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SHARED SERVICES FUTURE LOCATIONS: SPOTLIGHT ON AFRICA

Exploring the dynamic interplay between risk, global footprint, and growth
objectives. Uncover the current and future locations of Global Business Services
(GBS) and shared services, understanding the motivations behind strategic
expansions.

Register


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This webinar will take place on:
16 September, 2024
10:00 AM - 10:45 AM EST
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Join us for an immersive exploration of the evolving landscape of Shared
Services and Global Business Services (GBS) within Africa. In this session,
we'll shine a spotlight on the dynamic interplay between risk, growth
objectives, and the strategic expansion of GBS and shared services locations on
the African continent. 

As the business environment in Africa continues to shift, the significance of
location within the SSO/GBS model cannot be overstated. It's a critical factor
that influences cost, quality, and risk, while also providing access to
essential skill sets.

Our webinar will dissect this evolution, drawing on survey data to dissect the
intricate relationship between these factors and strategic expansion in Africa.
From understanding optimal service delivery locations to examining motivations
behind shifts in global footprints, we'll equip you with the insights needed to
navigate this ever-changing landscape.

Agenda:

1. Location Strategies in Africa: Analyze strategic positioning for
cost-effectiveness, quality enhancement, and risk mitigation while tapping into
the latest skill sets essential for success.

2. Where to Expand and Why: Navigate the decision-making process for selecting
optimal service delivery locations within Africa, gaining insights into the key
considerations driving these choices.

3. Evolving Locations in Africa: Explore the reasons and strategies behind
shifts in the regional GBS landscape, uncovering the motivations fueling these
adjustments.

Mark your calendar and ensure you're ahead of the curve in understanding the
evolution of GBS locations within Africa. 


--------------------------------------------------------------------------------

Speakers:

Tom Bangemann
Data, Development & Research Advisor
SSON Research & Analytics

Tom Bangemann has decades of experience in services delivery models,
specifically with GBS, benchmarking, and KPI models, and today advises SSON
Research & Analytics’ Data Development & Research. In his role, he advises on
the strategic direction of SSON R&A's surveys, analyses, and reports, and
assists with the interpretation of data for SSON R&A subscribers, providing
unmatched insights to the international shared services and GBS community.

Tom previously worked for The Hackett Group for 19 years. He is a senior advisor
with profound experience in delivery, sales, business development and
international consulting and was named “HR Superstar” by HRO Magazine 5 times
between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry
executives, and has mentored up to the level of CHRO of a US$ 1bn listed
company.


Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics

Barbara is responsible for SSON Reserach & Analytics global content - including
specialist reports - which cements SSON's position as the most trusted resource
for practitioners from around the world. As the voice of SSON R&A, she ensures
the content reflects current trends and opportunities to help SSO leaders
continuously drive performance.


--------------------------------------------------------------------------------

Register


SSON Research & Analytics is SSON’s global data analytics center, and your
premier resource for all the metrics, benchmarks, trends, and business insights
that affect your Shared Services and GBS operations wherever they are based.

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