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COME AND MEET US! WE ARE EXHIBITING AT IBC | 15-18 SEPTEMBER 2023 @ RAI
AMSTERDAM | Hall 1, STAND C37d
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CRM.COM

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   * eWallets & Promotions
   * Subscriptions & Commerce
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 * Use Cases
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   * Triple Play & ISPs
   * IoT
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   * Energy
   * Retail & HORECA
     * Square POS-based eWallets & Promotions
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MONETISING YOUR CUSTOMER ECONOMY



Enterprise class subscription billing and powerful eWallet-based loyalty and
promotions

START NOW
BOOK DEMO



MONETISING YOUR CUSTOMER ECONOMY



Enterprise class subscription billing and powerful eWallet-based loyalty and
promotions

START NOW
BOOK DEMO






ENTERPRISE CLASS SUBSCRIPTION BILLING
& EWALLET-BASED LOYALTY AND PROMOTIONS

EVOLVE FROM TRANSACTIONS TO MONETISED RELATIONSHIPS THROUGH A STEPPED JOURNEY

Identity
Management

Onboard and capture
customer transactions
from any system

Learn More ➤

eWallets
& Promotions


eWallets for promotions,
churn reduction and
enhanced digital payments

Learn More ➤

Subscriptions
& Commerce


Subscriptions, billing
and enterprise class
product catalogue

Learn More ➤

Business
Communities

Product aggregation and
joined promotions with your
B2B community

Learn More ➤


CRM.COM IS IDEAL FOR ANY PROUD BRAND

Stay ahead of competition and keep peace of mind knowing that CRM.COM gives you
enterprise features and best practice.

Video & Media



Banking & FinTech

Triple Play & ISPs



Energy

IoT



Retail & HORECA


GUARANTEED RECURRING REVENUE AND MULTI-SERVICE BILLING



CRM.COM offers new generation subscription billing and event-based billing.

Unlock your potential for new revenue streams with powerful subscription billing
and management. Structure your product catalogue, diverse pricing and rating
combinations under multiple billing models. Understand your subscription revenue
with rich analytics and MRR reports.






CLOUD-BASED ENTERPRISE SUBSCRIPTIONS

CRM.COM gives you enterprise features and best practice. CRM.COM is a member of
TM Forum and closely follows the market and operators’ needs, applying best
practices and regulatory compliance so you won’t have to do it yourself.

We introduce new product catalogue features and subscription billing processes
continuously, striving for constant innovation.



 

 




THE WALLET OF THE FUTURE

The CRM wallet is the first wallet of its kind that handles payments and offers
on SKU (basket/product) level in real time at the point of checkout. Control
your costs by awarding customers a commerce balance in the CRM wallet in the
form of digital offers.

Digital SKU-based offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with
an innovative and modern rewards solution with multiple offers on SKU level.

Open & Commerce balance

Launch a truly pioneering eWallet with an open balance which customers can top
up with their own funds and a commerce balance where monetary awards pile up
from digital offers.

Frictionless digital
onboarding

Fast and easy customer onboarding with branded apps and portals.Simplify the
onboarding process and ensure you capture rich customer data while complying to
GDPR.

Optimize Operational
Efficiency

Acquire solid business insights for marketers in real time with built- inBI,
segmentation, reports and dashboards. Monitor performance and make real time
adjustments.

Explore Subscriptions

Flexible
Billing

Switch from asset-based to subscription based models: pre-bill, prepaid
wallet-based, post-paid and voucher-based. Plus, accommodate subscribers across
multiple organizational models - B2C, B2B and B2B2C.

Versatile
Subscription Flows


Handle all your subscription billing processes with CRM.COM. Specifically, from
free trials, subscriber onboarding and order flows, payment flows, device
management, dunning and notifications.

Smart Product
Catalogue

Easily model your product and pricing strategy within the CRM.COM product
catalogue, from product descriptions and T&Cs to price bands, tax bands, upsells
and cross-sells.

Diverse
Ordering

Handle diverse ordering via CRM.COM’s enterprise class product catalogue.
Enhance customer satisfaction and eliminate confusion during the order and
billing process.


BIG DATA.
BIGGER PROMOTIONS.
BIGGEST RETENTION.

Set up real time, targeted offers and promotions on customer segments with
CRM.COM’s big data segmentation tool.

Gone are the days when rewards and promotions were flat and same for all. The
consumer of today demands personalized rewards with true value. Apply
sophisticated and targeted offers to micro-segments with CRM.COM.




THE WALLET OF COMMERCE.
CUTTING-EDGE WALLET FEATURES
IN YOUR OWN BRANDED WALLETS.

The CRM.COM eWallet is the first wallet of its kind that handles payments and
offers on SKU (basket/product) level in real time at the point of checkout.

Control your costs by awarding customers a commerce balance in their eWallet in
the form of digital offers or mobile passes.



Digital SKU-based
offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with
an innovative and modern cashback rewards solution with multiple offers on SKU
level.

Open and commerce
balance

Launch a truly pioneering eWallet with an open balance which customers can top
up with their own funds and a commerce balance where monetary awards pile up
from digital offers.

Orders and
promotions


Apply percentage or fixed price discount promotions to orders. Enjoy repeat
customers and increased spending. Provide the ability to pay for orders using
wallet money.

Optimize operational
efficiency


Acquire solid business insights for marketers in real time with built-in BI,
segmentation, reports and dashboards. Monitor performance and make real time
adjustments.


CLOUD NATIVE
ARCHITECTURE AND
SECURITY

CRM.COM boasts a modern cloud native architecture with an event-based
micro-services model that offers scalability at a low TCO. The CRM.COM Cloud is
truly enterprise class ensuring maximum availability in a highly secure and
performant environment that can scale.

CRM.COM is designed, developed and tested with world class security standards.
Thus, it is continuously tested against the OWASP recommendations with manual
and automated testing such as the Acunetix Web Scanner.

CRM.COM encrypts all sensitive data including passwords, card numbers, PIN
numbers and voucher secret codes. Equally important, CRM.COM is GDPR and PCI
compliant.




NEW GENERATION API
AND EXTENSIBILITY

CRM.COM’s new generation RESTful API is compliant to the OpenAPI specifications
and is targeted at both system to system integrations and self-service devices.
Particularly, CRM.COM is designed as API first where processes are designed and
built first for API usage.

In addition, CRM.COM provides a customization platform that can be used to
extend and customize the user interface (UI), create custom analytics and ETL
enhancements, create custom APIs and extend the business functionality.
Significantly, plug-ins can be easily developed by external partners using our
specially designed integration APIs that require no knowledge of the CRM.COM
development environment. 

CRM.COM API Documentation





DESIGNED FOR
SELF-SERVICE

A specially designed self-service API allows registered users to self-serve with
their authentication token, allowing mobile app and web portal developers to
avoid complex middleware and authentication layers. In fact, CRM.COM comes with
standard mobile apps, web portals and mobile wallet passes.




CREATE YOUR OWN SUCCESS STORY



CRM.COM is ideal for any proud brand. From a small retailer with promotions for
100 customers to a multi-service telecom provider with complex billing for 2
million customers. From a simple flat, termed subscription model to a triple
play termed and usage model. From OTT video billing to FinTech wallets and
promotions.

I want to launch a digital video service

to launch a digital video service

to deliver flexible TriplePlay bundles

to monetize my IoT business

to launch a FinTech subscription

fleet billing for petrol retail network

rewards for retail / HORECA

payment-linked rewards

to set up an EMI-grade wallet


TESTIMONIALS

"The CRM.COM software is a powerful reward engine that allows us to launch
affordable and beneficial loyalty schemes for our customers. That, coupled with
modern, sound, flexible and expandable architecture made the CRM.COM software an
obvious choice for seamless integration with the rest of our platforms. The
company clearly understood the requirements of the project and followed a
structured way of project deployment. The project was delivered on time and
within budget"
Marinos S. NomikosIT Director
ANEK Lines

“The flexibility of the CRM.COM Software allowed us to work with a diverse
partner network, such as VNPost, and sign up tens of thousands of subscribers
within a couple of months. The CRM.COM project team was experienced,
knowledgeable and easy to work with and led to an efficient project
implementation that was launched on time.”
Nguyễn Công DựIT Director
MobiTV

“This innovative cashback loyalty scheme by CRM.COM allowed us to grow our
cardholder base which subsequently increased cards spending at our partners’
premises while at the same time delivering tangible rewards at the point of
sale. Additionally, through the functionalities offered, the loyalty scheme
enabled us to make the right proposition each time to our customers and boost
spending at partner companies via promotional activities. Furthermore, it
allowed us to expand our merchant business and enhance our relationships with
our business partners who benefit from increased sales and a loyal customer
base.”
Margarita RosmariHead of Loyalty & Added Value Services
Eurobank EFG

"The CRM.COM software is a powerful reward engine that allows us to launch
affordable and beneficial loyalty schemes for our customers. That, coupled with
modern, sound, flexible and expandable architecture made the CRM.COM software an
obvious choice for seamless integration with the rest of our platforms. The
company clearly understood the requirements of the project and followed a
structured way of project deployment. The project was delivered on time and
within budget"
Marinos S. NomikosIT Director
ANEK Lines

“The flexibility of the CRM.COM Software allowed us to work with a diverse
partner network, such as VNPost, and sign up tens of thousands of subscribers
within a couple of months. The CRM.COM project team was experienced,
knowledgeable and easy to work with and led to an efficient project
implementation that was launched on time.”
Nguyễn Công DựIT Director
MobiTV


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Product

 * Identity Management
 * eWallets & Promotions
 * Subscriptions & Commerce
 * Business Communities

Use Cases

 * Video & Media
 * Triple Play & ISPs
 * IoT
 * Banking & FinTech
 * Energy
 * Retail & HORECA
 * Square POS-based eWallets & Promotions

Learn More

 * Partners
 * Resources
 * Pricing
 * Request a Demo

Company

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 * Contact
 * Careers
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