www.connectwithcaa.com
Open in
urlscan Pro
192.29.61.251
Public Scan
Submitted URL: http://www.connectwithcaa.com/
Effective URL: https://www.connectwithcaa.com/
Submission: On October 24 via api from US — Scanned from CH
Effective URL: https://www.connectwithcaa.com/
Submission: On October 24 via api from US — Scanned from CH
Form analysis 1 forms found in the DOM
POST
<form method="post" id="mainform">
<input name="__RequestVerificationToken" type="hidden" value="5pd2-ReVR8xEiT3s4JDSMrGOlQjfk49wCsSqc5SjrJdjVFjz8YbDsKaX0QM-1MEAdc_tTma3vONmJDRLGX55mmI2gVQ1">
<!---script type="text/javascript">
jQuery(document).ready(function () {
document.getElementById("mobile_btnLoginOut").disableValidation = true;
});
</script-->
<script type="text/javascript" src="/includes/js/MobileTopNavLoginOut.js" nonce=""></script>
<div class="mobile_v blue-top clearfix">
<ul class="right">
<ul>
<!--li id="mobile_liWelcome" class="" style="display: none;"-->
<li id="mobile_liWelcome" class="connectwithCAA_displaynone">
<a id="mobile_lnkWelcome" href="/My-Account" data-gtm-cta-text="" data-gtm-cta-url="/My-Account"></a>
</li>
<li id="mobile_liLogin" class="remove-separator">
<a id="mobile_btnLoginOut" href="/Login.aspx" data-gtm-cta-text="Login" data-gtm-cta-url="/Login.aspx">Login</a>
</li>
<!--li id="mobile_liCreateAccount" style=""-->
<li id="mobile_liCreateAccount">
<a id="mobile_lnkCreateAnAccount" href="/Login/create-an-account?Steps=1" data-gtm-cta-text="Create an Account" data-gtm-cta-url="/Login/create-an-account?Steps=1">Create an Account</a>
</li>
<!--li id="mobile_liMyAccount" style="display: none;"-->
<li id="mobile_liMyAccount" class="connectwithCAA_displaynone">
<a id="mobile_lnkMyAccount" href="/My-Account" data-gtm-cta-text="My Account" data-gtm-cta-url="/My-Account">My Account</a>
</li>
</ul>
</ul>
</div>
<div class="shell">
<div>
<div id="header" class="clearfix" role="banner">
<a class="skip-link sr-only" href="#sr_content">Skip to Main Content</a>
<div id="caa-national-logo">
<a id="linkHomePageLogo" class="notext" href="/">
<img id="imgDesktop" alt="CAA Insurance and CAA Connect logos" src="/-/media/caasco/insurance/auto-insurance/caa-connect/caa-insurance--caa-connect__logo.png">
</a>
</div>
<div class="header-right desktop_v">
<div class="header-nav desktop_v">
<ul>
<li id="liLogin" class="remove-separator">
<a href="/gcr/api/Sublayouts/SessionLogout">Login</a>
</li>
<li id="liCreateAccount">
<a href="/Login/create-an-account" data-gtm-cta-text="Create an Account" data-gtm-cta-url="/Login/create-an-account">Create an Account</a>
</li>
</ul>
</div>
</div>
</div>
<div class="blue-bar">
</div>
<div id="main" class="clearfix">
<div>
<div>
</div>
<div>
<style nonce="">
html {
-webkit-text-size-adjust: 100%;
/* Prevent font scaling in landscape while allowing user zoom */
}
.sr-only {
position: absolute;
width: 1px;
height: 1px;
padding: 0;
margin: -1px;
overflow: hidden;
border: 0;
color: #fff;
}
#main-box h2 {
font-family: Helvetica, sans-serif;
font-style: normal;
font-weight: 700;
font-size: 24px;
line-height: 29px;
color: #003087;
}
.connect-img {
width: 370px;
height: auto;
margin-right: auto;
margin-left: 15px;
}
.renewal-img {
width: 359px;
height: auto;
margin-right: auto;
margin-left: auto;
}
.two-col {
display: grid;
grid-template-columns: 1fr 1fr;
grid-gap: 50px;
border-bottom: 1px solid #A3A3A3;
}
#connect-home-banner {
padding-left: 50px;
}
#connect-home-banner-text h1 {
font-family: Helvetica, sans-serif;
font-weight: 400;
font-size: 36px;
line-height: 43px;
color: #003087;
margin-top: auto;
margin-bottom: auto;
width: 300px;
}
sup.caa-connect-rt {
font-size: 20px;
position: relative;
top: -13px;
left: 1px;
}
#connect-home-banner-text p {
font-family: 'Arial';
font-weight: 400;
font-size: 16px;
line-height: 20px;
color: #003087;
width: 300px;
}
#connect-home-banner-text {
margin-top: auto;
margin-bottom: auto;
}
#connect-home-dashboard {
padding-top: 25px;
padding-bottom: 20px;
}
#connect-home-dashboard-content {
padding-left: 50px;
}
#connect-home-dashboard-content h2 {
background: none;
padding: 0;
margin-top: 38px;
margin-bottom: 20px;
}
#connect-home-dashboard-content p {
font-family: 'Arial';
font-style: normal;
font-weight: 400;
font-size: 14px;
line-height: 20px;
color: #4D5056;
}
.video-right-wrapper .video-button-wrapper .video-link {
color: #00529B;
}
#connect-home-dashboard-content .buttons {
text-align: left;
margin-top: 25px;
max-width: 440px;
}
#connect-home-dashboard-content a.video-link.transcript {
color: #00529B;
font-family: 'Arial';
font-size: 13px;
font-weight: 700;
}
.video-right-wrapper h2 {
display: none;
background: none;
}
@media only screen and (max-width: 600px) {
.video-right-wrapper h2 {
display: block;
margin-top: 10px;
background: none;
}
#connect-home-dashboard-content h2 {
display: none;
}
.faq-container h2 {
margin-top: 5px;
margin-bottom: 20px;
}
.faq-container {
padding-left: 10px;
padding-right: 10px;
}
}
#download-app__section .downloads-cta__container {
max-width: unset;
}
#download-app__section {
margin-top: 50px;
margin-bottom: 50px;
}
#download-app__section {
display: grid;
background-color: #F7F7F7;
padding: 20px;
}
#download-app__section p {
font-size: 14px;
font-family: 'Arial';
font-style: normal;
font-weight: 400;
color: #4D5056;
}
#download-app__section img.play {
width: 130px;
margin-right: 30px;
}
#download-app__section .downloads-cta__container {
margin-top: 10px;
margin-bottom: 10px;
}
#download-app__section h2 {
background: none;
text-align: center;
}
#connect-home-savings {
padding-bottom: 50px;
margin-bottom: 25px;
}
.two-col#connect-home-savings {
grid-template-columns: 1fr 2fr;
grid-gap: 13px;
}
#connect-home-savings h2 {
background: none;
padding: 0;
margin-bottom: 30px;
}
#connect-home-savings p {
font-family: 'Arial';
font-style: normal;
font-weight: 400;
font-size: 14px;
line-height: 20px;
color: #4D5056;
}
#connect-home-savings ul {
margin-inline-start: 22px;
}
#connect-home-savings li {
font-family: 'Arial';
font-style: normal;
font-weight: 400;
font-size: 14px;
line-height: 20px;
color: #4D5056;
}
#renewal-img-container {
display: flex;
flex-direction: column;
justify-content: center;
}
.faq-container {
max-width: 640px;
margin-left: auto;
margin-right: auto;
}
.faq-container h2 {
margin-top: 20px;
margin-bottom: 30px;
}
.accordion-item {
border: 1px solid #e5e5e5;
border-radius: 6px;
margin-top: 10px;
}
.accordion {
color: #020C27;
cursor: pointer;
border: none;
text-align: left;
font-size: 15px;
transition: 0.4s;
position: relative;
}
.accordion a {
font-family: 'Helvetica';
font-style: normal;
font-weight: 700;
font-size: 16px;
line-height: 20px;
color: #020C27;
display: block;
padding: 15px 60px 15px 15px;
position: relative;
text-decoration: none;
}
.accordion a:hover,
.accordion a:focus {
text-decoration: none;
}
.accordion button {
background: none;
border: unset;
font-family: 'Helvetica';
font-style: normal;
font-weight: 700;
font-size: 16px;
line-height: 20px;
color: #020C27;
display: block;
padding: 15px 60px 15px 15px;
position: relative;
text-decoration: none;
width: 100%;
text-align: left;
}
.accordion button:hover,
.accordion button:focus {
text-decoration: none;
}
.accordion.active button:after {
content: "";
position: relative;
bottom: -20px;
height: 1px;
width: 90%;
left: 2px;
background-color: #e5e5e5;
display: block;
}
.accordion.active a:after {
content: "";
position: relative;
bottom: -20px;
height: 1px;
width: 90%;
left: 2px;
background-color: #e5e5e5;
display: block;
}
.panel {
overflow: hidden;
transition: opacity .25s linear;
max-height: 0;
visibility: hidden;
opacity: 0;
}
.panel p {
font-family: 'Helvetica';
font-weight: 400;
font-size: 16px;
line-height: 22px;
color: #4D5056;
width: 96%;
padding: 10px 0px 0 0;
}
.panel a {
color: #1D60C9;
font-weight: 700;
text-decoration-color: transparent;
text-decoration-thickness: 2px;
text-underline-offset: 3px;
transition: 0.25s;
}
.panel a:hover,
.panel a:focus {
text-decoration: underline;
color: #00308f;
text-decoration-thickness: 2px;
}
svg.plus {
width: 20px;
height: 20px;
transition: 0.2s;
float: right;
position: absolute;
right: 15px;
top: 34.5%;
}
.accordion.active svg.plus {
transform: rotate(45deg);
}
.faq-container h2 {
background: none;
text-align: center;
}
.renew-flow .footertext {
color: #6C6C6C;
font-size: 10px !important;
}
.footertext a {
color: #336699;
}
@media only screen and (max-width: 720px) {
#connect-home-savings {
display: flex;
flex-direction: column-reverse;
flex-wrap: wrap-reverse;
grid-gap: 0;
}
.renewal-img {
width: 470px;
}
#connect-home-savings-text {
margin-left: 50px;
}
}
@media only screen and (max-width: 568px) {
#connect-home-banner {
border-top: 1px solid #A3A3A3;
}
.buttons#view-dashboard-btn {
width: 100%;
}
}
@media only screen and (max-width: 600px) {
.two-col {
display: flex;
flex-direction: column-reverse;
flex-wrap: wrap-reverse;
grid-gap: 0;
}
#connect-home-banner {
padding-top: 29px;
}
#connect-home-banner-text {
margin-top: auto;
margin-bottom: -85px;
z-index: 1;
margin-left: auto;
margin-right: auto;
position: absolute;
left: 20px;
top: 20px;
}
.connect-img {
width: 310px;
height: auto;
margin-left: -50px;
margin-top: 25px;
}
#connect-home-banner-text h1 {
font-size: 28px;
white-space: nowrap;
margin-left: 0;
}
#connect-home-savings-text {
margin-left: auto;
}
#connect-home-dashboard {
padding-bottom: 40px;
}
#connect-home-dashboard-content {
padding-left: 0;
}
#connect-home-dashboard-content p {
width: 90%;
margin-left: auto;
margin-right: auto;
}
#connect-home-dashboard-content .renew-btn.conf-btn {
width: 100%;
}
#download-app__section {
margin-bottom: 50px;
}
#download-app__section .downloads-cta__container {
max-width: unset;
}
#connect-home-savings h2 {
margin-bottom: 15px;
}
#enrollment-text {
margin-left: 15px;
margin-bottom: 15px;
}
.renewal-img {
max-width: 350px;
}
#white-label #connect-home-feat-img {
padding-bottom: 0;
}
}
@media only screen and (max-width: 380px) {
.renewal-img {
max-width: 300px;
}
}
@media only screen and (max-width: 352px) {
.downloads-cta__container {
display: flex;
flex-direction: column;
}
#download-app__section img.play {
margin-right: 0;
margin-bottom: 20px;
}
}
@media only screen and (max-width: 340px) {
#connect-home-banner-text h1 {
font-size: 26px;
}
}
@media only screen and (max-width: 950px) {
.two-col {
display: flex;
grid-gap: 10px;
}
}
@media screen and (min-width: 569px) and (max-width: 600px) {
.video-right-wrapper {
margin: 20px 20px 50px 30px;
}
p#view-dashboard-btn {
margin-left: 28px;
}
.video-right-wrapper h2 {
padding: 0;
}
}
@media only screen and (min-width: 450px) and (max-width: 600px) {
#connect-home-banner {
padding-top: 0;
}
#connect-home-banner-text {
right: 13px;
top: 22px;
left: unset;
}
#connect-home-banner-text h1 {
font-size: 32px;
white-space: normal;
}
.connect-img {
width: 279px;
margin-top: 56px;
}
}
@media only screen and (min-width: 601px) and (max-width: 700px) {
.connect-img {
width: 290px;
margin-left: 0px;
}
#connect-home-banner-text h1 {
margin-left: 0;
}
}
@media only screen and (min-width: 601px) and (max-width: 800px) {
#connect-home-banner {
padding-left: 0px;
}
#connect-home-dashboard-content {
padding-left: 10px;
}
.video-right-wrapper {
margin-top: auto;
margin-bottom: auto;
}
#white-label #connect-home-feat-img {
width: 318px;
}
}
@media only screen and (min-width: 569px) and (max-width:940px) {
.shell {
width: 98%;
}
.shell #header {
width: 96%;
}
}
@media only screen and (min-width: 569px) and (max-width: 624px) {
#caa-national-logo {
width: 200px;
}
#caa-connect #caa-national-logo a {
width: 295px;
margin-left: 10px;
}
.shell #header {
width: 90%;
}
}
@media screen and (max-width: 960px) {
h1.home-heading {
margin-left: 0px;
}
}
/* YT Video Accessibility */
#white-label #connect-home-feat-img img.half-video__preview-image {
display: inline;
width: 100%;
height: 208px;
object-fit: cover;
opacity: 60%;
cursor: pointer;
transition: 0.1s;
transition-timing-function: ease;
}
iframe {
display: none;
}
.video-wrapper {
display: flex;
justify-content: center;
align-items: center;
background-color: rgba(2, 12, 39, 1);
}
.video-wrapper:hover #caa-connect-thumbnail {
opacity: 35% !important;
}
button.caa-connect-video__play-button {
position: absolute;
border: unset;
background-color: transparent;
z-index: 10;
}
svg.play.feature-cards__play-icon {
stroke: #fff;
}
</style>
<main role="main" id="main-box">
<div class="mobile-pad">
<!-- connect home banner section -->
<section class="two-col" id="connect-home-banner">
<div>
<img class="connect-img" alt="CAA Connect Car Mileage" src="~/media/insurance/images/caa-connect/Banner_Image_CAAConnect-Car-Mileage.png">
</div>
<div id="connect-home-banner-text">
<h1 class="home-heading" id="sr_content" tabindex="-1">Save with CAA Connect<sup class="caa-connect-rt">®</sup></h1>
<p>Get 5 to 15% off your auto insurance premiums when you use CAA Connect.</p>
</div>
</section>
<section class="two-col" id="connect-home-dashboard">
<div id="connect-home-dashboard-content">
<h2>CAA Connect Dashboard</h2>
<p>Once you've installed the device, you'll soon be able to view helpful data about your driving habits and more. From your personalized dashboard, you'll have access to your driving score, view your trips and even check your
vehicle's health. </p>
<p class="buttons" id="view-dashboard-btn"><a href="../My-Account/CAA-Connect" class="renew-btn conf-btn" data-gtm-cta-text="View my dashboard" data-gtm-cta-url="../My-Account/CAA-Connect"><span>View my dashboard</span></a>
</p>
</div>
<div class="video-right-wrapper">
<h2>CAA Connect Dashboard</h2>
<div id="connect-home-feat-img" style="background-image: none;">
<div class="video-wrapper">
<button type="button" class="caa-connect-video__play-button" aria-label="Click here to play the video.">
<svg class="play feature-cards__play-icon" xmlns="http://www.w3.org/2000/svg" width="44" height="44" viewBox="0 0 24 24">
<g fill="none" stroke-linecap="round" stroke-linejoin="round" stroke-miterlimit="10">
<circle cx="12" cy="12" r="11.5"></circle>
<polygon points="8.5,16.5 8.5,7.5 17.5,12"></polygon>
</g>
</svg>
</button>
<img id="caa-connect-thumbnail" src="~/media/insurance/images/caa-connect/why_choose_caa_connect.jpeg" class="half-video__preview-image"
alt="Cartoon sunset with clouds with the caption: 'drivers are eligible to receive up to a 15% discount'">
<iframe id="caa-connect-video" allow-scripts="" allow-same-origin="" width="100%" height="208" src="//www.youtube.com/embed/Gq9hj2UN4B4" title="Play 'Why Choose CAA Connect?' video" frameborder="0" allow="autoplay"
allowfullscreen=""></iframe>
</div>
</div>
<div class="video-button-wrapper">
<a class="video-link transcript" href="https://connectwithcaa.com/~/media/transcripts/insurance/transcript--why-choose-caa-connect.pdf" target="_blank" data-gtm-cta-text="Video Transcript" data-gtm-cta-url="https://connectwithcaa.com/~/media/transcripts/insurance/transcript--why-choose-caa-connect.pdf">Video Transcript</a>
<span class="divider">|</span>
<button data-desc-id="N2qKlzPlnYc" data-video-id="Gq9hj2UN4B4" id="desc" class="video-link described" type="button" onclick="toggleDescVideo(event);">Play Described Video</button>
</div>
</div>
</section>
<!-- connect home banner section end -->
<!-- download app section -->
<section id="download-app__section" class="download-app__container">
<h2>Download the App</h2>
<div class="connect-col-text">
<p>Get the CAA Connect App and have your driving details at your fingertips. Track your trips and driving score to be a safer driver and save!</p>
</div>
<!-- download cta section-->
<div class="downloads-cta__container">
<div class="connect-lp-sub-cta-col left">
<a href="https://play.google.com/store/apps/details?id=com.octousa.caa" target="_blank" data-gtm-cta-text="Download Android app from Google Play" data-gtm-cta-url="https://play.google.com/store/apps/details?id=com.octousa.caa"><img class="play" src="/~/media/membership-savings/images/CAA-app-page/google-play.png?la=en&hash=2638537A228E6EEAFA34A73FBBAD03EEC22B7793" width="116px" height="39px" alt="Download Android app from Google Play"></a>
</div>
<div class="connect-lp-sub-cta-col right">
<a href="https://itunes.apple.com/app/id1322067764?ls=1&mt=8" target="_blank"><img class="apple" src="/~/media/membership-savings/images/CAA-app-page/apple-app.png?la=en&hash=8413BDB9747203EC417E826F54E0E777AE38C636" width="133px" height="39px" alt="Download iOS app from app store"></a>
</div>
</div>
</section>
<!-- download cta section end -->
<!-- download app section -->
<section class="two-col" id="connect-home-savings">
<div id="renewal-img-container">
<img class="renewal-img" alt="Desktop and Mobile CAA Connect Dashboards" src="~/media/insurance/images/caa-connect/Desktop-Mobile Dashboard Image.png">
</div>
<div id="connect-home-savings-text">
<h2 class="home-heading">Discover How to Save with CAA Connect</h2>
<div id="enrollment-text">
<p>You start saving as soon as you enroll:</p>
<ul>
<li>Principal drivers save 5% right away</li>
<li>Save up to 15% after 1 year of good driving habits</li>
<li>Occasional young drivers (under 25yrs old) may qualify for a discount up to 50%<sup>1</sup></li>
</ul>
<br>
<p>Here is what it takes to maximize your discount:</p>
<ul>
<li>Drive less than 12,000 km per year</li>
<li>Avoid speeding</li>
<li>Avoid driving between 12:00 a.m. and 4:00 a.m.</li>
</ul>
<br>
<p>Savings are in addition to the other discounts CAA already offers.</p>
</div>
</div>
</section>
<!-- download app section end -->
<!-- accordion section -->
<section class="faq-container">
<h2>Have questions?</h2>
<div class="accordion-item">
<div class="accordion active" type="button">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="true" aria-controls="panel" role="tab">Are all vehicles compatible with CAA Connect? </button>
</div>
<div class="panel" style="opacity: 1; visibility: visible; max-height: 100%; padding: 15px 15px 23px 15px;">
<p>Not all makes and models are eligible to participate in the program as some vehicles are not compatible with the device. This includes, but is not limited to, electric vehicles, diesel vehicles with a model year of 2005 and
older and all vehicles older than 1997</p>
<p>Some vehicles may be deemed incompatible due to unforeseen circumstances after enrollment in the program.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">How do I enroll in CAA Connect? </button>
</div>
<div class="panel">
<p>You can enroll through a licensed CAA Insurance Agent by calling <a href="tel:1-888-307-6509">1-888-307-6509</a>, or visiting a local CAA Store. If you want an online quote before talking to us, please click
<a href="https://www.caainsurancecompany.ca/buy" target="_blank" data-gtm-cta-text="quote" data-gtm-cta-url="https://www.caainsurancecompany.ca/buy">here</a>.</p>
<p>If you are currently insured with CAA Insurance, call <a href="tel:1-877-222-1717">1-877-222-1717</a> for more information and to get a complimentary auto insurance policy review, or contact your local insurance Broker.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">What happens once I enroll? </button>
</div>
<div class="panel">
<p>You’ll receive a welcome package containing your CAA Connect Auto Insurance policy along with a copy of the Terms and Conditions.</p>
<p>In a separate package, you’ll receive your device along with simple installation instructions. The device should be easily plugged into your OBD-II port. You will need to install the device within 48 hours of the policy
effective date, or from the date of arrival, to avoid being removed from the CAA Connect program. For assistance you can call our technical support at <a href="tel:18442666320">1‑844‑266‑6320.</a></p>
<p>Once you’ve installed the device and completed your first trip, you can log on to the CAA Connect mobile App or
<a href="https://www.connectwithcaa.com/Login" data-gtm-cta-text="Log in" data-gtm-cta-url="https://www.connectwithcaa.com/Login">log in</a> to your online portal to begin viewing your driving habits and driving score.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Is there a cost to enroll? </button>
</div>
<div class="panel">
<p>Enrolling in CAA Connect is absolutely free. In fact, drivers will receive a 5% enrollment discount on their CAA Auto Insurance premium, which increases to a 50% enrollment discount for listed occasional operators that are
under age 25 on their policy.</p>
<p>After each policy year, drivers may be eligible to save up to 15% on their CAA Auto Insurance renewal based on their driving habits from the previous year.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Will my CAA Auto Insurance premiums go up on renewal as a result of the data captured? </button>
</div>
<div class="panel">
<p>No. Your rates will not be increased by enrolling in CAA Connect.</p>
<p>At renewal, the data collected would only be used to qualify you for additional discounts based on your safe driving habits and your ongoing enrollment. CAA Connect is about recognizing and rewarding drivers who consistently
demonstrate safe driving habits.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">How does a user view their potential savings and driving behaviours? </button>
</div>
<div class="panel">
<p>You will be able to access your data via our secure portal, www.connectwithcaa.com, or the CAA Connect App. Access to the data will be granted to you once you become a program participant. Data will appear on the portal
within 48 to 72 hours of your first journey.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">What is the driving score? </button>
</div>
<div class="panel">
<p>The driving score is a tool to help you monitor your driving behaviours and predict your potential renewal discount. The score is determined by using your driving data (annual mileage, driving speed, and the time of day of
the trip) to calculate a score out of 100. The higher you score, the more you save!</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Who do I call if I need technical support on the device? </button>
</div>
<div class="panel">
<p>For technical support regarding your device or the CAA Connect App, please call <a href="tel:18442666320">1-844-266-6320.</a></p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Can I opt out of CAA Connect at any time? </button>
</div>
<div class="panel">
<p>Yes, you can opt out at any time. If you purchased direct from CAA Insurance please contact <a href="tel:18883076509">1‑888‑307‑6509,</a> or if through a Broker, contact your Broker directly.</p>
<p>As a result of withdrawing from the program, the CAA Connect discount will be removed from your policy.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Does CAA Insurance share my data collected by this device? </button>
</div>
<div class="panel">
<p>CAA Insurance Company is committed to the protection of your personal information.</p>
<p>CAA Insurance’s privacy policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA). We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your
consent, except as otherwise set out in our privacy policy. To learn about CAA Insurance’s privacy policy
<a href="https://www.caainsurancecompany.com/privacy" target="_blank" data-gtm-cta-text="Privacy" data-gtm-cta-url="https://www.caainsurancecompany.com/privacy">click here</a>.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Why is the data being collected and is it secure? </button>
</div>
<div class="panel">
<p>The Data collected through the program is used by CAA to build up a profile on how, where and when your vehicle is driven and to determine if you are eligible for the additional discounts. The data will not be used to
increase your insurance rates.</p>
<p>CAA Insurance makes your personal driving data available to you through CAA’s online portal or our mobile app as a way for you to monitor and improve your driving behaviour.</p>
<p>CAA Connect collects the data necessary to determine whether drivers qualify for additional discounts based on demonstrating safe driving behaviours.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">What data is collected and how is it used? </button>
</div>
<div class="panel">
<p>For full details on data use of the device please refer to the CAA Connect Terms and Conditions or contact your CAA Insurance Agent or Broker.</p>
<p>The CAA Connect program uses the device to track driving habits in order to reward safe drivers with discounts.</p>
<p>The device also collects the following additional information:</p>
<p>Vehicle Identification Number (VIN)<br> If the device is connected or disconnected<br> Time and date<br> Vehicle location (GPS)<br> Vehicle diagnostic information<br> Vehicle speed<br> Accelerometer data</p>
<p>The data is routed through our appointed Service Provider and stored at CAA. The information is processed securely and in compliance with CAA’s privacy policy by both CAA and its Service Provider. CAA Insurance Company will
not disclose or transfer any of the data to other third parties except as outlined in the programs’ terms and conditions. For more details, please contact your CAA Insurance Agent. </p>
<p>You can access your data on the secure <a href="../My-Account/CAA-Connect" data-gtm-cta-text="CAA Connect App" data-gtm-cta-url="../My-Account/CAA-Connect">online portal</a> as well as the CAA Connect App.</p>
<p>CAA will not use the data to cancel or refuse an automobile insurance policy; to apply surcharges to your current or future automobile policy or for marketing purposes.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">How accurate is the data shown in the CAA Connect App or online portal? </button>
</div>
<div class="panel">
<p>The device uses an onboard GPS antenna and accelerometer to accurately measure the vehicle’s trip data. Data in the device is updated at the end of each trip. If you are parked underground or at a location without signal,
this could take a little longer and the data may come through next time the device accesses a clear signal. For more information on the data collected and how it’s used, refer to the program terms and conditions or contact
your CAA Insurance Agent or Broker.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">What if my trip history is wrong or unavailable? </button>
</div>
<div class="panel">
<p>If you believe the data showing in your CAA Connect App or online portal is incorrect or is unavailable, please contact our technical support team at <a href="tel:18442666320">1‑844‑266‑6320.</a></p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">If I have more than one vehicle, can they all go on this program? </button>
</div>
<div class="panel">
<p>Should more than one vehicle in the household be insured by CAA and you wish to participate in this program, each CAA-insured vehicle in the household must have a connected device.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Do I need a smartphone? </button>
</div>
<div class="panel">
<p>No. You can stay up-to-date on your driving habits with our CAA Connect online portal by logging in <a href="../My-Account/CAA-Connect" data-gtm-cta-text="CAA Connect" data-gtm-cta-url="../My-Account/CAA-Connect">here</a>.
</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">What happens if I change my car? </button>
</div>
<div class="panel">
<p>As with any insurance policy, if you change your vehicle just let us know as soon as possible. After notifying us of the change, your insurance Agent or Broker will instruct you to move your device to the replacement vehicle
or if a new device will be shipped for any additional vehicles acquired. We will provide you with updated policy documents confirming the change and updated invoices, if there was a premium change. If your new vehicle is not
compatible with the CAA Connect program, please contact us so we can update your policy accordingly.</p>
<p>There could be a premium change depending on the vehicle. An Agent or Broker can advise you of any changes in the premium as a result of the vehicle change.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">How do I know my device is working? </button>
</div>
<div class="panel">
<p>Your device will light up briefly upon successful installation and when transmitting information while the vehicle is in use. To complete the installation, you must turn on your vehicle in a location where there is clear
cellular reception or by completing a short trip so that it can communicate with the server. For example, if parked in an underground garage the installation will not be complete until you leave the parking garage. You should
be able to see the trips registering on your CAA Connect App or through the online portal, once you have taken at least one trip. If neither of these happen, please contact our technical support team at
<a href="tel:18442666320"> 1‑844‑266‑6320.</a></p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Does the device work in underground parking? </button>
</div>
<div class="panel">
<p>Similar to a cell phone or your satellite radio, the device can lose signal in areas with poor cellular reception, such as in an underground parking garage. If this happens, any data that hasn't been uploaded will stay on the
device until the next trip in an area with clear reception. Trip information prior to parking underground will not be available in your CAA Connect App or online portal until the device has successfully completed the upload to
our server.</p>
<p>In the event the vehicle remains in an area with low reception for an extended period, it may appear disconnected to our system and we will send out notifications to offer assistance and make sure something didn't go wrong.
</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Can I enroll in both CAA MyPace and CAA Connect at the same time? </button>
</div>
<div class="panel">
<p>CAA MyPace and CAA Connect cannot be combined. You may only select to be part of one program at a time per policy.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Can I remove my device? </button>
</div>
<div class="panel">
<p>The device must be plugged into the OBD-II port throughout the policy period to be eligible to remain enrolled in the CAA Connect program. However, the device can be removed if you are taking your vehicle in for service or
emission testing. Once the vehicle is returned to your possession you must verify that the device was reinstalled properly. Frequent removal of the device may jeopardize your participation in the program.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Does the device affect my vehicle at all? </button>
</div>
<div class="panel">
<p>When you first enroll in the CAA Connect program, our system checks that your vehicle is compatible with our CAA Connect device. The device does use a negligible amount of the vehicle's battery to draw power, but will
automatically enter sleep mode shortly after the ignition is turned off to prevent drainage. If you experience any other issues, please contact our technical support team at <a href="tel:18442666320">1‑844‑266‑6320.</a></p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">How do I install the CAA Connect App? </button>
</div>
<div class="panel">
<p>1. Determine the type of smartphone you have. Select the App Store for an iPhone or Google Play for an Android phone. Your selection will take you directly to the CAA Connect App download page. (You can also search by name,
"CAA Connect", in either the App Store or Google Play on your smartphone.)</p>
<p>2. Tap the "Get" button in the App Store or the "Install" button in Google Play to download.</p>
<p>3. Follow the instructions on the screen.</p>
<p>4. Once the download is complete, open the app.</p>
<p>5. On the app's welcome page, you can either tap "Learn More" or "Get Started."</p>
<p>6. Tap "Get Started" to log into your account or to create an account if you don't have one.</p>
<p>7. Once logged in, you will be asked to add your insurance policy number if you haven't linked your account to CAA Connect.</p>
<p>8. Key in the policy number.</p>
<p>9. You're ready to go!</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">Do I need an email address? </button>
</div>
<div class="panel">
<p>Providing an email address is recommended for program notifications, but it is not mandatory to provide an email for enrollment into the CAA Connect program.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">What if I update my email address? </button>
</div>
<div class="panel">
<p>Tell us if your email address has changed to keep your records up to date. That way we can keep you informed on your usage and payments.</p>
</div>
</div>
<div class="accordion-item">
<div class="accordion">
<svg aria-hidden="true" class="plus" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20">
<rect x="9" class="st0" width="2" height="20"></rect>
<rect x="9" transform="rotate(90 10 10)" class="st0" width="2" height="20"></rect>
</svg>
<button type="button" aria-expanded="false" aria-controls="panel" role="tab">What information does the CAA Connect App provide? </button>
</div>
<div class="panel">
<p>After you log into the CAA Connect App, you will see your Dashboard which provides you with an overview of your driving score and projected discount, vehicle description, your recent trips, events and full trip histories. The
menu on the top left provides you with links to view important notifications, event history, your device alert(s), curfew and geofencing app settings and information about CAA Connect.</p>
</div>
</div>
</section>
<!-- accordion section end -->
</div>
</main>
<script nonce="">
var acc = document.getElementsByClassName("accordion");
var i;
var header = document.getElementById("header");
header.setAttribute("role", "banner");
for (i = 0; i < acc.length; i++) {
acc[i].addEventListener("click", function() {
if (this.innerText) {
window.dataLayer.push({
'event': 'accordion',
'accordionTitle': this.innerText
});
}
this.classList.toggle("active");
var panel = this.nextElementSibling;
var question = this.children[1];
if (panel.style.opacity === "1") {
panel.style.opacity = "0";
panel.style.visibility = "hidden";
panel.style.maxHeight = "0";
panel.style.padding = "0";
question.setAttribute("aria-expanded", "false");
} else {
panel.style.opacity = "1";
panel.style.visibility = "visible";
panel.style.maxHeight = "100%";
panel.style.padding = "15px 15px 23px 15px";
question.setAttribute("aria-expanded", "true");
}
});
}
const thumbnail = document.getElementById('caa-connect-thumbnail');
const iframeVideo = document.getElementById('caa-connect-video');
const playIframeVideo = document.querySelector('.caa-connect-video__play-button');
playIframeVideo.addEventListener('click', playVideo);
function playVideo() {
thumbnail.style.display = "none";
playIframeVideo.style.display = "none";
iframeVideo.style.display = "block";
iframeVideo.src += "&autoplay=1&loop=1&mute=1&rel=0&wmode=transparent";
}
</script>
<!--script type="text/javascript" src="~/includes/js/MainBody.js" nonce="og8BJk82tqHIg3kt7CR49u8sadgpoj7DxACQnYGRxyA="></!--script-->
<p class="small">
</p>
<footer role="footer"><br>
<h2 class="sr-only">Site Footer</h2><br>
<div class="footer__links-container footer__logo-only tofb171-vp-b--2">
<a class="footer__link" href="/About-Us/Website-Accessibility" style="margin-right: 10px">Website Accessibility</a><a class="footer__link" href="https://www.caainsurancecompany.ca/caa-accessibility">CAA Accessibility Plan</a></div>
<br>
<div class="separator separator--standard separator--dark tofb171-vp-b--2">
<hr>
</div><br>
<p class="footertext mobile-pad"><sup>1</sup>Certain conditions, limitations and underwriting guidelines apply. Not all products are available in all provinces. Discounts may vary by province.</p><br>
<p class="footertext mobile-pad">CAA Insurance Company respects the privacy of its customers in accordance to its Privacy Policy. A copy of this policy can be obtained at
<a href="https://www.caainsurancecompany.com/privacy" target="_blank">https://www.caainsurancecompany.com/privacy</a><br><br></p><br>
<p class="footertext mobile-pad">© 2023 CAA Insurance Company.</p>
<p class="footertext mobile-pad final">®/™ CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association.</p><br>
</footer>
<p></p>
</div>
<div class="flow">
</div>
</div>
</div>
<div id="btmfooterarea">
<script type="text/javascript" nonce="">
unblockUI();
</script>
<p class="footertext"> © <span id="dateHolder">2020</span> CAA Insurance Company.<br> ®/™ CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association.</p>
</div>
</div>
</div>
</form>Text Content
* * Login * Create an Account * My Account Skip to Main Content * Login * Create an Account SAVE WITH CAA CONNECT® Get 5 to 15% off your auto insurance premiums when you use CAA Connect. CAA CONNECT DASHBOARD Once you've installed the device, you'll soon be able to view helpful data about your driving habits and more. From your personalized dashboard, you'll have access to your driving score, view your trips and even check your vehicle's health. View my dashboard CAA CONNECT DASHBOARD Video Transcript | Play Described Video DOWNLOAD THE APP Get the CAA Connect App and have your driving details at your fingertips. Track your trips and driving score to be a safer driver and save! DISCOVER HOW TO SAVE WITH CAA CONNECT You start saving as soon as you enroll: * Principal drivers save 5% right away * Save up to 15% after 1 year of good driving habits * Occasional young drivers (under 25yrs old) may qualify for a discount up to 50%1 Here is what it takes to maximize your discount: * Drive less than 12,000 km per year * Avoid speeding * Avoid driving between 12:00 a.m. and 4:00 a.m. Savings are in addition to the other discounts CAA already offers. HAVE QUESTIONS? Are all vehicles compatible with CAA Connect? Not all makes and models are eligible to participate in the program as some vehicles are not compatible with the device. This includes, but is not limited to, electric vehicles, diesel vehicles with a model year of 2005 and older and all vehicles older than 1997 Some vehicles may be deemed incompatible due to unforeseen circumstances after enrollment in the program. How do I enroll in CAA Connect? You can enroll through a licensed CAA Insurance Agent by calling 1-888-307-6509, or visiting a local CAA Store. If you want an online quote before talking to us, please click here. If you are currently insured with CAA Insurance, call 1-877-222-1717 for more information and to get a complimentary auto insurance policy review, or contact your local insurance Broker. What happens once I enroll? You’ll receive a welcome package containing your CAA Connect Auto Insurance policy along with a copy of the Terms and Conditions. In a separate package, you’ll receive your device along with simple installation instructions. The device should be easily plugged into your OBD-II port. You will need to install the device within 48 hours of the policy effective date, or from the date of arrival, to avoid being removed from the CAA Connect program. For assistance you can call our technical support at 1‑844‑266‑6320. Once you’ve installed the device and completed your first trip, you can log on to the CAA Connect mobile App or log in to your online portal to begin viewing your driving habits and driving score. Is there a cost to enroll? Enrolling in CAA Connect is absolutely free. In fact, drivers will receive a 5% enrollment discount on their CAA Auto Insurance premium, which increases to a 50% enrollment discount for listed occasional operators that are under age 25 on their policy. After each policy year, drivers may be eligible to save up to 15% on their CAA Auto Insurance renewal based on their driving habits from the previous year. Will my CAA Auto Insurance premiums go up on renewal as a result of the data captured? No. Your rates will not be increased by enrolling in CAA Connect. At renewal, the data collected would only be used to qualify you for additional discounts based on your safe driving habits and your ongoing enrollment. CAA Connect is about recognizing and rewarding drivers who consistently demonstrate safe driving habits. How does a user view their potential savings and driving behaviours? You will be able to access your data via our secure portal, www.connectwithcaa.com, or the CAA Connect App. Access to the data will be granted to you once you become a program participant. Data will appear on the portal within 48 to 72 hours of your first journey. What is the driving score? The driving score is a tool to help you monitor your driving behaviours and predict your potential renewal discount. The score is determined by using your driving data (annual mileage, driving speed, and the time of day of the trip) to calculate a score out of 100. The higher you score, the more you save! Who do I call if I need technical support on the device? For technical support regarding your device or the CAA Connect App, please call 1-844-266-6320. Can I opt out of CAA Connect at any time? Yes, you can opt out at any time. If you purchased direct from CAA Insurance please contact 1‑888‑307‑6509, or if through a Broker, contact your Broker directly. As a result of withdrawing from the program, the CAA Connect discount will be removed from your policy. Does CAA Insurance share my data collected by this device? CAA Insurance Company is committed to the protection of your personal information. CAA Insurance’s privacy policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA). We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out in our privacy policy. To learn about CAA Insurance’s privacy policy click here. Why is the data being collected and is it secure? The Data collected through the program is used by CAA to build up a profile on how, where and when your vehicle is driven and to determine if you are eligible for the additional discounts. The data will not be used to increase your insurance rates. CAA Insurance makes your personal driving data available to you through CAA’s online portal or our mobile app as a way for you to monitor and improve your driving behaviour. CAA Connect collects the data necessary to determine whether drivers qualify for additional discounts based on demonstrating safe driving behaviours. What data is collected and how is it used? For full details on data use of the device please refer to the CAA Connect Terms and Conditions or contact your CAA Insurance Agent or Broker. The CAA Connect program uses the device to track driving habits in order to reward safe drivers with discounts. The device also collects the following additional information: Vehicle Identification Number (VIN) If the device is connected or disconnected Time and date Vehicle location (GPS) Vehicle diagnostic information Vehicle speed Accelerometer data The data is routed through our appointed Service Provider and stored at CAA. The information is processed securely and in compliance with CAA’s privacy policy by both CAA and its Service Provider. CAA Insurance Company will not disclose or transfer any of the data to other third parties except as outlined in the programs’ terms and conditions. For more details, please contact your CAA Insurance Agent. You can access your data on the secure online portal as well as the CAA Connect App. CAA will not use the data to cancel or refuse an automobile insurance policy; to apply surcharges to your current or future automobile policy or for marketing purposes. How accurate is the data shown in the CAA Connect App or online portal? The device uses an onboard GPS antenna and accelerometer to accurately measure the vehicle’s trip data. Data in the device is updated at the end of each trip. If you are parked underground or at a location without signal, this could take a little longer and the data may come through next time the device accesses a clear signal. For more information on the data collected and how it’s used, refer to the program terms and conditions or contact your CAA Insurance Agent or Broker. What if my trip history is wrong or unavailable? If you believe the data showing in your CAA Connect App or online portal is incorrect or is unavailable, please contact our technical support team at 1‑844‑266‑6320. If I have more than one vehicle, can they all go on this program? Should more than one vehicle in the household be insured by CAA and you wish to participate in this program, each CAA-insured vehicle in the household must have a connected device. Do I need a smartphone? No. You can stay up-to-date on your driving habits with our CAA Connect online portal by logging in here. What happens if I change my car? As with any insurance policy, if you change your vehicle just let us know as soon as possible. After notifying us of the change, your insurance Agent or Broker will instruct you to move your device to the replacement vehicle or if a new device will be shipped for any additional vehicles acquired. We will provide you with updated policy documents confirming the change and updated invoices, if there was a premium change. If your new vehicle is not compatible with the CAA Connect program, please contact us so we can update your policy accordingly. There could be a premium change depending on the vehicle. An Agent or Broker can advise you of any changes in the premium as a result of the vehicle change. How do I know my device is working? Your device will light up briefly upon successful installation and when transmitting information while the vehicle is in use. To complete the installation, you must turn on your vehicle in a location where there is clear cellular reception or by completing a short trip so that it can communicate with the server. For example, if parked in an underground garage the installation will not be complete until you leave the parking garage. You should be able to see the trips registering on your CAA Connect App or through the online portal, once you have taken at least one trip. If neither of these happen, please contact our technical support team at 1‑844‑266‑6320. Does the device work in underground parking? Similar to a cell phone or your satellite radio, the device can lose signal in areas with poor cellular reception, such as in an underground parking garage. If this happens, any data that hasn't been uploaded will stay on the device until the next trip in an area with clear reception. Trip information prior to parking underground will not be available in your CAA Connect App or online portal until the device has successfully completed the upload to our server. In the event the vehicle remains in an area with low reception for an extended period, it may appear disconnected to our system and we will send out notifications to offer assistance and make sure something didn't go wrong. Can I enroll in both CAA MyPace and CAA Connect at the same time? CAA MyPace and CAA Connect cannot be combined. You may only select to be part of one program at a time per policy. Can I remove my device? The device must be plugged into the OBD-II port throughout the policy period to be eligible to remain enrolled in the CAA Connect program. However, the device can be removed if you are taking your vehicle in for service or emission testing. Once the vehicle is returned to your possession you must verify that the device was reinstalled properly. Frequent removal of the device may jeopardize your participation in the program. Does the device affect my vehicle at all? When you first enroll in the CAA Connect program, our system checks that your vehicle is compatible with our CAA Connect device. The device does use a negligible amount of the vehicle's battery to draw power, but will automatically enter sleep mode shortly after the ignition is turned off to prevent drainage. If you experience any other issues, please contact our technical support team at 1‑844‑266‑6320. How do I install the CAA Connect App? 1. Determine the type of smartphone you have. Select the App Store for an iPhone or Google Play for an Android phone. Your selection will take you directly to the CAA Connect App download page. (You can also search by name, "CAA Connect", in either the App Store or Google Play on your smartphone.) 2. Tap the "Get" button in the App Store or the "Install" button in Google Play to download. 3. Follow the instructions on the screen. 4. Once the download is complete, open the app. 5. On the app's welcome page, you can either tap "Learn More" or "Get Started." 6. Tap "Get Started" to log into your account or to create an account if you don't have one. 7. Once logged in, you will be asked to add your insurance policy number if you haven't linked your account to CAA Connect. 8. Key in the policy number. 9. You're ready to go! Do I need an email address? Providing an email address is recommended for program notifications, but it is not mandatory to provide an email for enrollment into the CAA Connect program. What if I update my email address? Tell us if your email address has changed to keep your records up to date. That way we can keep you informed on your usage and payments. What information does the CAA Connect App provide? After you log into the CAA Connect App, you will see your Dashboard which provides you with an overview of your driving score and projected discount, vehicle description, your recent trips, events and full trip histories. The menu on the top left provides you with links to view important notifications, event history, your device alert(s), curfew and geofencing app settings and information about CAA Connect. SITE FOOTER Website AccessibilityCAA Accessibility Plan -------------------------------------------------------------------------------- 1Certain conditions, limitations and underwriting guidelines apply. Not all products are available in all provinces. Discounts may vary by province. CAA Insurance Company respects the privacy of its customers in accordance to its Privacy Policy. A copy of this policy can be obtained at https://www.caainsurancecompany.com/privacy © 2023 CAA Insurance Company. ®/™ CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association. © 2020 CAA Insurance Company. ®/™ CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association.