direct us to communicate
with you via social media, we may contact you via direct message or use other
social media tools to interact with you. In these instances, your interactions
with us are governed by this Privacy Statement as well as the privacy policy of
the social media platform you use.
We also receive information about you through vehicle sales records provided by
your dealer and we may obtain, with your consent, data obtained from your
vehicle’s Event Data Recorder (“EDR”). For additional information about EDR
data, please see your owner’s manual. We also may obtain information about you
and your vehicle from GM affiliates, dealers, GM licensees for consumer
merchandise, GM partners (for example, credit card bank partners) and other
sources such as companies that provide lists of potential vehicle purchasers and
current owners, if such companies are permitted to share your information with
us pursuant to their privacy statements. We may combine information that we
receive from the various sources described in this Privacy Statement, including
third-party sources, with information you provide and use or share it for the
purposes identified below.
The types of information that GM collects about you, your vehicle, or your
connected devices (such as your mobile phone, computer, or tablet) may include,
but are not limited to:
* identifiers (such as name, postal address, email address, screen name,
account ID, customer number, and telephone number; in limited circumstances,
GM may collect a Social Security Number, for example if you win a sweepstakes
or receive compensation that must be reported for government tax purposes)
* payment information (such as your credit card number, CVV code and expiration
date)
* information about your vehicle (such as license plate number, vehicle
identification number (VIN), geolocation data, make, model, model year,
selling dealer, servicing dealer, date of purchase or lease, the
lease/financing term, service history, mileage, oil/battery status, fuel or
charging history, electrical system function, gear status, and diagnostic
trouble codes)
* information about your connected devices and how you interact with our
products, services, apps and websites (such as IP address, browser type,
unique device identifier, cookie data, and associated identifying and usage
information)
* demographic or protected classification information (such as gender, date of
birth, marital status, household composition, or veteran or military status)
* marketing profile information (such as when you plan to purchase or lease;
the vehicle in which you're interested)
* audio or video information (such as information collected by sensors or
cameras in the vehicle, or photographs and videos such as those that you may
submit for contests, sweepstakes, and social sharing)
* physiological or biological characteristics, such as medical information
collected to provide OnStar emergency services that you have requested
* relationships you have with GM in addition to the purchase and servicing of
your vehicle (such as through a My GM Rewards account, a GM Rewards Card or
OnStar, etc.)
* information related to My GM Rewards and the My GM Rewards Card Program (“GM
Card”), including rewards points, account type, tier status, enrollment,
redemption
* investor information (name, address, phone number and email address)
stockholder services information (such as account information)
Back to Top
HOW WE USE YOUR INFORMATION
The information GM collects about you, your vehicle, or your connected devices
may be used:
* to provide products and services, programs, and maintain customer
relationships
* to improve the quality, safety, and security of our products and services
* to administer your account(s) and process your payments for products and
services
* to operate our websites and applications, including online registration
processes
* to facilitate and support GM dealer and supplier diversity programs and GM
grant programs
* to autofill data fields on our websites to improve your online experience
* to develop new products and services, including connected, autonomous and
car-sharing products and services
* to provide customer and vehicle support and service (such as recall
information)
* for warranty administration and validation
* to provide information and product updates
* to evaluate vehicle performance and safety
* for research, evaluation of use, and troubleshooting purposes
* to verify eligibility for vehicle purchase or incentive programs
* to verify eligibility for GM card and to provide GM card account management
services
* for marketing and analytics purposes
* to support the electronic signature and delivery process between you and your
dealer
* to customize and improve communication content
* to comply with legal, regulatory or contractual requirements
Communications with you in connection with these uses may be via mail,
telephone, e-mail, text message, social media, and other electronic messages,
through the in-vehicle infotainment or OnStar system or via our websites and
applications. Subject to the GM Consolidated SMS Policy (“Texting Policy”),
which can be found at gm.com/texting-policy.html, GM and those acting on behalf
of GM may send you text messages using an automated telephone dialing system to
the mobile phone number you have provided. Message and data rates may apply. See
“Choices” below to learn how to manage your communication preferences.
You may choose to forward information from one of our websites or emails to
another person through our Forward to a Friend or similar program. Email
addresses submitted to our E-card or other Forward to a Friend programs will not
be captured for later use in marketing unless the recipient opts into receiving
additional marketing materials from GM.
Back to Top
HOW WE SHARE YOUR INFORMATION
GM may share the information it collects about you, your vehicle, or your
connected devices in the following instances:
* within GM, with our GM controlled subsidiaries and affiliates, with GM
dealers, with service provide we or our dealers use to deliver products and
services to you , and with GM licensees. However, transaction information
regarding your GM Card will not be shared with GM dealers
* with our services providers who work on our behalf and who do not have an
independent right to use the information to which they have access or that we
disclose to them
* with our business partners, including for GM card matters, GM marketing
activities, or business partner marketing activities or both
* with third parties for research and development purposes (such as university
research institutes for improving highway safety)
* in connection with the sale, transfer or financing of a significant part of a
GM business or its assets, including any such activities associated with a
bankruptcy proceeding
* when we believe in good faith that disclosure is necessary to protect our
rights, protect your safety or the safety of others, investigate fraud or
respond to a law enforcement request
* as required or permitted by law, such as in conjunction with a subpoena,
government inquiry, litigation, dispute resolution or similar legal process
Apart from the purposes listed above, GM will not share information about you or
your vehicle with other third parties for their independent use without your
prior consent.
Back to Top
YOUR CHOICES TO OPT OUT
If you do not want to receive marketing communications from GM, please visit
our Consumer Preference System website at www.gmcontactpreferences.com. This
will allow you to opt out of unsolicited marketing telephone and email
communications and/or to change previously submitted opt-out preferences. You
can also call 1-866-MYPRIVACY (1-866-697-7482) to opt out of direct mail
communications, as well as telephone and email communications, and/or to change
previously submitted opt-out preferences.
If you opt out of receiving marketing communications from GM, your personal
information will not be used for marketing, but may still be used for the other
purposes described in this Privacy Statement (such as vehicle support and
service).
If you have subscribed to a particular email newsletter or other communication
(such as My GMLINK Service Reminders), you should follow the instructions in the
email or on a related website to unsubscribe.
If you have opted into receiving text messages from GM, you should follow the
opt-out instructions in that specific text message program if you wish to
opt-out. For more ways to opt-out and manage text message programs, see our
Texting Policy at gm.com/texting-policy.html. If you have opted into any of our
text message programs and you later decide to change your phone number or cancel
your phone plan you should immediately opt-out of any text message programs and
re-opt in with your new phone number if you wish to continue to receive text
messages from GM. This will help us ensure we continue to honor your preferences
and text the correct phone number.
Back to Top
COOKIES AND OTHER TECHNOLOGY
GM may use cookies, pixel tags, web beacons and other tracking technologies on
our websites, applications, email messages and advertisements, sometimes across
devices, to gather information about your visit (such as demographic data,
browser type, IP address, pages visited, activities conducted on the page, and
the day and time of your visit). Using cookies provides benefits to you, such as
allowing you to maintain your account login information or contact information
on Request a Quote forms between visits or locating a nearby dealer. In
addition, we use information gathered from cookies to autofill fields on forms
such as the city, state or zip code associated with your IP address. This
information can be corrected by you before submitting any form or inquiry or you
can disable the cookie as discussed below and the information will not be
collected.
We place pixel tags and web beacons in our emails to measure the effectiveness
of our email campaigns by identifying the individuals who open or act upon an
email message, when an email message is opened, how many times an email message
is forwarded, the type of software, device, operating system and browser used to
deliver the email and any URL accessed through our email message.
To measure site activity, provide a better user experience, and tailor our
marketing communications, we or our service providers or business partners may
compile information from the cookies, pixel tags, web beacons or other
technologies on our websites. This information may be combined with other
information collected online or offline about you, including data provided by
third party sources, and may be used or shared for the purposes described in
this Privacy Statement. We may also allow third party advertising and
personalization partners to use this information to develop personalized content
and appropriate advertising based on your visits over time on GM web sites and
non-GM web sites. This information may also be used to evaluate our online
advertising campaigns or to tailor promotions and other marketing messages to
you across your devices.
At this time, we do not honor “do no track” signals from a web site browser.
However, you may refuse or delete cookies. Please refer to your browser Help
instructions to learn more about cookies and other technologies and how to
manage their use. If you elect to refuse or delete cookies, you will need to
repeat this process if you use another computer or change browsers. If you
choose to decline cookies, some of the functionality of a website may be
impaired.
GM adheres to the Digital Advertising Alliance's Self-Regulatory Principles for
Online Behavioral Advertising (www.AboutAds.info). If you do not wish to receive
personalized advertising or content from us while visiting GM web sites, you may
click on the AdChoices icon and/or link located at the bottom of the web site
page or the Digital Advertising Alliance’s Opt-Out page, where applicable If you
do not wish to receive personalized advertising or content from us on non-GM
websites, please visit the Digital Advertising Alliance’s Opt-Out page or click
on the AboutAds icon on a GM advertisement and follow the instructions on how to
opt out. Opting out of relevant advertising will not opt you out of all
advertising, but rather only those advertisements that are personalized to your
interests by GM or its agents or representatives.
Back to Top
MOBILE APPLICATIONS
GM may offer certain mobile applications that you have the option to download to
or use with your connected device or vehicle (“GM Applications”). When you
choose to download or use a GM Application, there may be an opportunity for you
to provide us with or for us to obtain information about you or your vehicle.
Each GM Application will display a separate Privacy Statement that will inform
you about how any information is collected, used and shared via the application
and how to decline such use or uninstall the application.
Third parties may also offer certain mobile applications that you have the
option to download to or use with your vehicle (“3rd Party Applications”). The
3rd Party Applications that you choose to download to or use in your vehicle may
collect information about you in connection with your download or use of those
applications. GM is not responsible for the collection or use of information by
3rd Party Applications and your use is subject to the user terms and privacy
statement for those 3rd Party Applications. We recommend that you carefully
review the user terms and privacy statement of each 3rd Party Application before
use.
Back to Top
THIRD PARTY PRODUCTS AND SERVICES
Through the use of GM products and services, you may be able to access third
party services, applications and websites not controlled by GM or covered by
this Privacy Statement, such as those belonging to GM dealers, GM licensees,
co-branded websites offered in conjunction with a business partner, or
independent product review sites. We recommend that you carefully review the
Privacy Statement of other third-party services, applications and websites
before providing any personal information.
Back to Top
INTERACTIONS WITH GM DEALERS
GM and GM dealers are separate legal entities with their own privacy practices.
For questions about your dealer's privacy practices including opting out of
marketing communications from your dealer, please contact your dealer directly.
When you buy or lease a vehicle from a GM dealer, the dealer will share your
information with GM. Please be aware that each dealer operates as a separate
legal entity and you should read the dealer’s privacy statement to ensure that
you understand its privacy practices and procedures. Additionally, because the
GM dealer often is the first contact with you, the dealer can answer any
questions you may have about its privacy practices. While GM encourages its
dealers to ensure full compliance with all applicable privacy legislation and
has provided information to our dealers relating to privacy obligations, GM is
not responsible for dealers’ compliance with applicable law.
When completing a purchase or lease agreement or signing a service repair order
with the GM dealer, you should be provided with information describing the
dealership's privacy practices and related policies that explain that certain
personal information that you provide to the dealer may be shared with GM or
others in accordance with this Statement.
Back to Top
RIGHT TO ACCESS AND UPDATE YOUR INFORMATION
You may contact us, as provided below, to learn about how to access, review,
correct, update, or delete the information about you in our records. We may need
to retain certain information for record-keeping purposes, to complete any
transactions that you began prior to your request, or for other purposes as
required or permitted by applicable law.
To have your mail, email or telephone information updated please call one of the
following Customer Assistance Centers that is specific to your vehicle:
* Buick: 1-800-521-7300
* Cadillac: 1-800-458-8006
* Chevrolet: 1-800-222-1020
* GMC: 1-800-462-8782
* Saturn: 1-800-553-6000
* HUMMER: 1-866-486-6376
* Pontiac: 1-800-762-2737
For inquiries about how the information you submit to the Investor Information
portion of GM’s website or to GM Stockholder Services is handled, please call
313-667-1432.
You may correct GM Rewards Cards contact information, such as name, address,
phone number and email address, by logging onto the Account portion of the
website listed on the back of your card. You can refer to the back of your
credit card for customer assistance phone numbers for your account needs.
If you have a question or concern about the privacy practices of the GM Rewards
Cards or the GM Card websites, please contact us by sending an email from the
Contact Us page.
For GM Family First participants, you may correct your information by contacting
your Human Resources representative or updating your information via Socrates.
For Vehicle Purchase Plan (“VPP”) participants, you may correct your personal
information by visiting the following VPP websites.
* GM Supplier Discount
* GM Dealership Employee Discount
* GM College Discount
* GM Military Discount
* Educator Discount
Back to Top
SECURITY MEASURES TO PROTECT YOUR INFORMATION
We maintain reasonable and adequate technical, administrative, and physical
security and confidentiality measures designed to help protect your information
from unauthorized access or use. We also require by contract (other than in
certain emergency situations) that third party service providers acting on our
behalf or with whom we share your information also undertake to provide such
security and confidentiality measures in accordance with industry standards.
Back to Top
HOW LONG WE RETAIN YOUR INFORMATION
We may keep the information we collect for as long as necessary to provide
products or services to you, to operate our business, to enable us to
communicate with you, for our safety, research, evaluation of use, or
troubleshooting purposes, or to satisfy our legal or contractual obligations.
Where required, we will anonymize or dispose of the information we collect when
we no longer need it for the uses described above.
Back to Top
INFORMATION FROM CHILDREN
GM websites and other online services do not target or knowingly collect any
information from children under the age of 13.
Back to Top
HOW WE HANDLE INTERNATIONAL DATA TRANSFERS
When GM and its controlled subsidiaries and affiliates in the United States,
including OnStar, LLC, (“GM U.S.”) receive information from GM controlled
subsidiaries and affiliates in Europe, including OnStar Europe Ltd.,
(collectively “GM Europe companies”), we comply with applicable legal
requirements providing adequate protection for the transfer of personal
information to countries outside of the EEA or Switzerland. GM U.S. acts as a
data processor for its GM controlled subsidiaries and affiliates in Europe
(collectively, “GM Europe companies”) by providing data hosting, maintenance,
support, and troubleshooting of services, as well as other redundant back office
support. GM U.S. acts as a data processor for OnStar Europe Ltd. by providing
maintenance, support, and troubleshooting of services, as well as other
redundant back office support. GM Europe companies and OnStar Europe Ltd. act as
controllers of their own European customer data, and GM U.S. acts as a data
processor for these companies.
We store your information in the United States, the European Economic Area
(EEA), and other locations where we or our service providers maintain servers.
With respect to such transfers from the EEA to the United States and other
non-EEA jurisdictions, we implement standard contractual clauses and other
mechanisms to protect such data.
Individuals that use products or services offered by a GM Europe company or
OnStar Europe Ltd. may wish to raise any privacy questions with such company
directly, including filing any requests to access European customer data or
exercise other privacy rights. Individuals may also raise questions with GM U.S.
using the contact details below.
In addition, anonymized and aggregated data from OnStar Europe Ltd. is shared
with GM U.S. to evaluate or research the safety, quality, usage, and
functionality of vehicles and services, including the OnStar Services; to
provide OnStar Europe Ltd. customers with vehicle support and services; and to
ensure accurate customer records and maintain customer relationships.
Information also is shared with GM U.S. in order to contact OnStar Europe Ltd.
customers about their vehicle or the services, or for marketing purposes, but
only if the individual has opted in to receive marketing information.
Back to Top
HOW TO CONTACT US
If you have concerns or questions regarding GM's consumer privacy practices or
this Privacy Statement you may contact us at 1-866-MYPRIVACY (1-866-697-7482).
Back to Top
OUR RIGHT TO MAKE CHANGES
We may amend this Privacy Statement from time to time. We will do so by posting
updates to this page. When we make material changes to this privacy statement,
we will notify you by email or through a notice on our website homepage.
Back to Top
FOLLOW US AND THE FUTURE OF TRANSPORTATION.
* ENTERPRISE
SERVICE AND PARTS
* Certified Service
* GM Genuine Parts
* ACDelco
* Chevrolet Performance Parts
FINANCIAL
* My Rewards
* GM Financial
* My GM Rewards Card
* GM Business Card
* Corporate Offers
PARTNERS
* Diversity Dealer Relations
* Global Connect
* Motors Holdings
* SupplyPower
* Supplier Diversity
INDUSTRY SOLUTIONS
* GM Fleet
* GM Defense
* GM Ventures
* GM Powered Solutions
* Ultium Cell
MORE
* Alumni and Retirees
* GM Heritage
* Electric Vehicles Glossary
* OWNERS
* My GM Account
* Ignition Updates
* Recall Center
* Takata Information
* SHOP
* Chevrolet
* Buick
* GMC
* Cadillac
* OnStar and Connected Services
* OnStar Insurance
* Certified Pre-Owned
* GM Company Store
* GM Parts Store
* LEGAL
* Copyright/Trademark
* Privacy Statement
* Security Vulnerability Disclosure
* Social Media Policy
* Supply Chain Responsibility
* Texting Policy
* User Guidelines
GM Coronavirus (COVID-19) Updates and Information
© General Motors
Sitemap Global Sites
DEFINITIONS
1. Population is based on employee count by location and not by full-time
equivalent. Data as of Sept 30, 2022, excluding GM Financial and Cruise.
2. Number of GM facilities in the U.S. as of January 4, 2022. Facilities
include: Assembly, Battery, Die & Stamping, GPS, Components, Engineering,
Office, CCA, GM Financial, GM IT, Sales Service and Marketing and Cruise
offices.
3. Total number of active GM dealers in the U.S. and by individual state as of
January 31, 2022.
4. Approximate number includes both hourly and salaried retirees as of
December 31, 2021.
5. Direct investment amount announced in the U.S. since 2011.
6. 2021 taxable wages (Box 16 W-2) paid in the U.S. State Unemployment Income
(SUI) used to provide approximate wages for AK, FL, NV, NH, SD, TN, TX, WA
and WY where state personal income taxes are not collected on wages.
7. Total GM philanthropic investments by state in 2021, including corporate
grants, community impact grants and charitable sponsorships
8. Number of vehicles delivered in the U.S. and by state, in 2021. U.S. total
includes deliveries in Guam, Puerto Rico and Virgin Islands.
9. Number of GM primary suppliers (direct and indirect) with a purchase order
current within the last 365 days. 2021 spend is based on GM's global
purchasing and supply chain invoice system.
10. 2021 global amount provided in cash and in-kind donations to nonprofits
working to help create inclusive solutions to social issues around the
world.
11. As reported in our 10-K filing, the approximate number employed by GM
worldwide at December 31, 2021.
12. 2021 full-year earnings before tax (EBT).
13. Source: Center for Automotive Research, 2019.
14. 2021 calendar year. No state personal income tax collected on wages. State
Unemployment Income (SUI) used to provide approximate total wages paid in
the state.
15. State taxable wages, 2021 (Box 16 W-2).
16. State taxable wages, 2021 (Box 16 W-2). State Unemployment Income (SUI)
used to provide approximate wages for employees at facilities in AK, FL,
NV, NH, SD, TN, TX, WA and WY where state personal income taxes are not
collected on wages.
17. Total Community Impact Grants disbursed at a local level in 2019, 2020 and
2021.
18. Total GM philanthropic investments in the Detroit area in 2019, 2020 and
2021, including corporate grants, community impact grants and charitable
sponsorships.