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Form analysis
4 forms found in the DOM

POST /search

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GET /blog/search

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DevOps


INTRODUCING SERVICE LEVEL MANAGEMENT


MANAGE SLOS AND SLIS WITH A POWERFUL RECOMMENDATION ENGINE AND PERSONALIZED
VIEWS

Published Apr 5, 2022 • 5 min read

By Dan Holloran

Today, we’re announcing that service levels are now generally available as part
of New Relic One. Service level management provides cross-organizational teams a
common definition of reliability and gives site reliability engineers,
developers, IT admins, and business leaders a way to easily define, consume, and
iterate on service level indicators (SLIs) and service level objectives (SLOs).

A single-click setup and our powerful recommendation engine can take the
complexity and manual legwork away from establishing SLOs and SLIs. Now the
entire organization can stay informed on SLO compliance, error budgets, and SLI
attainment, with both operational day-to-day views for engineers and
period-over-period reports for business leaders. Teams can take action around
service level concerns by connecting to alert workflows and the additional
system context provided in New Relic One.

 




EASILY SET UP YOUR SERVICE LEVELS 

Deciding where to start when setting up service levels from scratch is a large
hurdle. But with New Relic One, you can automatically establish a baseline of
service level performance and reliability for any service. With a one-click
setup, you get recommendations and customizations in a simple, guided flow.




DEFINE RELIABILITY ACROSS TEAMS 

New Relic's SLO and SLI recommendations can help you avoid difficult alignment
processes. The recommendations help you define reliability in several ways:

 * Determine service boundaries and critical application and infrastructure
   components. 
 * Set reliability benchmarks automatically based on recent performance metrics
   in any entity. 
 * Proactively organize your response to the most crucial problems.




ITERATE AND IMPROVE YOUR SERVICE LEVELS

With full-stack context and automation through Terraform, teams have insight
into how specific nodes or services impact system reliability, and can quickly
take control and improve their performance. Views tailored for both service
owners and business leaders drive operational efficiency and lead to better
reporting, alerting, and incident management processes.




STANDARDIZE RELIABILITY 

Cross-organizational teams gain a unified, transparent view of service
reliability, and can better comply with customer-facing service level agreements
(SLAs). SLO compliance metrics and error budgets give organizations a cohesive
way to report on reliability and implement changes across applications,
infrastructure, and teams.




WHAT CUSTOMERS ARE SAYING

More than 1,500 users tried service level management capabilities during our
beta program and beyond, and we’ve already received some amazing feedback. 

> With service level management in New Relic One, our teams, from SRE all the
> way up to the C-Suite, can become autonomous while tracking and reporting on a
> consistent set of metrics, providing the company with a holistic view of its
> complex portfolio of products and services.

Scott Dunbar, Global Head of DevOps Engineering at Sportradar

> Developers are at the heart of every part of our customer experience, and New
> Relic service level management empowers our developers to write code and
> proactively build reliability in a secure way.

Stefan Kolesnikowicz, Principal Site Reliability Engineer at Achievers

> At Zip Co, our payments platform relies on best-of-breed technology to create
> a strong, digital customer experience. Our engineering teams define and
> measure service level indicators and objectives as part of our Site
> Reliability Engineering practice to provide the best experience for our
> customers and partners. The New Relic service level management solution makes
> it very easy to do this with a simple and easy to understand interface to help
> us track error budgets.

Andrew Myers, Senior Engineering Manager, SRE at Zip Co


HOW TO GET STARTED

Managing service level definitions and visualizations can be difficult if you’re
starting from scratch. It’s like writing a long paper—it’s always harder to get
started when the page is blank.

If you’re looking to quickly establish a baseline for SLIs and SLOs in New Relic
One, just follow these steps:

 1. Log in to New Relic and select APM from the navigation menu at the top.
 2. Select the service entity where you’d like to establish SLIs.
 3. Then, on the left-hand menu, scroll down under Reports and select the
    Service Levels.
 4. You should see a screen similar to this:



From here, all you do is select the Add baseline service level objectives
button. After a single click, you can sit back and relax and let New Relic do
the work for you. 

Here’s an example of the recommendations you’ll see:




NEXT STEPS

Service level management is now available with a full platform user license in
New Relic One. You can try it for free today at newrelic.com/signup. Your free
account includes 100 GB/month of data ingest, one full platform user, and
unlimited basic users.

Read the service level management documentation to learn more about how service
levels work and how to customize your SLIs and SLOs.

For a quick demo, watch the Nerd Bytes video.




RELATED TOPICS

DevOps Observability APM New Relic News

--------------------------------------------------------------------------------

By Dan Holloran

Dan Holloran is a Product Marketing Manager at New Relic. He brings 7 years of
content marketing experience, 4 of them in the DevOps space, primarily focused
on incident management, observability, and engineering best practices. In his
free time, you'll find Dan fly fishing, writing, or learning something new.

Follow the author

 * Dan Holloran on LinkedIn

The views expressed on this blog are those of the author and do not necessarily
reflect the views of New Relic. Any solutions offered by the author are
environment-specific and not part of the commercial solutions or support offered
by New Relic. Please join us exclusively at the Explorers Hub
(discuss.newrelic.com) for questions and support related to this blog post. This
blog may contain links to content on third-party sites. By providing such links,
New Relic does not adopt, guarantee, approve or endorse the information, views
or products available on such sites.

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In this article
 * Easily set up your service levels 
 * Define reliability across teams 
 * Iterate and improve your service levels
 * Standardize reliability 
 * What customers are saying
 * How to get started
 * Next steps


RELATED

DevOps


SLOS AND SLIS BEST PRACTICES FOR SYSTEMS

Feb 7, 2022 • 12 min read
Read the article
Observability


HOW TO CREATE PROGRAMMATIC SERVICE LEVEL INDICATORS (SLIS)

Jan 19, 2022 • 8 min read
Read the article
Observability


WHY SLOS ARE ESSENTIAL FOR OBSERVABILITY

Mar 15, 2021 • 5 min read
Read the article


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