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Privacy Practices for Refunds to End Customer Bank Accounts (End Customers)
Refunds


WHAT IS STRIPE?

Stripe builds technology that’s used by millions of companies around the world
such as Amazon, Google, and Zoom. We help with everything from accepting
payments to managing subscriptions and verifying identities. Every year, we
handle hundreds of billions of dollars of payments.


WHERE DID YOU GET MY EMAIL ADDRESS?

Stripe is a service provider that facilitates the refund on behalf of your
merchant that provides the original goods or service. Your merchant provided
Stripe with your email address to facilitate the refund.  


WHY AM I BEING ASKED TO PROVIDE MY BANK ACCOUNT INFORMATION?

Stripe may ask you for your bank account information on behalf of your merchant
in order to provide you a refund for goods or services purchased with a payment
method that does not allow for direct refunds.


HOW DO I KNOW THIS EMAIL IS LEGITIMATE?

Stripe will send refund emails from “stripe.com” email addresses in a format
similar to “support+acct_1234abcd@stripe.com”. Please check the sending email
address to ensure that the domain is “stripe.com” (and not a misspelling such as
“stirpe.com”). You can also hover over the links in the email body to confirm
that they point to “stripe.com” URLs. After clicking the button to enter your
account information, you can also double check in your browser that the website
is a “stripe.com” domain. More info is provided here.


WHAT DATA DOES STRIPE COLLECT, STORE AND SHARE?

Stripe may access and store copies of the following financial information types
from your selected account so that we can facilitate the refund:

 * Account details, including account and routing number, local account
   identification number (e.g., CLABE (MX only))

 * Identity information, including your email, name, Tax ID, and mailing
   address.

The information obtained by Stripe may vary based on your location and the
original form of payment.

We may give your merchant access to your information to facilitate your customer
service requests or questions.  


WHAT IS THE RELATIONSHIP BETWEEN STRIPE AND THE MERCHANT PROVIDING THE REFUND?

Stripe is a service provider that facilitates the refund on behalf of your
merchant that provides the original goods or service. Stripe does not sell or
rent your financial account information to third parties, including marketers. 
Stripe will only use your account information to perform refund services for
your merchant, to combat fraud, or to comply with legal requirements, in
accordance with our privacy policy.


IS MY FINANCIAL INFORMATION SAFE?

We maintain organizational, technical, and administrative measures designed to
protect financial account information against unauthorized access, destruction,
loss, alteration, or misuse. In particular, all data associated with financial
accounts is encrypted in transit and at rest. Because of the sensitive nature of
this information, it is also protected by additional access controls, along with
ongoing monitoring to prevent data misuse. Learn more about the safeguards we've
put in place to protect data transfers and control access.

If you have reason to believe that your interaction with us is no longer secure
(for example, if you feel that the security of your account has been
compromised), please contact us immediately.


WHO CAN ACCESS MY BANK ACCOUNT INFORMATION AND FOR WHAT PURPOSES?

Stripe will have access to bank account information you provide. We'll also
share the relevant details with our bank partners to enable the refund
transaction.  

We may give your merchant access to your information to facilitate your customer
service requests or questions. We will only use your data as outlined in our
Privacy Policy, including to combat fraud.


ARE THERE ALTERNATIVES TO PROVIDING MY BANK ACCOUNT INFORMATION?

If you prefer not to provide your bank account details and/or receive a refund
via a direct refund through Stripe, please contact your merchant.

Did this answer your question?
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Related articles

Privacy Practices for Refunds to End Customer Bank Account (Business Users)
Business Users Why does Stripe need my customer’s bank account information? At
your request, Stripe may ask for your customer’s bank account…
Refunds

End Customer FAQ
This page contains information intended for customers of businesses that use
Stripe. Please see the FAQ below if you have any questions about a charge…
Charges
·
Declines
·
Disputes
·
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·
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Who can access data that I've shared from my linked financial account, and for
what purposes?
When you link a financial account, you are granting data access to Stripe and
the following trusted entities: Merchants with whom you have consented…
Linked Financial Accounts
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