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Meet Freshworks’ AI-driven Customer Service Suite

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 * Products
   Software
    * 
      Customer Service SuiteThe all-in-one solution, boosted with generative AI
    * 
      FreshserviceModern and intuitive IT service management
    * 
      FreshdeskDelight customers and agents with effortless service and support
    * 
      FreshsalesBoost sales and productivity with a unified CRM
    * 
      FreshchatAI-powered bots and live chat across every messaging channel
    * 
      FreshmarketerMultichannel marketing campaigns for e-commerce
   
   All products and trials
   
   Solutions
    * 
      Customer Service & Support
    * 
      IT Service Management
    * 
      Conversational Engagement
    * 
      Marketing Automation
    * 
      Enterprise Service Management
    * 
      Sales Automation
    * 
      Customer Relationship Management

 * Platform
   Our platform
    * 
      Overview
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    * 
      Latest innovations
   
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    * 
      App marketplace
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    * 
      Technical alliances
   
   What's new
    * 
      New Customer Service SuiteIntroducing all-in-one self-service,
      conversational support, and ticketing. Omnichannel and supercharged with
      AI.
      Learn more
      
    * 
      Announcing Freddy AI + GPTWe’re bringing the power of AI and GPT models to
      the Freshworks product suite
      Learn more
      

 * Resources
   Customers
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      Insights & Trends
   
   Trending
    * 
      Introducing The WorksDive into ideas and insights for today's business
      leaders
      Read More
      
    * 
      More impact, less stressSee how IT, Customer Service, and CRM teams
      succeed with Freshworks
      Watch now
      

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FRESHWORKS PRODUCTS & FREE TRIALS

Business software to delight customers and employees

 * Customer Service
 * IT Service
 * CRM
 * Features A-Z


CUSTOMER SERVICE PRODUCTS

AI-powered service and support solutions. Built for the needs of today, ready to
scale for tomorrow.

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CUSTOMER SERVICE SUITE

All-in one, omnichannel solution supercharged with generative AI.

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FRESHDESK

Advanced ticketing support across web, email and social.

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FRESHCHAT

Conversational support and self-service across digital channels.

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FRESHCALLER

Easy, intuitive solution for exceptional voice service.

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FRESHSUCCESS

Help your customers achieve their goals, faster.

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IT SERVICE PRODUCTS

Modernize IT, unify business teams, and realize fast time-to-value.

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FRESHSERVICE

Modern, intuitive, and cost-effective IT service management

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FRESHSERVICE FOR BUSINESS TEAMS

Unify IT and business teams with a single solution

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CUSTOMER RELATIONSHIP MANAGEMENT PRODUCTS

All-in-one CRM that delights your teams and customers.

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FRESHSALES

Sell smarter and close faster with a sales-focused CRM

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FRESHSALES SUITE

Unite sales and marketing around the customer with an all-in-one CRM

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FRESHMARKETER

Purpose-built marketing CRM for e-commerce

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PRODUCT FEATURES & CAPABILITIES A-Z


A-C

 * Access Controls
 * Administration Center
 * Alert Management
 * App Marketplace
 * Asset Lifecycle Management
 * Automated Discovery
 * Change Management
 * Channels
 * Chat Campaigns
 * Chatbots
 * Cloud Management
 * Cloud Telephony
 * CMDB
 * Collaboration
 * Contact Scoring
 * Contract Management
 * Conversion Rate Optimization
 * Custom Objects
 * Customer 360
 * Customer Journey Playbooks
 * Customer Segments
 * Customization


D-Q

 * Email Integration
 * Freddy AI Engine
 * Incident Management
 * Inventory Management
 * Invoices & Quotes
 * IT Asset Management
 * IT Operations Management
 * IT Service Management
 * Knowledge Management
 * Language & Currency Management
 * List Views
 * Multi-channel Management
 * On-call Management
 * Orchestration
 * Platform Analytics
 * Problem Management
 * Process Automation
 * Project Management


R-Z

 * Release Management
 * Reports & Analytics
 * SaaS Management
 * Sales Activity Management
 * Sales Analytics
 * Sales Pipeline
 * Sales Sequences
 * Security
 * Self-service
 * Service Catalog
 * Service Management Reporting
 * SLA Management
 * Team Collaboration
 * Team inbox
 * Ticketing
 * Unified Agent Workspace
 * Unified Customer Record
 * Virtual Service AI
 * Workflow Automation


SURVEY CAPABILITIES AT ZERO COST?

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Contact Freshworks+1 (855) 747 6767 or sales@freshworks.com
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