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Submission: On March 26 via manual from US — Scanned from DE
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<h1 class="title_article"> Windows Update error 0x80073712</h1>
<p class="para noTextElement"></p>
<p class="para">If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing. Windows has troubleshooting tools that can help you address this problem. Try one of these
methods to resolve the problem.</p>
<div class="procedure">
<h3 class="title_procedure">Method 1: Run the Windows Update troubleshooter</h3>
<div class="">
<ul>
<li class="step">
<p class="para">Run the <a href="http://go.microsoft.com/?linkid=9830262" class="navigationLink" data-id="pageContainer0_ID0EDAAKBA">Windows Update Troubleshooter</a>, then open Windows Update and try to install the update again.
</p>
</li>
</ul>
</div>
</div>
<div class="procedure">
<h3 class="title_procedure">Method 2: Run the DISM tool</h3>
<div class="">
<ol class="ordered_dec">
<li class="step">
<p class="para"><span class="phrase">Swipe in from the right edge of the screen, and then tap <span class="ui">Search</span>.<br>(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and
then click <span class="ui">Search</span>.)</span></p>
</li>
<li class="step">
<p class="para">Enter <span class="userInput">command prompt</span> in the search box.</p>
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<li class="step">
<p class="para">In the list of results, swipe down on or right-click <span class="ui">Command Prompt</span>, and then tap or click <span class="ui">Run as administrator</span>.</p>
</li>
<li class="step">
<p class="para">In the <span class="ui">Administrator: Command Prompt</span> window, type the following commands. Press the Enter key after each command:</p>
<p class="para">DISM.exe /Online /Cleanup-image /Scanhealth</p>
<p class="para">DISM.exe /Online /Cleanup-image /Restorehealth</p>
</li>
<li class="step">
<p class="para">To close the <span class="ui">Administrator: Command prompt</span> window, type <span class="userInput">Exit</span>, and then press Enter.</p>
</li>
<li class="step">
<p class="para">Run Windows Update again.</p>
</li>
</ol>
</div>
</div>
<div class="procedure">
<h3 class="title_procedure">Method 3: Refresh your PC</h3>
<div class="">
<ul>
<li class="step">
<p class="para">For information about how to do this, go to
<a href="http://hs.windows.microsoft.com/hhweb/content/m-en-us/p-6.3/id-250a4145-b819-4516-a24f-1980fa547934/" class="navigationLink" data-id="pageContainer0_ID0EBAAHBA">How to restore, refresh, or reset your PC</a>.</p>
</li>
</ul>
</div>
</div>
<p class="para">If you continue to see this error, you might be able to search for help from other people who use Windows at the
<a href="http://go.microsoft.com/fwlink/p/?LinkId=314034" class="navigationLink" data-id="pageContainer0_ID0EBFBA" title="Go to answers.microsoft.com and search for "Windows Update"">Microsoft Community</a> website.</p>
<p class="para">Error codes this applies to:</p>
<ul class="unordered">
<li class="listItem">
<p class="para"> WindowsUpdate_80073712</p>
</li>
<li class="listItem">
<p class="para lastElement">0x80073712</p>
</li>
</ul>
</div>
</div>
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</form>Text Content
WINDOWS UPDATE ERROR 0X80073712
If you receive Windows Update error 0x80073712 or 80073712, it means that a file
needed by Windows Update is damaged or missing. Windows has troubleshooting
tools that can help you address this problem. Try one of these methods to
resolve the problem.
METHOD 1: RUN THE WINDOWS UPDATE TROUBLESHOOTER
* Run the Windows Update Troubleshooter, then open Windows Update and try to
install the update again.
METHOD 2: RUN THE DISM TOOL
1. Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the lower-right corner of the screen,
move the mouse pointer up, and then click Search.)
2. Enter command prompt in the search box.
3. In the list of results, swipe down on or right-click Command Prompt, and
then tap or click Run as administrator.
4. In the Administrator: Command Prompt window, type the following commands.
Press the Enter key after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
5. To close the Administrator: Command prompt window, type Exit, and then press
Enter.
6. Run Windows Update again.
METHOD 3: REFRESH YOUR PC
* For information about how to do this, go to How to restore, refresh, or reset
your PC.
If you continue to see this error, you might be able to search for help from
other people who use Windows at the Microsoft Community website.
Error codes this applies to:
* WindowsUpdate_80073712
* 0x80073712
Was this helpful?
Thank you.
Do you want to add anything else?
Thank you. Your feedback helps us to continually improve our content.
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