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 * Training for Individuals

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 * Solutions
   * Why CyberVista?
     * Diagnostics-First Approach
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CASE STUDY


BOOSTING EXPERTISE IN CLINICAL ENGINEERING AT TRIMEDX

THE CHALLENGE



TRIMEDX, a global leader in clinical asset management in healthcare, was in need
of a cybersecurity training program for a clinical engineering workforce of more
than 3,100 team members.  This need was spurred in part by the WannaCry
ransomware attacks of 2017 that affected over 200,000 computers running the
Windows operating system and disrupted the healthcare industry.  WannaCry
catalyzed a transformation within TRIMEDX to build on a 30 year track record of
clinical asset management leadership and become the market leader in clinical
asset security. Effective cybersecurity training to TRIMEDX front-line clinical
engineers and staff members would not only elevate the organization to meet the
new threats, but it would also provide an opportunity to build greater trust
with customers and differentiate from less forward-leaning competition.



To move forward with this objective, TRIMEDX leadership initially conducted
research to find a training provider that specializes in cybersecurity within
the healthcare industry.  Unfortunately, the research was unable to yield any
“off-the-shelf” options that would meet the needs of the organization. TRIMEDX
looked into developing the training in house, but determined that the personnel
and direct costs required would be untenable.  In conclusion, TRIMEDX leadership
determined that a custom training program would be needed from a third party
partner. 

In building requirements, TRIMEDX leadership first needed to position the
program to be popular within the team and to minimize any potential pushback.
Stakeholders noted the intense regulatory environment within the healthcare
industry and knew that additional compliance training can be negatively received
by the staff who are accustomed to quarterly compliance requirements.  In
facilitating the buy-in, leadership put forth requirements on the length and
cadence of the training delivery. It was determined that the training could not
exceed four (4) hours maximum in total and that it must be delivered in
digestible installments throughout the year at under 20 minutes at a time.
TRIMEDX also requested the ability to host the training via the organization’s
learning management system (LMS) to facilitate an asynchronous delivery to a
widespread team.

Next, the requirements turned to the scope of the subject matter. At a high
level, the training needed to empower its engineers with the ability to ensure
TRIMEDX clients and their patients would be protected from a variety of
cybersecurity threats and risks. These threats were to include both malicious
cyber threat actors as well as human error and negligence.  Acknowledging that
cybersecurity is constantly evolving, TRIMEDX  leadership sought a partner that
they could grow or evolve with over time. Lastly, collaboration between in-house
and external subject matter experts was crucial–TRIMEDX knows its subject area
and the training needed to reflect that throughout the solution.





ORGANIZATION

TRIMEDX




YEAR

2019 to Present





SERVICES

Cyber-Enabled Solutions
Role Defining & Mapping
Workforce Development
Custom Training Configuration


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CASE STUDY

THE SOLUTION



TRIMEDX partnered with CyberVista to satisfy its initial requirements in
building its CE Cyber Academy. The next-generation training program designed to
rapidly increase cybersecurity skills among TRIMEDX’s more than 3,100 nationwide
clinical engineers.

In line with the request for the one year training term and twelve monthly
installments, CyberVista created a custom Clinical Engineer Cybersecurity
Essentials course delivered as a multi-modality video series. The video content
included more than three (3) hours of custom training. After multiple discovery
stages with select stakeholders up to C-level executives, CyberVista mapped
Cybersecurity Learning Objectives aligned with the current roles and
responsibilities of the TRIMEDX clinical engineering workforce. Based on the
extensive discovery, these learning objectives also directly and indirectly
served the overarching business objectives. The resulting curriculum and
training deployment was designed for associates to increase skills including but
not limited to:

 * Understanding the role and importance of clinical engineering in
   cybersecurity.
 * Understanding their role in supporting TRIMEDX CE CYBER policies and
   procedures. Understanding the importance and process of securing sensitive
   data and information.
 * Identifying and understanding social engineering attack methods, consequences
   and preventions.

The solution proposal included a great deal of collaboration and was received
well by key stakeholders. “Knowing the weakest link in most cyber defense is
typically the human element, we’re investing in giving our CE CYBER specialists,
managers, and technicians the skills necessary to keep our front-line defenses
strong against the rapidly increasing number of cyber threats against connected
medical devices,” said Jon Benedict, Director, Cybersecurity Enablement at
TRIMEDX.







“OUR TEAM IS TOTALLY EMBRACING THE VALUE OF CYBERSECURITY.
NOW THEY JUST GET IT.”
JON BENEDICT, TRIMEDX









BUILD FUNDAMENTAL SECURITY SKILLS FOR HEALTH IT TEAMS.


Security Essentials for Health IT




CASE STUDY

THE RESULTS



In just two months of solution design and development, CyberVista delivered the
first program installment on time, on budget and within scope. Over the
following eleven (11) months each installment in the series was delivered
successfully via the TRIMEDX LMS. 

Where the original requirement prescribed a solution from being a “painful”
addition to the existing quarterly compliance requirements, the resulting
feedback was not only neutral but quite positive. “Every time another
installment goes out, I get notes to my inbox from team members saying how these
just keep getting better and better,” shared Jon Benedict. Most notably, the
employee engagement vastly exceeded expectations. While not required by company
policy or regulation, completion rate across the entire delivery exceeded 95%.
This number provides evidence that participants not only engaged with the
training material, but they completed it in its entirety. Benedict added, “Our
team is totally embracing the value of cybersecurity. Now they just get it. ”



Overall, this training deployment established a new way of providing engaging
training to TRIMEDX clinical engineers at scale in support of overarching
business objectives. This has led to additional opportunities for partnership
between TRIMEDX and CyberVista in other skill areas. 

As a parallel initiative to further establish differentiation in its market and
bring value to customers, TRIMEDX is looking to enhance cybersecurity
credentialing within the organization. In this effort, CyberVista is working
closely with TRIMEDX to further identify roles and individuals who could benefit
from obtaining cybersecurity certifications including the CompTIA Security+,
ISACA CISM, and (ISC)² CISSP and HCISPP certifications. CyberVista has been
tasked with delivering Live Online Certification courses relevant for the
healthcare industry while also ensuring a high pass rates and certificate
achievements for participating team members. This effort is ongoing and will
continue through 2021.





WANT TO LEARN MORE?


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Role & Skill Mapping of 400+ Workforce for Fortune 100 Tech Company
Improving CompTIA Security+ Pass Rates for the US Army

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Copyright © CyberVista 2021

 * Solutions
   * Why CyberVista?
     * Diagnostics-First Approach
     * Use Cases
     * Our Methodology
     * Content Treemap
     * Professional Services
     * Workforce Framework for Cybersecurity
   * Role-Based Training
     * Executive Leadership
     * IT Security Essentials
     * Cloud Security
     * Health IT
     * Incident Responders
     * SOC Analysts
     * Vulnerability Assessment and ManagementNEW
   * Certification Preparation
     * Certifications for Teams
     * Certifications for Individuals
     * (ISC)² CISSP
     * (ISC)² HCISPP
     * CompTIA Security+
     * EC-Council CEH
     * ISACA CISM
 * Resources
   * Blog
   * Case Studies
   * Whitepapers
   * Webinars
   * Press Releases
   * Government
     * Workforce Framework for Cybersecurity
     * Cybersecurity DoDD 8570 and DoDD 8140
     * Cybersecurity Training
     * Cybersecurity Maturity Model Certification
 * About CyberVista
   * Mission
   * Our Story
   * Leadership
   * Partners
   * CareersAPPLY NOW
   * CyberVista vs. Other Providers
 * Connect with Sales

 * Solutions
   * Why CyberVista?
     * Diagnostics-First Approach
     * Use Cases
     * Our Methodology
     * Content Treemap
     * Professional Services
     * Workforce Framework for Cybersecurity
   * Role-Based Training
     * Executive Leadership
     * IT Security Essentials
     * Cloud Security
     * Health IT
     * Incident Responders
     * SOC Analysts
     * Vulnerability Assessment and ManagementNEW
   * Certification Preparation
     * Certifications for Teams
     * Certifications for Individuals
     * (ISC)² CISSP
     * (ISC)² HCISPP
     * CompTIA Security+
     * EC-Council CEH
     * ISACA CISM
 * Resources
   * Blog
   * Case Studies
   * Whitepapers
   * Webinars
   * Press Releases
   * Government
     * Workforce Framework for Cybersecurity
     * Cybersecurity DoDD 8570 and DoDD 8140
     * Cybersecurity Training
     * Cybersecurity Maturity Model Certification
 * About CyberVista
   * Mission
   * Our Story
   * Leadership
   * Partners
   * CareersAPPLY NOW
   * CyberVista vs. Other Providers
 * Connect with Sales

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