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PRIVACY STATEMENT

HOME / ABOUT US

Privacy Statement


ABOUT FPT SOFTWARE

FPT Corporation is a global leading technology and IT services provider
headquartered in Vietnam, with nearly US$1.3 billion in revenue and 30,000
employees in 26 countries. As a pioneer in digital transformation, FPT delivers
world-class services in Smart factory, Digital platforms, RPA, AI, IoT,
Enterprise Mobility, Cloud, AR/VR, Business Applications, Application Services,
BPO, and so on. The company has served over 700+ customers worldwide, a hundred
of which are Fortune Global 500 companies in the industries of Aerospace &
Aviation, Automotive, Banking and Finance, Logistics & Transportation, Utilities
and more.

CONTACT US

HOME / ABOUT US

Privacy Statement


ABOUT FPT SOFTWARE

FPT Corporation is a global leading technology and IT services provider
headquartered in Vietnam, with nearly US$1.3 billion in revenue and 30,000
employees in 26 countries. As a pioneer in digital transformation, FPT delivers
world-class services in Smart factory, Digital platforms, RPA, AI, IoT,
Enterprise Mobility, Cloud, AR/VR, Business Applications, Application Services,
BPO, and so on. The company has served over 700+ customers worldwide, a hundred
of which are Fortune Global 500 companies in the industries of Aerospace &
Aviation, Automotive, Banking and Finance, Logistics & Transportation, Utilities
and more.

CONTACT US

HOME / ABOUT US

Privacy Statement


ABOUT FPT SOFTWARE

FPT Corporation is a global leading technology and IT services provider
headquartered in Vietnam, with nearly US$1.3 billion in revenue and 30,000
employees in 26 countries. As a pioneer in digital transformation, FPT delivers
world-class services in Smart factory, Digital platforms, RPA, AI, IoT,
Enterprise Mobility, Cloud, AR/VR, Business Applications, Application Services,
BPO, and so on. The company has served over 700+ customers worldwide, a hundred
of which are Fortune Global 500 companies in the industries of Aerospace &
Aviation, Automotive, Banking and Finance, Logistics & Transportation, Utilities
and more.

CONTACT US

HOME / ABOUT US

Privacy Statement


ABOUT FPT SOFTWARE

FPT Corporation is a global leading technology and IT services provider
headquartered in Vietnam, with nearly US$1.3 billion in revenue and 30,000
employees in 26 countries. As a pioneer in digital transformation, FPT delivers
world-class services in Smart factory, Digital platforms, RPA, AI, IoT,
Enterprise Mobility, Cloud, AR/VR, Business Applications, Application Services,
BPO, and so on. The company has served over 700+ customers worldwide, a hundred
of which are Fortune Global 500 companies in the industries of Aerospace &
Aviation, Automotive, Banking and Finance, Logistics & Transportation, Utilities
and more.

CONTACT US

HOME / ABOUT US

Privacy Statement


ABOUT FPT SOFTWARE

FPT Corporation is a global leading technology and IT services provider
headquartered in Vietnam, with nearly US$1.3 billion in revenue and 30,000
employees in 26 countries. As a pioneer in digital transformation, FPT delivers
world-class services in Smart factory, Digital platforms, RPA, AI, IoT,
Enterprise Mobility, Cloud, AR/VR, Business Applications, Application Services,
BPO, and so on. The company has served over 700+ customers worldwide, a hundred
of which are Fortune Global 500 companies in the industries of Aerospace &
Aviation, Automotive, Banking and Finance, Logistics & Transportation, Utilities
and more.

CONTACT US





1. INTRODUCTION

FPT Software Company, Ltd. (“FPT Software” hereinafter) Corporate Data
Protection Policy, privacy statement, procedures, guidelines, and templates lay
out strict requirements for processing personal data pertaining to customers,
business partners, employees or any other individual. It meets the requirements
of the European Data Protection Regulation/Directive as well as other national
Data Protection Regulations and ensures compliance with the principles of
national and international data protection laws in force all over the world. The
policy, privacy statement, procedures, guidelines, and templates set a globally
applicable data protection and security standard for FPT Software and regulates
the sharing of information between FPT Software, subsidiaries, legal entities,
and partners. FPT Software have established guiding data protection principles –
among them transparency, data economy and data security – as FPT Software
guidelines.

 

1.1. PURPOSE

The FPT Software Personal Data Handbook including the Protection Policy,
Policy_Personal Data Protection Management_v3.2 and privacy statement applies
worldwide to FPT Software, Subsidiaries as well legal entities and is based on
globally accepted, basic principles on data protection. Ensuring data protection
is the foundation of trustworthy business relationships and the reputation of
the FPT Software as a first-class employer.

The Data Protection Policy provides one of the necessary framework conditions
for cross-border data transfer among FPT Software, Subsidiaries, and legal
entities. It ensures the adequate level of data protection prescribed by the
European Union General Data Protection Regulation, APPI, PDPA or other national
Personal Data Protection Regulations and the national laws for cross-border data
transmission, including in countries that do not yet have adequate data
protection laws.

To standardize the collection, processing, transfer, and use of personal data,
and promote the reasonable, lawfully, fairly, and transparent use of personal
data to prevent personal data from being stolen, altered, damaged, lost or
leaked, FPT Software establishes the personal data protection management policy,
Data Protection Handbook, Privacy Statement, and information security policies.

 

1.2. APPLICATION SCOPE

All processing of personal data by FPT Software is within the scope of this
procedure.

Means, all FPT Software’s business processes and information systems involved in
the collection, processing, use and transfer of personal data and all employees,
contractors and 3rd party providers involved in the processing of personal data
on behalf of FPT Software.

This policy is binding for all departments and functions globally which are
involved in personal identifiable information processing. Every FPT Software
department, legal entity or subsidiary must follow this procedure.

In scope are all data subjects whose personal data is collected, in line with
the requirements of the GDPR and other national/international data protection
regulation (see Guideline_PIMS Scope_v1.1).

 

1.3. APPLICATION OF NATIONAL LAWS

The Data Protection Policy, privacy statement, procedures, guidelines, and
templates comprise the internationally accepted data privacy principles without
replacing the existing national laws. It supplements the national data privacy
laws. The relevant national law will take precedence in the event that it
conflicts with the Data Protection Policy and guidelines, or it has stricter
requirements than this Policy and guidelines. The content of the Data Protection
Policy, procedures and guidelines must also be observed in the absence of
corresponding national legislation. The reporting requirements for data
processing under national laws must be observed.

Each subsidiary or legal entity of FPT Software is responsible for compliance
with the Data Protection Policy, this privacy statement, guidelines, and the
legal obligations. If there is reason to believe that legal obligations
contradict the duties under the Data Protection Policy, privacy statement,
procedures or the guidelines, the relevant subsidiary or legal entity must
inform the Global Data Protection Officer. In the event of conflicts between
national legislation, the Data Protection Policy, and this privacy statement,
FPT Software will work with the relevant subsidiary or legal entity of FPT
Software to find a practical solution that meets the purpose of the Data
Protection Policy, guidelines, and this procedure.

 

1.4. RESPONSIBILITIES

The Global Data Protection Officer is responsible for ensuring that the privacy
statement is correct and that mechanisms exist such as having the privacy
statement on FPT Software website to make all data subjects aware of the
contents of this notice prior FPT Software commencing collection of their data.

The Global Data Protection Officer is responsible for ensuring that this
statement is made available to data subjects prior to FPT Software
collecting/processing their personal data.

All Employees/Staff of FPT Software who interact with data subjects are
responsible for ensuring that this statement is drawn to the data subject’s
attention and their consent to the processing of their data is secured.

 

 


2. PRIVACY STATEMENT

FPT Software is part of FPT Corporation (FPT – HoSE) – the global leading
technology and IT services group headquartered in Vietnam with nearly US$1.2
billion in revenue and 28,000 employees. Qualified with CMMI Level 5 & ISO
27001:2013, ASPICE LEVEL 3, FPT Software delivers world-class services in Smart
factory, Digital platform, RPA, AI, IoT, Enterprise Mobilization, Cloud, AR/VR,
Embedded System, Managed service, Testing, Platform modernization, Business
Applications, Application Service, BPO and more services globally from delivery
centers across the United States, Japan, Europe, Australia, Vietnam and the Asia
Pacific.

 

Personal data type: Source (FPT Software obtained the personal data from if it
has not been collected directly from you, the data subject. name, email address,
designation, company, country and telephone number FPT Software WEB page IP
address, demographics, your device operating system, and browser type FPT
Software WEB page

 

PERSONAL INFORMATION WE MAY COLLECT AND PROCESS

You can assess or visit our website at any time without informing us who you are
or providing us any personal information.
However, we may collect information at our websites in two ways: (1) directly
(for example, when you provide information, such as your name, email address,
designation, company, country and telephone number, to sign up for a newsletter
or register to comment on a forum website); and (2) indirectly (for example,
through our website’s technology, we may collect certain information such as
your IP address, demographics, your computers’ operating system, and browser
type).

We do not attempt to track your personal information in order to identify you,
but gathering these contact information in order to make up the web traffic
routing, to diagnose problems with server for administration of our website, to
better understand how you interact with our website and services and to
re-design and upgrade the website for better use. If you choose not to provide
your personal information that is mandatory to process your request, we may not
be able to provide the corresponding service.

 

USE OF COLLECTED INFORMATION

We use personal data to provide you with information you request, process online
job applications, and for other purposes which we would describe to you at the
point where it is collected or which will be obvious to you. For example:

 * To further fulfill your requirements on products and services
 * To contact you with the aim of developing a business relationship
 * To feedback to your idea and/or to provide you relevant information at your
   requirements
 * To contact you for marketing purpose such as customer surveys.
 * To inform you about our company
 * To obey regulations in applicable laws

 

CONSENT

By consenting to this privacy notice you are giving us permission to process
your personal data specifically for the purposes identified.

Consent is required for FPT Software to process personal data, but it must be
explicitly given. Where we are asking you for personal data, we will always tell
you why and how the information will be used.

You may withdraw consent at any time by email, a written letter or telephone
call to our Global Data Protection Officer or local subsidiary in line with our
Procedure Withdrawal of Consent (procedure_ withdrawal consent_V1.0. Retrieve a
copy of guideline and procedure Global Data Protection Officer).

 

DATA RECIPIENTS, TRANSFER, AND DISCLOSURE OF PERSONAL INFORMATION

We do not share your personal information with third parties without seeking
your prior permission. We will seek your consent prior to using or sharing
personal information for any purpose beyond the requirement for which it was
originally collected.

However, we may share your personal information within FPT Software or with any
of its subsidiaries, business partners, service vendors, authorized third-party
agents, or contractors located in any part of the world for the purposes of data
processing, storage, or to provide a requested service or transaction, after
ensuring that such entities are contractually bound by data privacy obligations.

When required, we may disclose personal information to external law enforcement
bodies or regulatory authorities, in order to comply with legal obligations.

We do not intend for our websites or online services to be used by anyone under
the age of 13. If you are a parent or guardian and believe we may have collected
information about a child, please contact us as described in this Privacy
Statement.

 

DISCLOSURE

FPT Software will pass on your personal data to third parties.

Third country (non-EU)/international organisation Safeguards in place to protect
your personal data Retrieve a copy of the safeguards in place here: FPT Software
subsidiaries and legal entities globally Processing agreement including Standard
Contract Clause Global Data Protection Officer

 

RETENTION PERIOD

FPT Software will process personal data for one year. Retention period 2 years
or based on applicable national laws/regulations (reference: Guideline_Personal
Data Retention_v3.1, procedure_Retention of Records_V1.1. Retrieve a copy of
guideline and procedure Global Data Protection Officer).

 

COOKIES POLICY

Like many websites, when you access to our websites, we will use “website
assessment diary”- a cookie technology to collect additional website usage data.
A cookie is a small data file that we transfer to your computer to facilitate
your assessment to our websites.

We may use information collected from our cookies to identify user behavior and
to serve content and offers based on your profile, and for the other purposes
described below, to the extent legally permissible in certain jurisdictions. In
addition, when you visit our websites, our advertisement partners, whom we have
engaged for re-marketing, may introduce cookies. Based on your browsing of our
website you may see our advertisements while browsing through our advertisement
partner websites and/or their network websites.

Such cookies would allow us to monitor the effectiveness of the advertisements
and to make the advertisements more relevant to you. By using our site, you
agree that we can place cookies on your device as explained herein. If you want
to remove existing cookies from your device, you can do this using your browser
options. Most Internet browsers automatically accept cookies. You can instruct
your browser, by editing its options, to stop accepting cookies or to prompt you
before accepting a cookie from the websites you visit.

 

DATA SECURITY

FPT Software commits to secure your personal information with securities
measures in place. The measures will help protecting data from the misuse, loss,
leakage and/or alteration of information. Your personal information is access
restricted to authorize FPT Software’s personnel for the sake of providing
service at your requirements and/or for FPT Software’s audit, internal audit and
for the purpose of law obligation. We strictly require our personnel, in any
way, to protect your personal information and have use all measurements,
technology and recognized security process for this purpose in compliance with
government authorizations’ regulations.

Regarding your use of our websites you should understand that the open nature of
the Internet is such that information and personal data may flow over networks
connecting you to our systems without security measures and may be accessed and
used by people other than those for whom the data is intended.

 

LINKS TO OTHER WEBSITES

This site contains links to other websites, but they are neither FPT Software’s
websites nor under control of FPT Software. FPT Software is not responsible for
the privacy practices or the content and transactions of such websites. You are
required to read carefully the Privacy part of those linked websites to assure
that you have fully understood the way of personal information collection and
sharing before providing your own information. You shall take all responsibility
of risk that may incur when using those websites.

 

YOUR RIGHTS AS A DATA SUBJECT

At any point while we are in possession of or processing your personal data,
you, the data subject, have the following rights:

 * Right of access – you have the right to request a copy of the information
   that we hold about you.
 * Right of rectification – you have a right to correct data that we hold about
   you that is inaccurate or incomplete.
 * Right to be forgotten – in certain circumstances you can ask for the data we
   hold about you to be erased from our records.
 * Right to restriction of processing – where certain conditions apply to have a
   right to restrict the processing.
 * Right of portability – you have the right to have the data we hold about you
   transferred to another organisation.
 * Right to object – you have the right to object to certain types of processing
   such as direct marketing.
 * Right to object to automated processing, including profiling – you also have
   the right to be subject to the legal effects of automated processing or
   profiling.
 * Right to judicial review: if FPT Software refuses your request under rights
   of access, we will provide you with a reason as to why. You have the right to
   complain as outlined in below.

All the above requests will be forwarded on should there be a third party
involved in the processing of your personal data.

FPT Software  accepts the following forms of ID when information on your
personal data or data subject rights are requested:

Passport, driving licence, ID card

 

COMPLAINTS

If you wish to make a complaint about how your personal data is being processed
by FPT Software or how your complaint has been handled, you have the right to
lodge a complaint directly with the supervisory authority and FPT Software’s
data protection representatives Global Data Protection Officer.

 

CONTACT DETAILS:

  Supervisory authority contact details Data Protection Officer (DPO), Data
Protection Representatives Contact Name: Andrea Vosshoff, Federal Commissioner
for Freedom of Information Michael Hering, Global Data Protection Officer
Address line 1: Husarenstraße 30 F-Town Building 3, Saigon Hi-Tech Park, Address
line 2: 53117 Bonn Lot T2, D1 St., Tan Phu Ward, Thu Duc City Address line 3:
Germany HCM City, Vietnam Email:  poststelle@bfdi.bund.de
michael.hering@fsoft.com.vn Telephone: +49 228 997799 0; +49 228 81995 0 +84
902606236

 

CHANGES ON PRIVACY STATEMENTS

FPT Software reserves the rights to change, modify, add or remove in whole or in
part this Privacy Statement at its sole discretion, at any time. Therefore, you
are responsible for regularly reviewing this statement. Changes of this Privacy
Statements will be posted on this website. These changes will also be effective
when they are posted. Your continued use of this statement constitutes your
agreement to all such terms.

 

CONTACT

If you have any questions about our Privacy Statement or about how to protect
your personal information, you can contact the Global Data Protection Officer of
FPT Software or every local subsidiary of FPT Software.

Global Data Protection Officer:

Michael Hering, michael.hering@fsoft.com.vn, +84 902606236,
F-Town Building 3, Saigon Hi-Tech Park, Lot T2, D1 St., Tan Phu Ward, Thu Duc
City, HCM City, Vietnam

 

2.1. DOCUMENT OWNER AND APPROVAL

The Data Protection Officer (GDPO) is the owner of this document and is
responsible for ensuring that this statement is reviewed in line with the review
requirements of the GDPR and Guideline_policy_development_V2.1.

This statement was approved by the CFO, board member responsible for data
protection, see record of change.

 

 


3. APPENDIX

3.1. DEFINITION

Abbreviations Description PII, Personal Identifiable Information,
Personal Data Refer to the personal data defined by the EU GDPR (Article 4 (1)),
‘personal data’ means any information relating to an identified  or identifiable
natural person (‘data  subject’); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
Data Subject EU GDPR (Article 4 – 1),
Data subject refers to any individual person who can be identified, directly or
indirectly. Data Controller EU GDPR (Article 4 – 7),
Data Controller means the natural or legal person, public authority, agency or
anybody which alone or jointly with others, determines the purpose and means of
processing of personal data; where the purpose and means of such processing are
determined by Union or Member State law, the controller or the specific criteria
for its nomination may be provided for by Union or Member State law. Data
Processor EU GDPR (Article 4 – 8),
Data Processor means a natural or legal person, public authority, agency or
anybody which processes data on behalf of the controller. Recipient EU GDPR
(Article 4 – 9),
A natural or legal person, public authority, agency or anybody, to which the
personal data are disclosed, whether third party or not. Third Party EU GDPR
(Article 4 – 10),
A natural or legal person, public authority, agency or anybody other than the
data subject, controller, processor and persons who under direct authority of
controller or processor, are authorized to process personal data DPO/GDPO Data
Protection Officer/Global Data Protection Officer DPIA Data Protection Impacted
Assessment PIMS Personal Information Management System EU European Union



 

3.2. RELATED DOCUMENTS

No Code Name of documents 1 EU GDPR EU General Data Protection Regulation 2
95/46/EC EU Data Protection Directive 95/46/EC 3 Privacy shield EU-U.S. and
Swiss-U.S. Privacy Shield Frameworks designed by the U.S. Department of Commerce
and the European Commission and Swiss Administration to provide companies on
both sides of the Atlantic with a mechanism to comply with data protection
requirements when transferring personal data from the European Union and
Switzerland to the United States in support of transatlantic commerce. 4 APPI
Act on the Protection of Personal Information, Japan.
It came into force on 30 May 2017. 5 PDPA Personal Data Protection Act 2012,
Singapore 6 PDPO Personal Data (Privacy) Ordinance, Hongkong, 2012 7 PIPA South
Korea’s substantial Personal Information Protection Act (PIPA) was enacted on
Sept. 30, 2011 8 PIPEDA Personal Information Protection and Electronic
Documents Act, Canada 2018 9 Privacy Act, APPs, CDR Privacy act Australia
including Australian Privacy Principles, Consumer Data Right 10 HITRUST Health
Information Trust Alliance (CSF, Common Security Framework) 11 HIPAA Health
Insurance Portability and Accountability Act of 1996 (HIPAA), US 12 CCPA
California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100 et seq. 13
PDPL, UAR Decree-Law No. 45 of 2021 14 BS10012: 2017 British Standard Personal
Information Management System 15 Vietnamese laws on Privacy:



– Article 21 of the 2013 Constitution

– Article 38 of the Civil Code 2015

– Article 125 of the Penal Code

– Clause 2 of Article 19 of the Labor Code

Decree of the Vietnamese Government:
Nghị Định Quy Định Về Bảo Vệ Dữ Liệu Cá Nhân

16 FPT Software Personal Data Protection Handbook PDP_ Handbook_Version_V3.1


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