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Submitted URL: http://immersiongroup.co.uk/
Effective URL: https://immersion-group.com/
Submission: On April 11 via api from US — Scanned from DE
Effective URL: https://immersion-group.com/
Submission: On April 11 via api from US — Scanned from DE
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* Immersion * What we do * View Our Work * Leadership * Insights * Contact * * * * WE ARE A STRATEGIC EXPERIENCE INTEGRATION AND TRANSFORMATION PARTNER LEADING THE WAY IN EXPERIENCE TRANSFORMATION BY CRAFTING EMPATHETIC BUSINESS SOLUTIONS THAT PRODUCE REAL, MEASURABLE RESULTS, AND LASTING IMPACT. https://immersion-group.com/wp-content/uploads/2023/01/IG-Website-Hero_1.mp4 -------------------------------------------------------------------------------- WHAT WE DO WE APPLY METHODOLOGICAL SKILL AND TECHNICAL EXCELLENCE TO DESIGN FOR VALUE-DRIVEN GROWTH EXPERIENCE PROPOSITIONS Crafting solutions that address the needs that matter. Understanding the value-creation context of a business, inclusive of the way its products and services are organised to satisfy specific needs. We improve the core attributes of a proposition by ensuring they are crafted to address needs, pain, gain and “jobs to be done”, and that they are tested and de-risked before launch. EXPERIENCE COMMERCIALISATION Bringing your brand promise to life in the market. Deliver brand experience to market that’s aligned to your distinct brand position and values. Creating synergy and measurable results by connecting your brand promise to proof points, products, features and experiences, that drive clear and concise growth drivers for your brand. EXPERIENCE JOURNEY DESIGN Designing experiences that build loyalty and lifetime value. Crafting and shaping holistic client and employee experiences, through understanding key moments of truth that build loyalty and lifetime value. Forge powerful connections with your clients and employees across products, services, people, tech, touch-points and take control of client value management strategies. EXPERIENCE EVOLUTION Building exceptional experience delivery into your business DNA. Building skills and capacity. Integrate experience delivery into the DNA of your business and ensure its operational and organisational effectiveness. Curate and define the skills, capacity and ways of work required to build or mature your own design capabilities, capable of maximising organisational growth and experience-led ways of work. EXPERIENCE ENGINEERING Designing and engineering products that users love and drive value. Experience Engineering creates and re-invigorates your digital or physical product experiences. Design clear strategies and execute them to create and capture value through products, especially digital ones. Return on Investment and user love, unified through dynamic product experiences that are defined by their usefulness. View Our Work SOME OF OUR CLIENTS SUPPORTING WORLD-CLASS PARTNERS TO BE CUSTOMER-OBSESSED Get in Touch LEADERSHIP MEET OUR LEADERSHIP TEAM DRIVING EMPATHY-LED BUSINESS TRANSFORMATION ANDILE KHUMALO, BOARD CHAIRMAN Andile Khumalo is a seasoned entrepreneur and Chartered Accountant with over two decades of experience in finance & business. He is the CEO of KhumaloCo, a family investment office in Technology, Media, Marketing, Hospitality & Property and Chairman of the Immersion Group Board. VIRESH HARGOVAN, CHIEF EXECUTIVE OFFICER Viresh Hargovan is a CEO focused on creating exceptional customer experiences that delivers results. He continues to develop mature design practices in communities & organisations, pioneer state-of-the-art strategies and contribute to industry growth across business sectors. REYNARDT UYS, CHIEF EXPERIENCE OFFICER A pioneer of customer experience in South Africa, Reynardt Uys, specializes in Experience Strategy development, multi-channel digital experience transformation, and the establishment of mature experience management practices. He is passionate about developing skills and training in the CX, UX and XD space. ISMAIL DAWJEE, MANAGING DIRECTOR Ismail Dawjee is a Managing Director with a passion for creating usable experiences that enhance interactions between people and the world. He believes in solving the right problem to create valuable outcomes for people, and uses empathy and iteration in his approach. His design philosophy is “Design from the model to the moment”. JOANNA FREEMAN, GLOBAL HEAD: BUSINESS DEVELOPMENT AND RELATIONSHIPS Joanna has over 20 years’ experience in new business development and relationship management, with clients from a wide variety of industries across South Africa, UK, Europe, Middle East and USA. With a career that spans the advertising, publishing, fashion and manufacturing sectors, Joanna is a dynamic communicator and passionate about helping businesses grow and creating strong business and client relationships. INSIGHTS STAY AHEAD OF THE CURVE WITH EXPERT INSIGHTS FROM OUR TEAM A DIGITAL OFFERING ISN’T ENOUGH… Article,Trends,Experience Propositions August 8, 2021 CX IS JUST THE TIP OF THE COMPETITIVE SPEAR Customer Experience,Article,Experience Propositions July 22, 2021 EXPERIENCE DESIGN (XD) AS A STRATEGY TO BE REMEMBERED Article,Experience Propositions,Experience Evolution June 3, 2021 TRANSITIONING INTO UX Experience Design,Video,Podcast May 23, 2021 SA SHOPPERS ARE ONLINE. RETAILERS NEED TO MEET THEM WITH AN EXCEPTIONAL EXPERIENCE Article,Experience Journey Design,Retail April 20, 2021 THE IMPORTANCE OF EXPERIENCE DESIGN (XD) AND WHY IT NEEDS TO LEAD DIGITAL TRANSFORMATION Video,Digital Transformation,Experience Evolution April 11, 2021 15 MINUTES ON UX WITH JAMIE-LEE, PRACTICE LEAD: UX Article,User Experience,Q&A March 25, 2021 COMMON CX MISTAKES OFTEN OVERLOOKED IN BUSINESS Experience Design,Customer Experience,Article March 18, 2021 3 MUST-HAVE CUSTOMER STRATEGY ELEMENTS FOR ANY ORGANISATION Customer Experience,Article,Experience Journey Design March 11, 2021 THE ROLE OF DIGITAL IN CREATING GREAT CUSTOMER EXPERIENCE (CX) Customer Experience,Video,Digital Transformation March 7, 2021 INCLUSIVE DESIGN IS TRANSFORMING THE CUSTOMER JOURNEY AS DIGITAL ACCELERATES AND EXPECTATIONS SKYROCKET Experience Design,Article,Inclusive Design February 12, 2021 GO FROM GRAPHIC DESIGNER TO UI DESIGNER Article,User Interface Design,Knowledge Base February 9, 2021 WIN AND RETAIN CUSTOMERS WITH THIS MISSING INGREDIENT Customer Experience,Article,Experience Evolution February 2, 2021 CUSTOMER EXPERIENCE AND CONSUMER BEHAVIOUR IN A SOUTH AFRICAN CONTEXT Customer Experience,Article,Trends January 28, 2021 NETFLIX’S SOCIAL DILEMMA UNMASKS MANIPULATION Experience Design,Article January 27, 2021 4 GOALS FOR YOUR CX TEAM TO THRIVE IN 2021 Customer Experience,Article January 18, 2021 6 REASONS YOU MAY BE LOSING CUSTOMERS Customer Experience,Article January 15, 2021 COVID-19 BRUTALLY EXPOSES A LACK OF CUSTOMER EXPERIENCE IN LOCAL BUSINESSES Customer Experience,Article November 30, 2020 MILLENNIALS CALLING FOR HUMAN-CENTRED DESIGN IN ACHIEVING FINANCIAL FREEDOM THROUGH DIGITAL BANKING Customer Experience,Article November 18, 2020 “GIVING UP JUST WASN’T AN OPTION” – HOW IMMERSION GROUP’S UX ANALYST, YUSEERAH JHETAM TOOK A CHANCE AND CHANGED HER CAREER Article,Q&A November 17, 2020 HUMAN-CENTRED DESIGN BRIDGING GAPS WITHIN THE PATIENT ECOSYSTEM Article,Human Centred Design November 17, 2020 FUTURE OF UX EVALUATIONS SESSION AT THE 2020 UX SOUTH AFRICA VIRTUAL EVENT Experience Design,Video November 12, 2020 IT AND DESIGN LEADERS CALL ON EXPERIENCE DESIGN EXPERTS TO BREAK DOWN DESIGN SILOS Experience Design,Article,Human Centred Design November 11, 2020 COVID-19 BOOSTS DEMAND FOR HUMAN-CENTRED DESIGN Customer Experience,Article,Human Centred Design November 1, 2020 HEALTHCARE DIGITAL TRANSFORMATION: TRENDS 2020 AND BEYOND Experience Design,Article,Human Centred Design November 1, 2020 HUMAN-CENTRED DESIGN KEY IN CREATING EMPLOYEE EXPERIENCES THAT ENHANCE ENGAGEMENT AND PRODUCTIVITY Experience Design,Article,Human Centred Design October 1, 2020 COVID-19 CHANGING CUSTOMER ONLINE BEHAVIOUR Customer Experience,Article,Digital Transformation September 13, 2020 MOVING TO DIGITAL HAS BEEN FAST TRACKED Article,Human Centred Design September 3, 2020 GREAT EXPERIENCES GIVES BUSINESS A HIGHLY COMPETITIVE INTUITIVE ADVANTAGE Experience Design,Article August 18, 2020 NEW PHASE IN BUSINESS SEES ACCELERATED KEY DIGITAL EXPERIENCE TRENDS Experience Design,Customer Experience,Article May 12, 2020 LET’S CONNECT Name* Surname* Email* Company* Job Title* What are you interested in?—Please choose an option—Job OpportunitiesExperience PropositionsExperience Journey DesignExperience EngineeringExperience CommercialisationExperience Evolution Your Message Check here if you accept our terms (Privacy Policy) Δ JOHANNESBURG 4 Brian Street, Block D Coachmans Crossing, Lyme Park, Sandton +27 11 083 5580 info@immersion-group.com JOHANNESBURG 4 Brian Street, Block D Coachmans Crossing, Lyme Park, Sandton +27 11 083 5580 info@immersion-group.com JOHANNESBURG 4 Brian Street, Block D Coachmans Crossing, Lyme Park, Sandton +27 11 083 5580 info@immersion-group.com -------------------------------------------------------------------------------- MADE WITH LOVE BY THE IMMERSION TEAM © 2023 IMMERSION GROUP. ALL RIGHTS RESERVED PRIVACY PREFERENCE CENTER PRIVACY PREFERENCES