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 * The energy ombudsman
   
 * Disputes
   
 * Energie-info
   

The energy ombudsman



 * Presentation
   * The institution: role and organisation
     
   * Missions: mediation and information
     
   * The mediation process
     
   * Reference texts
     
 * Publications
   * Activity Report
     

Disputes



 * Your dispute
   * Solving a dispute in two steps
     
   * My case has been received…
     
   * The in-house ombudsmen of the EDF and ENGIE groups
     
   * SOLLEN: Submit a complaint
     
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Energie-info



 * Comparing offers
 * Practical information
 * Understanding the market

Consumers, do you have a question?
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