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Take this quiz to find out * Rey and Rey: Automation and the future of automotive retail * Siemens: The impact of vehicle electrification and connectivity on electrical system design * Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing * Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration * Text2Drive: Digital retailing meets the service department * Trimble: The future of autonomous vehicles speeds ahead * Truist: Capitalize on the changing structure of auto retailing * Truist: Prepare now for the next era of automotive retailing * Urban Science: Promoting dealer-consumer alignment across continued industry evolution * Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom * Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development * Wipro: How to address safety and security for software-defined vehicles * Wipro: How today’s tech decisions drive tomorrow’s sales * Wipro: Software Helps Address the Affordability Challenge * Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem * Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology * Notarize: What to expect for the future of auto sales * Seagate: Unlocking value from connected-car data * Amazon Web Services: AI-powered supply chain decision-making * Epic Games: Five ways in-car designs will change in the next five years * Haig Partners: How are dealerships being valued today? * Haig Partners: Dealership consolidation trends * Haig Partners: Dealership valuation trends * Haig Partners: Dealership succession planning * Ally: Navigating the future of automotive retailing * Google: How a century-old brand is transforming the auto industry * Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction? * Solera | DealerSocket: Four real-time integrations that can save your dealership time * Solera | DealerSocket: Time for a new pre-owned pricing tactic * Kerrigan Advisors: Blue Sky Update Q4 2021 * Qualcomm: Trading multi-year design cycles for on-demand features and experiences * Twitter: EV adoption is happening...in an unexpected place Skip to main content Sister Publication Links * Automotive News Canada * Automotive News Europe * Automotive News China * Automobilwoche Subscribe * Sign Up Free * login * Subscribe * NEWS * Dealers * Automakers & Suppliers * News by Brand * Cars & Concepts * Final Assembly * China * Mobility Report * DE&I At Work * Special Reports * Digital Edition Archive * This Week's Issue Access F&I Fixed Ops Journal Marketing Used Cars Retail Technology Sales Best Practices Dealership Buy/Sell * Done Deals NADA NADA Show Automakers Manufacturing Suppliers Regulations & Safety Executives Talk From The Top Leading Women Network Guide to Economic Development PACE Awards Management Briefing Seminars World Congress Aston Martin BMW * Mini * Rolls-Royce Daimler * Mercedes Benz * Smart Ford * Lincoln General Motors * Buick * Cadillac * Chevrolet * GMC Honda * Acura Hyundai * Genesis * Kia Mazda McLaren Mitsubishi Nissan * Infiniti Stellantis * Alfa Romeo * Citroen * Chrysler * Dodge * Ferrari * Fiat * Jeep * Lancia * Maserati * Opel * Peugeot * Ram * Vauxhall Renault Subaru Suzuki Tata * Jaguar * Land Rover Tesla Toyota * Lexus Volkswagen * Audi * Bentley * Bugatti * Lamborghini * Porsche * Seat * Skoda Volvo (Discontinued Brands) Auto Shows Future Product Pipeline Virtual reveals (Sponsored) * NISSAN: 2023 Z * MITSUBISHI: 2022 Outlander * NISSAN: 2022 Pathfinder and 2022 Frontier * GENESIS: 2021 GV80 * KIA: 2021 K5 * LEXUS: 2021 IS * NISSAN: 2021 Rogue * TOYOTA: 2021 Venza and 2021 Sienna Photo Galleries Car Cutaways Design * OPINION * Blogs * Cartoons * Keith Crain * Automotive Views with Jamie Butters * Columnists * Guest Commentary * China Commentary * Editorials * Letters to the Editor * Send us a Letter * DATA CENTER * Tables & Lists * Market Reports * Customer Incentives * Monthly Vehicle Payments * U.S. Vehicle Registrations * Loyalty * Vehicles in Operation * Data Center Partners * VIDEO * AutoNews Now * First Shift * Special Video Reports * Weekend Drive * EVENTS & AWARDS * Events * Awards Congress – Detroit Congress – Los Angeles Congress – Nashville Congress – Washington, D.C. Retail Forum: Chicago Mobility Forum Leadership Academy Canada Congress Europe Congress Leading Women Conference Retail Forum: NADA Fixed Ops Journal Forum Shift Publicis Shift Thrive 100 Leading Women 40 Under 40 Retail All-Stars Best Dealerships To Work For Notable Champions of Diversity Notable Military Veterans PACE Program Rising Stars Europe Rising Stars * JOBS * Resource Center * +MORE * Advertise * Leading Women Network * Podcasts * Webinars * In the Driver's Seat * Publishing Partners * Classifieds * Companies on the Move * People on the Move * Newsletters * Contact Us * Media Kit * RSS Feeds Shift: A Podcast About Mobility Special Reports Podcasts Daily Drive Podcasts Download Apps and Podcasts AAM Ally Ally AutoAlert Bose CISCO CNA National CNA Clarios Cox Cox Cox Cyber Defense Labs EY Infomedia Polly Reynold & Reynolds Spectrum Reach Spectrum Reach T-Mobile Truist Wolters Kluwer Acxiom Blue Yonder CDK Global Cox Cox DealerPolicy Equifax Gentex IHS Markit MSX International Micron Qualcomm Remember Group Reputation.com Ricardo: Dave Shemmans Ricardo: Marques McCammon Salty T-Mobile Allstate: Compliance standards are changing. Here’s what you need to know. Allstate: The ABCs of maximum F&I effectiveness Ally All Ears Podcast Episode | The next evolution in virtual F&I Ally All Ears Podcast | building customer loyalty during challenging times Ally All Ears Podcast | reducing friction in the purchase process Ally: All Ears Podcast | Building trust to attract and retain customers Ally: All Ears Podcast | Staying competitive with vehicle acquisition Ally: All Ears Podcast | Used Car Bubble Ally: All Ears Podcast | practices you may incorporate into your F&I department Amazon Ads: Marketing tips for electric cars and alternative-fuel auto advertisers Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers Capgemini: Unlocking the next turn in the mobility roadmap Cox: Automation and the future of automotive retail Cox: Transformation toward eCommerce in automotive retailing Cox: Transforming F&I for Automotive eCommerce Deloitte: ACCELERATING DIVERSITY, EQUITY AND INCLUSION Easycare: Reinventing the service contract for EVs Easycare: The importance of benchmarking your reinsurance performance Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world Experian: Evolving identity beyond the “who” to enable the “how” Experian: Three steps to adapting to constant change in automotive marketing HAIG: BUY-SELL Q&A | Valuing dealerships In uncertain times Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading Haig: Buy-Sell Q&A | Navigating partial dealership sales Haig: Buy-Sell Q&A: Future-proofing your dealership Haig: Buy-Sell Q&A: What is the value of an M&A advisor? JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing Kerrigan Advisors: Interview with Hitchcock Automotive OEC: How to understand what customers are saying when they’re not saying it PACE: Electrification Technology: Once the supply chain gets over the shock, EVs offer opportunities Pace Program Navigating advanced driver-assistance systems Phone Ninjas: 5 Reasons you need to use phone scripts for your dealership REYNOLDS AND REYNOLDS: Are you ready for the FTC Safeguard Rule changes? Take this quiz to find out Rey and Rey: Automation and the future of automotive retail Siemens: The impact of vehicle electrification and connectivity on electrical system design Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration Text2Drive: Digital retailing meets the service department Trimble: The future of autonomous vehicles speeds ahead Truist: Capitalize on the changing structure of auto retailing Truist: Prepare now for the next era of automotive retailing Urban Science: Promoting dealer-consumer alignment across continued industry evolution Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development Wipro: How to address safety and security for software-defined vehicles Wipro: How today’s tech decisions drive tomorrow’s sales Wipro: Software Helps Address the Affordability Challenge Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology Notarize: What to expect for the future of auto sales Seagate: Unlocking value from connected-car data Amazon Web Services: AI-powered supply chain decision-making Epic Games: Five ways in-car designs will change in the next five years Haig Partners: How are dealerships being valued today? Haig Partners: Dealership consolidation trends Haig Partners: Dealership valuation trends Haig Partners: Dealership succession planning Ally: Navigating the future of automotive retailing Google: How a century-old brand is transforming the auto industry Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction? Solera | DealerSocket: Four real-time integrations that can save your dealership time Solera | DealerSocket: Time for a new pre-owned pricing tactic Kerrigan Advisors: Blue Sky Update Q4 2021 Qualcomm: Trading multi-year design cycles for on-demand features and experiences Twitter: EV adoption is happening...in an unexpected place MENU Breadcrumb 1. Home 2. Best Practices DEALER GROUP SPEAKS EV BUYERS’ LANGUAGE SALESPEOPLE AT DEL GRANDE DEALER GROUP'S STORES ARE LEARNING THE INS AND OUTS OF ELECTRIC VEHICLES TO TAP INTO THE CALIFORNIA GROUP'S EV INVENTORY. November 19, 2022 12:00 AM Laurence Iliff * Tweet * Share * Share * Email * * More Laurie Johnson, left, vice president of training, and Elwira Wilczynska, director of sales training, expect staff to really know their EV inventory. While auto retailing is projected to shift toward electric vehicles by the end of the decade, that future is now for California dealers trying to keep up with demand for electric vehicles, both new and used. TO CONTINUE READING... Subscribe and get unlimited access to articles, videos, and more. Subscribe Today Already subscribed? LOG IN > RECOMMENDED FOR YOU FOCUS ON BASICS HELPS COLE CHEVROLET-BUICK-GMC SERVICE DEPARTMENT Letter to the Editor Send us a letter Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print. 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