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Submitted URL: https://www.emailtelus.com/
Effective URL: https://www.telus.com/en
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Effective URL: https://www.telus.com/en
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Text DONATE to 41010 to give $20 to Türkiye-Syria earthquake aid.
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* It’s time to spring into savingsFresh savings on phones, plans, TV and
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* Get a FREE 55” TVA $749.99 value, by bundling Optik TV & PureFibre
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introductory offer.
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available on Optik TV.
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* Save $30 on any SmartWear deviceProtection everywhere you go with 24/7
access to emergency responders – all from stylish jewelry, charms and
keychains.
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introductory offer.
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Text DONATE to 41010 to give $20 to Türkiye-Syria earthquake aid.
Save the $50 connection fee when you shop Mobility online.1 Plus get fast, free
shipping.
* OPTIK TV WITH NETFLIX
GET NETFLIX AND LIVE TV FROM $38/MO.2 WHEN BUNDLED WITH INTERNET
Bundle with PureFibre Internet and easily access your favourite entertainment
with live TV and Netflix3 together in one place.
Order online and save $504
View deal
View deal
* Special offer
GET 9X FASTER UPLOAD SPEEDS FOR ONLY $89/MO.5
You deserve better internet. And you can get it with PureFibre® Gigabit –
only TELUS offers 100% fibre direct to your home.
View deal
View deal
* INTERNET AND TV DEAL
GET A FREE $400 VISA GIFT CARD
Get a FREE $400 TELUS Visa gift card when you sign up for Optik TV and
PureFibre Internet for 2 years.6
Get this deal
Get this deal
* EMPOWERING LIFE-CHANGING SUPPORT THROUGH TECHNOLOGY
With funding from TELUS Friendly Future Foundation, youth like Olivia have
been able to maximize their independence and create more meaningful
connections.
Read story
Read story
Netflix and live TV from $38/mo.
Get 100% fibre direct to your home
Get a FREE $400 Visa gift card
Our purpose
Limited time Winter sale
SAVE A COOL $840 WITH PUREFIBRE® INTERNET 300 NOW FROM $75/MO.7
Forget the winter blues with Canada’s most reliable internet technology8 and
total savings of $840 with code WINTER at cart.
View deal
STREAM+ OFFER
GET STREAM+ FOR AS LOW AS $20 PER MONTH
Add Stream+ while activating or renewing any Unlimited 5G+ or CAN-US plan.9
Discover Canada’s first Netflix Premium, Apple TV+, discovery+ and TELUS TV+
bundle.
See plans
Gift with purchase
GET A FREE 55” SAMSUNG 4K TV
Valued at $749.99, you can get one when you bundle Optik TV & PureFibre Internet
for 2 years.10
View deal
Gift with purchase
GET A FREE 55” SAMSUNG 4K TV
Valued at $749.99, you can get one when you bundle Optik TV & PureFibre Internet
for 2 years.10
View deal
Internet Plans
ALL PUREFIBRE® PLANS INCLUDE:
* 100% PureFibre connection direct to your home11
* Canada’s most reliable internet technology11
* Named Canada’s fastest major internet provider three years in a row by
PCMag12
* With Wi-Fi 6 hardware for the fastest Wi-Fi in your home13
Most popular
PUREFIBRE GIGABIT INTERNET
Get 9x faster upload speeds than the competition for crystal-clear video calls.
* Up to 940 Mbps download and upload speeds14
* Ideal for up to 25 device for surfing, streaming or gaming
* Unlimited home internet data for 24 months5
On a 2 year term15
$
89
/mo.
Get this deal
View all plans
EVERYTHING YOU NEED IS IN THE MY TELUS APP
Manage your services anywhere, anytime. Pay your bill, check your usage, change
your plan, stay on top of your account and more with the My TELUS app.
Text "app" to 54555 to download.
Standard message rates may apply.
Need more information?
We are here to help. Get support with your TELUS device or service, account and
more with our online help centre. Plus, TELUS Assist is available 24/7.
Support
Find answers and support for frequently asked questions.
Contact us
Message us via chat or give us a call.
Visit our stores
Search for a location near you and drop by in person.
SUSTAINABILITY
TRADE IN YOUR DEVICE AND WE’LL REFURBISH IT TO CONNECT CANADIANS IN NEED, OR
RECYCLE IT WITH TELUS AND KEEP IT OUT OF LANDFILLS.
How you can help
SOCIAL IMPACT
INTRODUCING TELUS CRITTER COMFORTS. IT’S LIKE THE FIREPLACE CHANNEL, BUT
FEATURING OUR BELOVED CRITTERS. FOR EVERY VIEW, WE’LL DONATE $1 TO ANIMAL
CHARITIES.16
Watch the video 15min 5s
SHOP OUR PRODUCTS AND SERVICES
Mobility
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Deals
VIEW TERMS AND CONDITIONS
1. The $50 savings is a waiving of our $50 connection fee. Offer applicable
online only on Mobility orders for smartphones, connected devices (ie.
tablets, smartwatches) and Bring Your Own Device plans. Offer applicable to
Mobility consumer accounts only. Offer not applicable to Business,
Corporate or EPP account types.
2. Offer subject to change without notice. Available to residential customers
who have not subscribed to Optik TV in the past 90 days. For customers
signing up on a 24 month term, the Optik TV rate plan price is guaranteed
to remain the same for the duration of the 24 month term. Prices of
features and add-ons such as a la carte TV channels/theme packs and premium
TV content are not guaranteed during the 24 month term and subject to
change anytime. Cannot be combined with other promotional offers. Offer
includes Optik TV Core + Premium From month 1-24, a $10/mo discount applies
to TELUS Optik TV ($240 savings over two years). Regular price is currently
$48/mo. All prices do not include applicable taxes. Minimum system
requirements apply. TELUS reserves the right to modify channel lineups and
packaging without notice. HDTV input equipped-television required to watch
HD. Eligibility for TV plans may vary by customer address. Final
eligibility for the services will be determined by a TELUS representative.
Downgrading to Basics after accepting a promotional offer will trigger the
cancellation fees. A cancellation fee applies to the early termination of
your Optik TV service agreement, which will be the sum of $360, declining
by $15 for every month of Optik TV service and reducing to $0 at the end of
your 2 year term, plus applicable taxes. Rental equipment must be returned
in good condition upon cancellation of service, otherwise the replacement
cost will be charged to the account.
3. Netflix Standard plan ($16.49/mo value) is included at no extra cost with
select TELUS Optik TV packages. Netflix Premium plan ($20.99/mo value) is
available for an additional $4/mo charge with select TELUS Optik TV
packages. Netflix existing account or new account activation required. This
offer, Netflix plans and pricing subject to change.
4. Offer subject to change without notice. Available to residential customers
who have not subscribed to Optik TV in the past 90 days. $50 bill credit,
only available to online orders of Optik TV on a 2-year term. Available to
residential customers who have not subscribed to TELUS TV in the past 90
days. Offer subject to change without notice. Bill credit will be applied
upon order completion and will appear on your first bill after activation.
Bill credits are non-transferable, can only be applied to pay for services
charges, and carry no cash value after deactivating your services.If
service is canceled within 90 days, any credits will be reversed and the
amount will be charged to you in addition to any applicable cancellation
fees. Credit provided is discretionary and includes applicable taxes (based
on the taxes levied in the province of supply) therefore the value
displayed on your bill is the value before tax. For example, a $10
discretionary credit towards Internet service offered in BC includes $0.62
PST and $0.45 GST, meaning the credit value displayed will be $8.93. The
$0.62 PST and $0.45 are captured as reductions in the amount of tax charged
on your balance owing.
5. Available to TELUS Mobility customers who purchase qualifying TELUS Home
Services product(s). A $10/month discount will be applied to the Home
Services bill for 24 months (or as long as the eligibility requirements are
met). Eligible Home Services products include TELUS Home Internet 15 and
higher, Optik TV, Home Phone or combination thereof. Offers subject to
change without notice. Available to residential customers who have not
subscribed to TELUS Internet in the past 90 days. For customers signing up
on a 24 months term, the Internet rate plan price is guaranteed to remain
the same for the duration of the 24 month term. Prices of features and
add-ons such as unlimited internet data, are not guaranteed during the 24
month term and subject to change anytime. Offer includes Gigabit Internet.
From month 1–24, a $36/mo discount applies. Regular price, currently
$135/mo, applies after the 24-month term. All prices do not include
applicable taxes. $0 unlimited internet data offer is only available to
customers signing up on a 2 year internet service agreement. Regular
pricing for Unlimited Internet Data add-on applies at month 25, regular
price is currently $20 per month and is subject to change without notice.
Minimum system requirements apply. Final eligibility for the services will
be determined by a TELUS representative. A cancellation fee applies to the
early termination of your internet service agreement, which will be the sum
of $360, declining by $15 for every month of Internet service and reducing
to $0 at the end of your 2 year term. Rental equipment must be returned in
good condition upon cancellation of service, otherwise the replacement cost
will be charged to the account. Maximum speeds require optimal network
conditions on a wired connection. Internet access speeds may vary depending
on location, usage within the home network, Internet traffic, applicable
network management or server configurations. Concurrent data streams,
including combinations of uploads and downloads, may be required to access
maximum speeds. Maximum speeds may not be achievable using a single device.
6. Available to TELUS Mobility customers who purchase qualifying TELUS Home
Services product(s). A $10/mo. discount will be applied to the Home
Services bill for 24 months (or as long as the eligibility requirements are
met). Offer subject to change without notice, while quantities last and
cannot by combined with promotional prices. All prices do not include
applicable taxes. $0 Unlimited data offer is only available to customers
signing up on a 2 year internet service agreement. Regular pricing
(currently $20 for Unlimited Data add-on) applies at month 25. Minimum
system requirements apply. TELUS reserves the right to modify channel
lineups and packaging, and regular pricing, without notice. 4K HDR
television required to watch 4K HDR. Optik 4K PVR and Internet 50 or above
required to watch 4K HDR on Optik. Subscription to corresponding channels
required; not available with all channels. Final eligibility for the
services will be determined by a TELUS representative. The Essentials is
required for all Optik TV subscriptions. Offer includes Optik TV Essentials
and Internet 75. Regular price of Optik TV is currently $40/mo. and
Internet 75 is currently $105/mo. If service is cancelled within 90 days,
any credits will be reversed and the amount will be charged to you in
addition to any applicable cancellation fees. Card is issued by Peoples
Trust Company pursuant to license by Visa Int. Trademark of Visa
International Service Association and used under license by Peoples Trust
Company. No cash access or recurring payments. Card valid for up to 12
months; unused funds will forfeit after the valid thru date. Card terms and
conditions apply. Cards will be shipped 30 days after the installation of
internet service. A cancellation fee applies to the early termination of
your internet and Optik TV service agreement, which will be the sum of
$720, declining by $30 for every month of Internet and Optik TV service and
reducing to $0 at the end of your 2 year term. If you cancel a single
service (Optik TV or Internet), the service cancellation fee is $360
declining by $15 per month and reducing to $0 at the end of your commitment
term. Rental equipment must be returned in good condition upon cancellation
of service, otherwise the replacement cost will be charged to the account.
Additional cancellation fees will be charged on the promotional gift
received which will be the sum of $400, declining by $16.66 for every month
of Internet service and reducing to $0 at the end of your commitment
period. If all services are cancelled early, total fee will be $1120 ($720
for service cancellation plus $400 for Visa pre-paid card cancellation)
declining by $46.66 per month and reducing to $0 by the end of your
commitment term. Applicable taxes not included.
7. Available to TELUS or Koodo Mobility post-paid customers who subscribe to
TELUS home Internet 15 or faster plans. A $10/month discount will be
applied to the Home Services bill for 24 months (or as long as the
eligibility requirements are met). Offers subject to change without notice.
Available to residential customers who have not subscribed to TELUS
Internet in the past 90 days. For customers signing up on a 24 months term,
the Internet rate plan price is guaranteed to remain the same for the
duration of the 24 month term. Prices of features and add-ons such as
unlimited internet data, are not guaranteed during the 24 month term and
subject to change anytime. Offer includes internet 300. From month 1–24, a
$45/mo discount applies with the use of promo code “WINTER”. Regular price,
currently $120/mo, applies after the 24-month term. All prices do not
include applicable taxes. $0 unlimited data offer is only available to
customers signing up on a 2 year internet service agreement. Regular
pricing for Unlimited Data add-on applies at month 25, regular price is
currently $20 per month and is subject to change without notice. Minimum
system requirements apply. Final eligibility for the services will be
determined by a TELUS representative. A cancellation fee applies to the
early termination of your internet service agreement, which will be the sum
of $360, declining by $15 for every month of Internet service and reducing
to $0 at the end of your 2 year term. Rental equipment must be returned in
good condition upon cancellation of service, otherwise the replacement cost
will be charged to the account. Internet access speeds may vary depending
on location, usage within the home network, Internet traffic, applicable
network management or server configurations. Concurrent data streams,
including combinations of uploads and downloads, may be required to access
maximum speeds. Maximum speeds may not be achievable using a single device.
8. Not available in all areas. Traditional copper wire or copper wire hybrid
networks are subject to capacity constraints and environmental stresses
that do not affect TELUS fibre optic technology, which is based on light
signals. Individual results may vary depending on location, usage within
the home network, Internet traffic, applicable network management or server
configurations. For a description of TELUS’ network management practices
please see
telus.com/networkmanagement
.
9. Offer current as of February 8th, 2023. Offer of Stream+ for $5/month plus
tax only available to customers who activate or renew on any in market 5G+
or 5G+ CAN-US plan. Discounted price for Stream+ only valid for 12 months,
or as long as the customer meets the eligibility requirements. In-market
price for Stream+ applies at month 25. In-market price is subject to
change. Offer will be removed if the customer rate plan changes to a lower
value plan. Offer not stackable with other Stream+ offers. TELUS reserves
the right to remove or amend the offer at any time.
10. Offer subject to change without notice, while quantities last and cannot be
combined with promotional prices. Available to residential customers who
have not subscribed to Internet and Optik TV in the past 90 days. For
customers signing up on a 24 month term, the Internet and Optik TV rate
plan price is guaranteed to remain the same for the duration of the 24
month term. Prices of features and add-ons such as unlimited internet data,
a la carte TV channels/theme packs and premium TV content are not
guaranteed during the 24 month term and subject to change anytime. Offer
includes Optik TV Essentials and Internet 75 for a regular price of
$145/mo. All prices do not include applicable taxes. $0 Unlimited data
offer is only available to customers signing up on a 2 year internet
service agreement. Regular pricing (currently $20 for Unlimited Data
add-on) applies at month 25. Minimum system requirements apply. TELUS
reserves the right to modify channel lineups and packaging, and regular
pricing, without notice. 4K HDR television required to watch 4K HDR. Optik
4K PVR and Internet 50 or above required to watch 4K HDR on Optik.
Subscription to corresponding channels required; not available with all
channels Subscription to corresponding channels required not available with
all channels. Final eligibility for the services will be determined by a
TELUS representative. The Essentials is required for all Optik TV
subscriptions. If service is cancelled within 90 days, any credits will be
reversed and the amount will be charged to you in addition to any
applicable cancellation fees. A cancellation fee applies to the early
termination of your internet and Optik TV service agreement, which will be
the sum of $720, declining by $30, for every month of Internet and Optik TV
service and reducing to $0 at the end of your commitment term. If you
cancel a single service (Optik TV or Internet), the service cancellation
fee is $360 declining by $15 per month and reducing to $0 at the end of
your commitment term. Additional cancellation fees will be charged on the
promotional gift received which will be the sum of $749.99, declining by
$31.25 for every month of Internet service and reducing to $0 at the end of
your commitment period. If all services are cancelled early, total fee will
be $1,469.99 declining by $61.25 per month and reducing to $0 by the end of
your commitment term. Rental equipment must be returned in good condition
upon cancellation of service, otherwise the replacement cost will be
charged to the account. Samsung 55TU7000 TV has a retail value of $749.99,
based on the manufacturer’s suggested retail price.
11. Traditional copper wire or copper wire hybrid networks are subject to
capacity constraints and environmental stresses that do not affect TELUS
fibre optic technology, which is based on light signals. Not available in
all areas.
12. Based on a national average of the PCMag Speed Index that compares major
Canadian ISPs using 281,952 tests conducted between June 1, 2021 and June
7, 2022. Reproduced with permission. © 2022 Ziff Davis, LLC. All Rights
Reserved. A trademark of Ziff Davis, LLC. Used under license.
13. Based on third party testing that compared the upload and download
throughput speeds of TELUS and its major competitor’s Wi-Fi 6 devices.
Benefits of Wi-Fi 6 are only experienced on Wi-Fi 6 enabled devices. For
more information on Wi-Fi 6 capabilities visit
telus.com/WiFi
.
14. Individual results may vary depending on the construction materials of your
home, location and configuration of your Wi-Fi modem, location and
capabilities of Wi-Fi devices, number of nearby Wi-Fi networks, number of
active Wi-Fi devices or other factors.
15. Offers subject to change without notice. Available to residential customers
who have not subscribed to TELUS Internet in the past 90 days. For
customers signing up on a 24 months term, the Internet rate plan price is
guaranteed to remain the same for the duration of the 24 month term. Prices
of features and add-ons such as unlimited internet data, are not guaranteed
during the 24 month term and subject to change anytime. Offer includes
TELUS PureFibre Gigabit internet. From month 1–24, a $36/mo discount
applies. Regular price, currently $135/mo, applies after the 24-month term.
All prices do not include applicable taxes. $0 unlimited data offer is only
available to customers signing up on a 2 year internet service agreement.
Regular pricing for Unlimited Data add-on applies at month 25, regular
price is currently $20 per month and is subject to change without notice.
Minimum system requirements apply. Final eligibility for the services will
be determined by a TELUS representative. A cancellation fee applies to the
early termination of your internet service agreement, which will be the sum
of $360, declining by $15 for every month of Internet service and reducing
to $0 at the end of your 2 year term. Rental equipment must be returned in
good condition upon cancellation of service, otherwise the replacement cost
will be charged to the account. Maximum speeds require optimal network
conditions on a wired connection. Internet access speeds may vary depending
on location, usage within the home network, Internet traffic, applicable
network management or server configurations. Concurrent data streams,
including combinations of uploads and downloads, may be required to access
maximum speeds. Maximum speeds may not be achievable using a single device.
16. Up to $100,000
TERMS AND CONDITIONS
MY TELUS IS THE BEST WAY TO MANAGE YOUR ACCOUNT.
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The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT
The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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COMPANY
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion
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HELP
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Student Offers
Desktop sharing
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LEGAL
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
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OTHER TELUS PROPERTIES
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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